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          Goldco Direct LLC has 1 locations, listed below.

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            Business ProfileforGoldco Direct LLC

            Gold Buyers
            BBB accredited business

            Additional business information

            Additional Info:

            Please understand that you may file a complaint with BBB now, even if you have not contacted the business directly about the matter in question, or at any time in the process of working with the business. Goldco invites consumers with complaints to contact their customer service department directly at: [email protected] orby dialing (855-472-8494).

            At-a-glance

            Customer Reviews

            4.79/5stars

            Average of 843 Customer Reviews

            Customer Complaints

            54 complaints closed in last 3 years

            31 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/9/2011

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Business Details

            Years in Business:
            12
            Business Started:
            10/26/2011
            Business Incorporated:
            10/26/2011
            Accredited Since:
            12/9/2011
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Hours of Operation

            Primary

            M:
            7:00 AM - 4:00 PM
            T:
            7:00 AM - 4:00 PM
            W:
            7:00 AM - 4:00 PM
            Th:
            7:00 AM - 4:00 PM
            F:
            7:00 AM - 4:00 PM
            Business Management
            • Mr. Trevor Gerszt, Founder/CEO
            • Mrs. Jennifer Stearns, General Counsel
            • Mr. JD Koehler, President
            Contact Information

            Principal

            • Mrs. Jennifer Stearns, General Counsel

            Customer Contact

            • Mr. Trevor Gerszt, Founder/CEO
            • Mrs. Jennifer Stearns, General Counsel
            • Mr. JD Koehler, President
            Additional Contact Information

            Email Addresses

            Industry Tip

            BBB Tip: Selling your gold pieces

            Customer Complaints

            54 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/15/2024

            Complaint Type:
            Advertising/Sales Issues
            Status:
            Resolved
            I heard about GoldCo from S.Hannity ad. ******************* found no bad reviews, but read "Goldco and its account reps go the extra mile to ensure potential and existing customers receive ALL the information they need to make an informed decision. My complaints are:C1: I had existing HA *** with Equity Trust (ET). I was led to believe by Goldco reps, that I could not have 2 *** accounts via ET. After docsign transfer, from HA to Goldco ***, I asked "What happened to my HA ***?" *** stated "Its gone." Main **** **************************** Exec informed me that I ought to close my non-*** **** d/t storage charges. Later ET informed me that I could have two *** accounts with two companies.C2: Before 1/24/24, I had multiple talks with MS. ** purchased 1/4oz American Bald Eagle gold coin, at $930 & 2023 Silver Moon coin at $65.50. I asked if 1/4 oz times 4 equals price of 1 oz gold. ** explained spot price, and not to be surprised at difference in ET ****. d/t spot price. ** then talked about me providing referrals and receiving incentives, ex of making enough excess cash to take a vacation. I am new to purchasing gold via company and did not know what Q to ask. ** did NOT provide most important info I needed to make educated decision about using GoldCo. (False advertising) After viewing my ET ****, I researched that same gold coin was listed for $615, spot price 108. (615-108=507: 930-507=423.) That is a ****% markup. Could not locate silver coin, but am aware that markup is much higher. (1/4 507x4=2028 price for 1 oz gold coin).C3 After excluding my HA *** coins, I lost 48% of my capital for Goldco's premiums. This appears fraudulent. No reasonable person would knowingly lose 1/2 of their ***.C4 No tracking numbers on emails stating coins shipped C5 I sent MS two emails asking for resell price of coins, very concerned about the loss of capital and lvm that I wanted refund. I gave him until 2/13/24 to respond. C6 MS sent me an email, offering more incentives and a safe.
            Read More

            Customer Reviews

            843 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Alicia B

            03/14/2024

            I'm very impressed with the knowledge that this company has on the products and informing someone that has little to no experience investing in Precious Metals. I felt very comfortable with my account executive he made sure I understood everything, telling me to stop and ask questions if needed. I would highly recommend this company if you're looking to diversify your portfolio

            Local BBB

            BBB of Los Angeles & Silicon Valley

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