Business ProfileforGentle Dental

What is the culture being permeated at the Gentle Dental office located at *********************************************************************? The question is being asked based on my interactions with the dentist on October *****, 2022. The dentist attempted to file down my bridge without my permission because the lab did not make it properly.Fast forward to February 27, 2024. I was extremely disappointed when the licensed oral health professional (hygienist), did not thoroughly clean my teeth. During previous visits, the hygienist cleaned my teeth with the motivation to render exceptional care. A female assistant entered the exam room to record the numbers regarding the thickness of my gums. The hygienist said the numbers very rapidly and I never heard the clickety-click of the keyboard keys. The hygienist did not polish my teeth nor did she floss my gums. The dentist never entered the room during my visit to examine my tongue for oral cancer /abnormalities or discuss the results of my cleaning. I was told I had a credit, however, I was charged at the end of the visit. I should not have been charged because my dental insurance covered the visit. I have requested the credit in the form of a check. I was told by the business manager that she would contact the corporate office. As of this writing, I have not heard from anyone in that office regarding my refund. I will not be returning to this office.