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DNA Motoring Inc. has 1 locations, listed below.

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    Business ProfileforDNA Motoring Inc.

    New Auto Parts

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 14 Customer Reviews

    Customer Complaints

    19 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    801 Sentous Ave, City of Industry, CA 91748-1425
    Years in Business:
    15
    Business Started:
    1/1/2009

    Customer Complaints

    19 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/07/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I purchased headlight set for Christmas 2023 for my husband's truck through Amazon. Vendor is DNA motoring. My husband did not install lights until yesterday March 6th 2024 only to discover the right parking light defective. Amazon won't help me because the return replacement time has expired effective January 31 2024. Amazon told me to contact DNA motoring. **************** at DNA said they could not help me either because the purchase was made through Amazon and I have to go back to Amazon. DNA will not help me and told me to return to Amazon for them to help me. Amazon tells me I have to go through DNA. No one can help me. I think it's poor customer service on ******************** part to do business this way. The headlights & parking lights are still new and in the box. Both DNA MOTORING and Amazon customer service reps say they cannot help me. Am I really out ***** plus tax for this product? I don't have this kind of money to throw away. I did ask DNA motoring if they could replace the detective part but she said no it would have to be sold as ******************* and I would have to pay for it again if I choose to order it direct from them in the meantime she suggests Amazon should be handling it. Yeah right! I've been doing this for 2 days now and I figure I need to contact someone with AUTHORITY that can help me find solution for this money spent and part that cannot be used. Thank you for your time and attention to my matter.
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    Customer Reviews

    14 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Cj A

    1 star

    12/29/2023

    I have not purchased anything from DNA Motoring Company......I was about to and glad I read the BBB on them. Based off of one person's legitimate claim and in warranty time frame (which is obvious ** DNA didn't state they weren't like they do every other complaint...until .....) and DNA Motoring Company argued and then did the ole automated "you are past the 30 days" routine to only be a smart Ellicott to the customer, I have decided to never give their company a try and I will be copying and pasting and screen shooting that conversation and many others and blasting it everywhere. This company is the scam of scams.

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