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          Find a Location

          Intel Corporation has 10 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileIntel Corporation

            Computer Services
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            2200 Mission College Blvd.

            M/S RNB4-145

            Santa Clara, CA 95054-1549

            Get Directions
            Visit Website
            (916) 356-6861

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            19 complaints closed in last 3 years

            10 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 55

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Intel Corporation has 10 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              2200 Mission College Blvd. M/S RNB4-145, Santa Clara, CA 95054-1549
              BBB File Opened:
              1/26/1996
              Years in Business:
              55
              Business Started:
              7/18/1968
              Business Incorporated:
              1/1/1968
              Type of Entity:
              Corporation
              Alternate Business Name
              • Intel
              • Intel Corp.
              Business Management
              • Mr. Mike McCloud, Manager of Client Services
              Contact Information

              Principal

              • Mr. Mike McCloud, Manager of Client Services

              Customer Contact

              • Mr. Mike McCloud, Manager of Client Services
              Read More Business Details and See Alerts

              Customer Complaints

              19 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/15/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              The issue is with their Iris chipsets. I own a small repair shop and have had 3 laptops in with issues with their Iris chipsets where screen goes black and white and is unusable after a driver update. Brands were different and only a basic ********* adapter brings it back to normal. Contacting support, they were initially good with response but like a lot of places just refer you to the manufacturer. I did what they recommended and it did not work (didn't think it would): update BIOS and use manufacturer driver for integrated Iris chipset. On one it was a BPC issue between 6/8 bits. The other only worked by keeping it on basic adapter driver. This one will not work no matter which driver is used. The issue is with drivers/BPC as the screen is fine otherwise UNTIL you do any driver updating. Support pushes it to laptop company, and company will blame manufacturer. Being that the common denominator in all 3 cases with different brand is the actual chipset itself and seeing others have the same problem, they refuse to continue offering support to get to the bottom of it, which is absolutely baffling considering this is THEIR CHIPSET and clearly a driver issue. They just write back "case is closed". This is unacceptable to not want to actually figure out what is causing this but instead consider the issue closed and push it off on the manufacturer. Then the consumer is literally left dead in the water because ***** wants to actually help. OEM VGA drivers DO NOT WORK to fix the issue. Neither does a bios update nor their update utility.
              Read More
              Read 18 More Complaints

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kevin M

              02/01/2024

              Worst customer service I had ever received. Left me waiting for a supervisor for over an hr and never received one. They will keep you in a loop so you get tired and dont collect your money and that way they dont have to honor their *************** I didnt had to send the item back and the money was going to be sent no problems, 2nd they changed their version and just offered a weak apology, never honored or made it right . I had to send my item after 4 days contacting them to provide the info, really bad or the worst customer service ever. Shame on you ******************** .-***************************

              Intel Corporation Response

              02/05/2024

              Reporting Party (RP) opened a case ******* for a reported defective processor on January 30th, 2023. RP advised he had taken the device to a repair facility prior to contacting Intel and making the warranty request. A refund was approved on January 30, 2023 and a prepaid shipping label was provided. On February 2, ****, the RP called checking the status and was again advised that they needed to return their device to ******************** to receive the refund. February 2, ****, (AM) the RP called and was called back numerous times by Intel Customer Support on some occasions in ********* increments. On February 2, **** (Afternoon) the RP demanded a refund immediately or he would escalate to the civil authorities to which he claimed to work.As of February 5, ****, (AM) the case is still open, Intel has not yet received the RPs device. As ******************** has assured the RP multiple times, once Intel receives the device and authenticated a refund will be promptly issued using the information provided by the RP. The RP was advised again that his device has not yet been received by Intel.

              Intel Corporation Response

              02/05/2024

              Please note, the date above should read January 30, ****, Not 2023. My Apologies

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