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          Lending USA has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • Lending USA

              15303 Ventura Blvd #850 Sherman Oaks, CA 91403-6630

              BBB Accredited Business

            Business ProfileforLending USA

            Financial Services
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.59/5stars

            Average of 264 Customer Reviews

            Customer Complaints

            75 complaints closed in last 3 years

            23 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/2/2011

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Business Details

            Years in Business:
            16
            Business Started:
            5/16/2007
            Business Incorporated:
            5/16/2007
            Accredited Since:
            8/2/2011
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            7:00 AM - 6:00 PM
            T:
            7:00 AM - 6:00 PM
            W:
            7:00 AM - 6:00 PM
            Th:
            7:00 AM - 6:00 PM
            F:
            7:00 AM - 6:00 PM
            Sa:
            7:00 AM - 4:00 PM
            Business Management
            • Mr. Camilo Concha, President
            • Mr. Chris Inman, Director of Customer Service
            Contact Information

            Principal

            • Mr. Chris Inman, Director of Customer Service

            Industry Tip

            BBB Tip: How to shop for financial services

            Customer Complaints

            75 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/08/2024

            Complaint Type:
            Billing/Collection Issues
            Status:
            Answered
            Hello, I am writing this complaint about LendingUSA. I have had a loan with them since September 2023. I have made all my payments on time through my checking account with Bank of ******. However, I stopped using my checking account with BOH in November of 2023. So in November I logged into my LendingUSA portal and took my Bank of ****** account off as a payment method. This account was somehow still charged in December for Decembers payment resulting in an overdraft fee of $30. I had to transfer money in order to get the account out of the negative and pay the overdraft fee. I then called customer service and spoke to a representative explaining my confusion on how they still had access and the representative assured me that he changed the account manually with my ********** information that I provided over the phone. The wrong bank account was charged again in January of **** resulting in another overdraft fee of $30. I wrote a request for a refund of $60, due to the overdraft fees, to LendingUSAs customer service email. I received a quick response from a gentleman named ********************************************* asking for proof of the overdraft fees in the form of screenshots. I sent the following screenshots that I have also provided here in my complaint. Two are showing the overdraft from December 2023 and January ************************************************************************ payment methods. This email exchange was on January 19th. I have received one follow up email from ************ on February 3rd stating that they are still working on it. I am writing this complaint on February 8th **** because of delay in a solution. It has been about 3 weeks since my initial email and I am weary of doing business with a company who keeps bank information even after it is deleted and new accounts are provided. I have done the necessary steps to delete access to my account, online and manually over the phone. Why is it still getting charged? My goal is a refund of $60. Thank you.
            Read More

            Customer Reviews

            264 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Marquavius F

            1 star

            12/13/2023

            I obtained a loan 11/24/2023and have been trying to get access to the website every since and have been completely unable to register to pay off my loan. Everytime i call they just tell me the website is going through a merger and should be able to login in 5 days its been 3 weeks and i still cant get online to pay my acct

            Lending USA Response

            02/05/2024


            Dear **********:

            We are in receipt of the above-referenced Better Business Bureau review which you filed on December 13, 2023. We have investigated your concerns and our responses are contained herein.  Please note that this letter is not an attempt to collect a debt, but rather is in response to your request.

            Our records indicate an application for credit on November 24, 2023 in the amount of $3,564.00 through one of our partners, Puppy World. Please review Puppy World website for disclosures terms and conditions applicable to your submission of an application through their site. As noted on their website Puppy World works with many lenders nationwide in order to facilitate loans that fit their customers financial needs. One of those lenders is **************** (CRB), in ********** chartered FDIC insured bank. Lending USA assists in processing and servicing credit applications on behalf of CRB.

            We understand that you were having issues accessing our customer portal to properly pay your loan off. This was because of a system migration we were completing. We can determine that you have already created the account and registered the loan for payoff. The payoff is still being processed on your account.

            If you have any additional questions, please email us at ************************************* or call us at **************. 
             
            Sincerely,  

            LendingUSA

            Local BBB

            BBB of Los Angeles & Silicon Valley

            BBB Reports On

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