This Business Is Not BBB Accredited

Alpha And Omega Moving

Alpha And Omega Moving

(888) 605-8820

Alpha And Omega Moving

14 years in business
8309 Laurel Canyon Blvd Unit 414
Sun Valley, CA 91352-3809
Business Started: 02/15/2003
Business Started Locally: 08/01/2007
Business Incorporated: 01/31/2012 in CA
Type of Entity
Limited Liability Company
Business Management
  • Phil Cohen, General Manager
Business Category
  • Movers
Additional Information
  • According to BBB files, this company offers moving and storage services. Our records show that the company has a pattern of complaints concerning consumers experiencing poor customer service and difficulty reaching anyone at the company when inquirie...
  • According to BBB files, this company offers moving and storage services. Our records show that the company has a pattern of complaints concerning consumers experiencing poor customer service and difficulty reaching anyone at the company when inquiries or issues arise, including pickup and delivery dates being delayed or pushed back; consumers also allege having missing and or damaged items upon delivery. The BBB contacted the company in regards to our concerns about the amount and the pattern of complaints we have received. On June 4, 2015 the BBB received a response from the company stating they have taken steps to address our concerns. The company responded stating they have hired a new customer service team, added direct lines to all of the representatives in the office to make each call more accessible. For delivery services, the company will begin giving clients a larger window date for delivery before booking a job and will make sure customer service is in contact with the client while loading for transit, after pick up, and before delivery. Additionally, to address the number of missing and damaged items, the company stated they have made some changes within their warehouse team, have included proper training, added a specific warehouse manager, and began a new tracking system for each customer. The company also stated they have a claim department that can answer any and all questions, issues and or inconveniences consumers may have; they also state they allow up to nine months for customers to file a claim for any damages.

Alternate Business Names
  • Alpha & Omega Moving and Storage, LLC
  • Alpha & Omega Moving & Storage
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Number of Employees: 
47

F

Pattern of Complaints

According to BBB files, this company offers moving and storage services. Our records show that the company has a pattern of complaints concerning consumers experiencing poor customer service and difficulty reaching anyone at the company when inquiries or issues arise, including pickup and delivery dates being delayed or pushed back; consumers also allege having missing and or damaged items upon delivery. The BBB contacted the company in regards t... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Alpha And Omega Moving include:

  • Failure to respond to 4 complaints filed against business.
  • 2 complaints filed against business that were not resolved.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Alpha And Omega Moving

This Business Is Not BBB Accredited

Alpha And Omega Moving

Customer Review Rating:

20%
80%

Composite Score: