21 Customer Reviews
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Review from Shawn P
5 stars01/09/2024
Very helpful with explaining and finding something to fit my needs and very patient which was also really helpful.
SkyBlue Insurance Agency, Inc. Response
01/10/2024
Thank you for the Five Star review on the service you received from our agent at SkyBlue.com. We appreciate your business. Our customer care center is located within ***************** and we look forward to servicing your account. Please reach out to us with any questions or changes to your policy. Thanks again for your business and for your review!SkyBlue Insurance Agency, Inc. Response
01/12/2024
This review is still not live on the BBB site.Review from Grant A
1 star10/26/2023
Not impressed! Contacted them twice and spoke with two different agents on two different occasions and both times they were two call me back with a quote and no one called me back. will NOT call a third time.Review from Breanna P
5 stars10/02/2023
Today I got insurence for the first time ever and I was helped by a lovely gentleman named ***************************. I thought that this process was going to be a struggle and frustrating. While I was on the phone for a decent amount of time it felt like minutes due to **** being extremely helpful every step of the way. Not only did he get me connected to the best pricing I could get he also got my payments split and got my insurance price decreased by $30. Thank you **** for being a wonderful worker and making this process so much simpler and easier then it could have been. You guys are doing greatReview from Kim R
1 star04/03/2023
They are so dishonest and deceitful in their business. I was told my homeowner policy was $893.00 per year. That I needed to pay $125.00 down to start. They never told me it was for some separate crazy scam insurance policy. I don't know how that is legal. I was literally told it was part of my homeowners policy. If my mortgage company hadn't requested the whole bill $893.00 to pay it, I would have continued to believe it was a upfront fee part of my homeowners. This is a scam. Just be up front about your $125. Fee.Review from Chris B
1 star03/31/2023
Hello I have been a customer of ********************** for 3 months too long. I gave them permission to use a prepaid card from ******* to start the Autopay debit to save $5.00 each month. After the first month I tried calling them to change the Debit card to my Bank checking account. I was told to call ****** Specialty where they collect the payments for SkyBlue. Just kept getting the runaround back and forth. So each month they would charge me an NFS Fee of $24.99 for not having sufficient funds on my ******* Prepaid card. I would try to call each time to switch Debit cards to no avail. So went to an Insurance Agent and town and set up a new account with the Agent. I am paying just a little more per month to escape the SkyBlue and their ****** Specialty Collector Scam. The headaches are not worth it to save a few bucks.Review from Dana A
5 stars10/26/2022
I have been working with ******* at Sky **** insurance for several weeks. She is always helpful, patient, professional and understood the situation I was in with homeowners insurance that I no longer have. She was able to get me insurance coverage within two business days when I needed it. She always answers any messages that I leave for her. I am usually able to call her directly and get her on the phone first try. I was in a very frustrating situation related to my homeowners insurance for several months and ******* is the only agent I've spoken with that's been able to get me on track. I highly recommend her services to anybody looking for homeowners insurance.SkyBlue Insurance Agency, Inc. Response
10/27/2022
Thank you Dana for your 5 star review of the service you received at SkyBlue.com and specifically for the great service SkyAgent Genesis provided you.
We appreciate your business and taking the time to post this great review!Review from Brandy B
2 stars09/06/2022
I have had the hardest time trying to get things right with this company, first of all I had them for six months when I went to renew, I was late 2days and I had to get a new policy, my lien holder is still waiting for the updated policy, its been months they require no excluded driver and I have called so many times to get it straightened out but there's always me leaving messages with No response!!!! Then there's 3 different names on my insurance so confusing I seriously can stand what's going on what a MESS!!Review from Rebecca C
5 stars07/13/2022
Awesome service and the agent was helpful , kind and very PATIENT! Thank you Joey *****SkyBlue Insurance Agency, Inc. Response
07/14/2022
Thank you for your business and for the 5 Star review!
We are pleased to read that the service was to your satisfaction and that our Sky-Agent Joey was good to work with.
Thanks again!Review from Joan A.
1 star06/29/2022
Overcharged and given the run-around by National General Auto Insurer in Lakewood CA...spare yourself the frustration.SkyBlue Insurance Agency, Inc. Response
07/22/2022
This review is more for National General Insurance, not Skyblue.
Insured called in regarding her monthly payment. The payment was late and there was a fee applied plus she wanted to change her address. SkyBlue went the extra mile and tried to assist the client by doing a conference call with client and National General as they would be the only ones to waive any fees regarding late/returned payments. Her payment was more then was quoted due to address change and late payment fee. There was no run around. Client was unsatisfied when address was adjusted along with her late payment. National General not willing to waive late fee amount.
Review from Craig N.
5 stars04/07/2022
No business is flawless, I had a unpleasant experience with a sales person and contacted the manager in CA, Andy, he went out of his way to make it right with me, a communicated through thr process without a hitch. He is an asset to thst branch.SkyBlue Insurance Agency, Inc. Response
04/08/2022
Craig, thank you for the positive review. We are pleased that you were willing to reach out to management and allow us to make things right. We continue to strive for excellence. Thank you for your business.
Customer Review Rating
4.1/5stars
Average of 21 Customer Reviews
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