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          Find a Location

          South Bay BMW has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • South Bay BMW

              18800 Hawthorne Blvd Torrance, CA 90504-5507

            • South Bay BMW

              18900 Hawthorne Blvd Torrance, CA 90504-5514

            Business ProfileforSouth Bay BMW

            New Car Dealers
            Multi Location Business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            7 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            South Bay BMW has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • South Bay BMW

                18800 Hawthorne Blvd Torrance, CA 90504-5507

              • South Bay BMW

                18900 Hawthorne Blvd Torrance, CA 90504-5514

              Years in Business:
              8
              Business Started:
              4/15/2015
              Business Incorporated:
              11/10/2014
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • South Bay Mini
              • McKenna Motors Torrance, Inc .
              Business Management
              • Mark Brodkin, Director
              • Daniel J. McKenna III, President
              • John Hall, General Manager
              Contact Information

              Principal

              • Mark Brodkin, Director

              Customer Contact

              • Mark Brodkin, Director
              • Tammy Hernandez
              • Daniel J. McKenna III, President
              • John Hall, General Manager
              Additional Contact Information

              Phone Numbers

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              7 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/09/2024

              Complaint Type:
              Guarantee/Warranty Issues
              Status:
              Unanswered
              Warranty extension for sensor driver side airbag.I contacted the mini dealership in ********* since I now live here regarding a recall/ warranty extension on my sensor. I've been given the runaround. I've been told to call customer service. They told me the dealership should. I spoke to the manager at the mini dealership in ********* and they told me to contact the South Bay MINI dealership who had been servicing my vehicle from 2015 through 2020. The South Bay dealership had broken sensor yet they never resolved it nor did they reach out to me to get it resolved. I reached out to ******************************* over the weekend and I left them three messages and never received a call back. After I spoke to him, he refused to help advising me to reach out to the corporate office and then proceeded to provide me a fake number for medical alert office. South Bay Mini nor did the mini Corporation ever do anything to notify me via email or the mail with respect to the warranty extension. It is clear that they didn't want the public to know about this and take advantage of their faulty sensors. At this point in time, they should be required to honor the replacement of my airbag sensor. The mini dealership here in Vegas even mentioned that there was Goodwill that they could extend to cover this. I have owned three BMWs in the last 30 years and I will never do business with you again due to the customer service that I've received regarding this sensor

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Shelby C

              1 star

              06/22/2021

              Willy ***** was my service advisor. They kept my car for 3 days for a routine service. Once I got it back, I informed him that my watch was stolen and never received any follow up from him or his service manager whom I also spoke with. They just said that they have a lot of hands inside the vehicle and that's why they have me sign something saying they aren't responsible. But no follow up is ridiculous. This is a luxury car company, not a jiffy lube. I should be able to put something in my center console without worrying that it will be stolen. Absolutely zero care for their customers, they never returned my phone calls, or followed up with me at all regarding my complaint, but now that I see their rating, I'm not surprised.

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