Business ProfileforStamps.com

Do not use Stamps.com I tried the site to print a stamp and it auto registered for a monthly account. Tried multiple times to cancel account. There is no clear way to do this. I called, used the chat, followed the "instructions" which just are just an endless loop. When you call they hang up on you. Charged me hundreds of dollars. I finally had to cancel my credit card to get them to stop charging me. Beyond Horrible.

Dear *****,
Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.  We do show that your account was closed on 3/27/24.  However, rest assured that we have issued a courtesy refund of $233.88 to your credit card on 3/29/24. 

We apologize for any misunderstanding regarding our billing structure.   We show that you activated an account with us on 6/22/20.  We do fully disclose our billing structure and fees prior to creating an account, and all users must select a pricing level and agree to our fees prior to account creation. 

To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:

www.stamps.com/conditions
We do show a Welcome Email was sent to your email address on 6/22/20.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  As disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 7/21/20.
Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.

On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?     

We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:

www.stamps.com/conditions

Customers are required to review and agree to these Terms prior to completing registration.
In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
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The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee. 
If we can help further, please let us know.
Best Regards,      

The Customer Support Team
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