Business ProfileforPoint Digital Finance, Inc.

I have a current loan through Point that was taken less than 12 months ago. The actual loan process took almost 4 months, and we were told initially 4 to 6 weeks. We worked our way through a number of challenges and hiccups that occurred inside of points structure regarding missed details. Lack of follow up and communication misfires. Now I am looking to pay the loan off and it is proving more challenging to give them money. Weve made contact 4 times as of now and the First Three we requested payoff amounts and were told would be sent within one to two business days. Now a week later, we still do not have a reply or an payoff and upon calling today was told that we need an appraisal. Ive just sold my house, so I have the sale value. I have the appraisal that Point did on my home, when the loan was originated, both of which are higher values than the current market. I cannot even get somebody on the phone, who has the knowledge or authority to provide a payoff amount. Bottom line if you are willing to deal with overpromising under delivering and significantly poor customer service, the loan structure is good for the right situation. If you expect any form of customer service, client response, communication, or even rational intelligence, you could find yourself very frustrated very quickly. I have followed their directions exactly, and still have yet to receive communication or even an expectation of communication. To date I have no resolution.