Business ProfileforLocal Service Pro Plumbing

DO NOT USE THIS COMPANY! We hired them to replace our water heater with a tankless one. Everything seemed to be working fine, but the next morning we got a call from the tech who claimed he "forgot" to install the emergency gas shutoff valve. He came back the next day and installed it, but within hours the water heater stopped working and we could smell gas. I called the company who sent out a different tech for an emergency service. He couldn't figure out the issue or didn't have the right parts, so he had to shut off our gas and come back the next day. After working for most of the day, he finally got it up and running again, or so we thought. We woke up the next morning to find that again we did not have hot water. Checking the unit, it was completely powered down. At this point, they had no techs available to come fix the issue, so we had to go another day without hot water. When a 3rd tech finally came out, he took one look at the work, and gave us a laundry list of things that were done incorrectly. The most nefarious of which was that one of the techs had installed a remote wifi control on the panel. We do not have a wifi compatible panel. So this tech said: either they're stupid and thought we needed this, or they were controlling it from their own phone/app. They also installed double valves and gas line connections - meaning they did unnecessary work. Lastly, they ran an extension cord to an outlet under the house to power the unit. They told us that it would be fine and there was no rush to have a dedicated outlet installed. This tech told us that this wasn't true and plugging the unit into an outlet serving other equipment was one of the reasons we're having issues. At each step of the way, I asked to speak to a manager. I was repeatedly told that a manager would give me a call, but I have yet to hear from one. After speaking with each of the techs, I am not confident that they know what they are doing. The company is either shady, or stupid, or both