Customer ReviewsforMalwarebytes, Inc.

I would like to give zero stars I have no recollection of ever installing malwarebytes on my computer but somehow it's there. I Guess someone was conned into the "click here for free antivirus etc" The issue is that I can't uninstall it. Using the windows uninstall tool does not work because I need to unlock an "anti tamper password" Which I NEVER SET UP.I tried downloading the "malwarebytes Support tool" but I can't use it to uninstall because I don't have the paid version. Gee I wonder how that happened, oh right I never meant to install this free nagware in the first place.now guess if I an reach someone to help me... that's right not without a paid subscription. Website support ticket won't work because... that's right no paid account. Can't reach anyone on the phone because I done have a pin number because no account.So how on earth can you lock me out of uninstalling a software without the ability to contact anyone!!!

NO On-Line Help available for Customer. No Telephone Support. No ANSWER to my Request via their Auto-Support-APP - Following TEXT I sent requesting HELP "I have been trying for over 24 hours to get support for Activating my Privacy VPN. No one has responded to my need. I'm going to contact the BBB and let them know that Malwarebytes does NOT HAVE ANY SUPPORT for their products. I am completely disappointed that a Product that costs over $100 does not have a TELEPHONE NUMBER for Technical Support. Trying to Activate my Privacy VPN puts me in a never ending loop telling me to start over with the Activation Process. This is totally UNACCEPTABLE! I am very close to demanding a refund of my charges."At this time I have requested a FULL REFUND OF MY PAYMENTS TO DATE. Any help you can provide will be appreciated.

Consumer Information:Name: *********************** Business Name: Malwarebytes ****Nature of Complaint:Service Issues: Double Billing Desired Resolution: Refund of Overbilled Amounts Details of Complaint:To whom it may concern at the Better Business Bureau,I am submitting this complaint regarding a billing issue I have experienced with Malwarebytes **** On June 7, 2023, I was double billed for the Malwarebytes ************* with two identical charges of $105.99 appearing on my account for the same service on the same date. This billing error is compounded by the fact that the services were substantially underutilized; devices I had protected would consistently become deactivated without any intervention on my part, which should not occur.Since the time of the overcharge, I have attempted to resolve the matter directly with Malwarebytes, but as of March 27, 2024, the issue remains outstanding. Given the time elapsed and the company's failure to issue a refund, I am now seeking assistance from the BBB.I am requesting a refund of the full amount overcharged, totaling $211.98. Attached, please find a screenshot of my billing history and evidence of the double charge.Your assistance in this matter would be greatly appreciated as I seek a fair resolution. If the overcharge is not refunded, I may be forced to consider additional measures to resolve this issue.Thank you for your attention to this matter.Sincerely,***********************

I recently purchased Malwarebytes Essentials and the Identity Essentials piece would not work. I contacted customer service numerous times and completed the online resolution process numerous times and neither has worked. I kept receiving generic emails that would give me steps to a resolution that did not apply to my situation and then it would immediately close the case on me with no further assistance. I was charged $106 for a program that I cannot use and when I finally requested a refund I received a call back that I would have to submit for that on the site. When I attempted to submit for the refund I did not receive any notification that my request was received. This has been extremely frustrating for me as a consumer. I am requesting a refund for my current subscription so I may go with another company who has better customer relations. You cannot even speak to the technical support at this company for help with any of the products! This company needs to do better by their customers. I have also decided to file with the ************************ and my ************************ to seek a prompt remedy to this situation.

This company does not do anything for the user except collect information. I have tried to cancel the auto renew and it leads you no where except upgrading pr paying for another service. I am not looking for a reimbursement just looking into show thins company operate in terms of not caring or deleting the service because I paid for a year. NO Option to!! I will need to delete the service and and certificate...completely remove it from my computer with months still left because I CANT CANCEL AUTO RENEW. and not a trust worthy company!!! I have many screen shots and even videos to show this but I see no option to share. NO STAR IF I HAD A CHOICE

Someone else's name is on my account. Illegally, I might add. I was charged $63.51 and my renewal date is 2/3/24. It is 2/1/24! This is a horrible company. There is no way to reach someone by phone. There is no way to find the "pin" they ask for when you call their automated system. I want a refund because I had/have no intention of renewing my subscription. Horrible, horrible company. Obviously, they are trying to cheat people out of their money!

I am trying to cancel my subscription for malwarebytes premium, there is no way to contact them( only chat with a robot) that does not help and they won't send me a verification code to log into my account, they auto renew every year. One of my computers died and i was trying to get it off that computer. After many attemps to contact them I decided to cancel subscription. Please help Thank you. *************************

Subscription Details Product: Malwarebytes Standard (Activates up to 2 Device(s) , 1 Year Subscription)Get started with Malwarebytes 1. Sign in or create your account To activate your protection and manage your subscription(s), sign in or create your account. Be sure to use the same email you used to complete your purchase.Create my account Already have an account? Sign In 2. Activate your protection Once you've signed in, follow our quick-start guide to activate your Malwarebytes protection.With your account you can:Activate and manage your subscription(s)Easily share your coverage with family and friends None of the protective services contracted to with my payment actually works. NO PROTECTION ON MY DEVICES. NO TICKET NUMBER. NO REPLY TO MY REQUEST FOR A REFUND. Purchased 2 days ago!!!These malware protective companies are money making scams.

Got autocharged USD$48 to renew a premium subscription I'd purchased with a massive student discount 4 years ago, but I no longer use the service. Refund was given within 24 hours with minimal hassle. A+ customer service experience.

I do want to be billed for another year of Malwarebytes on my ******** cell phone. I had it deleted from my cell phone on August 2022..***********************