This Business Is Not BBB Accredited

CityGrid Media

CityGrid Media

(800) 611-4827

CityGrid Media

20 years in business
Headquarters
8833 W Sunset Blvd
West Hollywood, CA 90069-2110
Additional Phone Numbers
  • (310) 360-4500
Additional Email Addresses
  • customerservice@citygrid.com
Additional Website Addresses
Business Started: 06/25/1996
Business Incorporated: 10/29/2008 in CA
Type of Entity
Limited Liability Corporation
Business Management
  • Krystyne Spence, Sr. Manager, Client Services
  • Ron LaPierre, CEO
Contact Information
  • Principal: Krystyne Spence, Sr. Manager, Client Services
Business Category
  • Advertising - Internet
Additional Information
  • According to BBB files, this company offers internet advertising services. Our records show that the company has a pattern of complaints concerning consumers being charged even after cancellation and having charges made without authorization. On Octo...
  • According to BBB files, this company offers internet advertising services. Our records show that the company has a pattern of complaints concerning consumers being charged even after cancellation and having charges made without authorization. On October 14, 2014 the BBB contacted the company in regards to our concerns about the amount and the pattern of complaints. On October 28, 2014 the BBB received a response from the company explaining that the advertiser gives the company authorization to charge on a monthly basis at the time of enrollment. The company also stated they do not bill advertisers for services they have not authorized. Contracts run on a month to month basis and all advertisers are billed at the end of each billing cycle for the advertising connections they received for the month prior. The company stated that at the time of a cancellation, they do inform the advertiser that they will receive a final bill after the account has been cancelled. The company finalized by stating they have noticed a decrease in complaints within the last year. If any complaints are received in the future the company will review the history of the account to determine where the breakdown in communication may have occurred between the advertiser and their team and then reach out to the consumer directly to make sure they have an understanding of why they received a final bill or charge as well as supplying them with any documentation and reporting from their campaign that supports the reason for billing.

Alternate Business Names
  • CityGrid Media, LLC
Number of Employees: 
66

A+

Pattern of Complaints

According to BBB files, this company offers internet advertising services. Our records show that the company has a pattern of complaints concerning consumers being c... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.


Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

CityGrid Media

THIS BUSINESS IS NOT BBB ACCREDITED

CityGrid Media

Customer Review Rating:

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Composite Score:

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