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          American AC Heat Plumbing has 1 locations, listed below.

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            Business ProfileforAmerican AC Heat Plumbing

            Residential Air Conditioning Contractors
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.77/5stars

            Average of 70 Customer Reviews

            Customer Complaints

            15 complaints closed in last 3 years

            4 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/12/2000

            Years in Business: 41

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Business Details

            Years in Business:
            41
            Business Started:
            1/24/1983
            Business Incorporated:
            5/5/1998
            Accredited Since:
            1/12/2000
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • American Complete Home Services, Inc.
            Hours of Operation

            Primary

            M:
            7:00 AM - 7:00 PM
            T:
            7:00 AM - 7:00 PM
            W:
            7:00 AM - 7:00 PM
            Th:
            7:00 AM - 7:00 PM
            F:
            7:00 AM - 7:00 PM
            Sa:
            7:00 AM - 4:30 PM
            Su:
            8:00 AM - 12:30 PM
            Business Management
            • Brenda Beals, Office Manager
            • Ms. Lisa Martinez, Administrative Assistant
            Contact Information

            Principal

            • Brenda Beals, Office Manager

            Customer Contact

            • Brenda Beals, Office Manager
            • Ms. Brenda Beals, Office Manager
            • Ms. Lisa Martinez, Administrative Assistant
            Additional Contact Information

            Fax Numbers

            • (310) 419-7154
              Primary Fax

            Phone Numbers

            Customer Complaints

            15 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/05/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            In May early a technician came for quarterly maintenance and flipped a switch they should not have resulting in the burner being constantly for 4 weeks. The company refuses to answer our questions on impact of the burners being on 24/7 for more than 28 days. We were out of the country at the time which is why it continued till we were back, the next technician said it was a rookie mistake and it took him two minutes to fix. This issue resulted in a 1300$ gas bill for the period which should have been around 100$. The company refuses to talk to us about it. This was a very expensive replacement last fall and has been a headache ever since.In addition, this week a tech came out for our next quarterly check up. They check the status of the hot water heater for free as part of their service. He kept telling my husband your unit is old and needs to be replaced. While that is true it is working fine. Well after he left it is not working. He put the pilot light out and we can get it to start again. There are cut wires hanging out that were not there before. And cap over the valve is now cracked and will not go back on. All they say they will do is come look at it. These guys are a complete scam!
            Read More

            Customer Reviews

            70 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Blair J

            02/26/2024

            The tech was kind and courteous. Knowledgeable and explained in detail the services performed. Shared pictures of the bad parts and of futures parts the will need replacing. We are very happy with the service.

            Local BBB

            BBB of Los Angeles & Silicon Valley

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