Business ProfileforViking River Cruises, Inc.

We had purchased a cruise thru Viking to go to ******* in August 2021. We were told we had purchased the insurance but later Viking claimed it was just our deposit we paid and not the insurance. ******* went into a level red which meant that travel was NOT advised due to the high cases of Covid in the country after our purchase. My wife works as a registered nurse at a level 2 trauma hospital was not allowed to travel to ******* or any level red area. We contacted Viking to plead our case and were told we could only get voucher and we gambled and lost. The Viking agent said we took a chance booking a cruise and that our money was already spent and couldnt be refunded. We asked them why they were not cancelling the cruise and putting people at risk (note-if you tested positive on the ship, you would be quarantined to your room). We were then told we either book a different trip or sell our vouchers within a due date. No option to get a refund. After relentlessly trying to sell a cruise voucher to a second party ourselves was unsuccessful, we were forced to choose another trip which we did not want to book but would otherwise loose everything. Afterwards we we told that now we booked the next trip our vouchers were no longer transferable and if we would like to change our trip we would need to each pay an additional $500.00 in insurance. All this due to a change in their policies. We now have someone willing to purchase our vouchers, but Viking wont allow that to happen. Either we are forced to go on a cruise we dont want to go on. Pay an additional $500.00 to change a to different cruise we dont want to go on, or loose all our money that we have already paid. We have called several times to resolve the situation with no success to the point of our request going to the Management Team over two weeks ago with no response call or email ever since. Viking made no attempt to correct the situation and conveniently changes its policies in their favor.