18 Customer Reviews
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Review from Gabe R
4 stars04/18/2024
Life back taxes really gave me my life back. ********** did an amazing job!Review from Lee B
1 star08/14/2023
These people have horrible customer **********************. We had a tax lien file against our company and then paid it off. I called to let them know that we don't owe any taxes so we would stop receiving mail from them and they continued to hang up on me and then tell me I should have paid my taxes and I wouldn't be on their list. Extremely unprofessional!I we ever get in a tax problem; I would definitely not be calling them!
Lifeback Tax Service Inc. Response
08/15/2023
I believe you have the wrong company! Can you please let me which rep you spoke to or the number you called because if you don't owe the debt, we would simply remove you, I apologize but there has to be some misunderstanding here.Review from John Quebedeaux
1 star03/14/2023
After a year of paying them to represent ** with the **** we have not received any information as to where we stand with the **** It's been over a year and we have not had received any information regarding our IRS situation. We've emailed them numerous times and have not received a response. We've called as well and every time we get a hold of someone they state that our account manager would call us back and yet no one does!Review from Sarah M
5 stars09/13/2022
I worked with Lifeback Tax and they got me a structured resolution as promised. I was placed on a partial payment Installment Agreement (PPIA) $25.00 per month. By the time, I am done with the ***** i would only have paid the *** $600 and saved over $19,000.
Thank You Lifeback Tax Service Inc!!! Your the best!
*****Lifeback Tax Service Inc. Response
09/15/2022
Thank You Sarah, I am glad that we were able to help you!Review from Steven A
1 star09/07/2022
Lifeback Taxes was hired by me in March 2021. $2500, 18 months later, zero results. My account was reassigned to 4 different people with little to no communication to me My at all. My bank account was drafted for back taxes less than a month of hiring them to "prevent this". My taxes were actually were higher when I terminated my services. They took my money and provided no results. A supervisor named *** became very unprofessional and combative when I asked for s refund, even after I threatened to file a complaint with the BBB. They should be held liable. I want to warn others of the risks involved in working with Lifeback Taxes. I would like a full refund ASAP.Lifeback Tax Service Inc. Response
09/08/2022
Steven,
We spoke about this yesterday. Our company doesn't owe you a refund because you sold your house and paid off the tax balance. You didn't advise our firm that you had intended to on doing so. We were working on your case and had some back log due to COVID. We can't control the sale of the house or the escrow sending your fund to the IRS.
Thank You
Lifeback Tax Service IncCustomer Response
09/09/2022
My issue with Lifeback Taxes have nothing to do with the sell. It has everything to do with how my account was handed to 4 different employees with little to no communication with each other or me. COVID had nothing to do with the fact that each employee that was handed my account asked me for the exact same information and documentation each time, starting the clock all over again. Your in house processes were not efficient. If there were actually delays created by COVID they should have been communicated with customers directly. My experiences with this company rank at the very bottom and I would advise others to not hire you all. It should be illegal, immoral, and unethical to charge a fee for specific service and you not provide the service that was paid for or a full timely refund.Lifeback Tax Service Inc. Response
09/14/2022
Steven, we appreciate your opinion. According to our internal notes, all the communication was done with you on time and as needed. We work as a team and did our best. We wish you all the best.
Thank You
Lifeback Tax Service IncReview from Jeff B
5 stars08/12/2022
Lifeback Tax sure does know how to get a guy his life back! thanks to my incredible case manager my $12,800 debt is now down to a more affordable number. finally i don't have to stay up at night worrying about my debt. will definitely recommend lifeback to my family & friendsLifeback Tax Service Inc. Response
08/19/2022
Thank you so much for your kind words, we were happy to be able help you.Review from Anna G.
5 stars07/08/2022
I had over $20,000 dollars in Taxes debt with IRS Thanks with the HELP From Lifebacktax they Took all the Worry-and Stress I was having and with all there Help they helped me Resolve my Tax Debt!!! Thank you Again Lifebacktax!!! AnnaLifeback Tax Service Inc. Response
07/10/2022
Thank you so much Ana, I am glad that Lifeback Tax Service Inc was able to help you! We wish you all the best!Review from Janice W.
5 stars06/27/2022
Lifeback Tax services did a superb job in brining a resolution to our tax situation with IRS. They maintained channels of communication throughout the process, keeping us updated. They have been very professional , caring and supportive. We were given peace of mind. We highly recommend Lifeback Tax Service for all your tax needs and issues!!!Lifeback Tax Service Inc. Response
07/05/2022
Janice, it was our pleasure to assist you in achieving a structured resolution from the IRS. Thank you for leaving this review. --LifeBack Tax.Review from PC K
5 stars04/15/2022
The IRS was asleep during most of my time trying to get things done through LBCovid delays. LB stayed in touch and encouraged patience. My deal came through better than expected. The result came in just in time to let me move forward with other opportunities. $80,000 lien to $4,200 payment (The IRS lapsed $50,000 and failed to renew as LB predicted; the last $30,000 took hard work to reduce to $4200. Paid it, I'm out.)Review from Gary J
1 star02/09/2022
LifeBack Tax Failed to provide me with 8 steps featured on their promised performance.
Customer Review Rating
4/5stars
Average of 18 Customer Reviews
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