Business ProfileforKeyes Lexus of Van Nuys

I went to Keyes Lexus of Van Nuys on November 1, 2023 with my 21 year old son ***** to purchase a **** Lexus 350H SUV .We first dealt with the salesman *******************. When he brought the car from the back lot I looked at the dealer **** sticker and it said $47,195.00 was the sales price. I asked ***** if that was the price. He confirmed "YES" Two seconds later I noticed an additional sticker on the left corner called "Additional Dealer Markup" with 3 items listed that totaled $2345. I told ***** I did not want those items. He said "they are already installed." I was not thrilled with that but proceeded to go inside and start negotiating with him and his manager ****************. The first price he offered - $55,350 with tax, license fees included. I told ************** that it was not fair I had to pay for options I did not want. Then, a few minutes later *** came out and said I can give you the car for the total price of $53,650. He was representing he was taking $1700 off the **** price when in fact he was charging me ******* over the **** now at $48,305. Then, I asked **** in the finance ***** about the $******* charge for an option "Forever Start" that I did not even know what it was. He said, "Its included in the price." The next day I texted ************** and asked about the 3 extra dealer added items for my insurance company. At that time, he said "Those were not installed" That is very interesting since we were negotiating on the price of the car $47,195 Plus Dealer Added Options of $2345 which totaled $49,540. *** was very angry at us for asking for a deal and treated us badly during the negotiation. All along, he was ripping us off. I thought I was getting $1700 off the **** when in fact I paid $1110.18 for "Forever Start" and DID NOT GET THE ADDED OPTIONS of $2345 THEY CLAIMED COULD NOT BE REMOVED. What I need refunded is the $1700 discount they claimed I got and the ******** they charged for "Forever Start" totals $2810.18 plus tax ****** =$3077.15.