Customer ReviewsforA M D

I purchased a brand new Ryzen X XXXXX. I installed it into my PC and had non stop crashing issues with the processor so I contacted AMD support and what a nightmare. They agreed to RMA my processor after several days of going back and forth. I sent my processor to AMD and they recieved it the 21st. I have record of this with my RMA number. I called Friday the 23rd to see if they had any updates. Well the guy didn't and said I should recieve an update within a few days. I didn't receive anything so I called again today and the guy said that not only did they not have my RMA but they never had record of me talking to support over the phone. I asked what he was talking about and he said, the original person I talked to should've given me a number for reference of the call. I said they hadn't and he said well then I didn't talk to support. I offered to send the call logs to him showing that I talked to them on the 21st,23rd, and now today. I then provided my RMA number a second time during the call and suddenly he quickly back tracked on not having a record of my RMA. I asked for an update and he said oh thats another department. I asked for their number and they said it was email only and that they are only updated once a day on the process. I've emailed that department twice now, I also tweeted AMD with no response. I still haven't gotten any information on when I should receive my new processor and on top of that no acknowledgement its being worked on. I'm leaving a complaint on AMD for the fact they are attempting to say they have no records of me talking to support as well as no updates on my brand new CPU. I have no way of getting ahold of the tech department that checks the RMA parts other than an email, which they've ignored me for the last 4 days. It's been 2 weeks since I contacted AMD and it has been a disaster. Its costing me time and more money.

I just want what I am owed, a new Ryzen X XXXXX. I've already not been able to use my computer for almost a month now because of their faulty part. I would also like it to be expedited to me because again it was brand new out of the box and it didn't work right.

We apologize for the inconvenience.

There was an unexpected delay with this replacement order due to a system issue.

The updated RMA status shows that a replacement has been shipped and scheduled to be delivered today.

If other assistance is required, please feel free to contact AMD Customer Care: https://www.amd.com/en/support/contact

Processor arrived 3 days ago and is in working order. The processor works now. I still think my point stands that they need to really work on their ****************. The fact that you can't be updated about an RMA on the website or the support phone number is really dumb in the 21st century. I also didn't hear form the tech support (deals with rma and is email only) until the day before the processor showed up. The process took 3 weeks from when I sent in the request to receiving it.

So after about a day and a half the exact same thing happened. I filled out another rma because it has the exact same issue and it is actually worse with crashes and restarts happening faster now and I am still waiting to hear back again from them. Sent in response may 5th and haven't heard back from them yet.