Customer ReviewsforQuality Acceptance, LLC

The vehicle I purchased has had many problems including needing a new transmission within the first 30 days of purchase. But the worst part was not the purchase but the horrible customer service this company provides. If you need anything from them, copies, information, ect. good luck! I have had to make several calls for one request and still with no resolution. They are rude and pass the phone around saying someone will call you back. Then they never do. I would give them a negative 4 stars but that is not an option. I should be paid to deal with this companies incompetence.Bottom line DON'T USE THIS COMPANY. Finance somewhere else or walk because you would be better off.

I have had car issues since purchasing the vehicle. 2 Transfer Cases, 1 Transmission, Paid $2400 for the last repair *****. The car had not been running for the past 4 months prior and still made payments. The company has declined waiving or writing off the remaining balance. The amount owed now is $`1900. After my payment on ***** of 900. They will not waive the remaining $1000. Horrible. Will be taking to small claims court for the major repairs as well as the car dealership, ******* Auto Unreal. NO EXCUSE FOR IT!!

Company finance my car for almost 3 yrs and repo my car for no reason. I called many and months in time to fix my situation regarding the account that was told to me that I was delinquent . I have given them proof regarding transaction from my bank. Any how they have. Repo my car illegally, and trying to hire a attorney regarding the account. 7 months has pass and I went on credit bureau to see what they have reported to them. And 7 months later they are still lying to creditors this this day. Im seeking justice with wrongful repo and false reports to consumer creditors.

My grandfather was paying for a vehicle that needed repair so he took it in to a repair shop the dealership suggested, repair shop asked for $1000 upfront, grandfather paid it. Weeks pass frustrated because he is without transportation and income due to the car being used for ride-share (his job) he calls around to get information but he is unlucky. Randomly he receives a call from repair shop saying car is fixed and the balance he owes is (MORE THAN THE ***** OF THE VEHICLE) he doesnt have that type of $ so he calls family, tries to get a loan, borrow. And a family member decides to help him, they tried calling repair shop to breakdown the cost and work done and NO LUCK* weeks pass and the dealership calls him saying they now have the car in there possession* why? No one could give him an answer. Whole time the car wasnt in his possession he was still paying $300 monthly to Quality Acceptance because they kept harassing him to pay. Fast forward he finds out the vehicle hes paying for that the dealership has was SOLD! No communication, no Answers NOTHING. While Quality Acceptance knows that the dealership has the car and he no longer has it. But requires him pay $300 month for the vehicle its march 23 (4yrs w/out car) vehicle paid off that he didnt have. I would like this business to do what is right and reimburse him for 4yrs (48months x $300 = $28,800) for a vehicle that was not in his possession AT ALL* was sold by the dealership on top if having to pay Quality Acceptance additional $300 because they helped him get another vehicle that they repossessed because guess what they decided to take the payment for a car he doesnt have instead of the car he actually has. We received a letter stating that if he wants the car back he needs to $800. Quality Acceptance you owe my grandfather a brand new vehicle for all the $ you took from him he paid off a car he didnt have in his possession and you took advantage of him. Do what is right

Eddie ****** is The ONLY One In Quailty Acceptance Who Gets The 5 Stars For His Customer Service! From Day 1 He's Been Working With Me Through Good & Bad Situations To Help Me No Matter The Circumstances! I Don't Think No One In The Company Is Understanding and Does A Better Job Than Eddie! That's Just Why I Would Not Speak To No One Else Other Than Eddie He Really Is A People Person He Put Himself In Your Shoes he's Caring and considerate! Over these years of dealing with this over paying he's been there no matter what he helped me understand even if I don't want to health problems and all I really appreciate you Eddie! Your the only reason I'm still with this company because I really dislike the way they run they're business your the key 🔑 to success for them keep up the good work God Bless You! ********* **********! Thank You! ❤ï��😘

They do not make every effort to work with the customer they're horrible to deal with I had a car I got three months behind in payments during covid pick it up but they drug it out backwards a front wheel drive car you could see the tire marks where they drug the car out I had the money to get it out I wanted to inspect it first that it wasn't damaged the woman I spoke with that Quality Acceptance ******** told me that if I wanted the car back I had to pay the balance of the note in full $10,000 which left me no option but to let them keep it and now I cannot get it off my credit I believe what they did was illegal I hope they all lose their jobs a horrible company horrible customer service a bunch of ignorant idiots do not use them for anything I hope they get theirs one day