BBB Love Letters

07/24/2017 06:38 AM

BBB at most, forces a company to reply if complainant fails to resolve the issue(s) directly. The company who tries to maintains perfect grade with BBB finds the hard way to reverse the damage the company would have avoided.

Leo G.

07/22/2017 09:47 AM

I believe that my Claim with First American Home Warranty was reopened and solved in positive way for me, only because I have filed a complain with BBB online. Otherwise I would have to pay for the service myself. Very pleased with BBB, and thank you very much for keeping these companies accountable.

Marina B.

07/21/2017 02:28 AM

It has been good. eBay does not treat customer very well on their website. For some reason, eBay treats customer much better here.

Kanjana P.

07/20/2017 07:08 PM

I want to thank you so much ! I am so glad you are here to help people.

Lori B.

07/20/2017 05:08 PM

Very happy with the service I received.I had a quick response after filing my complaint and a follow up email asking if I had heard from the company I was having trouble with! Thank you for your help.

Jennifer B.

07/20/2017 01:40 PM

Without the involvement of the BBB I believe that I would still be trying to resolve my complaint with thd business. The business ONLY became cooperative and helpful once the BBB got involved. Thank you very much for such an important valuable consumer tool

Duncan M.

07/20/2017 12:07 PM

To be Honest , I when on BBB website not thinking much .. I was wrong ,I got a email asking me how can they help And solve my problem few days later . I'm really happy and satisfied with BBB Thank you so Much !

Oscar M.

07/20/2017 09:53 AM

Simple online system. Worked well for me.

Ralph M.

07/20/2017 07:48 AM

I exchanged atleastn100 emails with the other company and they refused to compensate me even though they were 1000x in the wrong. After BBB handled this the refund went through all of a sudden!

Rebecca B.

07/20/2017 07:34 AM

Just reporting my problem to BBB seemed to bring an immediate response, so due to your goon name or actions, by complaint was quickly resolved.

James B.

07/20/2017 07:20 AM

I was surprised to have the action I received on my complaint from an online submission. Your involvement broke the "run around" I was getting from Fandango, even tho I provided all the info they needed to resolve the issue. The Fandango's resolution was GREAT, but they just wouldn't address it w/o your involvement. They were still somewhat defensive in that their response made it sound like we didn't know how to use their site, but the problem was Fandango wouldn't provide a valid code to be used. Thank you BBB and thank you Fandango.

LaVanne S.

07/20/2017 06:39 AM

I'm very happy to have the BBB as an advocate to help resolve a problem with a business in situations where I've been unable to resolve the issue with the company directly.

Carolyn K.

07/20/2017 06:15 AM

I really appreciate the assistance of BBB in this matter. Until BBB became involved I eas just spinning my wheels.


07/19/2017 05:25 PM

BBB was able to get the business to respond.

Selina G.

07/19/2017 02:25 PM

It comforting to have a place to go to when consumer like myself ran into problems with vendor.

Monet V S.

07/19/2017 10:01 AM

The company that I was attempting to work with to resolve a complaint would not acknowledge any of the evidence that I provided, shipped product after cancellation & would not send a call tag to get their product back. After submitting my complaint to the BBB, the company quickly resolved my complaint. I have no doubt that getting a response was due to the influence of the BBB.

Natasha E.

07/19/2017 09:12 AM

BBB was very helpful to me in solving my problem with Newegg.

Ruth W.

07/19/2017 07:03 AM

Everything was handled extremely quickly and resolved in an acceptable manner.

Roger S.

07/19/2017 06:46 AM

BBB was very helpful with getting my issue resolve. I'm glad i made the decision to report to you guys otherwise i would have lost money.

Ketra S.

07/19/2017 06:21 AM

BBB created a voice for my issue which because of fear of negativity, caused for the company to give me a full refund. Where without BBB, I was facing a David vs Goliath situation. I had tried previously to resolve this directly with the company.

Steven D.

07/18/2017 10:54 PM

BBB was quick to respond to my complaint and they were were very efficient. I issue was resolved in less time than what i was told and extremely happy with results.

Elvia G.

07/18/2017 07:52 PM

It all work out very nice with there help in getting a hold of the business that i payed.

Ignacio V.

07/18/2017 05:50 PM

Companies that want to stay in business respond positively to the BBB when a valid claim is submitted. They sometimes will not pay much attention to the individual as they are busy. The BBB gets their attention.

Robert C.

07/18/2017 04:17 PM

It's unfortunate how business's often treat clients. They often feel like when situations occur and customers are mistreated, it often goes unheard. Fortunately thanks to you all BBB, you help give us a voice that is heard. This is the second time I've used BBB and in both events you all got on the situations immediately and the outcome has been in my favor. Thank you so much BBB for your services.

Raymonda J.

07/18/2017 01:15 PM

I wasn't able to resolve my issue directly with the company. The BBB facilitated that request right away.

Christine D.

07/18/2017 12:48 PM

I believe that the BBB complaint was instrumental in eliciting a positive response and satisfactory conclusion to my dispute with Paypal.

Lynell J.

07/18/2017 12:20 PM

I was not going to get the refund deserved until the BBB stepped in. Thank you.

Linda R.

07/18/2017 11:13 AM

Quick and efficient very understanding and eager to get the job done thank you

Beautee Y.

07/18/2017 08:23 AM

I submitted my concerns to the BBB after several attempts to resolve this matter with the company directly. The BBB kept me updated regarding the process and timeline. The issue was resolved within a few days!

Aisha B.

07/18/2017 08:01 AM

BBB was prompt. They got me a quick turnaround time from the company. In which I was entitled to.

Tamika H.

07/18/2017 07:35 AM

I appreciate how quick the process was.

Kizzi B.

07/18/2017 07:24 AM

I had been unable to get the business to respond to me in any way. Every time I spoke with them, I got a runaround, and could not get the refund that the company ADMITTED that they owed to me. Once I filed my complaint with BBB, I received my refund very quickly

Bridget B.

07/18/2017 06:51 AM

Very helpful.

Beverly S.

07/17/2017 10:28 AM

Thanks to you, the business was finally held accountable for their fraudulent dealings with me. It makes me sad that this will likely happen to other customers of that business, however, I am so glad that this was resolved for me. You act as a facilitator and police the whole process, which really helps since you can see what the business says in response and this frightens them into cooperation, since you have the means and authority to do something if they do not cooperate. Thank you so much!

Quintasia W.

07/13/2017 06:51 PM

I thank you so much. I am a senior citizen and you made the process so easy for me. The e-mails I received was so helpful.

Margaret T.

07/06/2017 08:51 AM

BBB is always my 1st thought in resolving any issues I know I can't achieve on my own. They been instrumental in every case that I have won. Thank you for being there.

Judith L.

07/06/2017 07:44 AM

Thank God, we have BBB! That says all!

Joey H.

07/06/2017 07:17 AM

You were the only way to get PayPal to even talk to me. Numerous emails to ranking staff at PayPal were ignored. I felt like I had a titan in my corner.

Catherine R.

07/06/2017 07:07 AM

Thank you for looking out for the consumers!

Charles L.

07/05/2017 09:59 AM

I could not get timely responses until I filed a complaint with BBB.

John M.

07/05/2017 08:32 AM

The company was not corroperative until they received the complaint through BBB. It escalated to matter within their organization and we got in contact with higher level management that we worked with to resolve the complaint.

Chris F.

07/05/2017 08:04 AM

I was ignored by customer service and you got their attention to actually address my complaint.

Todd Andrew M.

07/05/2017 07:05 AM

I filed the complaint on-line. It was resolved within the deadline given to the time given. We feel we would not have gotten our issue resolved without BBB.

Pond King, Inc. P.

07/05/2017 06:31 AM

Excellent intervention.

Gregory W.

07/05/2017 06:29 AM

I could not have resolved the problem without the BBB intervention. We are very lucky to have their services available to us. Thank You BBB

Carol D.

07/05/2017 04:51 AM

quick and easy

Brandon W.

07/04/2017 08:53 PM

I appreciated very much the continuous attention and follow-through BBB provided in my situation. They were very active as opposed to passive in this situation, which was very encouraging to me. You folks did a wonderful job of taking me seriously, and engaging in the pursuit of answers and resolution to a situation that was incredibly frustrating for me. Thank you very much!!

Donald C.

07/04/2017 08:25 PM

I think just the "presence" of the BBB helped with the resolving on my complaint with the company. I think companies try to do things that are not right knowing they can get away with it because most people won't report it. I want to thank you for the ability to report and resolve my complaint so easily.

Sandra B.

07/04/2017 06:02 PM

TIMELY communication through updated in the progress of my complaint and resolution from business .bery professional

Tiffanna R.

07/04/2017 09:29 AM

I'm satisfied it got the resolution I wantef

Eva M.

07/04/2017 09:02 AM

The Bouqs Company was refused to honor my request , but after I filed complaint through BBB, they changed their attitude right away, they apologized and refunded my money, I'm really appreciate that BBB can resolve the issue so quickly!

Anne C.

07/04/2017 08:12 AM

filing a complaint with BBB was absolutely instrumental in receiving serious attention from the company i was complaining about; a clear sign of the respect that BBB holds locally and nationally. i was able to speak with someone from the office of the president of the company, who went over my complaint and actually listened to my feedback. i don't think he would have reached out if it hadn't been for BBB.

Eva Hagberg F.

07/04/2017 07:47 AM

Thanks to the BBB, the problem I had with this "company" was taken care of in a few days. I tried on my own for weeks and didn't get anywhere. Thank you BBB!!!!!

Richard H.

07/04/2017 07:38 AM

The business actually responded to my complaint in a satisfactory manner this time.

Megan C.

07/04/2017 07:25 AM

I complained for nearly two weeks and until I contacted BBB I didn't get a response--meaning my money back

Wanette B.

07/04/2017 06:41 AM

I turned to BBB when the customer service number at was no good. That was a huge red flag for me. I knew BBB could resolve the problem, and it only took a week.

Elizabeth W.

07/02/2017 10:13 PM

This was a difficult situation that would not have been resolved had a compliant not been filed with BBB. Thank you.

Rose S.

07/02/2017 10:10 AM

The BBB was able to contact Google and then the process of getting my refund was taken care almost immediately. I had been trying to get a response from Google for about 3 weeks. Thanks!

John S.

06/30/2017 08:56 AM

Before working with the BBB, the company was unwilling to even listen to my concerns. Afterwards they seemed to bend over backwards to work with me to resolve my complaint. It was wonderful to have the backing of the BBB behind my complaint.

Michele B.

06/29/2017 08:46 PM

As soon as the merchant received notification of my complaint from the BBB they contacted me immediately and offered to resolve my issue.


06/29/2017 01:40 PM

Without the BBB my complaint would have fallen on deaf ears and probably would not have been resolved.

Angela J.

06/29/2017 09:56 AM

BBB has helped me collect much of the monetary loss due to unscrupulous services by Hondata, inc. Hondata never admitted their fault (except for some "loose wire" excuse rather than admitting a complete fault) and I felt absolutely no customer respect. If it were not for BBB, I would not have been able to recover the loss and had to resort to my legal advisor, although I still could not recover 100% of the loss caused by Hondata. I have emailed & called Hondata many times but every time they kept tryng to evade the situation rather than willing to work with a customer to resolve an issue. I am in my 40's and have never experienced such inferior customer services. There are other customers that were extremely dissatisfied with Hondata, including overseas customers.

Kanji K.

06/29/2017 06:32 AM

I feel without the BBB I wouldn't have gotten the resolution I was looking for. I feel they knew we were both serious about getting a good resolution.

Teresa R.

06/28/2017 03:33 PM

After useless attempts to obtain a refund of a deposit, company sent check when BBB was notified with a complaint.

Jack C B.

06/28/2017 11:12 AM

Honestly, without the BBB, we might have lost our entire business. It's truly thanks to you that Paypal reversed/corrected their absolutely horrific business practice of unjustly freezing over $13K of our business' income. Where we would normally have no recourse, we had the BBB. Thank you so very much!

Rob L.

06/28/2017 10:37 AM

BBB responded to my online complaint almost immediately and kept me informed as to the process it was going through especially after the vendor responded. The entire process from complaint filing to resolution was less than a week. Which greatly surprised me. Thank you again - BBB - San Jose.


06/28/2017 09:43 AM

good service, quick to get complaint to the company

Lianna W.

06/28/2017 09:14 AM

I tried to resolve the issue directly with company to no avail. Once BBB was involved, issue resolved immediately!

Francisco R.

06/28/2017 07:01 AM

BBB was instrumental in getting a quarter of the almost $700 that a company leeched from me in a sign up free, if not cancelled you will be charged scam. Than you are charged twice what they advertise their monthly fee is!

Luanna S.

06/28/2017 06:52 AM

I wish Companies could be as aggressive the first time a customer has a problem. The response thru BBB was very positive. I'm very glad and appreciative that we have the BBB to help people get results when all else fails. Perhaps if Companies were fined when a customer is forced to use BBB to get results they might try harder to resolve issues when they first arise.


06/28/2017 04:29 AM

My problem was addressed in a very timely manner and I'm very satisfied.

James T.

06/27/2017 04:30 PM

I was reimbursed the money as I wanted. I had dealt one-on-one with the company and received no cooperation whatsoever. BBB resolved the issue quickly.

Brenda S.

06/27/2017 01:49 PM

Thank you for providing a platform for consumers to submit their complaints. The services you are providing is very critical for us to make things better.

Chris F.

06/27/2017 10:28 AM

Job well done

Rozbeh A.

06/27/2017 08:11 AM

Sometimes, buying online can be a problem, and it become wrost when you're an international buyer. Some business don't want to cooperate and answer properly to you, or act just like a scam. It's for this why i use BBB and i count always with your service to solve any issue what i have. Keep doing your good work, BBB!

Mattia O.

06/27/2017 07:54 AM

whenever I use BBB I try to make it a last result..but the company will not respond the correct way..then I am force to take other measures.

Cenith B.

06/27/2017 07:35 AM

I feel like by using BBB, it helps a company to do the right thing. I'm so appreciative of your services!

Heather J.

06/27/2017 07:13 AM

I was very happy with the quick response to every email that BBB received. I just wish that this particular company would not be allowed to make decisions as to substituting other cheaper products than were previously ordered. Many things happened to other consumers that were much worse than happened to me. They should not be in the flower business at all I believe.

Carol C.

06/27/2017 07:01 AM

It was a small amount of money but I had been trying to get my $17.99 from fashion nova for weeks without any luck, but Once I transferred the complaint to the BBB it was resolved immediately!

Ebele/Belle U.

06/27/2017 06:55 AM

I never would have resolved this issue without the BBB. The business owner was ignoring my emails and phone calls for months. Once the BBB was involved, I received a refund within a week. Thank you!

Jordan C.

06/27/2017 06:35 AM

multiple emails were sent to the company with no resolution - only going to the BBB was a resolution finally reached

Dodie H.

06/26/2017 10:45 AM

filed a complaint and heard back from the business the next day or so

Yvette R.

06/26/2017 08:06 AM

You were the first place I looked for helping me and it paid off, very helpful and saved me $520

David D.

06/25/2017 12:16 PM

Filed my complaint online and received a response within the next day. It took 3 days for the issue to be resolved. I'd highly recommend this website for anyone looking to resolve an issue.

Donna G.

06/23/2017 12:58 PM

Tivo seem to want to be in good standing with the BBB which helped address this issue

Owen W.

06/23/2017 08:15 AM

As soon as the company I filed the complaint against knew the BBB was involved they contacted me to discuss my issue which tells me the BBB gets things done.

Melissa D.

06/22/2017 03:22 PM

i literally BEGGED the last company to respond to my emails 3 tines, they just ignored my requests yet when I filed a claim, the response was immediate. by immediate-I mean hours.

Andrea C.

06/22/2017 03:05 PM

The BBB helped motivate business to satisfy my complaint.

Howard R.

06/22/2017 03:02 PM

Hours after I sent the hotel a copy of my complaint, they reversed the disputed charges. I doubt that was a coincidence.

John L M.

06/22/2017 07:35 AM

I cannot think of any dispute that has not been resolved when your service has been used.

Dennis L.

06/22/2017 07:31 AM

keep up the good work


06/21/2017 11:12 PM

Very good

Charmaine M.

06/21/2017 04:20 PM

I waited weeks for a response from the company. I received a response within an hour of completeing my complaint with BBB.

Hannah G.

06/21/2017 04:14 PM

Very fast and efficient. I could not have resolved this issue without BBB.

Barbara A. S.

06/21/2017 11:47 AM

Until BBB got involved there was no one at our supplier that wanted to work with us to resolve our issue. Once BBB contacted them we were able to get 100% resolution in a matter of days and not only recover our loss but also to salvage a vendor that we can use in the future as the resolution put us in touch with the right level within our vendor to help us establish safety measures to prevent future occurrences.

Norman T.

06/21/2017 09:52 AM

very understanding and helpful

Karen A Y.

06/21/2017 08:34 AM

The company in question did consent to paying my back my money they withdrew without my permission.

Cherryl D.

06/21/2017 07:52 AM

BBB is great. Posted complaints have succeeded where 1:1 efforts with the companies have failed.

Brian S.

06/21/2017 06:51 AM

Filing a compliant with the BBB is the only way to receive a follow up with many companies. They ignore customer service complaints and most on social media but a BBB rating is an "official" measure of their customer service. I do question how companies receive their positive rating but when you read complaints you can see how they are aligned and show a pattern.

Susan M.

06/21/2017 06:31 AM

My complaint was resolved quickly

Kimberly F.

06/20/2017 10:03 PM

We had very good dialogue open up to resolve the issues.

Douglas U.

06/20/2017 02:34 PM

Going through BBB was the only way I could get a response from the company. The day after I posted my grievance, I finally got a call from someone in a position to help me.

Kayleen M.

06/20/2017 02:11 PM

BBB is very much needed becuz businesses are not being fair with customers and are not finding a fair solution to problems that might arise. Using BBB has resolved and has satisfied my complaint. Businesses are very unfair and very wrong on how they conduct business with customers and need to know that BBB is there to justify and look out for the customers interest becuz we are the little people and they are the giant sharks who attack us in many troublesome ways. BBB should always be there to lend a helping hand becuz this is a very unfair world when it comes to dealing with businesses. THANKS BBB AND GOD BLESS YOU AND GIVE YOU THE INTELLIGENCE TO KEEP UP THE GOOD WORK!!!!!!

Wilmer And Virginia M.

06/20/2017 01:27 PM

I felt like they care for our rights

Alejandro C.

06/20/2017 08:22 AM

Thank you for your help. I have found that this particular company likes to claim different stars as being behind the production of their product to lure you in. Thank you for going after them for me and returning my money.

Paulette B.

06/20/2017 08:09 AM

Speedy, reliable, transparent and incredibly powerful and impactful consumer advocates. We are very fortunate you are around!

Amanda B.

06/20/2017 07:53 AM

I contemplated for weeks on how to go about getting justification. When I did not get a satisfactory answer through the Consumer Agency, then I turned to BBB and was answered quickly and with results. We, here at the Will-Grundy Medical Clinic appreciate your business.

Jacqueline L.

06/20/2017 06:47 AM

BBB is a great tool for consumers. I wish more people used it.

Gary T.

06/20/2017 06:45 AM

Thank you for your help in protecting consumers!

Mindy J.

06/20/2017 06:36 AM

They were very swift with my case and in the end I got exactly what I wanted.

Gabriel R.

06/20/2017 06:31 AM

I think the BBB was swift in taking action with my case.

LaTasha R.

06/20/2017 06:28 AM

I was happy that the BBB was able to almost immediately resolve my issue. It took about 5 days (weekend included) for them to contact me directly, but upon contact, they resolved my issue in 2 days. I'd been working with Ticketmaster for over a month, so you can imagine how happy I was once my money was finally refunded.

Whittney B.

06/20/2017 06:26 AM

I was getting exactly nowhere with the company and then out of the blue (after they were contacted by the bbb) I got notice that they were sending a replacement part. after I got the part and found it worked I sent back the defective one

christine Rosemary R.

06/17/2017 10:06 AM

Thank you!

Jennifer C.

06/16/2017 11:45 AM

Soon as I made my complaint, I received quick e-mail of the process and what what to expect. I don't know if I would of received a credit if I would of went through my cc company. That has happened in the past and that is why I issued a complaint with the BBB first. Thank you !

Denise H.

06/16/2017 09:11 AM

I have nothing but positive feelings and things to say about your organization, services and professionalism. Thank you very much. P.S. Sorry for the late reply as I just saw this e-mail.

Bernard V.

06/16/2017 03:56 AM

Many business have caused me unfair problems in the recent pass. I am grateful for the BBB because they keep our business accountable to the costumers BBB has always been a help to me when no one else would.

Lorraine S.

06/15/2017 08:11 PM

BBB was great in being a mediator between apple & I. Thank you.

Ryan C.

06/15/2017 03:07 PM

For several months, I had attempted to initiate a software license transfer from an original piece of hardware to a replacement unit. Had a new license been inexpensive, I would have purchased one, but at $1,300 USD, procuring a new license was cost-prohibitive (to put it mildly). I was told by the manufacturer over and over that the license transfer was in process, but it was never completed. In addition, the manufacturer closed my support ticket and marked the issue as 'solved'. At that point, I was extremely frustrated, as I had exhausted every customer support option of which I was aware. Enter the BBB. Within a few days of filing a complaint, the manufacturer contacted me, and within a few more days, the license transfer had been successfully completed. Many, many thanks to the BBB Staff for resolving an issue that had become impossible for me to resolve on my own.

Tony L.

06/15/2017 08:51 AM

BBB intervened in my dispute with an auto warranty company. They contacted toco warranty and were instrumental in securing a refund in a timely manner

John H.

06/15/2017 08:31 AM

After filing complaint, the company began answering my emails. I used you once before and like this time, I got my money back. Glad you are there for us.

Barbara H.

06/15/2017 07:59 AM

I was so frustrated with the company I was having issues with, I'm so glad I decided to contact the BBB because they helped me solve the situation quickly and efficiently.

Magan S.

06/15/2017 06:52 AM

BBB got the job done.

Angel T.

06/14/2017 09:03 PM

Got a resolution very fast when all means of dealing directly with seller failed. Very satisfied with BBB.

Keith F.

06/14/2017 12:10 PM

Nothing really after putting in my complaint the company was able to resolve my issue

Brenda F.

06/14/2017 10:45 AM

BBB is a medium in providing the venue for resolution in my case. The case between ebay and myself. Thank you for your support.

Barbara S.

06/14/2017 09:26 AM

My complaint was handled seriously and It was reviewed quickly. After BBB sent contacted the Company I got a response back right away and they took care of my issue. BBB was great representation for me as a customer.

Miguelina O.

06/14/2017 08:35 AM

After contacting BBB the company resolved my issue immediately

Kathy R.

06/14/2017 08:09 AM

BBB was very quick to respond.zi took 3 weeks of dealing with Apple and got nothing resolved just run around. Once I filed my complaint with BBB my issue was within 48 hrs

Gary L.

06/14/2017 06:31 AM

After many attempts to contact the company with no success the BBB was able to establish contact and get the results I hoped for.

Patricia R.

06/14/2017 05:49 AM

there was no satisfaction from contacting the company, however after BBB contacted them they responded and resolved the issue

Howard C.

06/13/2017 08:58 PM

I believe telling the company that I reported them to you made them cancel the amount owed on unordered items sent and that satisfied Nancy.

Nancy W.

06/13/2017 05:47 PM

Bbb was very responsive but when I told a McAfee rep that I had contacted Bbb, I received my refund immediately.

Theresa C.

06/13/2017 04:51 PM

I am very pleased with how the BBB was able to resolve this issue very quickly. I thought a lawsuit needed to be filed but the BBB resolved everything.

Christina W.

06/13/2017 02:24 PM

I have used BBB with my complaints to a business i was asking for a dispute and BBB acted so fast and the business I was complaining got alerted and gave a quick resolution to my complaint. BBB is very reliable and I am very grateful for your immediate answer to my complaints. BBB never fail to help me and I am a very satisfied and grateful individual because of BBB.

Pablo A S.

06/13/2017 01:30 PM

BBB makes businesses accountable and thats what matters the most

Muhammad Ali A.

06/13/2017 12:34 PM

My complaint was finally heard after being passed around and being unsuccessful in getting assistance

Kimberly Yvonne B.

06/13/2017 10:22 AM

By using BBB, you all were instrumental for me getting my total refund back and expedited my answers and concerns from the company that was ignoring my phone calls, messages and posts. I do believe if it wasn't for BBB I would still be trying to contact this company for my money. Once BBB intervened then I was spoken nice too and contacted through Facebook inbox and email.


06/13/2017 09:46 AM

glad you folks are here for businesses and consumers.

Jonathan C.

06/13/2017 08:11 AM

Very useful

Frank V.

06/13/2017 07:46 AM

LOVE you guy's, if it wasn't for your Organization companies would just walk all over us "Little" people. I've been using the BBB for the past 30 + Years, and every time you contact a company within 2 day's of contacting them They "Snape" too like a "Marine" at Attention !!!!!!. They can't do things Quick enough for me, or bend over backwards far enough too make things right and resolve my Issue. I don't know what kind of power you have, but I know that every company you contact, it put's the "Fear Of God" into them. And every time I've used you, you have always been able too resolve my Isssue too my (100%) satisfaction. So Please, don't ever go out of Bussiness because us Little guy's would be "Up A Creek" with out you. Again, you guy's are the Obsolotly the BEST. And I will continue too use you in the Future, until the day they put me in the Ground. Absolotly "LOVE" you guy's, keep up the Great work and God Bless you.

Don D.

06/13/2017 07:44 AM

BBB was great. I believe, If it was not for the help of BBB I would not have won my case.

James H.

06/13/2017 07:16 AM

The bbb representative was responsive to my concerns. She assisted me when I had an issue and in general the entire process was fast and uncomplicated.

Michelle B.

06/13/2017 07:08 AM

Taking the time to file a complaint with the Better Business Bureau shows the business that the customer is serious about resolving the issue. I find that companies respond quickly to the complaints.

Anthony B.

06/09/2017 06:29 PM

Without your help I know I will not be able to resolve this matter in a fair manner. While most people give high regards to medical professional such as doctors, nurses, and dentists, it makes it hard for us to fight with them for any inequities. Especially for those lawful inequities, we will rely on BBB to resolve the matter.

Gareth L.

06/09/2017 08:51 AM

The business took care of the issue without ​drama.

Charles S.

06/09/2017 07:53 AM

I was very surprised at how quickly I got a response to my complaint and clear instructions on which steps to take next.

Patricia Marie W.

06/09/2017 12:23 AM

I wouldn't of gotten my refund without BBB

Elaine M.

06/08/2017 02:26 PM


Dorothy M.

06/08/2017 11:01 AM

BBB was extremely instrumental in getting my issue resolved. Before contacting the BBB the company gave me the runaround. After contacting the BBB my issue was resolved. I feel like I could not have done it without them. BBB is the best resolution service I have ever used. I would definitely recommend this service to friends and family.

Ebony B.

06/08/2017 10:59 AM

BBB always solve my problem.

nikky P.

06/08/2017 10:54 AM

First American Home Warranty was not open to my complaints about there contractors, when you helped me they reconsidered.

Mary H.

06/08/2017 08:00 AM

Quick and easy. It made it possible to get ahold of someone who could fix the problem.

Charles M.

06/08/2017 01:16 AM

Thank you everybody for helping me with my situation with a large company. They never did say anything regarding their errors. They just deposited the monies and started emailing me lots of coupons or discounts to purchase movies they have in stock. They won't admit to it though. Sad. But thank you very much BBB. I could never have gotten those results without you guys. They would have dragged their feet slower and slower. It was so easy for them to figure out the mistake and I would still be a satisfied customer today, but... Mahalo and thanks everyone and Aloha to everybody!!!

Albert H.

06/07/2017 05:24 PM

Better Business Bureau is a reputable and impartial organization who helps the average consumer get fair treatment or make businesses aware of mistakes or inappropriate business practices. Consumer can also rely on research of complaints brought to attention of Better Business Bureau and the outcome. I believe that businesses will pay attention more when Better Business Bureau gets involved more than a lonely consumer. Businesses don't want the reputation soiled and are more willing to come up with resolutions. I am glad Better Business Bureau has my back. Thank you.

Maria S.

06/07/2017 12:55 PM

Very efficient

Kay Lin S.

06/07/2017 11:50 AM

It is too often that businesses ignore consumers....right up until they here from you.

Tiffany M.

06/07/2017 09:32 AM

The BBB always works to help the consumer and the businesses resolve disputes. I think I've submitted a total of 3-4 disputes and only one was unresolved. Even still, the BBB is usually my go to after trying to work directly with a company (first the rep, then higher ups). No matter the outcome, I find their review impartial and beneficial to all parties.

Angelica E.

06/07/2017 07:17 AM

BBB for me woes helpfully thank you again

Valdet X.

06/07/2017 06:29 AM

I do not think the issue would have been resolved without BBB action.

Gregory C.

06/07/2017 06:19 AM

BBB was very instrumental in resolving my issue. I was very satisfied and relieved that it was resolved so quickly after I contacted BBB. I would recommend BBB to my family and friends should the need arise. Thank you so much for your help. Patricia Baker

patricia K B.

06/06/2017 06:20 PM

I can't thank BBB enough for bringing this issue to resolution. PayPal was completely unresponsive - but that quickly changed after I filed with BBB.

Mohammed B.

06/06/2017 04:04 PM

The matter was taken care of within a matter of a few days after filing a complaint with the BBB.

Debra G.

06/06/2017 12:36 PM

The BBB was an effective mediator. Thank you!

Sarah F.

06/06/2017 11:28 AM

This particular complaint was solved fairly quickly with cooperation on all sides. Having this online service is very useful to me as I am sure it is to many others. Without the intervention by BBB I am sure this would have gone on a lot longer. Thank you!

Doreen Q.

06/06/2017 11:20 AM

This process was easy and very helpful in getting my complaint resolved. I would use the BBB again if needed.

Nicole P.

06/06/2017 09:48 AM

Very hlpful indeed. In all the times that I have used the BBB over the years I think in almost every case they have brought the company in question forward to respond to me whereas there was no resolution with just me and the company or representatives in question.

Wayne S.

06/06/2017 08:34 AM

The BBB name is respected and when a business sees a complaint filed with the BBB, they will usually resolve it.

Pam L.

06/06/2017 08:33 AM

Filled out a complaint with the BBB and they contacted the business who at that point finally contacted me and presented me the desired resolution to the issue.

Carlos L V.

06/06/2017 08:16 AM

I have used the BBB 3 times over the last 2+ years with issues where I was wronged and I couldn't get the businesses to do the right thing. After filing a complaint with the BBB, in a short time they were willing to work something out. I think of the BBB as a Judge, and when a Judge hears both sides then he/she rules in favor of the law regardless. I appreciate what BBB has done for me each time I've had to take that step and file a complaint. I take this seriously, and not use this procedure as an option to get my way, to see that I'm treated fairly and I get tell my side of the issue. Usually when it comes to this point, a higher up in the company sees what their employee has did to their customers.

Dwight P.

06/06/2017 08:06 AM

The company responded positively where they had not previously.

Brent S.

06/06/2017 07:18 AM

Done efficiently and quickly.

Michael F.

06/06/2017 06:22 AM

Easy to use and very effective.

Jorge H.

06/05/2017 01:50 PM

I am so glad that after threatening with the BBB i finally got a resolution to purchasing a faulty ring that i paid $200 for...but this was after 6 months of fighting with them... i highly recommend that you buy your jewelry elsewhere!! Their company is unprofessional and very unorganized!

Jenna Puglisevich

06/05/2017 07:19 AM

quick, fast and efficient

De-Shiya R.

06/01/2017 08:04 PM

Its good to have an outlet in the case where business and customers do not agree on a certain issues. BBB, was very helpful in settling my dispute.

Amir B.

06/01/2017 04:44 PM

Took care of the problem and I was refunded my money. Easy process, tbanks!

Theodore P.

06/01/2017 11:07 AM

It was almost impossible for me to raise a reasonable argument with my complaint until I turned to the BBB to mediate the situation. Once I had a case number, I was able to use that as leverage in both phone calls and social media posts to get the company to respond to my issue (although they refused to go through BBB until the complaint was satisfied). The BBB presents public accountability for companies to uphold what they promise their customers. Its been instrumental on both of the occasions I was forced to turn to the BBB to resolve my complaint.

Nathaniel C.

05/31/2017 04:23 PM

As soon as you sent them an email they returned my money. Thanks

Lindsey A.

05/31/2017 02:38 PM

After countless calls to the company, Living Spaces for a refund which they said would take 7-10 days to get, after 1 month of not getting any answers I called the BBB. It took a few days after the BBB requesting Living Spaces for answers they did release the refund to go to Synchrony for another 7-10 days, but this was what Synchrony was waiting for an okay from Livving Spaces. I love the BBB if it weren't for them, I would still be waiting.

Vickie L. D.

05/31/2017 09:28 AM

Lynx had become completely unresponsive to my emails/ requests and the complaint filed w/the BBB forced them to take action. Nothing would have happened w/o the BBB - THANKS!

Kevin J.

05/31/2017 09:13 AM

I believe that BBB was instrumental in getting the refund that was due me from a company that were obstinate and refused. After BBB contacted them it was within days that they complied with a full refund for an item I did not receive and did not order. Be careful when you put your information and change your mind as many times it goes through while hovering over the submit button.

Mavis B.

05/31/2017 08:11 AM

Because Yahoo is not very reachable and for them to say that they have a help center it doesn't and it is not helpful at all. So contacting them makes them know that I'm serious and the issue is critical.

Tionne S.

05/31/2017 08:08 AM

I used the online response form to submit my complaint which was very easy to use. The instructions were very concise and unobtrusive. The response time in resolving my my complaint was fairly quick as well. The BBB provides a great service for consumer rights.


05/31/2017 06:40 AM

Very good service. Helps resolve matters most of the time without going to a court of law.


05/31/2017 06:26 AM

business responded almost instantly and resolved issue after BBB was involved.

Donette B.

05/31/2017 04:46 AM

THe company is just difficult to deal with the issue was resolved but not to my liking they would not understand what they did wrong

Magen R.

05/30/2017 05:30 PM

I received an email that they were unable to get a response from the Company. It seems to me that should not be an acceptable answer to my complaint.

Angela Marie B.

05/30/2017 05:24 PM

I had contacted the company several times with no success. As soon as they got the complaint from BBB they called me and returned my money.

Anavelys O.

05/30/2017 11:54 AM

It solved my complaints completely, of all the times they were called. Even if the companies had no official BBB rating.

Urie W.

05/30/2017 10:57 AM

I think it forced the company to make the right decision.

Kindra Z.

05/30/2017 08:06 AM

It was a difficult process to use, but the company I was dealing with, was beyond ridiculous and there was no other option

Linda D.

05/30/2017 08:04 AM

BBB was fast at looking into and resolving the issue I was having, I would use BBB service again and refer them to family and friends. Awesome results, thank you!~

Sue Carol H.

05/30/2017 07:45 AM

My claim was handled very quickly and efficiently.

Linda A.

05/30/2017 06:47 AM

Very pleased that I had a chance to resolve my issue in such a short time.

Ana Maria C.

05/30/2017 06:30 AM

Without the Better Business Bureau to keep people honest and fair things would Get out of hand really fast. Thank you for your help in this matter.

Justin T.

05/30/2017 06:24 AM

BBB was very responsive and I appreciated having a mediator rather than dealing directly with the company. Unfortunately, the company stubbornly refused to admit any wrongdoing and I finally gave up in frustration.

Caryl S.

05/30/2017 06:23 AM

Scam company tried to pull one over on me. Refund issued to the BBB's help

Carol K.

05/30/2017 06:19 AM

The website was very helpful, I found the resources I need very quickly, An email notification was sent to me letting me know that my complaint has been submitted and will get back with me as soon as it has been approved. I am very pleased with the result of my complaint. I think it is one of the things on the internet that helps a lot of customers with business issues.

Michelle H.

05/30/2017 06:18 AM

Quicker responses would be great or quicker updates.

Justin G.

05/28/2017 06:31 PM

There was no way to reach the company other than email and the BBB gave me a chance to be heard and not swept under the rug of a poorly run operation. Much appreciated!!

Jenn M.

05/27/2017 08:14 PM

It's an effective and efficient process and I was able to obtain the desired resolution. Thank you very much! :)

Eugene C.

05/26/2017 08:17 AM

Extremely satisfied

Tom Z.

05/25/2017 05:21 PM

I don't think my complaint would have been resolved without the help of the BBB. Thank you!

Alison M.

05/25/2017 11:33 AM

The BBB is awesome. Everyone should take advantage of the opportunity to use this service.

Marshall N.

05/25/2017 10:15 AM

I have already expressed gratitude to BBB with my last experience with the survey sent. We do need such a force, organization, group or institution to have our back when we think only privileged financially well off individuals have means to protect themselves when in reality the hard working middle class needs it more than ever with today's challenging world. Cost of living is increasing, salaries are barely matching to cover our needs to live or manager having an average comfortable life and we are facing additional battles to fight exploitation from businesses or enterprises, individuals who are targeting anyone they assume being vulnerable they will get away with dishonesty... Plenty of these around nowadays without conscious who have been building their business scamming or exploiting. You can't imagine the satisfaction I received knowing someone or an organization is doing differently and spending their time helping me or people like me to fight and win getting my right. It is good to remind once in a while businesses that there is a line, they can still build a business based on proper ethics, integrity without abusing their power or trying to exploit whomever they can... Thank you BBB! GRATEFUL

Lena Melkonian

05/25/2017 07:57 AM

I have always been satisfied with the results I get from utilizing the BBB. Within a day or so after filing my complaint and a response form the BBB, I hear from the business entity. I appreciate their service.

Iris R.

05/25/2017 06:13 AM

Closure of an issue is swift and the website is easy to navigate.

Heather H.

05/24/2017 07:21 PM

I'm very happy with the process and the fast results. The hold process went very smoothly. Thanks BBB for helping me get my situation resolved. Very happy client.

Laurice J.

05/24/2017 11:31 AM

Stack Commerce wasn't resolving the issue at all for me. I went back and forth for 8 days with them and they just kept trying to scam me even more. They kept trying to charge me $650.00 for a service I already paid in full for. Once the BBB contacted them on my behalf they lied and said I refused to try their site again. I sent documentation with screen shots showing me logging into their site to the BBB and then 2 days later my money was refunded. I would've never received that without the BBB's help. Thank you so much for the help and the prompt response from your company!

Mary B.

05/24/2017 10:37 AM

I am so glad I decided to use you. I have since recommended several people to use your service. God directed me to the right service. Thank you.

Pam D.

05/24/2017 10:17 AM

I turned to the BBB and the Federal Trade Commission because I was getting absolutely no where with the company. When I saw the BBB rating of the company (which I think is too high) and saw the elements of other complaints against the company I knew I wasn't alone in being scammed out of my money. I told the company if they did not meet my expectations for a refund that I would file complaints with the BBB and the FTC, and it wasn't until after I did so that the company finally agreed to make a refund. It's clear that the complaint with the BBB was key in their decision.

Richard R.

05/24/2017 08:22 AM

Without BBB, i could not have got my money back.

Kurumi A.

05/24/2017 07:47 AM

BBB was very helpful in resolving my complaint. They responded within a reasonable time frame and were cooperative in getting my complaint resolved.

Vickie K.

05/24/2017 07:46 AM

I couldn't get anyone to respond to me, and didn't until the BBB contacted them.

Melissa J.

05/24/2017 06:29 AM

I was very pleased with the overall experience. Very quick to reply back and great customer service. KEEP UP THE GOOD JOB!

Alejandra N.

05/23/2017 09:51 PM

Good businesses care about their ratings and people can trust a business with a good rating. I check the BBB before buying from businesses I don't know because I trust their ratings. Recently a company was being shady on giving me a refund so I submitted a complaint and they were able to get me the refund in a day that I'd been trying to get for two weeks.

Heather H.

05/23/2017 06:04 PM

its so reassuring to know that we can turn to the BBB to get complaints resolved .............. thank you so much

Julie & Tristan J.

05/23/2017 05:59 PM

I had spent over 6 hours with different departments and received negative attitude and results. The BBB intervention allowed me who finally receive my refund.

Mathilde V.

05/23/2017 04:53 PM

They help resolve the issue when there is a stand still in the situation. It also helps others see what a company is like before dealing with them.

Marilyn M.

05/23/2017 03:22 PM

Extremely helpful in many ways. As a hard working middle class citizen (middle class is struggling with the current economy, let alone facing dishonesty) we are already UNDER STRESS and could get into vulnerable situation we could use ALL THE HELP we need financial restitution and it feels REALLY GREAT to know someone has our back there is a force to protect us from exploitation. Also, if businesses know someone is watching... they will not continue the pattern... THUMBS UP to all and more power to the organization

Lena M.

05/23/2017 02:59 PM

I was unable to reach customer service of the company, so filing a BBB complain was the only way to get their direct attention, and it worked. Thanks!

Karen P.

05/23/2017 02:08 PM


Donnell P.

05/23/2017 11:46 AM

The weight of BBB made the company pay attention to my complaint.

Frauke L.

05/23/2017 10:50 AM

My issues was resolved quickly with the company.

Ellyn H.

05/23/2017 10:43 AM

The response was very fast. I have used BBB I the past and was always very satisfied. The company would not even try to resolve my issue until BBB stepped in. Thanks for the help!

Sandra G.

05/23/2017 09:44 AM

I am very please with how BBB conducts business and follows up with customer's complaints.

Gisela D.

05/23/2017 09:18 AM

I felt I was being taken advantage of by a company who offered a free sample only to be charged $98 for same sample 2 weeks later. They declined to issue me a credit but through BBB,the issue was resolved. I am very appreciative of your quick response time & ability to resolve my problem. Thank you again.

Judy S.

05/23/2017 09:14 AM

It seemed that businesses really care about complains coming via BBB and act quickly to resolve the issues.


05/23/2017 08:31 AM

It gets the company's attention when they otherwise ignore the customer and tends to often facilitate a more acceptable response.

Jeremy E.

05/23/2017 08:17 AM

Thanks. Always professional!!!

Brianna C.

05/23/2017 07:51 AM

It helped a couple of times to satisfy me as a consumer.

Martha R.

05/23/2017 07:06 AM

I was more than pleased at the prompt and efficient manner in which the BBB heard and addressed my complaint. I have recommended to several people. Information could be shared but not using my name.

Deborah V.

05/23/2017 06:51 AM

The online form and request system is very helpful and quick. the easy e-mail notifications with the one click link to my account was very nice.

Dustin L.

05/23/2017 06:47 AM

I was impressed by how quickly my complaint was resolved, less than 1 week. I used the BBB in 2012 to research moving companies, the information provided was instrumental in making my decision on which company to use.

Robin E.

05/23/2017 06:45 AM

After exhausting every possible route when trying to resolve an issue with a company, the BBB has been instrumental in my making headway. Companies actually listen to the BBB as opposed to a customer calling their call center, where customers find a dead end talking to a rep with a script and that rep's supervisor.

Connie C.

05/21/2017 11:56 AM

This was useful for me because I wanted some sort of documentation that my account was cancelled and the credit card info removed just in case the compny tries to use it again.

Laura D.

05/19/2017 04:48 PM

The problem company was just lying to me and giving me the run around. The BBB resolved the issue for me in a timely manner. Thank you you so much.

Paul M.

05/19/2017 09:57 AM

At the same time I used BBB I sent a letter to Groupon the company who sold me the deal and advised them of the problem. Not really sure who got the ball rolling but with the two working on my case it was easily resolved. With BBB i got written up-dates and with Groupon just a brief e-mail not to worry about it.

Linda B.

05/18/2017 03:03 PM

After trying to working directly with YourMechanic and getting what I consider the cold shoulder for 5 months, I turned to BBB, and within days I received communication from YourMechanic wanting to understand my concerns and to resolve the issue.

Greg L.

05/18/2017 02:56 PM

BBB was integral to getting a resolution. Until you are brought in there is fighting, nastiness, and complete rudeness on the part of the vendor. Once you are introduced into the situation, the tone completely changes. Thank you a million times over.

Raj C.

05/18/2017 01:12 PM

Without the BBB input, I doubt the outcome would have been as positive.

Betsy J E.

05/18/2017 10:53 AM

My experinec with bbb is a wonderful experince and very helpful its quick and prompt am happy with the service i got thank you bbb.

Alexander M.

05/18/2017 08:29 AM

Quickly resolved issues within a week. Also, like the idea that the complaints are taken into account as far as the ratings of some of the companies. The companies respond quickly to your inquiries.

Sandra F.

05/18/2017 08:11 AM

Got a response from the company, when other methods have failed.

David Z.

05/18/2017 07:44 AM

I had been dealing with the company in question for a long time. Had it not been for BBB i would still be fighting with them. The company in question would lie about orders and BBB caught them in their lies. Thank You BBB

Daniel B.

05/18/2017 07:09 AM

I did not feel that I was getting the attention necessary to resolve this issue on my own, then BBB got involved and things started to happen. BBB gives consumers a voice. Thank you for doing what you do!

Marsha C.

05/18/2017 06:34 AM

I tried for weeks and spoke to several different people at National Auto Solutions with all of them essentially saying the check was in the mail. When the BBB got involved the check was in the mail actually came true.

John B.

05/18/2017 06:28 AM

your website service helps alot, if I did not go ask help from BBB...probably the Im still waiting for the company reply until now. BBB help expedited my concern. thank you

Alvin S.

05/18/2017 05:18 AM

as a third party attempting to resolve issues your involvement has proven to lead to successful closures

reed H.

05/17/2017 03:38 PM

Case would probably have not move forward without BBB's help. Customer service was unwilling to take extra step to contact the other department and just waited for response. BBB is definitely super helpful

Kuan Yi YI L.

05/17/2017 02:49 PM

The BBB didn't hesitate to assist me in resolving my issue. The understanding of my problem didn't fall on deaf ears. I received full consideration for my case to be reviewed, as well as constant correspondence via email regarding the status of my case.

Michelle W.

05/17/2017 12:27 PM

Is one more tool to get business to listen to your complaints

Pablo V.

05/17/2017 09:36 AM

When I try resolving an issue directly with the provider, I sometimes do not get a satisfactory resolution. However, filing a complaint with you has always resulted in a response and amicable solution.

Frank V.

05/17/2017 09:30 AM

There was a quick response with BBB.

Nakeeta C.

05/17/2017 08:41 AM

Using the BBB puts a little extra pressure on businesses who need to be reminded that they are actually in business to serve customers.

Brian C.

05/17/2017 08:36 AM

I completed a complaint form online concerning a skin cream. I ordered a free sample (had to pay the shipping) but was charged fill price 15 days later. BBB helped me get full refund I was so grateful!

Patricia H.

05/17/2017 08:13 AM

Very positive outcome. Great feedback from the BBB.

Shelia A.

05/17/2017 07:08 AM

BBB Has helped me out tremendously! Anytime I have an issue (customer service) with a company if I do not get the right treatment that I deserve as a paying customer I always turn to BBB to step in to get things resolved.

Quin L.

05/17/2017 07:04 AM

The company was very unresponsive until BBB got involved. After BBB got involved, the company assigned a really good customer service rep, and we were able to work through all the issues. Thanks BBB!

Walt S.

05/17/2017 06:44 AM

BBB was quick to respond and quick to achieve a decent resolution

Arlene K.

05/16/2017 09:06 PM

Very easy to use, follow-up and quick resolution. Would definitely recommend to a friend.

Beverly H.

05/16/2017 07:49 PM

Great tool and avenue in helping resolve disputes. BBB helps to facilitate a remedy/resolution for the little voices that otherwise would not have been heard.

Robin M.

05/16/2017 04:03 PM

I remeber how many times you had helped me with issues who was very complicate , but because of you today I am free of debts. Thank you and you guys are doing a great job.... Thank you

Boubacar D.

05/16/2017 12:40 PM

You were able to get complete resolution after almost a month of getting nowhere with the company and it's support techs! The problem was never going to be resolved had I not contacted the BBB.

Bryan C.

05/16/2017 12:39 PM

I filed a complaint with American Honda Motor Company in approximately June, 2016. I had multiple conversations with Honda staff, fulfilling ALL of their requirements for reimbursement. By Dec. 2016 I had confirmation from Honda personel that all the appropriate info had been recieved. No action by Honda for next several months UNTIL BBB involved, then I recieved a check in full in less than 10 days!!!

David A.

05/16/2017 11:37 AM

After dealing with Orion, you folks were a breath of fresh air. You certainly have your act together. Orion should take lessons from you about service. Thank you so much for all you did to resolve this issue.

William M.

05/16/2017 11:09 AM

their response times were impressive.

Andrea M.

05/16/2017 10:35 AM

The company was not worried about resolving the issue with me at first, once you all stepped in, they gave a resolution. Thanks

Amber G.

05/16/2017 09:35 AM

The Company had been delaying my refund for almost 9 months and in 2 weeks after opening a complaint with BBB I had a check.

Michael A.

05/16/2017 08:35 AM

The BBB contacted the company that did not honor our agreement and motivated them to make things right. The company is often dishonest according to online reviews and I do not think they would have done anything to correct their actions without the BBB.

Ryan W.

05/16/2017 08:26 AM

Response time was very quick. I was updated as to a timeframe for a response time. Notified when a response was received from the company.

Alisa H.

05/16/2017 08:21 AM

Short and to the point.

Gabriel V.

05/16/2017 08:18 AM

Good experience that teach and promote proper resolution. Shows you the right avenue of how to investigate and present what has happened in a positive environment.

Shantai H.

05/16/2017 08:09 AM

I received the money that was overdue to me in less than a week after filing my complaint with BBB. A huge thank you for making that happen!

Ashley A.

05/16/2017 07:53 AM

Without them I would not have resolved this. Thank you!

Sharon S.

05/16/2017 07:05 AM

Very good followup

J.A.Barton C.

05/16/2017 06:57 AM

I was amazed at the ease and efficiency to deal with the BBB. Thank you very much.

Monique S.

05/16/2017 06:46 AM

As soon as company received complaint they refunded

Edward G.

05/16/2017 06:20 AM

Very direct and quick

Reginald S.

05/16/2017 06:14 AM

Great, company replied immediately!

Oswanna P.

05/14/2017 04:00 PM

This is a wonderful way to allow the consumer's voice to be heard. This company is extremely helpful in resolving matters in a timely fashion!

LaToya H.

05/14/2017 11:42 AM

They responded very fast and made sure I was happy with the final results!

Anton B.

05/12/2017 06:09 PM

Well I felt the company I was dealing with was dishonest, and kept putting the blame on me, the customer. I had to resolve the issue by cancelling the credit card.

Jennifer R.

05/11/2017 11:49 AM

I've had so many companies completely ignore me when I have a problem, no matter what I say or do. But 99% of the time they don' ignore the BBB. That's why I keep using you.

Paul P.

05/11/2017 09:18 AM

they without any problems got what i wanted to get from the people who took my funds they got my money returned right away the best

ron E.

05/11/2017 07:55 AM

I wasn't getting any response from the company. Once the BBB got involved that resolved and I received what I paid for. I feel the BBB provides an valuable resource people can turn to instead of just getting frustrated. I appreciate the help.

Gregory W.

05/11/2017 06:56 AM

I though I was wasting my time contacting BBB, however, it became quickly apparent my complaint was important and also important to the company I filed a complaint against. I was amazed at fast BBB responded to my complaint. BBB's approach made me feel as though my issue was extremely important and BBB was going to mediate and get my complaint resolved, one way or another. The follow up and follow through was very professional and timely.

John B.

05/10/2017 09:43 PM

Really don't know how I would have resolved this without the help of the communication with GundryMD was nil, and will never understand why a company can take money from a person on false pretenses with little or no intention to send a product on.

Denise D.

05/10/2017 08:11 PM

BBB was very helpful in my complaint with ghs, and they did respond with a call to let me know that They would agree to my request.i asked Cindy Harve to send me a e-mail back, conferming our conversation And I have not yet received it. She is in the administration department. BBB has done a grate job of keeping things going. Thanks

Dale Bradley B.

05/10/2017 06:36 PM

The company completely ignored my requests for attention. Upon request from BBB, I was contacted on the next business day by someone with the authority to resolve my problems.

Jordan B.

05/10/2017 02:45 PM

Issue was able to be resolved quickly

Kim G.

05/10/2017 02:39 PM

I felt helpless after I foolishly got duped by a company. I didn't think I had any recourse but just wanted to document, with the BBB, that this company I dealt with had shady business practices. With your inquiry, I received a full refund from said company. I learned from the process as a consumer and I'm forever grateful that the BBB had my back.

Kara S.

05/10/2017 02:19 PM

I think the BBB was very instrumental. I feel that the issue would not have been resolved without the involvement of the BBB.

Regina B.

05/10/2017 12:25 PM

Often times businesses won't take the situation seriously without a professional mediator involved showing the customer means business.

Ben G.

05/10/2017 10:46 AM

The BBB helped me get a response.

Steven G.

05/10/2017 10:12 AM

thank u. u keep big business places from swallowing their customers whole

Pennie J.

05/10/2017 08:22 AM

You guys are excellent.I always put my up most highest trust in you guys with full %100 trust that you guys will solve any problem I have with any company no matter how big nor small . I love you guys you couldn't do any better then what you guys have done .

Jacob F.

05/10/2017 07:31 AM

I don't think that I would have gotten resolution without the presence of BBB. Thank you!

Karen B.

05/10/2017 07:22 AM

Issue is still not resolved. Still waiting on the refund.

Keith A.

05/09/2017 11:07 PM

It was a tremendous help and so easy to use. I loved the experience and would definitely use again if necessary. Thank You

Whitney D.

05/09/2017 08:31 PM

My complaint with the BBB put pressure on the company, making them address the issue instead of blowing it off. Without BBB's help, the company would never have refunded my money and continued to add "fees" until they had stolen everything. I only wish BBB had more power when it came to resolving complaints, as larger companies have, in the past, still blown off serious issues even with the BBB's involvement because they knew there were limits to what the BBB can do.

Leanna N.

05/09/2017 04:33 PM

After 4 months of trying to get the problem resolved, it took the BBB less than a week to get the issue handled for us.

Janine M.

05/09/2017 03:29 PM

I contacted you and as soon as you inquired about my problem the ball finally started rolling and now it is resolved

william Edward F.

05/09/2017 03:11 PM

BBB is one of the best services available for consumers who can't get their issues resolved independently. Thank you for having this available, I utilize BBB every time I am going to do business with a company that I will be spending a significant amount of money with or just want to know the reputation of the business.

Emma W.

05/09/2017 12:40 PM

BBB must have acted fast. Got a call from the company the next day. They promised to stop calling me. Apologized.

Barbara H.

05/09/2017 12:09 PM

I appreciated having a place to start with resolving my issue with the company. I had tried to reach them on my own without success, and using BBB was the best way to get the company to take my complaint seriously.

Heather Y.

05/09/2017 11:26 AM

I felt that using the BBB that someone was listening and that they cared. It makes a differance.

Carissa C.

05/09/2017 09:10 AM

I used your service because I had tried for months to get help with the company and they ignored me. Immediately after contacting you, the company responded and tried playing games again but because you emailed a follow up to me, I was able to use that to let them know that I was going to call the number you gave me in the email saying that they hadn't responded to you either. At that point, they finally, gave me my money for repairs and a new pair of jeans. I was completely put back whole. Thank you so much.

Auston L.

05/09/2017 08:42 AM

After filing a complaint with the Merchant, no response. Product was not as advertised and I was sent another order and charges that I did not ask for. Merchant then deleted my account so as to ignore my concerns. BBB solved this in 24 hours with the merchant, and I received a full refund.

Bill P.

05/09/2017 06:58 AM

Using the BBB has given me positive results I will use again for any faulty business transactions. Quick turn around with this business from Five months of going back and forward to going to the BBB thereafter took only less than two weeks transaction resolved!!! Thank you BBB

herbert C E.

05/09/2017 06:34 AM

BBB is the best ''tool'' for solve complaints. Sometimes the business don't want hear back from the customer once the goods are delivered, and if the goods are damaged it's a big headache to solve I've had lots of problems with an online retail ( and yet i'm having with another order) because they sent me damaged things and don't wanted refund me neither help with international return. On top of that i've contacted BBB and they solved the question. I do trust in theyr wonderful and honest work, and i would reccomend his service to others.

Mattia O.

05/09/2017 06:27 AM

I think it is the only reason I was able to obtain my product so I think the BBB did amazing. However, might want to re-examine leaseville they are really scammy.

Vance T.

05/09/2017 06:18 AM

It was helpful since prior to using it, I was not being listened to by the company. In using it the company finally started to take it more serious. Thank you.

Kevin J.

05/09/2017 06:18 AM

Due to bbb credibility the resolution comes easy and painless

Peter R.

05/08/2017 02:44 PM

Amazingly quick response time. Because of this, the business I was complaining about resolved the issue the very next day.

Cory B.

05/08/2017 10:59 AM

I love how my issues were addressed in a timely manner. I wasn't getting anywhere with the company through messaging them myself. Soon after I contacted you, I got my order and was supposed to get a partial refund. I asked a question about it, and got another generic response, but at least I have my product.

Beverly C.

05/06/2017 11:19 PM

It was easy to use the online complaint process. Our issue was quickly resolved and we did not have much interaction with BBB staff.

Tatia M.

05/06/2017 10:59 AM

Huge international giant who provided a defective device and for approx. 4 months jerked this consumer around. Help from BBB CA, NC Atty. General's office, Best Buy Store all helped resolve my personal senior little guy issue with a seemingly distant attitude corporate giant.

David K.

05/06/2017 06:15 AM

They negotiated a credit on our account that we were scammed into signing up for. They also got the company to release our number so we could switch back to our former service.

Dean B.

05/05/2017 09:30 PM

Very easy and well explained process. With the volume of complaints I'm sure you get , I was very surprised how quickly I was helped. I was treated very well and didn't feel like just another case #. Follow up and communication was exellent !

Kellan S.

05/05/2017 09:01 PM

Thank you for resolving the issue. It tremendously helped speed up the process.

Nenita C.

05/05/2017 11:31 AM

I had contact directly with the company initially which resulted in only a partial refund. Being able to use the BBB online complaint to state my case finally brought about a complete refund.

Joan K.

05/05/2017 10:28 AM

Your response was very quick, and my problem was resolved in days!

Susan M.

05/04/2017 06:11 PM

Without BBB's help, I just spent lots of time and energy and felt only disappointed and even disgusting with the company. ( sometimes, like my case, some companies are very bossy and even looked down their customers when after they got paid.) But, when I got BBB's arbitration kind of, the matter was solved smoother and faster than I expected. I felt BBB's powerful help and the processing was very neural and fair enough. I felt thankful for BBB's role and it should be kept running for consumers.

In Ok L.

05/04/2017 04:33 PM

The company refused to respond to my refund. After bbb contacted the company, they gave me a full refund.

Michael C.

05/04/2017 10:51 AM

BBB response to my complaint was quick and efficient!! It took less than a week to get my issue resolved with the company!!!

D'Ann K.

05/04/2017 09:02 AM

I tried multiple times to resolve with no success BBB got it done in two days.

Karen F.

05/04/2017 08:34 AM

The BBB was very instrumental in resolving my complaint. As soon as I filed my complaint, my issue was resolved in a matter of days. The BBB is a very reputable organization and one's standing with them is very important.

Brittany H.

05/04/2017 07:19 AM

I never would have gotten the same results on my own. I would probably have ended up paying thousands for something I shouldn't be responsible for. I am grateful for the BBB helping me resolve this matter.

Sydney S.

05/04/2017 07:01 AM

It was very easy to file my complaint. BBB was very communicative with e-mails about how the process would work and how long the process would most likely take. Filing my complaint through BBB grabbed the attention of the company in question in a way that my contact with them alone had not achieved. My problem was ultimately resolved and I would recommend using BBB to my friends and family if they ever face an issue like I did. Thank you so much for advocating for customers who feel insignificant and ignorant when dealing with business related issues.

Dominique L.

05/03/2017 09:11 PM

It would have been impossible without BBB's help to resolve the issue. Thank you.

Sujith S.

05/03/2017 09:23 AM

I tried to work with the shipping insurance company numerous times over several weeks to settle a claim on a damaged item. Even though I had sent them numerous forms of proof of damage, they refused to pay the insurance. Once I filed a claim with the BBB, Shipsurance immediately reached out to me and settled within two days.

Tamara K.

05/03/2017 08:47 AM

The company I complained about blatantly ignored (outright refused) my request until I submitted the complaint through BBB. My request was the same both times, but BBB's authority was the deciding factor in getting my complaint resolved. I appreciate how simple the process was and will definitely turn to BBB if I have another problem with this (or any other) company.

Brittany B.

05/03/2017 01:38 AM

The BBB took immediate and effective action to resolve my claim. The BBB took no time to respond to claim and I am very appreciative.

D S.

05/02/2017 08:33 PM

I have been most satisfied with the influence a report to the BBB has in getting action when there is a consumer problem. I don't recall where a situation was not resolved fairly because of my initiative in reporting and the excellent and quick response from the BBB.

Michael K.

05/02/2017 08:01 PM

Very quick handling of my complaint

Andrea M.

05/02/2017 07:22 PM

The BBB got the business to understand what my issue was since nobody wanted to listen.

Susan S.

05/02/2017 07:19 PM

My complaint was filed on 4/20/17 in the evening and received a positive response from the company on the 4/21/17 at 10;18 a.m. that I would receive a full refund in 3 business days. On the 3rd business day my money was back in my account. This would not have happened without the help of the Better Business Bureau. Thank you very much.

Bernadine B.

05/02/2017 07:04 PM

BBB timely responded my case and promptly followed up with the merchant. BBB again immediately followed up with the merchant when they untruthfully replied and disagreed by me. Soon and finally the merchant processed my refund. Without BBB's help, the merchant just totally ignore my emails and had no willing to refund me. BBB is really helpful. Thanks and very appreciated.

Steve T.

05/02/2017 06:00 PM

Asked for a $25 overcharge to be refunded. Received $79.99 (entire charge).

Ralph R.

05/02/2017 02:26 PM

I love it!

Glen S.

05/02/2017 11:20 AM

If the BBB was not involved in my complaint, I would not have been able to recover the money from company I was due.

Debra J S.

05/02/2017 11:14 AM

I have had nothing but positive experiences with the Better Business Bureau! I really appreciate what you do, it makes a big difference in the customer's life. I have found the BBB to be extremely professional and objective in their process. I am also very impressed by the timeliness of their response and action.

Danielle F.

05/02/2017 10:37 AM

I was unable to reach a person at the company I was dealing with that could help resolve my issues. When I filed the complaint via BBB, I immediately got a response from the company from a person who could resolve the issue and it was resolved immediately. I had spent hours on the phone attempting to resolve the issue previously.

Todd W.

05/02/2017 10:27 AM

I feel that the BBB took initiative to handle my complaint quickly and professionally

Joshua D.

05/02/2017 10:00 AM

There was no other way to reach a US based customer service rep for eBay without going through BBB. I had my doubts this would work but I was very surprised how responsive the rep from eBay was and willing to resolve the issue to my satisfaction. The staff at the call center in the Philippines was useless. Thank you BBB.

William B.

05/02/2017 09:30 AM

The BBB was able to get things rolling regarding first American since they were unwilling to work with me regarding my issue in the plumbing matter

Louie V.

05/02/2017 08:54 AM

the bottom line here is that my complaint was 100% resolved and i feel without the assistance of the BBB that the resolve would not have been successful

Tim P.

05/02/2017 07:16 AM

so important to have this service it is a godsend.

Nancy F.

05/02/2017 06:58 AM

You are the best!

Sasan N.

05/02/2017 06:50 AM

I had been a customer of Paypal for 17 years and never had any problems of any kind before. I had been scammed out of almost $100 by another company and money was taken out of my account to pay this other company. I had called Paypal several times (at least 10 times over a 4 month period) trying to resolve it to no avail. I did everything they asked me to do but it just was not going anywhere. Paypal turned my account over to a collection agency to collect the money. I finally decided the BBB was my last hope and it worked. It got their attention and they decided to resolve it finally and refund my money plus they called off the collection agency. It was an immediate response after I filed the complaint so I know it was definitely instrumental in resolving the complaint.

Diane H.

05/02/2017 06:36 AM

If it was not for the BBB the company would have gotten away with screwing another innocent person over. I will not allow that.

Rebecca W.

05/02/2017 06:24 AM

I wouldn't know where to turn if it wasn't for the BBB. Thank you for your services


05/01/2017 07:03 PM

Thank you. Beachbody was completely unresponsive and gave me the run around until I reached out to BBB. After reaching out to BBB, beachbody promptly issued my refund.

Melissa M.

05/01/2017 01:15 PM

I got response sooner than I expected. I am glad that I can ask help from BBB

Suneetha S.

05/01/2017 01:03 AM

I feel your company helped tremendously in resolving my issue with Malwarebytes and their product not working. Oscar at Malwarebytes took approx., 3 hours to go through my computer remotely and figure out what & where the issue was. After 4 days the issues I had filed truly seem to be resolved. Thank you for your tremendous help with my needs.

Kathy M.

04/30/2017 08:20 AM

Im in England and I found myself in dispute with an online company in the U.S. I discovered BBB whilst googling for help and was able to get started immediately with their easy to follow complaints forms. I was so relieved that the whole process was as quick as it was and I firmly believe I was only successful with my claim because of BBBs intervention and for this they have my heartfelt thanks.

Jane-Lesley P.

04/30/2017 05:02 AM

I was getting the run around until the BBB became involved. I was also receiving identical email responses from the company with no definitive answers. Once BBB was involved I was getting specific answers about my order

Mary F.

04/28/2017 09:33 PM

When companies fail to respond to consumer complaints, they seem to always respond once the BBB becomes involved. Resolution in 24 hours!

Bill Prusak

04/28/2017 09:29 PM

A company offering a healthy powder drink, did not work as advertised. The company refused to communicate with me, they deleted my online account to further isolate me. Filed a complaint with BBB in San Jose CA IN 1 DAY I had a resolution and A REFUND of $114. I am just amazed! When filing a complaint: - Honesty - Be Cordial - Explain in detail

Bill Prusak

04/28/2017 12:55 PM

All of a sudden I received a response from the business that was not an automated message. That hadn't occurred in the 14 plus months I've been dealing with them. Shortly after I received that message an e-mail was sent out company-wise updating all of their customers as to issues the company was having and requesting status updates from everyone. If I hadn't contacted the BBB I don't think any of us would have received a status update.

Angela M D.

04/28/2017 10:56 AM

I am so glad that BBB gives me a chance to show my frustration toward unruly businesses. I am also happy that you were able to get their attention. As much as I tried I couldn't get them to respond.

Edward T. A.

04/28/2017 06:18 AM

The BBB is an invaluable service. I use the site regularly before on-line purchases. I posted on my FB site to remind them of the services you offer and tell them how you resolved my situation with the expiration date of a product. THANK YOU!

Barbara L.

04/28/2017 05:51 AM

Great job. thank you

Manish K.

04/27/2017 06:06 PM

I called the company several times to get my refund. When they found out about my complain they gave me my reimbursement immediately.

Ana S.

04/27/2017 09:28 AM

The Better Business Bureau's intervention was vital to recovering a refund we had been seeking for several weeks. Without this assistance, we would have had to continue the same circular conversation with the vendor. Thank you!

Allison C.

04/27/2017 07:10 AM

This put pressure on them to return my rmails and pay for the damage they caused.

Rebecca C.

04/26/2017 09:19 PM

I don't think this would of been resolved without your help.

Donald S.

04/26/2017 07:25 PM

Very helpful just dealt with a horrible company

Denise M.

04/26/2017 01:04 PM

When companies fail to respond to consumer complaints, they seem to always respond once the BBB becomes involved.

Barton P.

04/26/2017 01:03 PM

After 2 weeks of useless emails & phone calls back & forth, the BBB stepped in & resolved the issue in one day. Great to have such a wonderful organization to turn to when having difficulty.

Kelliann C.

04/26/2017 11:40 AM

I believe the BBB took care of my issue as they were able to get the company to respond to my issues in a timely manner. I may have to use them again for the same company. Thank you all so much.

Taenecia G.

04/26/2017 09:44 AM

BBB was my last resort and both times they got me my money back from the companies who had ripped me off initially. Thank goodness for the Better Business Bureau! Thank you for doing the right thing!!!

Joanna C.

04/26/2017 08:19 AM

I felt helpless and didn't know where else to turn. I was so thankful for this service and for the great, expedited resolution.

Lori K.

04/26/2017 07:44 AM

Very useful in resolving my complaint.

Ying Y.

04/26/2017 06:45 AM

I was extremely pleased that by the end of the day that I registered my complaint, the issue was resolved! I was essentially told by both AT&T and Yahoo support services that I would never be able to access my email account again. They treated me horribly, and I was unable to get anyone to let me speak with a supervisor. Once BBB became involved, the right people were alerted to the problem, and assigned a person who could actually resolve the problem to give me a call. I cannot thank you enough!!

Rebecca H.

04/26/2017 06:42 AM

It makes the companies pay attention. Too often, customer service is not helpful and I d=feel that using BBB when needed, will get them to take you seriously.

Tom A.

04/26/2017 06:29 AM

It is good to have a service to assist as a mediator if a dispute arises.


04/26/2017 06:27 AM

The company's support staff were uncooperative until the BBB got involved. Then they went out of their way to be nice.

Jim C.

04/26/2017 06:02 AM

I made multiple attempts to contact the company by both phone and email. I was ignored. A phone call was discontented while "transferring my call," and all of my emails were unanswered (I received only automated responses that in no way addressed my issue). I received no legitimate response from this company until after I involved the BBB.

Brad D.

04/25/2017 11:09 PM

BBB brought to light a situation that I feel would have otherwise been ignored. I appreciate the help. The business in question still refuses to take any personal responsibility for their mistake. I find that annoying but not unusual. But thanks for your help bring to light my situation.

Patrick L.

04/25/2017 08:49 PM

This is a critical tool for helping consumers and I really rely on the BBB's strong reputation for enforcement and professionalism.

Nora D.

04/25/2017 07:29 PM

The company refused a refund until the BBB intervened.

James D.

04/25/2017 07:03 PM

Everytime I face dead end from any business, BBB is always the place I turn to. And everytime I turned to BBB for help, I always got very satisified response. BBB is a must for our consumers. Thank you for protecting our consumers.

Yanhui X.

04/25/2017 05:18 PM

On my own, the company refused to resolve, but once the BBB was involved, company contacted me within days and resolved within less than two weeks.

Georgia W.

04/25/2017 04:17 PM

BBB complaint resolution saved our business. We looked at legal action but it was not necessary. Thank you BBB!

San L.

04/25/2017 10:42 AM

The online form that I completed was comprehensive and direct. I assume that the form was then forwarded to United Online. Within one week I was finally contacted by Net Zero and was allowed to cancel my account with them. This was the result of: 1) The BBB complaint form 2) Wells Fargo and United Bank fraud dept. inquiry 3) My constant E-mail complaints with Net Zero Once again thank you for your part in this successful effort.

David C.

04/25/2017 10:36 AM

The efficiency of BBB is high and my complaint really helped get my money back! Excellent website

Louise W.

04/25/2017 10:31 AM

I was unable to even reach someone other than in the call center at intuit. They promised to have someone call but never did. Once you became involved I received a call and emails immediately and they seemed happy to provide a refund and look at their website. I felt it was a shame they wouldn't even discuss it with me until you got involved. And thankful you brought about resolution.

Amy R.

04/25/2017 09:36 AM

Through the Better Business Bureau I was able to contact eBay, something I had previously been unable to do. Thanks to this I was able to resolve the problem I was experiencing (being unable to close my account.)

Christopher S.

04/25/2017 09:29 AM

With Wilshire consumer it was never resolved but then they are a very uncooperative company. Everyone should know what a bad company Wilshire consumer is. With better homes it was resolved and I was satisfied.

Lisa F.

04/25/2017 08:55 AM

If it weren't for BBB, I would have never gotten the positive results I received with this issue. I believe they had some way of getting the other party to settle this amicably and return my money.

Patricia F.

04/25/2017 08:48 AM

I had tried unsuccessfully to contact Farmers Insurance regarding a refund. They were not cooperative in providing a mailing address and their email was returned. Within two days of contacting you I had a response from them and within ten days I received the refund. Thank You.

Beverly Y.

04/25/2017 08:33 AM

When I sent my complaint within a couple of days I had a response. My problem was solved and my money was returned to my account. Very satisfied with BBB.

Faye A.

04/25/2017 07:43 AM

When you're stuck talking to a customer service rep who doesn't have the authority to fix something, this helps put you in touch with someone who can fix things.

Janice C.

04/25/2017 07:25 AM

BBB was extremely helpful in resolving all the problems I had and really helped me a lot.

Orlando G L.

04/25/2017 07:19 AM

Ooma seemed to have a system where there were not supposed to let customer's cancel. I finally grew tired of talking to them and having them try everything they could think of to try and have me not cancel. Finally it became clear to me that they would not let me cncel and I hung up with them. I saw other online reviews of people that had the same experience with them. Also there was not way to e-mail them and online chat was not allowed to cancel for you, you had to call them. So I finally went to the BBB online form for help. Once Ooma received the complaint they responded in no time that they would cancel for me.

John E.

04/25/2017 07:05 AM

I was charged twice for item purchased on E-bay and five weeks later was still waiting for a resolution. I grew frustrated with this and filed a complaint with BBB at app 2;30pm and by 4:00pm received call fro E-bay rep and problem was solved.

Jerry B.

04/25/2017 06:55 AM

They were a great middle man in my communication with the company that I had a problem with. I believe without the BBB I would have never got the outcome or communication I received. Thank you

Kenneth H.

04/25/2017 06:27 AM

I think the BBB online service is an excellent tool with which to resolve complaints.

Charles C.

04/25/2017 06:15 AM

I am pretty sure that BBB was the only reason the company resolved my issue in a fair way. Thank you.

Paul B.

04/24/2017 07:28 AM

Each time I have contacted BBB, I received an immediate response from the companies involved; whereas when I contacted them prior to contacting BBB, I didn't always receive a response. BBB has been quick with implementation, follow up and follow through. They get results.

Jo Etta M.

04/23/2017 01:41 PM

They helped me out so much

Amara W.

04/22/2017 02:27 PM

I had repeatedly attempted to contact the company with no success. Even BBB had some difficulty in resolving the issue but once BBB got to the right person the issue was immediately resolved by the company.

Michael M.

04/21/2017 04:34 PM

The BBB was able to contact the other company and facilitate a solution by being a mediator.

Sea C.

04/21/2017 08:40 AM

BBB handles my complaint expeditiously and generated an almost immediate response. I would definitely use their service again


04/21/2017 08:11 AM

After I submitted my claim, the organization I was complaining about responded the same and they refunded my money back. It took me three weeks to decide to call BBB, I don't regret because unless I could have lost my $500.Thank you!

Bethelehem W.

04/20/2017 10:09 PM

I was very thankful in their ability to be liaison between myself and the company as the company's customer support was unable, even the supervisor, to remedy my problem or give any suggestion of avenues to take regarding its resolution.

Bernadette M.

04/20/2017 05:40 PM

Attentive, responsible. I was never passed off to another person.

Lindsay H.

04/20/2017 12:06 PM

I received a full refund and I believe that was only because of BBB's service/help. Thank you for helping me.

Dean A O.

04/20/2017 10:01 AM

BBB was timely in submitting my complaint to the company, and a resolution was able to be made using BBB where I was unable to make a resolution handling it myself.

Owen B.

04/20/2017 08:53 AM

Very straight forward to the point contacted the business and got answers I needed.

Rachel N.

04/20/2017 07:36 AM

Prodege's attitude toward my issue was like trying to go through a brick wall. Their policy of not awarding points when a purchase is "PROVEN" by the customer is faulty and should be fixed before more customers experience the same problem. And the only way to move them (apparently) was to get the BBB involved. They refused credit when it was, in fact, the purchase was obvious! After the BBB became involved they finally corrected part of the problem. My guess is that they did not want an outstanding complaint on record.

Merle V.

04/20/2017 06:39 AM

IT's really nice to know you have an advocate in your corner. Dealing with on-line companies can be especially confusing.

Mary B.

04/20/2017 06:38 AM

Because of my complaint through BBB, the company finally decides to resolve the issue. I'm thankful to BBB.

Anna T.

04/20/2017 04:14 AM

I was not able to contact a company to get a refund. BBB was able to contact the company to give me my refund.

Nancy B.

04/20/2017 12:35 AM

When business neglect to solve a matter in the manner a respectable establishment should, the BBB steps in to facilitate and mitigate a rather unsavoury transaction or compliance. 5 Stars in my Book. They're Aces!

Steve G.

04/19/2017 04:12 PM

Had ongoing contact with iDrop and getting nowhere. I felt the BBB was my only recourse and problem was solved very quickly. Thank you.

Bobbi K M.

04/19/2017 02:59 PM

Professional and efficient

Karen O.

04/19/2017 11:50 AM

I am a major supporter of BBB and love the professionalism that they champion. Thank you!

Stephen M.

04/19/2017 11:41 AM

I appreciate the BBB doing such a fabulous job in helping resolve my complaint. It was fast and easy to file and the BBB responded extremely fast and the complaint was settled extremely fast. Thank you!

Gwendolyn W.

04/19/2017 10:27 AM

BBB provided the best next step in resolving an un-reimbursed payment to us from the Self-Storage business. Our wait period was close to 4 months. With BBB's help we received a check for the correct reimbursement amount within 8 days. I am certain BBB's action resulted in this resolution. When large corporations get away with treating customers in such abusive ways it is paramount that customers have some kind of legal recourse - short of a lawsuit - to get relief action, and/or build a solid case for a law suit. I only wish such corporations treating people badly could be punitively fined for their abusive behavior. Thank you for your work on our behalf.

Michale R. S.

04/19/2017 06:36 AM

My complaint was completely resolved thanks to the BBB. T he company I had th ed isue with was unwilling to refund my money until you helped me.

Maura L.

04/19/2017 06:21 AM

I have used the BBB several times in the past to resolve my differences with businesses. Quite frankly, I find the overall moral values of most companies today, nonexistent, and the BBB is one of few options for the consumer,,,most times they have been able to resolve my complaint to my satisfaction, yet I find it morally, and ethically wrong that I even have to go this far....there is no ethics in the business world really disturbs me....The BBB has been there to help.

Michael G L.

04/19/2017 06:16 AM

Very usual and prompt. I recommend anyone to use BBB if they have a dispute.

Theresa M.

04/19/2017 05:17 AM

It was very positive experience in getting the company to fix its long and lengthy process. With the BBB help, I might be still waiting for the company to react to my issue.

Saysana NMN D.

04/18/2017 11:18 PM

Wonderful,wonderful,wonderful. It's so good to know that there is help when you need it. Reggie Dozier

Reginald (nmi) D.

04/18/2017 04:04 PM

Has companies response very quickly

Rick F.

04/18/2017 12:54 PM

I tried calling the company on my own to resolve the matter but they would hang up on me or put me on hold for ever. But when BBB got involved, they suddenly had time for me.

Victoria K.

04/18/2017 12:14 PM

The BBB is very fair and prompt.I am so glad they ars here and available to help. Thank you.

Audrey C.

04/18/2017 11:33 AM

After trying to reach the company, named in the complaint, numerous times contacting BBB finally got thru to someone who responded to my issues. I probably would still be trying to reach a person if BBB had not gotten involved. I am pleased that they intervened and I am now in the process of getting the issue resolved.

virginia A K.

04/18/2017 10:55 AM

In short,I do alot of online shopping and too many companies tend to drag their feet when it comes to a refund or resolution...till I file a complaint through the BBB, then they act. Thank you!

Dusty B.

04/18/2017 09:40 AM

BBB helped resolve the issue by escalating to PayPal.

Naresh R.

04/18/2017 09:35 AM

I am certain that I would not have received resolution of my complaint if I had not filed with you. Green Dot and Walmart both ignored my problem until they heard from you. I sent Walmart a copy of the complaint, too.

Eva K.

04/18/2017 09:14 AM

Since initial contact with the company resulted in the position that they don't do partial returns, I believe that only through the intervention of BBB did I get the resolution that they should have provided from the beginning.

Hans D.

04/18/2017 07:43 AM

It was great. I was able to get the company to give me a call dealing with my problem which was great because i needed somebody to help me out. I was getting no where and because of this service we was able to get to point to get this done

Justin B.

04/18/2017 07:17 AM

BBB immediately contacted the vendor in both occasions regarding my complaint. I received responses within a few days with resolutions.

Latrice J.

04/18/2017 07:00 AM

The online process was very user friendly. Consumers are sometimes helpless when it comes to resolving disputes with vendors. I'm grateful the service was available to assist with resolving this matter.

Joan U.

04/18/2017 06:42 AM

I was very helpful.

Jorge S.

04/18/2017 06:29 AM

Fortunately consumer's have an avenue in resolving issues with businesses that are reluctant to work in resolving issues. The BBB is a great avenue and very useful tool for grabbing businesses attention.

Marc H.

04/17/2017 09:09 PM

When I filled out the complaint form, I honestly didn't think BBB would do anything with the information. While I continued to work to resolve the dispute, I was surprised when they contacted me to say they had received a complaint and wanted to resolve my issue. Simultaneously with filing with BBB, I also filed a small claims action and the party was served - so I don't know which action pushed them to settle, but I think the combination was critical.

Peggy H.

04/17/2017 07:38 PM

I liked the fact that it was very easy to file a complaint on line & that the BBB could act as a go between. I feel that it was really due to the BBB's involvement that the dispute got resolved at all. I don't think the company would have taken me seriously if it hadn't been for the BBB.

Susan L.

04/17/2017 02:08 PM

My case is not solve yet. I really do not have comment at this time.

Farhad K.

04/16/2017 09:46 PM

BBB was instrumental in resolving my dispute with a local vendor. Without BBB, most likely this case would have to be referred to the courts. I'm very happy with this experience.

Kathleen O.

04/16/2017 12:11 AM

I was very happy of the process and the results.

Xuqing Z.

04/15/2017 07:46 PM

In both cases one with Sears Roebuck and the other with an Online Company Ebay your assistance was critical to resolve both issues. I believe they wouldn't have been resolved otherwise. And it happenned with a very short time.

Angel R.

04/14/2017 09:39 AM

If BBB didn't get involved with First American Home Warranty Corp. I don't think,I would have received a reimbursement check from them.

Gay Lynn P.

04/14/2017 09:03 AM

The BBB was not instrumental in resolving this particular complaint. The company was informed that there would be a follow-up complaint to the BBB regarding immoral business practices/trades and that is when they voluntarily chose to reimburse funding for the defective product that was sold to me and my husband.

LaRhonda W.

04/14/2017 07:55 AM

I was unsuccessful in finding any route to resolve my issue. The BBB was the ONLY way I was going to get the business to keep their word and refund my money.

Michelle V.

04/13/2017 07:55 PM

The business was unresponsive, and kept asking for an account number that we did not have, since they had the title in their name incorrectly, and we never had an account with them. Without BBB's help, this never would have been resolved.

Andrew S.

04/13/2017 12:23 PM

The BBB has been so helpful, i have had a few frustrating experiences that i couldn't take care of. contacting the BBB is the only way to settle a dispute. i have told my family when they have a issue to go to the BBB and they will help. very happy with their service.

Tammy R.

04/13/2017 11:45 AM

I had contact the company twice on my own with no resolution, or even any help at all. Very shortly after filing my complaint with BBB, I received a call from a very friendly and helpful representative of the company I filed against. I think they would have fought me if I didn't use BBB. so Thank you.

Donna M.

04/13/2017 10:47 AM

Good companies are proud of their BBB reputation. Green NRG responded promptly back to me (the consumer)after a complaint was filed with BBB. The results were satisfactory.

Kip A.

04/13/2017 10:36 AM

I see BBB playing a very important role which at least gives consumers a medium to resolve an issue. The resolution may or may not be as what a consumer expected, but at least it was highlighted and the company looks into it.

Manisha S.

04/13/2017 09:52 AM

After I contacted the BBB I had a very fast response from the company. It was a great experience and my problem was solved in less than a week. I had been back and forth with the company for over a month.

Tiffany L.

04/13/2017 09:08 AM

happy i got a response from bbb


04/12/2017 09:55 PM

I received a response text almost immediately. I was very impressed. Thank you for your timely response.

Felitcia C.

04/12/2017 09:42 PM

My complaint would not have been resolved without the BBB.

Steven N.

04/12/2017 04:49 PM

The BBB got me exactly what I was asking from a company that was hiding behind the walls of their website. They had no contact information available that I could use to get a hold of anyone. So I contacted the BBB and they had the issue resolved in less than 3 days time.

Andrew L.

04/12/2017 11:57 AM

Adobe paid absolutely no attention to me, and refused to connect me with a manager who could give me satisfaction. It still took them more than 2 months to make things right. I think I never would have gotten satisfaction if I hadn't contacted you.

Cimbria B.

04/12/2017 09:28 AM

I'm very happy the BBB resolved my issue thank you very much for fallowing through

Abdourahmane N.

04/12/2017 09:11 AM

If it wasn't for the BBB I would have lost money seeing the company was not very helpful or understanding of my complaint. After the BBB got involved I did get the issue resolved. Thanks....BBB

Mitchell S.

04/12/2017 08:32 AM

I will only say Outstanding service.

Dwight F.

04/12/2017 08:30 AM

BBB was quick to action and helped me resolve the issue successfully.

Jonathan T.

04/12/2017 07:38 AM

Thank you guys for being part of this world

Montaser G.

04/12/2017 06:23 AM

I was very pleased with the response time. I really expected to have a long wait to hear from the BBB, but the response was quick and you were able to get a response from the company quicker than I was trying to deal with them, even though I have not received our money back nor a response from the new claim forms submitted to the company, I plan on trying to contact them by phone this week - I will say that I will never use their gift cards again - i believe that Green Dot Corp company did not try to resolve the issue of us buying unknown duplicated cards which us left us with $200.00 worth of worthless visa cards.

Charlotte E.

04/11/2017 07:17 PM

The BBB has been great!

Josh A.

04/11/2017 01:43 PM

The BBB has been a lifesaver for me. I had no other recourse when I could not get by refund back from Vinyl Concepts. I am a senior citizen with no one to depend on but myself and that is a very helpless feeling. I felt like I had a mentor in my corner when you assisted me. I also feel that your interventions hold companies like these accountable.

Carol W.

04/11/2017 08:36 AM

I contacted the BBB after receiving charges and items I did not order. The BBB responded quickly and adequately to my concerns. I received a complete refund for the items I was billed for, and I returned the in-ordered items.


04/11/2017 08:22 AM

Your survey described it perfectly - intervention by the BBB WAS critical to resolution of my issue. Several attempts to obtain resolution from Intuit's customer "service" staff were unsuccessful but when the BBB intervened - success! Thank you sooo much :)

Suzy F.

04/11/2017 07:28 AM

I had reached out multiple times and had not suceeded in getting the company to respond. Because of the respectable name of BBB it gave the company incentive to resolve the issue and refund my money that had been promised for months. Thank you SO much

Michelle V.

04/11/2017 07:00 AM

Most businesses react when the BBB are involved and so the BBB definitely helps facilitate the process and mediate the communication.

Tamika H.

04/07/2017 07:56 AM

Bad Companies will stop taking advantage of consumers the moment I always mention about the BBB.

Imelda I.

04/06/2017 03:20 PM

Contacting the BBB was instrumental in getting my issue resolved because you were able to get to the company individuals that were able acknowledge and resolve the issue.

John R.

04/06/2017 11:20 AM

With a corporation as large as Google, it was almost impossible to receive a response that was not automatically generated by a computer. Thanks to the BBB, I was able to get a human being at Google to rectify the problem immediately. Thanks again BBB!

Bryan M.

04/06/2017 09:16 AM

luckly i had used a major credit card and the bbb stoped them in their tracks

Gerard K.

04/06/2017 07:52 AM

This is a very good service.I got faster response after using it.Im thankful that this service is available and easy to use.

Angela C.

04/06/2017 06:29 AM

It took only 2 days for the company to respond and did the problem, after already trying to deal with the company for 3 months.

Virginia K.

04/06/2017 05:15 AM

Thank you for your time in this matter. I do not think I would have resolved this if you had not helped in the process. I had spent 3 days on the phone with this company trying to get my refund. Their customer service is located in phillipines . I was really getting nowhere with them. Thank you , as the response was quick and resolved . I would not hesitate to use your service in the futer if needed.

Donna C.

04/06/2017 04:53 AM

BBB had always been a great help whenever I contacted them for unresolved issues. Response was very quick from the companies that were unhelpful in the beginning.

Vasant D.

04/06/2017 02:22 AM

After months of being unable to resolve an issue with defective equipment, the BBB process got it resolved quickly and professionally in a couple of weeks.

Brandon K.

04/05/2017 04:27 PM

I would not have resolved this issue without the help of the BBB. i tried more than twice to resolved it myself but was unsuccessful.

michelle Andrea M.

04/05/2017 03:29 PM

I've been very fortune to have BBB as an extra voice for my business complaint. Your online service has been a great support!

Anita S.

04/05/2017 11:58 AM

When my complaint came through BBB, I received completely different answers than when contacting the company directly. The answers told me that the company did not want BBB to have a bad report on them.

Lynda B.

04/05/2017 11:52 AM

Until I filed a complaint with BBB, I had been unable to get a contractor to fix safety issues / code violations with a water heater installation. Following my BBB complaint and BBB involvement, the contractor response was rapid and the work completed properly.

Andrew H.

04/05/2017 11:35 AM

I believe is a Board that companies respect, and they want to get a good evaluation.

Ramon O.

04/05/2017 10:04 AM

This problem was resolved soon after I filed my complaint with BBB. The communication with this company opened up again I'm completely convinced that once they received the letter from BBB it encouraged their efforts to resolve the situation and refunded me with my requested amount which was very fair. I've shared my story with many of my friend that BBB isn't a legal source but is VERY helpful in encouraging businesses to resolve any complaints that would negative reflect on their business. The letter I received was very timely. I was not expecting to hear back so quickly. The website is very user friendly. AGAIN Thank you BBB!

Sadia P.

04/05/2017 09:50 AM

Thank you for the invaluable "muscle" of the BBB!!!

Tamesha L.

04/05/2017 09:41 AM

Easy & thorough process for resolution

Nickola O.

04/05/2017 07:44 AM

BBB is very useful to cope with claims companies delay to provide a fair solution to customers. Thank you.

Grover C.

04/05/2017 07:05 AM

The BBB online process worked quickly, was well executed, and did an excellent job of follow-up until the complaint was resolved. They contacted the business with my complaint almost immediately. Within days, I was contacted by the business and my complaint resolved immediately. The entire process took less than 30 days, and as a result, I am a very happy consumer!!!

Michelle F.

04/05/2017 06:52 AM

If not for the BBB, the 2 companies I sought help with would have continued to dodge my requests for resolution. I know this b/c in both situations I'd made 7 or 8 appeals to each company to address its error. As soon as I involved BBB, the harrassing phone calls stopped and errors were acknowledged and fixed by Sprint and Toyota Financial. Five Stars, BBB!

Michele T.

04/05/2017 06:17 AM

follow up with LCR was very good

Anna S.

04/04/2017 10:41 PM

So many companies today have awful standard customer service that anything outside of routine issues require special handling...and the only way to get resolution on those issues with with the BBB's assistance. Thank you!

Kapil S.

04/04/2017 10:28 PM

My issue was resolved within a couple weeks after contacting the BBB. Prior to that it had gone on for over 6 months. I believe contacting the BBB is what made the company finally get my issue resolved with urgency.

Rosanne P.

04/04/2017 10:27 PM

I believe letting the business know a complaint would be filed facilitated a prompt response after much delay. the complaint process successfully provided leverage

Dan M.

04/04/2017 07:12 PM

I have no doubt it wouldn't have been resolved to my satisfaction, if the BBB hadn't taken my complaint. I appreciate your help.

Kathleen N.

04/04/2017 06:42 PM

I dealt with a company for months trying to resolve an issue that was on their end. It was incredibly frustrating because there was nothing more I could do to remedy the situation. I felt helpless. I reached out to BBB and within a matter of days, the problem was finally resolved. I am incredibly grateful!

Angela T.

04/04/2017 05:55 PM

They were the middle man which made it easy to solve the issue

Brenda H.

04/04/2017 04:19 PM

Very efficient. Cuts through bureaucracy.

Frances H.

04/04/2017 04:13 PM

the only way it resolved was thru BBB.

Greg D.

04/04/2017 03:47 PM

Until I filled the complaint HP was basically dismissing me. They finally realized I was not going away and decided to treat me with the respect a customer deserves​.

Sharon A.

04/04/2017 01:17 PM

The BBB is very helpful. Many bullying businesses seem to fear the BBB. Once the BBB intervenes, these businesses quickly acquiesce toward improved customer fairness.

Tammy D.

04/04/2017 12:34 PM

I was upset and confused about finding a resolution because, the company wouldn't even speak to me. With in days of my complaint through BBB the issue was in the process of being resolved. They followed up and made sure I was satisfied with the result and I couldn't be more pleased with their help. They achieved results when I could not. Thank you so much!

Stacey M.

04/04/2017 10:12 AM

In a few short words. As soon as my complaint was processed with 1 week, my request was resolved!

Robert G.

04/04/2017 09:50 AM

The BBB is a great resource for resolving issues between a consumer and most businesses.

Brian W.

04/04/2017 09:18 AM

The BBB was actually able to get the business's attention, it works every time after a business ignores my complaint. I would and did recommend the BBB to friends and family.

Maykel G.

04/04/2017 08:17 AM

The BBB is a good (no cost) platform to resolve commerce complaints between a business and a private party. The process works provided involved parties stick to the facts and have a desire to resolve the issue at hand. In this case the business looked at the facts and provided a refund. Your on-line format allows this exchange to information to occur. Thank you.

Patrick C.

04/04/2017 06:53 AM

I am greatly to your services. It was very helpful

Jessica S.

04/03/2017 08:32 PM

Like the 'Wheels of Justice" it seems to be slow, but thorough, and very effective. I appreciate their good work,and the results were to my satisfaction. Thank you BBB. Respectfully, Melvin H. M

Melvin H. M.

04/03/2017 01:52 PM

My issue was considered, processed and handled in a professional manner. This served well to finalize by resolution.

Andrew L L.

03/31/2017 10:57 PM

It was an easy to use form & assisted in resolution. Thank you.

James H.

03/31/2017 05:41 PM

Simply amazing! Thank you!

Bogdan S.

03/31/2017 03:08 PM

I feel I was victimized by a terrible company, who not only seemed to " take-over" the site I was shopping on, late one night, but then 3 unauthorized charges showed up on my bank statement. So the point is, this was very scary since to " resolve" my issue that company ( Vlamorous) wanted to charge me FULL PRICE for the trial I thought was FREE, and make me go through a refund process. You alleviated that! T. Y.

Elizabeth M.

03/31/2017 07:41 AM

Without the help of BBB I would have never gotten my full refund back. For me to get BBB involved was a wise move to resolve my situation with Houzz.

Phillip S.

03/30/2017 05:35 PM

I have a faulty product, and without the BBB it would never have been replaced. The company already told me they would not replace it but when the BBB got involved they replaced it right away. It feels very good to have an agency with some clout to help the small consumer

Jacobe C.

03/30/2017 04:05 PM

I've used the services of the BBB a few times and they have played a critical, successful role in resolving my issues. Since I am making more purchases on the internet the BBB vendor information gives me guidance when considering purchases from unknown vendors.

Kim C.

03/30/2017 09:00 AM

I am very happy with the outcome of my complaint. It was resolved quickly and professionally.

Janice C.

03/30/2017 07:41 AM

I was not able to get any resolution from the company and BBB was able to get it resolved.

Aaron P.

03/30/2017 06:35 AM

BBB handled my case in a very timely manner and was very helpful and communicated with me very well.

Dallas W.

03/30/2017 06:29 AM

I am very grateful for BBB's help with this situation. I believe the company in question would have continued to ignore me if it wasn't for BBB defending me. Thank you!

Laura B.

03/29/2017 08:16 PM

Your Bureau is one of the best I have worked with! Most of the others do not follow up with a customer on whether or not they have been contacted by the company and if so, if the company has resolved the complaint. That you for your excellent service!

Mary J.

03/29/2017 12:58 PM

My complaint has not been resolved yet due to waiting on the company to investigate further.

Deborah W.

03/29/2017 11:55 AM

Very helpful in regards to solve problems with companies.

Jose Roberto L.

03/29/2017 11:10 AM

The day that I posted the complaint I was contacted by the company in question

Robert S.

03/29/2017 10:59 AM

The BBB forwarded the complaint information to the source. I wasn't getting anywhere and then I got a call from the management of the company. They solved the issue at hand.

David C.

03/29/2017 09:42 AM

My issue would not have been fully resolved without BBB

Peter V.

03/29/2017 08:49 AM

They allowed me to voice my concerns even when the company is not affiliated. They still get results and response from companies. I tried to contact the company more than 5 times regarding the issue with no resolution. BBB did it once as a go between and got results within a week.


03/29/2017 08:33 AM

I was not getting any customer service until the BBB was involved.

Linda B.

03/29/2017 07:52 AM

I was trying to get a refund from Vayama Travel Co that had been granted by Delta, but after a month I needed some help. BBB got me the refund in less than a week

Robert W.

03/29/2017 07:11 AM

I think that Hulu only responded to my situation because the BBB intervened.

Thomas B.

03/29/2017 07:04 AM

Immediate response. Very happy with the outcome both with BBB and with Time Warner.

Daniel B.

03/29/2017 06:56 AM

They got the information that I had been trying for 2 months to get within a few days!

Dixie G.

03/29/2017 06:39 AM

I really what to thank you!!! because I know it wound not if Beeb resolved with out tiur assistance.thank you again

Delbert S.

03/29/2017 06:00 AM

I appreciate the wonderful efforts of the BBB as I believe I would have had the issue resolved without their assistance. Thank you

Lora L P.

03/28/2017 09:12 PM

I was pleased that as a consumer I had the option of contacting the BBB concerning an issue with service and obtaining my property or a refund from a company. I found the BBB online form process easy to use. I also appreciated hearing back from the BBB when the company did not respond to them. This information was helpful and it let me know that the BBB was really keeping track of the issue. While the company did not respond to me or the BBB by phone, email or mail.....They did send me back my property which was under warranty. I am convinced that if the BBB did not contact them that they would have continued to ignore me request to either fix my item and send it back or refund me for the loss of property.

Pia B.

03/28/2017 08:20 PM

Although he will not admit it, I am sure that your simple actions were enough to get him to do the right thing. I am still puzzled why he could not complete the work in reasonable time. But, he at least offered to return all my fees. Thanks for your help.

Rand R.

03/28/2017 06:15 PM

This is the first complaint I have ever filed against a company and I believe the BBB was instrumental in resolving my case. The reason being is the company must respond once the BBB has a complaint filed. I feel if I had not gone to the BBB for assistance the company would have just ignored me.

Clifford Lewis Q.

03/28/2017 06:05 PM

I never spoke with a BBB staff, only communicated through online form. While I gave a complete story to BBB, I also still communicated with the company and mentioned I would contact BBB if this was not resolved satisfactorily. Refund was immediately returned, no product was sent. This was settled to me, I believe, simply with BBB mentioned. I do think their marketing and forms need revisiting and clarification. Customer is unable to pass the second option and forced to buy a second produc, even if not wanted. Thank you for helping me.

Janice K W.

03/28/2017 05:09 PM

BBB resovled my complaint quickly! I read that some other people had the same complaint about these companies so I knew I wouldn't get anywhere with the complaint departments. Thank you for seeing that these companies are scammers!

Carolyn W.

03/28/2017 04:40 PM

B>B>B> took immediate action and the e-Bay seller quickyl returned the money to my account.


03/28/2017 02:28 PM

It got their attention and they became very co-operative. I feel that without the BBB I would most likely still be going back and forth with them.

Thomas N.

03/28/2017 01:36 PM

saved me over 600.00 and I'm super pleased!

Marvin D.

03/28/2017 12:08 PM

I expected using the BBB complaint process to be a difficult and not necessarily help. But it was incredibly easy, did not make me feel guilty about filing a complaint, and actually got the company to talk with me so that we could find a resolution! I am so pleased with BBB!

Julie B.

03/28/2017 11:15 AM

Very efficient and replied to you in a timely manner, I wouldn't hesitate if i had to use BBB again.

Quashea M.

03/28/2017 10:25 AM

The BBB is very cooperative of how you want to resolve your problem and they are informing you if the company respond to them and letting you know everything as a complaint customer.I am really happy that they help me out. My husband who first introduced me about this site. I am a Filipina so I don't know everything here yet..

Stephen C.

03/28/2017 10:15 AM

Important resource for resolving customer service complaints. No other alternative that I know of. My business is also a BBB accredited company in NH and it is a great resource for building online brand and reputation.

Ben R.

03/28/2017 09:20 AM

From both experiences I've had with BBB, the staff at BBB haven't even needed to get involved. When the company sees that I've contacted BBB, they then want to get the case resolved quickly. It's sad that it has to come to that before anyone gets the service they deserve from these companies. Either way though, throughout this complaint process, BBB has sent emails and notifications which have been very helpful. So thanks so much for the service you guys provide! Keep up the good work!!!!

Kurt S.

03/28/2017 09:07 AM

The online form makes the process simple. BBB has resolved an issue that I truly believe would have otherwise been unresolved. Thanks to the BBB, I was able to recover $450 I would have otherwise lost.

Nicholas L.

03/28/2017 08:40 AM

PayPal actually read my complaints about the company I was disputing payment on, and reversed their decision and refunded my money and gave me and extra $50 for my frustration. I had been trying to deal with PayPal myself for weeks and got nowhere with them until I made the report to the BBB.

Hana O.

03/28/2017 07:24 AM

The BBB has been very helpful in resolving business issues as they are making businesses stand up and do the job right and correct their mistakes.

Lisa Ann T.

03/28/2017 06:18 AM

A very helpful agency in resolving an issue with businesses that are otherwise difficult to communicate with. Especially when a "policy"issue is concerned and the people on their telephone have no authority.

William P.

03/27/2017 09:58 PM

n my opinion my concerns and complaints were not taken seriously by the company until BBB got involved. I imagine they expected I would fade away after a few platitudes, but after I went to BBB I was immediately contacted by them and a real effort was made to correct the problem.

Pat M.

03/27/2017 09:37 AM

I don't believe we would have received a resolution from the business owner had it not been for the BBB stepping in to help.

Luci L. B.

03/26/2017 11:16 AM

You sent the message to them regarding my complaint and the amount that I was requesting was refunded back into my account.

Dennis L.

03/26/2017 06:30 AM

Extremely professional service! I used it for the first time almost having no hope in solving my issue and was suprised how quickly and profesionally they dealt with it! Many thanks!

Livija K.

03/24/2017 12:27 PM

The company was totally unresponsive to my issue until the BBB got involved. After that, my problem was completely resolved within a month.

Marion E.

03/24/2017 09:53 AM

I am glad BBB exists. This institution really helps consumers when businesses lack of the customer service they should be providing to their clients. Thank you!

Juan R.

03/23/2017 05:25 PM

I don't think any company wants to have a complaint​ lodged against them with the BBB. Not good for business. I told them I complained so that might've prompted them to give me my money back sooner. I saw that they had a "F" rating with you, but after the fact. But thanks for being there. What you do is appreciated.

Joseph S.

03/23/2017 11:18 AM

Quick response!

Tina P.

03/23/2017 08:49 AM

Without the BBB I am sure I would not have had my situation resolved. I appreciate your service.

Pamela W.

03/23/2017 07:12 AM

BBB did great. Thanks.

David G.

03/23/2017 06:23 AM

I had waited for over seven days with no access to business critical systems including employee information and payroll services. I was told the issue would be resolved in 30 days. After contacting BBB, the issue was resolved within two hours of the company receiving the complaint.

Dean M.

03/23/2017 02:33 AM

The best way to get myself protected after all the useless help from the bank or PayPal.

Ngoc V.

03/22/2017 05:33 PM

After continued attempts to reach a fair conclusion to my problem with TIVO customer care management,they reached out to me after my filing with BBB and offered me A fair compromise within weeks of the filing. You do make a difference! Thanks agin.

Micheal Alan S.

03/22/2017 05:30 PM

I shop online frequently and have run into some rip off companies. BBB was able to get me my refunds quickly and resolve other issues as well. Thanks

Jasmine L.

03/22/2017 04:11 PM

Complaining to a company's supervisor doesn't help much not get any response but whenever I contact BBB I always get a response from company's supervisor and resolves problems. Thanks.

Michael L.

03/22/2017 03:10 PM

I believe the only reason I received a response from Mommylicious Maternity (which is the company I complained to the BBB about) was because the BBB contacted their company in regards to my complaint. My issue would probably not be resolved had I not contact the BBB.

Jihan R.

03/22/2017 02:33 PM

No matter how many times I tried to communicate with the company directly, I was not getting any resolution. BBB thankfully helped to close this issue.


03/22/2017 12:18 PM

I became involved with a company with deceptive business practices that caused me to be put on a monthly debit of my card for their product. I am not unfamiliar with online purchasing, using a computer, etc., and was surprised to see my bank account drained and insufficient fund notices from my bank in my post box. This company was almost impossible to contact. I only found a contact number by looking at other online complaints, and using the address on the product, located the company. They made themselves unavailable. I did find many complaints online. I should have looked before I clicked. The BBB was able to find them and hold up a mirror to their business with me, which is repeated with all their clients. I would think that many of them did not contact the BBB, which was the only way that this business would respond to my concerns. Because of your action, the money has been refunded, and the bank fees, also. Thank you.

Sheila S.

03/22/2017 10:24 AM

I believe that I would not have gotten a refund from the Green Dot Corporation. I believe the involvement of the BBB got a response from the Green Dot Corporation.

Gloria S.

03/22/2017 10:00 AM

The BBB was vey helpful in getting my complaint resolved!

Aaron K.

03/22/2017 09:00 AM

BBB resolved my problem and left me feeling very satisfied. I would highly recommend BBB to anyone who asks.


03/22/2017 08:34 AM

Most companies take bbb complaints very serious and in return the complaint in most cases in experience do get resolved.

Rick M.

03/22/2017 07:04 AM

They got me a refund for a directive part, that I ordered from ebay

Patrick S.

03/22/2017 06:34 AM

I was very well satisfied.


03/22/2017 06:20 AM

Using BBB has helped me with companies that give consumers a hard time with customer service and money disputes.

Tulianna S.

03/21/2017 06:31 PM

Response from the company was quicker and more comprehensive than I expected. They credited more than I asked for.

Jim B.

03/21/2017 03:23 PM

I was able to get my issue resolved which I am very thankful for the BBB. I submitted the request and shortly after I received notification that the company I filed the claim against had been contacted. I was also given a time frame for which the company had in order to respond. BBB was responsive in handling my complaint and kept me informed. I appreciate the help and the great customer service.

ReLonda S.

03/21/2017 12:35 PM

They took the initiative and made sure the situation was taken care of and resolved.

Joseph W.

03/21/2017 11:57 AM

The BBB resolved my matter quickly and efficiently. Much appreciated!

Kimberly U.

03/21/2017 11:31 AM

The day I filled the complaint on 3/13, the BBB representative contacted the owner of the jewelry business. The owner then contacted me the same day to resolve the matter.

Joanne M G.

03/21/2017 11:22 AM

BBB has always been able to get past the low level people causing the problem in the company, who the complaint is against, and open communication with an executive or supervisor at the company who has then fixed the problem.

Alec D.

03/21/2017 10:36 AM

Thank you very much for your great service to help people with their issues.

Mahmood T M.

03/21/2017 09:36 AM

Having the BBB acting as a go-between when trying to get an issue resolved has always been extremely helpful.

Roger T.

03/21/2017 07:31 AM

They were very quick to act on my complaint and to respond to me letting me know the situation.

Michael R.

03/21/2017 07:11 AM

you were the only one that got yahoo's attention to a problem that had been going on for 9 months

Ronald F.

03/21/2017 07:00 AM

The company I dealt with told me I could NOT return the product if it was opened. I tried two separate times to try and return the product or get a refund ... just plain no. I wrote to the BBB and within 2 weeks they refunded all of my money even my shipping for the trials. THANK YOU!!

Deborah H.

03/21/2017 06:56 AM

Highly efficient and professional.

Linda B.

03/21/2017 06:26 AM

love BBB in resolving my issues.

Sean Z.

03/20/2017 06:26 PM

The complaint system allowed me to get a refund from a company who refused to refund money with their predatory business practices. Without the complaint I would never have received a deserved refund.

Joseph P.

03/19/2017 02:18 PM

The service acted as a tremendous mediator on my behalf.

Glenda F T.

03/18/2017 09:57 AM

Well LET'S just say,after I CALLED you'll at the (bbb ) for HELP, ONE month after that, l did FINALLY ECEIVED MY OVER PAYMENT REFUND CHECK IN THE MAIL on MARCH 6,2017,AFTER FIGHTING WITH HOOMAN CAR DEALERSHIP,since AUGUST 2016 ,just to get my MONEY back THAT THEY RIGHTFULLY BY LAW, had to RETURN to me. "AMEN AND PRAISE THE LORD,"😂 AND MAY GOD IN HEAVEN ,continue to BLESS YOU'LL for helping, little people like ME. THANKS A MILLION.😆

Sharon E.

03/17/2017 09:26 PM

I'm not so sure that my complaint over being charged a monthly fee for two years for something I did not sign up for would have gotten the attention it got from Spokeo. But I believe that Spokeo is making an honest effort to regain their reputation as a trusted business and one of the ways of doing that is to have BBB's approval. The company has already reimbursed me for 2016 and is sending a refund check for the previous year.

Jordana E.

03/17/2017 07:49 PM

I was able to let the company know about my complaint, and through them get a resolution that fit my needs.

Jorge R.

03/17/2017 03:47 PM

The BBB played an important roll in my conflict resolution. They contacted the right personnel on my behalf to bring closure to my dispute. I highly recommend using the BBB in any business dispute.

David K.

03/17/2017 12:43 PM

The business took my money and gave me the wrong product. They would not send me the correct product until the BBB became involved, and then they finally got the order perfect right away. Thank you SO much!!!

Cynthia F.

03/17/2017 12:20 PM

Each time I have used the BBB to resolbe

Jaleesa T.

03/17/2017 09:34 AM

Great Follow Up with excellent results!

Ken A.

03/16/2017 06:38 PM

I had spent months trying to get a refund; once I contacted the BBB and filed a complaint, the refund was in my account in a matter of 2 or 3 days.

Brad D.

03/16/2017 04:32 PM

they were very understanding and they stayed intouch with me

Connie M.

03/16/2017 03:27 PM

The company I complained about contacted me immediately.

Laura M.

03/16/2017 01:17 PM

Thank you for helping me communicate with the company. I wasn't getting any feedback from the company about the flowers. When I saw they were BBB that's the reason I decided to purchase because I knew you would have my back. Thank you for your hard work.


03/16/2017 12:54 PM

When I first filed my complaint, I was told I needed to go to the BBB in CA instead of ME. I did that and what I liked was that BBB gave the company I had the complaint against a dead- line to reply. I believe it was only approx. 2 weeks until I received the refund from them that I felt they owed me. I can only say words of utmost appreciation for what BBB did on my behalf. Thank you so much.

Thelma Elaine K.

03/16/2017 11:59 AM

They got the company to respond and take action rather than ignoring me, so that was nice and appreciative.

Jen E.

03/16/2017 08:36 AM

This is the first time I have utilized the BBB to resolve a business dispute. I found the process to be amazingly fast and professional in responding to my complaint. The business in question contacted me within 24 hours and my concerns were addressed to my satisfaction almost immediately. The BBB is one of the few organizations left in America that works for the consumer. Highly satisfied.

Terry P.

03/16/2017 06:57 AM

In this case nothing was resolved with the use of BBB because the company never responded to the complaint.

Jose R.

03/15/2017 08:48 PM

the BBB carries plenty of clout. without their timely and effective intervention on my behalf, this duplicitous and rude merchant would have left me standing in the cold without any scruples whatsoever. the BBB rocks!

Maria C.

03/15/2017 04:16 PM

BBB was quick to communicate with the company I had the issue with and I got my issue resolved within 3 weeks of my contact with BBB.

Adebola O A.

03/15/2017 02:28 PM

I got a quick response from the company once they received the bbb complaint. There was no other way to contact them directly. Thanks

Diane V.

03/15/2017 02:02 PM

This was my first experience with the BBB, and it exceeded my expectations. My matter was not the most egregious, but still handled in less than 2 weeks. It is amazing that your organization can hold large organizations so accountable for the little people such as myself. I am very grateful for your dedication and service, and in opinion is probably one of the best public services available to the average citizen. I will not hesitate to use the BBB in the future if ever needed.

James A.

03/15/2017 12:11 PM

I an not sure of the bbb was hands on instrumental but the mention of the complaint to your company, brought on a resolution, I believe was quicker due to the complaint to your organization

Cecelia W.

03/15/2017 11:38 AM

Its good to use this platform for very of the good reasons. The ratings, reviews and contacts to businesses.

Qasim R.

03/15/2017 10:13 AM

it got results! this company appears to only care about 100% satisfaction only if i filed a complaint with bbb

Amy S.

03/15/2017 10:09 AM

The company I was doing business with was either taking weeks to respond to one question or not responding at all and adamantly denying to understand the complaint. I tried for few months with them and they just closed my claim without any explanation. As soon as I put this complaint on BBB, they agreed to my request within few days. BBB was definitely very helpful and I am glad I decided to use the services of BBB

Aslam M.

03/15/2017 10:05 AM

the service was a good medium for me as the Consumer to express my issues with the said Company

Linda B.

03/15/2017 09:57 AM

It was very easy process, very self explanatory and it was taking very serious by the business.

Miguel G.

03/15/2017 09:41 AM

Your online service was very easy to use and resulted in a very quick resolution to my complaint.

Victor B.

03/15/2017 07:39 AM

Fast responses with satisfying resolution.

Luis M.

03/15/2017 06:40 AM

The business was completely uncooperative until I involved the BBB. As soon as I mentioned to them that I had filed a complaint and provided a BBB case number, they completely changed their attitude and took care of the problem for me, before the complaint was even forwarded to them by the BBB. This just goes to show how influential the BBB can be when a business has lost site of the importance of their own customers.

Jeff M.

03/15/2017 06:37 AM

If it wasn't for BBB I think I would have never received my money back. thanks a million

Emilio A C.

03/15/2017 06:16 AM

Was beyond what we excepted. The company we were having issues with stopped talking to us. A lawyer wouldn't take our case because there wasn't enough money innit for them so turning to the BBB was basically our last resort. Three days after filing complaint we got our money back from the company!

Kevin P.

03/15/2017 06:12 AM

Quick to contact the vendor and have immediate return !

Cynthia F.

03/15/2017 06:07 AM

Notified you and had a resolution immediately

Pamela B.

03/14/2017 10:06 PM

I would not receive reimbursement without the assistance of BBB

Kristine P.

03/14/2017 09:00 PM

Tried to resolve with six flags and discover card. They refused to refund. Bbb was my last hope and it got results within a change in attitude from six flags.

Mark I.

03/14/2017 07:09 PM

I feel like the BBB was persistent and did not give up even though the company kept giving me the same incorrect information. It paid off! was wrong to take money from me and wrong to advise customers to call vendors no one can reach.

Faith S.

03/14/2017 01:27 PM

The entire staff at BBB were very helpful, knowledgeable and efficient in handling my complaint. I feel that my complaint would never have been resolved without them.

Josephina C.

03/14/2017 12:22 PM

I had been working directly with Beryll to try to resolve the issue with them to no avail. I initiated a dispute resolution with my VISA provider and also filed the Complaint with the BBB. I informed Beryll that I had pursued both processes on the same day. Beryll soon contacted me and assured me that they would issue a credit and refund to my VISA. Beryll specifically asked me to withdraw my Complaint with the BBB, so that told me they took the Complaint seriously. That says a lot about the BBB. Thank you again for being there and being available and for obviously having a great reputation in your community.

Cathy E.

03/14/2017 11:46 AM

The process was straight forward and the complaint was sent to the company promptly.

Margaret C.

03/14/2017 11:32 AM

You guys always do a excellent job resolving issues

Mohammed A S.

03/14/2017 10:19 AM

There was no response from the local company. I received the note from BBB stating that they too had been unsuccessful in eliciting a response and that it would be duly noted. When I forwarded this last correspondence from the BBB to the corporate office, there was action within 24 hours from the corporate office along with a promise from them that they would investigate further and have the regional headquarters respond to me the next day. Ultimately the issue was resolved thanks to the pressure I was able to apply from the BBB to the corporate office.

Jerry G.

03/14/2017 09:41 AM

You got a response when I was unable to.

John B.

03/14/2017 09:08 AM

It wasn't resolved. They wouldn't give me the money back. They said it wasn't their fault. I know it was and they took $191.95 from me. I closed the account and went with another bank. Very pissed off at them will never again have Walmart Money Card again.

Barbara R.

03/14/2017 08:36 AM

I was flat out ignored by the company. If you didn't intervene nothing would have been done and my order would still be missing items and I would still have been charged for the missing items while my email and phone contacts went unanswered.

Gina K.

03/14/2017 08:19 AM

Put me in touch with the correct and most professional associates


03/14/2017 07:48 AM

It was helpful and I appreciated the assistance in getting answers from the company.

Courtney H.

03/14/2017 07:07 AM

This is the 2nd time I've used your services and both times the results were extremely accurate. I so appreciate your service, you took the frustration out of both difficulties for me.

Laura R.

03/14/2017 07:07 AM

Very responsive, helpfull, & more importantly - - -got things done!

Simon Eduardo H L.

03/14/2017 06:57 AM

The BBB contacted Hulu promptly regarding my complaint and this I believe resulted in a quick satisfactory result from Hulu.

Dale B.

03/14/2017 06:53 AM

On this and several other occasions, had it not been for the BBB, I would have ben out over $500.00! The police were useless, the distance to the bad business too far to traverse with the bad people knowing that.

Fred Z.

03/13/2017 06:37 PM

My experience was frustrating with the company I had to contact BBB about. I noticed a different attitude from the company after contacting BBB, and I believe that it was because BBB was now involved with my dispute with the company.

Carol W.

03/10/2017 11:55 PM

The BBB continued facilitating the resolution of this complaint until I was satisfied with the response from and action taken by the company.

Donna M.

03/10/2017 03:48 PM

very fast and effective

Tracy Z.

03/10/2017 12:21 PM

I'm certain that the businesses would not have resolved the issue favorably if it were not for the BBB's assistance. Many thanks.

Robert J.

03/09/2017 03:21 PM

Had it not been for your service I do not know what I would have done. The night I filed the complaint I was beyond upset that I was unable to reach them by phone as well as their website. I couldn't even keep the website to stay on the screen! They did not list their physical address anywhere so I could write to them. I believe that infuriated me more than what I believed they did wrong!

Donna K.

03/09/2017 02:39 PM

I appreciate your assistance and we as consumers depend on the BBB. Thank you for your assistance!!!


03/09/2017 12:29 PM

I wasn't sure what to expect. After I communicated my complaint to the BBB I was pleasantly surprised at how quickly Fry's responded to me regarding my complaint my issue was resolved within 5 business days and for that I am very thankful. THANK YOU.

Tanya G.

03/09/2017 12:25 PM

Without the B.B.B. I don't believe my issue with the company would have been resolved at all.

Jason K.

03/09/2017 09:46 AM

I couldn't get answers from the company for what felt like ever. As soon as I asked BBB for help, my issue was resolved within 24 hours. I am very, very grateful.

Jeanine W.

03/09/2017 07:28 AM

I got my money back.

Lauren W.

03/08/2017 11:01 PM

BBB responded to my complaint in a timely fashion. Their communication was clear and to the point. They handled my complaint professionally and expeditiously. My issue was resolved and I was able to close my complaint in a reasonable amount of time. Thank you BBB for your helpful assistance.

Oneida J.

03/08/2017 07:32 PM

Without the BBB reaching out to PayPal regarding the case I submitted, there was a very good chance I would have never received a response from PayPal. The matter has now been settled and I am satisfied with the end result.

Jeffrey L.

03/08/2017 07:31 PM

Professional agency with excellent responsiveness.

Timothy O.

03/08/2017 07:29 PM

BBB was pertinent in resolving my issue! Thankyou very much!

John L.

03/08/2017 02:35 PM

You helped resolve both of my complaints in the past year.

Ben C.

03/08/2017 02:18 PM

The company involved in my complaint was in CA and I am in PA. I placed a Christmas gift order on the Walmart Website not realizing the purchase was being made through a 2nd company. The gift arrived before Christmas and wasn't opened until Christmas. Very disappointed the drone arrived was useless because it did not contain all the parts including the batteries and camera. It was useless so I first called Walmart and they were not able to help me but they did contact the seller. There was no response from the seller even after returning the drone. After contacting the BBB I finally received a response and I quickly received my refund. The company actually had the BBB symbol on their website but I know I would never heard from them if I would not have contacted BBB.

Carol R.

03/08/2017 02:03 PM

They were very quick & professional & courteous to me and handled it promply

Russell T.

03/08/2017 12:06 PM

Can only speak for myself but each time I've used the BBB it's been as a last resort because I was getting nowhere with the actual companies I was dealing with. As soon as I involve the BBB it gets resolved.

Steve M H.

03/08/2017 10:06 AM

The company did not give me the time of day until the BBB got involved.

Gary M.

03/08/2017 09:50 AM

response was far faster than I expected. OK candidly, I was expecting my complaint to go into a black hole never to be heard from again...

Jorg H.

03/08/2017 09:17 AM

This was the first time I filed a complaint and I was pleasantly surprised how easy it was and how quickly a follow up was received.

John G.

03/08/2017 08:51 AM

BBB has given their best to help me; however they also need to be fair. However, I settled with the company's offer even though is less than $5.026.18 for $3000 only. I also have to blame myself of being an instrument of the company's deception and to sell their products to customers especially for seniors to buy the products not fully underderstanding and explaining fully well their company's terms and conditions, Also I was given the receipt I sign as they would include it in the shipment or delivery of the products which took them two weeks. Overall, I am grateful to BBB concern to resolve my problems. Without their intervention, I really cannot do this at my own.

ester C B.

03/08/2017 08:48 AM

BBB resolved my issue quickly. I tried several times to contact an agent at yahoo but was ignored and could not reach a representative. An agent contacted me within a week after I contacted BBB & she sent a link so I could reset my password. It's a shame yahoo ignores their customers. Thanks BBB!

Dennis R.

03/08/2017 08:08 AM

great service fast response

Robert P.

03/08/2017 06:47 AM

BBB has been extremely helpfully in resolving complaints I have both the times I have used it.

Prachi P.

03/08/2017 06:32 AM

once they contacted the business, I heard from them in 24 hours

Laura B.

03/08/2017 06:15 AM

I really felt as if you stood behind your endorsements and ratings and made me understand how important your services are, especially navigating this on line shopping, where we have no idea WHO WE ARE DEALING WITH. Your logo made me more more confident and your follow up solidifies that confidence.

Anna B.

03/08/2017 06:14 AM

Did good ,thank you BBB

Albina B.

03/08/2017 06:11 AM

It was good finally got a response from Roku.

Tom L.

03/08/2017 06:04 AM

I always get some type of results from the BBB. We needs services like this to help voice concerns of the consumer and American people.

Maurice R.

03/08/2017 12:20 AM

Fast, courteous and kept me well informed about my complaint.

Rubin B.

03/07/2017 07:12 PM

I appreciate your assistance. This matter would not have been resolved without your intervention.

Debra P.

03/07/2017 06:47 PM

I was surprised how fast BBB acted to resolve my complaint and how fast I got it resolved. Thanks

Teresita C.

03/07/2017 11:18 AM

The BBB provided oversight and made the company respond and act in a timely manner.

Joanne P.

03/07/2017 10:37 AM

Netgear never responded to me, as a consumer. It took making a formal complaint against the company with BBB for any action to happen. Once the BBB got involved, it was instant communication and a true willingness to help.

Terri C.

03/07/2017 10:35 AM

My complaint was addressed right away, and I was very pleased and surprised at how quickly it was taken care of and resolved.

Noella C.

03/07/2017 09:11 AM

I submitted my complaint to the Better Business, and within a week, they responded. I also received a call from the business about the complaint, and within minutes, I was asked if I could give them the opportunity to resolve the problem. The company was very professional and prompt in getting me a full refund.

Katrena F.

03/07/2017 09:08 AM

Excellent service, very prompt !

Cham T.

03/07/2017 09:00 AM

I don't think my complaint would have been addressed without your swift intervention!

Maureen M.

03/07/2017 08:50 AM

company was contacted, check was sent to me promptly!

Donna J C.

03/07/2017 07:35 AM

The LA Philharmonic offered no viable solution to my complaint until the BBB stepped in. I'm very grateful to you.

Sharon B.

03/07/2017 07:26 AM

If I could thank everyone in person for resolving the situation I would...The time limit of the problem was resolved so quickly That was an excellent job compared to the response I received trying to resolve this on my own Thank you for your help

Debra D.

03/07/2017 07:05 AM

The BBB service was very prompt and effective in resolving this dispute. This Company (BBB) is very respected and once you (BBB) contact the business in question, things seem to get resolved very quickly. I can't thank you enough. I always look for BBB rating before engaging in transactions with a business and I depend on your ratings.

Debra F.

03/07/2017 06:38 AM

When using BBB I always get resolution within 24-48 hours. I only use this when I feel customer service at a company is failing in a major way. I love having BBB in my back pocket to aid in resolving issues. BBB has a strong presence, and other companies care about having good standing with them, so they will usually respond favorably to the customer.

Karina H.

03/07/2017 06:21 AM

The BBB was instrumental in two ways 1) I could see how it handled prior complaints from the same company and 2) it heard my complaint and took action - where when I initially called the Company directly their customer service reps either hung up on me, or would not consider my 100% satisfaction until after I filed a complaint. I still feel this Company exercises deceitful practices. At least by using the BBB services, other consumers can be better informed. I will be using BBB services more in the future before making key purchases.

Yalonda W.

03/06/2017 05:45 PM

I honestly feel that if it had not been for the letter the BBB sent the company, they would not have reached out to me to help me out.

Ana S.

03/06/2017 02:08 PM

The issue wasn't resolved to my satisfactory, but the company is to large and powerful to go much further. BBB was an easy process and allowed me to submit my complaint and at least it is on the company's record.

Erin M.

03/05/2017 12:08 PM

Once the BBB became involved, the company took my complaint seriously and acted to resolve it quickly.

Kelley H.

03/04/2017 04:55 PM

BBB is a fantastic resource when dealing with corporations that are difficult to resolve issues with.

Perry V.

03/04/2017 01:33 PM

I'm extremely happy at how easy and quick it was to get this issue resolved. Especially after fighting with the other company for so long. Thank you!

Chelcee A.

03/04/2017 10:41 AM

This is a great service and I would recommend it. Thank you very much for your help.

Joyce M A.

03/03/2017 07:12 PM

Well, they got the complaint immediately to the attention of other party, put the fire under them. Let the knwo there is a case against them. I know this, other party sent me a letter, stating BBB was informed of complaint against them.


03/02/2017 07:13 PM

BBB solve the issue that was going for 4mounth. Thank you

Larbi J.

03/02/2017 06:59 PM

I'm so glad you guys are here for the consumets to protect us. Thank you and we appreciate your work you do everyday.

Pamela E.

03/02/2017 05:36 PM

When submitting my complaint the response team seemed to care and makesure everything was solved and handled correctly.

Seisha P.

03/02/2017 04:36 PM

Due to the BBB's involvement, my money was returned with out further action.

Thomas C.

03/02/2017 12:57 PM

they attempted to contact the company asap and i quickly received a reply back from you .thank uou

Michel L.

03/02/2017 12:57 PM

your reply was quick and you contacted the company asap. Thank you

Michel L.

03/02/2017 11:38 AM

I think businesses with issues pay attention to the BBB. And as a senior, I needed help. I do believe the resolve came quicker after sharing my complaint.

Deborah F.

03/02/2017 11:08 AM

I feel the BBB was critical in me getting a response and resolution to my complaint. Because of the BBB the company responding quickly and worked diligently to resolve my issues and keep there BBB rating. I think the BBB itself prompt responsibility and accountability by businesses and thanks to your services I am a happy customer.

James T.

03/02/2017 11:05 AM

I was shocked how the company I was having an issues with changed their attitude and resolved the issue when the BBB was involved. The process of filling out the complaint was simple and straight forward. I was very pleased!

Michael T.

03/02/2017 10:43 AM

Acted as the proper mediator in a situation that seemed otherwise unresolvable with the business in question.

Meredith F.

03/02/2017 09:28 AM

BBB was able to get resolution for my complaint within two weeks. I had tried on my own for 6 months before that.

Gary Arnold F.

03/02/2017 09:14 AM

I'm sure it's not coincidence 5hat after a month of trying to reach the company that I received a response within days from receiving notification from the BBB that my issue was sent to the company. Thank you for helping support customers and ensuring companies do not get away with inappropriate service.

Jennifer L.

03/02/2017 08:37 AM

Having the BBB involved probably help the vendor know I was serious. The "bad press" was probably the motivator.

Ken Z.

03/02/2017 08:15 AM

The BBB quickly started the process of resolving my complaint once I entered my online request. I had been trying to resolve the problem directly with Pioneer Hunting for approximately 3 months, but my emails were ignored. The company had no telephone service. Once I contacted the BBB, they notified the company and I received my refund within 2 weeks. The BBB is a very useful resource for individuals having problems with any company. The public should utilize the BBB to receive positive and timely results for their complaints against companies that demonstrate bad business practices. We, the general public, have the right to expect quality products at a reasonable price from respectable companies. When companies do not honor these basic expectations, the BBB will see to it that our rights are protected and complaints are resolved effectively.

Coni Y.

03/02/2017 07:51 AM

Within five days I received a refund and it posted to my credit card. I struggled with the company in question for almost three months before contacting BBB. I am very appreciative for your assistance.

Bonita J.

03/02/2017 07:48 AM

They were straight forward and helped get my problem resolved rather quickly.

Mario P.

03/02/2017 07:09 AM

When dealing with companies that are impossible to speak to I have found the Better Business Bureau is a solution that works most of the time.

Lorin R.

03/02/2017 06:49 AM

Some companies have gotten so big the consumer gets overlooked. Without the BBB I don't think my problem would have been resolved at all.

Robert S.

03/01/2017 08:05 PM

I have always recieved help needed.I'm pleased with the service. I recommend your service to friends. I also read the complaints from others to businesses who are doing bad business. Most complaints from others support the complaints I have had with some businesses.

Laprema G.

03/01/2017 07:14 PM

My refund was processed only after contacting the BBB and I believe I would not have gotten the refund otherwise. I would never recommended anyone purchasing from this business in the future. They need to improve their customer service and have a contact number where one could reach them rather than an automated response that no one can respond to. It shouldn't take two months to get a refund. Someone should look into their business practices as I am sure they have had many more complaints.

Marsha D.

03/01/2017 05:54 PM

BBB goes above and beyond and provides a very valuable service to consumers. I really appreciate it.

Arkady H.

03/01/2017 09:50 AM



03/01/2017 08:55 AM

I could not get through the employee of the company and going through BBB it helped resolve to correct charges that was not mine

Parul P.

03/01/2017 08:43 AM

Extremely helpful and quick to address issues. Great communication with both parties.

Joseph B. C.

03/01/2017 08:05 AM

The BBB resolved my complaint quickly. I had been battling this problem for months with no movement. The BBB issued a refund frame and it was followed.

David E.

03/01/2017 07:43 AM

I am extremely happy with your services. I had tried several times to resolve this matter myself with no response from the company. It only took 3 days after your notice to them that they sent the refund to me. I know it was a small amount, but I thought how many more were they doing it too, they just let it go unresolved, I truly appreciate your help and will tell everyone with similar problems to contact the BBB, Have a great day.

Barbara A J.

03/01/2017 07:09 AM

I was not in contact with any people was able to resolve it all online. I believe that had I not had this venue the company wouldn't never have resolve the issue

Heather S.

02/28/2017 06:24 PM

We contacted the business several times over 3 months and got nowhere at all. Got you involved and issue was resolved within 3 weeks... Thank You

Brenda Louise L.

02/28/2017 04:14 PM

I tried multiple attempts to contact Samsung regarding my purchase. I spent endless hours on telephone trying to get people to help. It was only after BBB got involved that I got a response from Samsung.

Victor R.

02/28/2017 03:58 PM

I felt the support was definitely on my side as the consumer. I actually felt empowered to stand up for unfair business practices. Thank you BBB

Sheldon Sama V S.

02/28/2017 09:34 AM

They resolved my complaint in less time than I thought they would.

Anthony T.

02/28/2017 09:27 AM

I'm sure I would not have had such efficient, easy resolution without a reputable mediator.

Mary M.

02/28/2017 08:54 AM

I got my money back and (hopefully)stopped a scam.

Lavoun M.

02/28/2017 08:36 AM

I feel that as soon as the BBB contacted the company I had a complaint about, the company finally responded to me. So yes I believe they were helpful.

Ruben V.

02/28/2017 07:58 AM

I don't believe I would have had a resolution so fast if I had not used BBB to file a complaint. It was easy to do and proves you are serious when you try to contact the seller first with no resolution. You go to BBB and all of a sudden the seller is bending over backwards to correct the situation. Thank you for being there!

Jeri P.

02/28/2017 07:56 AM

BBB was extremely helpful. They put pressure on Next Deal Shop to finally deliver my product. They even recommended that I leave the case open in case the product is faulty once we start to use it.

Lois C.

02/28/2017 07:49 AM

You guys get problems resloved.

Manfred M.

02/28/2017 07:44 AM

Responses from the BBB were excellent and timely. I feel that without the intervention of the BBB my complaint would not have had a successful resolution.

Michael S.

02/28/2017 06:59 AM

I appreciate the work done by the BBB to resolve our complaint against a particular business. The situation was resolved to our complete satisfaction. It is helpful to know that there is an organization available to work on our behalf when an injury is committed by another business. When you aren't in the same region or state of the business that committed the injury, it is reassuring to know that there is someone who will carry the banner of your cause on your behalf.

Dionne D.

02/28/2017 06:44 AM

I have found that as soon as I tell a vendor that I am going to lodge a complaint with the Better Business Bureau, their attitude changes and they become more cooperative. Both issues that I have resolved with the help of the BBB have been fair to me as well as the company. I am always surprised when a company does not have good customer service because I unhappy customer can translate in to many lost sales.

Timothy G.

02/27/2017 07:02 PM

Very helpful in solving the problem i had

Vincent J.

02/27/2017 04:58 PM

Had it not been for the BBB, I would still be trying to resolve this issue with the company.

Yolanda F.

02/27/2017 12:41 PM

After going back and forth with the business on an issue for months, everything seems to be on track now to get eventually resolved. I am sure this would not have been possible without my BBB complaint, and I am grateful for the mediation through BBB in this matter.

Karsten S.

02/26/2017 05:09 PM

Quick response from BBB and they keep you updated as to what is going on with your complaint. I was very pleased with my experience with the BBB.

Patricia M.

02/25/2017 03:56 PM

The company I needed help with from the BBB would not change their decision on my account. However with the BBB complaint the company had to listen and the company decided to make the right decision. If there had been no BBB I would have no other option as I'd already tried contacting the chairmen but got no reply from the company.

Daniel S.

02/25/2017 01:27 PM

BBB was quick to contact the company I had dispute with. Had results I was looking for within 48 hours. Company delivered as notes to BBB.

Lesa L.

02/24/2017 07:26 PM

I am extremely satisfied and happy with the service provided by BBB. if it wasn't for the BBB my issue would have not been resolved. very thankful.

Veronica G.

02/24/2017 02:54 PM

You are brilliant

Mike K.

02/23/2017 03:10 PM

In both cases, the business responded quickly and a resolution was reached. In the last case, I had tried other means for over a year without success. I feel that at lot of people are not aware of the power that your name carries. Thank you for your help.

Sarah S P.

02/23/2017 02:25 PM

I would not have had a positive resolution without the involvement of the BBB. The company had informed me that they would not do anything more for me and had done nothing, to begin with, except to tell me they offer no direct support. Also, everything moved super-fast. I couldn't believe it. Thank you again for your help.

Angela T.

02/23/2017 01:51 PM

The business wouldn't contact me back until I contacted the BBB. As soon as I filed a complaint with you, they contacted me right away. Thanks for your help.

Charles T.

02/23/2017 12:56 PM

My problem was handled in a very timely and effective manner . And I'm happy to report that the issue was solved to my delight and satisfaction . Many thanks for all your hard work and time .

Kerry Maureen B.

02/23/2017 11:20 AM

The response time from when I filed the complaint to someone contacting me was very fast. Luckily my issue was resolved very quickly. Thank you

Kirsten R.

02/23/2017 10:32 AM

I don't believe I've ever had a complaint, of any sort, resolved so quickly and efficiently. I am more than pleased with the service I received from the BBB. It would've been near impossible dealing with the business I had issues with on a one-on-one basis. I had also contacted the FTC about my complaint, but the BBB were the first to fully address the matter without further ado. A highly professional team indeed!

Perry P.

02/23/2017 10:20 AM

Thank you for your service. The majority of my cases were resolved through your service. We highly appreciate this. Your service is a great platform which helps people resolve the problems that couldn't get resolved before.

Wendy L.

02/23/2017 08:18 AM

I wasn't really getting any answers from Intuit until they got the BBB complaint. They pay attention to you, however.

Joel N.

02/23/2017 06:23 AM

It got the business attention quickly

Laura A.

02/23/2017 06:08 AM

because of the BBB service, I received resolution to my complaint within days. I don't feel I would of been compensated for my trouble without the BBB.

Michael H.

02/23/2017 12:13 AM

efficient and precise

Cheryl B.

02/22/2017 08:33 PM

Within 48 hours of filing my complaint with the BBB I received a telephone call from Fry's Electronics, Campbell, CA proposing a resolution. I was offered a full refund of my money or, a replacement of the faulty laptop. I decided to accept a replacement computer and a gift card in the amount of $195 for my time lost and suffering.

Esha T.

02/22/2017 05:03 PM

After a very long time of going back and forth with both eBay and PayPal's incompetent customer service departments, the BBB had both companies resolve my issue within two weeks. They were very efficient in resolving my issue.

Michael S.

02/22/2017 05:03 PM

In less than two weeks, the BBB was able to do what eBay's useless customer service was not able to do in almost two months: resolve a simple refund issue. If it had not been for the BBB becoming involved, I believe I would still be getting incorrect information from eBay and Paypal.

Michael S.

02/22/2017 03:21 PM

I am very grateful for your help. I spent many months trying to resolve this issue, with no response. After I threatened to contact the Better Business Bureau, I received my check in the mail.

Marcia K.

02/22/2017 12:09 PM

BBB was helpful in facilitating receipt of a meaningful response from the roofing company, which assisted me ultimately in reaching a settlement agreement.

Adam L.

02/22/2017 08:52 AM

In this case, BBB provided support. The company I complained about needlessly complicated matters by being very inarticulate with its responses. That was at the heart of the matter. BBB helped to clarify and untangle communication deficits.

Amanda D.

02/22/2017 08:22 AM

I do not believe the company would have contacted me at all had I not filed a complaint with the BBB. No contact information was ever given to me by any customer relations representative, but evidently someone who handles complaints exists as they responded to the complaint. I do wish the BBB had a way to rate the experience other than Satisfied or Not Satisfied. There were parts of the complaint that were resolved yet I still have issues with the company stemming from the fact that no CSR could help me until I contacted the BBB, and issues regarding the privacy and security of information stored with the company were not addressed.

Sherri P.

02/22/2017 08:15 AM

I was being stonewalled by a vendor on not backing their guarantee until I reported them to BBB. They processed my refund the same day they received your input.

D. G. S.

02/22/2017 07:59 AM

Within just a few days, BB had already responded to me. Within a few days of thst my issue was completely resolved.

Ann B.

02/22/2017 07:59 AM

BBB added the exclamation point to my complaint. I do not think the company would have responded with out BBB's assistance. The only problem I encountered was the response from the company was completely blank, and it took them several months. They refunded my money but without notification, and no apology.

Martin M.

02/22/2017 07:10 AM

A very useful tool to have when you hit a dead end with a companys customer service.

Jason D.

02/22/2017 06:39 AM

I was pleased and thankful for your services. BBB worked where nothing else did, and the outcome in my case was excellent. What would I have done without the Better Business Bureau and it's fair, persistent actions?

Daniel E. S.

02/22/2017 06:25 AM

BBB communicated with the customer in question in a very timely manner and I was extremely impressed with this.

Andrew E.

02/22/2017 06:21 AM

I was unable to reach the company. Your service was the only way to get their attention.

Susan B.

02/22/2017 06:14 AM

I have used the BBB in the past and every single issue was resolved in a quick and diplomatic manner. I tell people if they have issues to file a complaint with the BBB and they will more than likely get positive results. Thank you for all your help!

Janet P.

02/22/2017 06:06 AM

Very helpful

James William H.

02/22/2017 06:05 AM

BBB is well respected by reputable companies who want to maintain their reputations, and therefore are more apt to take their input more seriously.

Alvin C.

02/21/2017 12:04 PM

It was great! Thank you!

Cassandra F.

02/21/2017 10:43 AM

They were able to contact the company and get a resolution way quicker than I did by myself

Lynne C.

02/21/2017 09:40 AM

Thank you very much for helping me. I believe if shop4less ( where I bought the computor ) knew they were going to get a bad rating from the BBB they would be more helpful. Everything turned out good in the end and I am thankful for a place like the BBB. Thank you guys

David P.

02/21/2017 09:20 AM

You was very professional and great Thanks you very much

Columbus A.

02/21/2017 08:43 AM

I love BBB!

Scott J.

02/21/2017 08:35 AM

BBB took the sincere effort.

Sasikumar K.

02/21/2017 07:46 AM

Simply telling them that I had lodged a complaint was enough to get a supervisor on the phone. However incompetant that supervisor was.

Bert C.

02/21/2017 06:41 AM

I can not thank the BBB enough! After spending a month dealing with customer service at Google and getting nowhere, they finally admitted that they were to blame. And they made up for what they put me through! I have no doubt that the BBB was the reason they decided to resolve this issue.

Gerald W.

02/21/2017 06:35 AM

As soon as I log my complaint with the BBB. I emailed the company an let them know, that I had logged a complaint with the BBB. Within that day they sent my gift card.

Dennis K.

02/21/2017 06:31 AM

It was so helpful in helping deal with this company. I had been trying to resolve on my own for over a month. Immediately after you contacted them they issued me a refund which they had previously refused to do when only dealing with me.

Betsy P.

02/21/2017 06:20 AM

I'd tried to resolve the issue with the company prior to contacting the BBB, but the customer service agent told me it was my problem and refused to budge. BBB's involvement led to a satisfactory outcome.

Tracy F.

02/21/2017 06:12 AM

The BBB helped me get an actual response from the company AND that response was substantive. I feel that only the BBB could have gotten this as I have failed to receive any response when contacting the company myself. Thank you!

Matthew W.

02/20/2017 02:06 PM

I had not heard from YaYa Creations after several attempts I had made to contact them. When I filed a complaint with the BBB, they responded immediately and cleared up the situation. If it hadn't been for the BBB's involvement, I doubt that the issue would have ever been resolved.

Sherri L.

02/20/2017 07:16 AM

just having bbb email the company has helped

Debra F.

02/19/2017 03:41 PM

thank you so much BBB for resolving my complain.definitely i can recommend your company to my friends if they have problem to any company.i will give you an a+ rating...

rosauro P B.

02/19/2017 11:53 AM

I received a very courteous and prompt attention. My issue was resolved very shortly after the BBB contacted the provider who was ignoring my refund request.

Jose Antonio G.

02/19/2017 01:14 AM

I couldn't have done it without BBB. My dispute required a third party and neutral one. Thankfully, the business found it in my favor and helped resolve the matter to my satisfaction.

Jimmy L.

02/18/2017 10:53 AM

I was getting nowhere with this company and once I sent in a complaint, got an immediate response from the company.

Margaret N.

02/18/2017 12:32 AM

The BBB gives the little guy a voice, my only other option would have been to go to court, and I don't have the time or money for that. Without the BBB I might not have ever solved my issue, they we're a terrific help and they made the whole process very simple.

Tim O.

02/18/2017 12:15 AM

What can i say? Thank God for the BBB! At least America still has you :))

John S.

02/17/2017 11:25 AM

I want to thank you so much for your fantastic help in recovering my money from this company. I just received it yesterday and was thrilled that it actually happened. If you hadn't contacted them in order for me to return the product I think they would have continued to give me the run-a-round. Thank you again.

Jo Conway

02/16/2017 09:41 PM

You have cleared up quite a few problems in the past for me. I just wish most of these companies had the smarts to take care of things in the first place without going through all of this nonscence.

Stacey H.

02/16/2017 03:07 PM

It is solely due to the BBB's assistance that my issue with was resolved. Without the BBB's help, I would have continued to be ignored by the company, and I cannot fully express my level of gratitude to the BBB for helping me.

Wayne P.

02/16/2017 12:00 PM

My problem was solved in a timely and positive manner.

Cordelia A.

02/16/2017 11:34 AM

I didn't have any weight as a single voice, asking for money back. But the authority of the BBB name got me somewhere, and fast.

Kristi G.

02/16/2017 10:59 AM

BBB was a second source to make a squeaky noise slightly louder as I personally didn't have good experience dealing with the company customer service.

Norman C.

02/16/2017 10:54 AM

The issue was passed onto the company concerned. Through this medium the company contacted me directly. Without BBB I would not have known how to effectively contact the company to achieve the same results.

Lily Y.

02/16/2017 08:16 AM

I am extremely happy that the BBB helps me with companies that do wrong. You have been very helpful with resolving issues and making things right. Thank you very much for your help!


02/16/2017 07:11 AM

I am absolutely certain my filing a complaint with the BBB helped resolve my issues more timely and with satisfactory results. I'm very appreciative of this service!

Audene E.

02/16/2017 06:46 AM

After days of going back and forth with the company's customer service, during which they were absolutely unhelpful and repetitive, they just started ignoring me altogether, despite several attempts to get in touch with them. I tried not only e-mailing, but also calling them, using the reddit boards, but to no avail. It was only when I filed my BBB complaint that I got an actual response and got them to finally look into the matter further. In reality, I don't think this would've been resolved, if it wasn't for BBB's intervention.

Yanislav K.

02/16/2017 06:17 AM

I had serious doubts that I would ever see a refund from the company the complaint was about. I believe that knowing I had issued a complaint with the BBB prompted the company to respond/refund my money.

Therese Ann C.

02/16/2017 06:16 AM

Had difficulty communicating with companies call centers. BBB got my concerns sent directly to the companies home office.

Scott A.

02/15/2017 07:38 PM

I believe it was more than just a coincidence that soon after BBB contacted the company, the issue was finally resolved.

Elena P.

02/15/2017 06:55 PM

Thank you for your quick response to my problem and helping me get it taken care.

Margaret A.

02/15/2017 05:25 PM

After many contacts with Olympia/Pioneer with no results, I am extremely grateful for BBB's help. Companies need to realize if they are going to give warranties on their products then they should honor them. BBB made Olympia/Pioneer do what was morally correct.

Sandra Z.

02/15/2017 03:55 PM

I ran into a situation where I felt I had nowhere else to turn, no one who would even field my complaint. I turned to BBB to address the problem, and suddenly PayPal was very responsive. The result was that the company worked with me, meeting me halfway on the complaint.

Jason B.

02/15/2017 03:43 PM

I had I problem with a credit union where I received a counterfeit $50 bill. I contacted the credit union serveral times. All I got was the run around. I file my complaint online, shortly after BBB contacted the credit union and I was finally refunded my $50 from the credit union. BBB was very instrumental in solving my problem. I very appreciative of all that they do to help us consumers. We usually don't have a voice. Thank you!!!

Natasha B.

02/15/2017 01:01 PM

The overall Customer Service for the corporation lately has been very poor. We hit the wall talking to employees that has no power to do any kind of resolution, or simple doesn't care. I trust to reach BBB, because it is the only way I can get my consumer rights respected. I suggest to all my friends and I always tell them that I get positive results. I believe if people use more BBB, a lot companies would change their police and treat the customers better.

Suelene R.

02/15/2017 11:16 AM

Awesome fast and effective

Ye T.

02/15/2017 10:53 AM

The response was immediate and very much appreciated, an excellent consumer service resource

Steve T.

02/15/2017 10:50 AM

By contacting the BBB, I was able to get the situation resolved quickly as the business took my complaint more seriously.

MaryAnn P.

02/15/2017 10:46 AM

BBB jumped right in there and got on it. I was very impressed. It is my belief BBB was very instrumental in the positive outcome of my situation. Thank you.

Michele V.

02/15/2017 10:27 AM

The other parties did respond to our complain, BBB is very critical platform for both consumer and business to resolve issues that cannot be handled through regular channel.

Yuchen Y.

02/15/2017 10:23 AM

Great help.

Karla M.

02/15/2017 10:23 AM

Shortly after filing my complaint online, Toyota Extra Care called and informed me they had reversed their decision. I spoke with 3 people at Toyota, and all 3 "towed the company line" that they would not cover my warranty repairs. As soon as they were contacted by the BBB, they reversed their decision very quickly. Thank you!

Paul S.

02/15/2017 10:22 AM

BBB was very helpful.

John B.

02/15/2017 10:12 AM

Thank You so much for your fast response and help in resolving my issue.

Sherry M.

02/15/2017 09:39 AM

thank you for your help !!!this the second time I needed your assistance...this is the second time I needed your help to resolve a dispute with freedom pop cellular phone people get results...B.B.B. GETS RESULTS...YOU GUYS ARE ROCK STARS !!!

brian D S.

02/15/2017 09:26 AM

After encountering rude resistance from the company with whom I had the dispute, I was delighted to receive the full refund I requested once BBB became involved. I wish they would have agreed to change their shady business practices as well, but I am personally satisfied to have received my refund.

Kathleen T.

02/15/2017 08:58 AM

the only reason the company changed their mind and finally gave me a refund was because of you BBB, I was too little to fight against them, but with you guys on my back I felt big enough, thank you so much again

Jonathan F.

02/15/2017 07:58 AM

I contacted paypay and got no response. But through bbb,it responses quickly.

Yongtao C.

02/15/2017 07:07 AM

nice middleman


02/15/2017 06:57 AM

My experience with BBB has been extremely helpful, couteous and professional. My complaints resolved very fast 100 percent of the time. Absolutely depend on BBB whenever a company is at fault. Have recommended BBB to friends and family.

danny D.

02/15/2017 06:47 AM

I tried to resolve the issue with the company directly but they didn't provide a resolution until I went to BBB

Carlos C.

02/15/2017 06:43 AM

I can not put in to words how impressed I was with the BBB. What had been weeks worth of frustration with Roku was resolved in less than a day after contacting the BBB. I can't thank you enough.

Christine C.

02/15/2017 06:42 AM

Quick, efficient and helpful. reassuring that the BBB is there to help. Thank you

Nicola B.

02/15/2017 06:27 AM

This was a awesome experience, thank you.

Evelina B.

02/15/2017 06:20 AM

I tried every possible method to resolve this complaint with Living Spaces for over four months, prior to filing the complaint with the BBB. Amazingly, within three days Living Spaces responded to the BBB complaint and resolved the issue in a satisfactory manner.


02/15/2017 06:07 AM

This service is critical! It allows the customers to fight back when companies think they can just turn a blind eye towards customers issues!

James C.

02/15/2017 03:29 AM

always help me with the issues i have with so many companies

eric S B.

02/14/2017 10:25 PM

BBB was able communicate with the company I was having a problem with. I was not able to get anywhere with the company communicating with them on my own.

Jody S.

02/14/2017 08:40 PM

i did felt helpless before reaching BBB and right after i reach you guys then a got a response from ohs so that means whit out you guys i would be on same place so very helpfull tanks a bunch

Jean S.

02/14/2017 06:51 PM

I had no contact from the business despite multiple attempts. After filing the complaint with BBB, I received a response from the business almost immediately and they did eventually end up resolving my issue. I am 100% certain this would never have happened if not for going through BBB. Thank you!

Chris T.

02/14/2017 02:29 PM

My complaint was taken care of to my satisfaction

Deborah Deanna H.

02/14/2017 01:25 PM

I work at a non-profit, I was so happy to find what we were looking for online at a site which website looked great. I placed my order and when I had completely checked out online, my receipt showed a charge for 3-day shipping. I was not happy about that, but it was fine. After 5 days we had not received the item, I tried calling their phone number which no one answered or called back. I sent numerous emails with no reply. It was almost a month when I thought about contacting the BBB, within 2 weeks my credit card was reimbursed. I can't thank you enough for your assistance, not to mention how quickly you were able to make contact with them. I was going to reimburse my company for that lost expense as I then had to find the item at another online store. Thank goodness I received that item in less than a week. Thank you for what you all do!

Denise S.

02/14/2017 01:12 PM

The company was unwilling to mitigate my complaint until you responded to my plea for assistance. Within two days of their receiving your inquiry, they issued a complete refund. thank you.

Thomas G.

02/14/2017 11:47 AM

Hp inc wouldnt have responded at all without bbb involvment

Christina C.

02/14/2017 11:01 AM

They resolved the issue I had with a company.

Daniel Earl K.

02/14/2017 08:34 AM

I'm not sure how you did it but shortly after contacting you I got my refund after fighting with the company for months.

Gail K.

02/14/2017 08:10 AM

I don't think this company was willing to move forward with the resolution until I told them I was going to the BBB.

Danyel M.

02/14/2017 08:04 AM

I used the BBB as a last resort to get my issue resolved. It's unfortunate that organizations push you to file complaints; goes to show the lack of customer service. Without the BBB we would have never gotten our complaint resolved.

Tracy G.

02/14/2017 07:59 AM

fast response to my questions and concerns. Really does the work in getting all my issues resolved especially when the business will not respond back to my issues

Peter B.

02/14/2017 07:27 AM

Very useful and helped me come to a resolution quickly. Even after months of arguing with the company.

Ruth S.

02/14/2017 06:42 AM

The companies respond to you, where they don't to individuals.

Scott H.

02/12/2017 07:50 AM

Very helpful with a quick response.

Terry C.

02/11/2017 10:51 AM

This resolution would not have occurred without the BBB.

Anita H.

02/09/2017 08:20 PM

They held the company accountable and they had to do what's right. Thank you!

Steven L.

02/09/2017 06:31 PM

Keep up the good work!

Roxanne L J.

02/09/2017 12:54 PM

I feel that filing a compaint through the BBB is helpful in getting issues resolved that I could not otherwise have resolved.

Donna H.

02/09/2017 09:12 AM

I was very pleased with the positive result from my inquiry particularly because I don't even know if the business about which I inquired is a part of the Silicon Valley BBB. I appreciate the power of your organization to resolve an issue that had confounded me. Thank you!

Marsha M.

02/09/2017 07:46 AM

If it weren't for BBB I would be lost with GHS in stress with all the issues they were putting me through. I thank you so very much for your help with my complaint. Very much appreciated.

Guadalupe M B.

02/09/2017 07:04 AM

When I told the company that I had contacted the BBB, they gave in and issued my refund. Up until that point they were not willing to do so.

Frances W.

02/09/2017 06:30 AM

BBB was very helpful - when Live Cell Research heard that the BBB was investigating my claim, they instantly issued me a full refund.

Marise G. F.

02/09/2017 06:05 AM

Very useful

Rhona Helaine V.

02/09/2017 03:06 AM

Very prompt responses and clear communication. I appreciate the assistance. Very positive to know there is an agency, like BBB to assist. Thank you!

Bryan B.

02/09/2017 03:06 AM

Very helpful and nice to know there is an avenue to seek assistance. Thank you.

Bryan B.

02/08/2017 06:55 PM

Without your help, I probably wouldn't have been able to resolve my conflict with the business. Because of your influence, they were willing to accept responsibility and I didn't have to go to court.

Kelly R.

02/08/2017 05:02 PM

This help business owners to remain honest and forthcoming in their dealings with costumers.

William R.

02/08/2017 04:15 PM

I was getting nowhere with my complaint until the BBB got involved. Prior to contacting them, I had made several attempts to connect the company in question using multiple platforms, all of which were ignored. My dispute was promptly resolved after the company was contacted by the Better Business Bureau and I believe, had they not have intervened, I would still be dealing with this issue today and probably for a long time to come. I am extremely grateful for their help in this manner.

Dava S.

02/08/2017 12:58 PM

BBB was very helpful and very quick to help

Mona C.

02/08/2017 11:49 AM

I feel that when you ask if the response from the company is accepted or not you should look at that information. The response I got was a bunch of lies.

Mark T.

02/08/2017 11:22 AM

Very instrumental. Resolution of the issue was very quick once we involved bbb. Thanks!

Patrick F.

02/08/2017 10:58 AM

I like using the BBB because companies take complaints seriously once they come via the BBB. Often times you can contact a company personally and get nowhere, which is often the case when I deiced to file a complaint. The whole tune and response changes of that company and they often times go from either being completely combative/unresponsive to entirely cooperative and helpful.

Wanda W.

02/08/2017 09:24 AM

Great service fast results.

Delores W.

02/08/2017 08:34 AM

Great experience Happy with the solution

James O.

02/08/2017 08:25 AM

I don't think my issues would have been resolved as the customer was very unresponsive to my many calls and emails efforts.

Gabrielle B.

02/08/2017 06:42 AM

You are basically the voice of the voiceless. Often times individuals without much resource have limited options which to turn when cornered but my experiences have been such that I know I can rely on you to at the very least fight on my behalf.

Naklee H.

02/08/2017 06:40 AM

I had exhausted all other avenues and this was my last attempt to get this resolved. It was successful.

Brian H.

02/08/2017 06:37 AM

The complaint was handled within days when I went through bbb. Before I went through the bbb I didn't get anything resolved. It's like they are a higher up boss to step in when all hope is lost with the companies.

Amy R.

02/08/2017 06:36 AM

Straight-forward complaint form.

Dean H.

02/08/2017 06:18 AM

I received contact from Beachbody within 2 weeks and they refunded me completely (minus shipping) for the items that made me ill.

Sara S.

02/08/2017 06:18 AM

I couldn't not have received a response on my own. Thanks you

Nicole F.

02/08/2017 06:14 AM

Tried to resolve with company. Finally told company I was filing complaint with BBB. Did and it was resolved in a very short time.

Anne D.

02/08/2017 06:09 AM

The company had been ignoring me. Hanging up the phone on me once they found out who I was. It wasn't until the BBB got involved that they resolved my situation.

Earle D.

02/07/2017 08:41 PM

Overall very pleased & satisfied with the BBB. Glad to see someone holding businesses accountable these days:) Thanks!

Eric F.

02/07/2017 08:14 PM

Ebay customer service was impossible to deal with or get thru to them. They still haggled with me, but with BBB in the middle I actually won my $81 dispute that otherwise I would have gave up on!

John N.

02/07/2017 08:12 PM

I received help immediately after my complaint! This matter was solved within a couple of weeks! Thank you very much!

Onnie P.

02/07/2017 05:38 PM

I had tried to resolve my issue a few times with no response from the company in question. When I decided to reach out to BBB for help, I knew in my heart that they would help me and they did. I truly appreciate their sincere desire to help and resolve the awful situation that I was having.

Mazie O.

02/07/2017 02:22 PM

Not sure, I would assume once you notified the company that I had filed a complaint they found a way to get me the product. The online process was extremely easy to use and very helpful.

Tony W.

02/07/2017 01:23 PM

Ive never done this before and was quite upset after dealing with the business and navigating the BBB site and providing feedback, questions and concerns was seamless. You handled my complaint so quickly and pain free. Thanks again!

Sandra M.

02/07/2017 12:18 PM

I did not need to go to anyone else for a solution. And, I got the solution in one try to get an answer.

L M.

02/07/2017 12:14 PM

BBB was responsive to my problem. They clarified the info and contacted the company and seems to have resolved the problem. Now after us sending the items back to the company and they will refund our money everything will be great. Thank you.

jo Ann C.

02/07/2017 11:57 AM

It was the only thing that got the company's attention and generated a response to help resolve my claim.

Brandon S.

02/07/2017 11:30 AM


Bonnie A.

02/07/2017 10:10 AM

The BBB gets the attention of the defendant and helps open an dialog between the two parties for the resolution process to begin.

Michael F.

02/07/2017 08:55 AM

I am so grateful that I was able to eventually get credited from PayPal after being scammed. I had previously contacted the company via phone to try to resolve the problem but they were not willing to refund me due to the nature of the payment. Fortunately, through the BBB I was able to get credited the money that I lost.

Sarita S.

02/07/2017 08:18 AM

They contacted the merchant, which I had not been able to do and got a response from the. Shortly after that, the merchant then contacted me directly and we resolved the problem. I do not think this would have happened, had the BBB not been involved.

Will S.

02/07/2017 08:15 AM

Resolved matter extremely quickly, within days.

Paul J.

02/07/2017 08:15 AM

i've contacted the company via their email address to try to get my problem resolved only to hear that they were not able to do anything for me. Reluctantly, I decided to file a complaint here and fortunately for me, the complaint was escalated to a manager who was able to help me.

Sarita S.

02/07/2017 07:16 AM

BBB was instrumental in my not only receiving my refund but all fees that were with the original purchase from Ticketmaster. Thank you!

Valancia T.

02/07/2017 06:43 AM

This was the first time ever using this website. but it was easy for me to use and in no time the company called me trying to do everything they could to satisfy me so that the BBB would not take further action! loved it

Wilfredo R.

02/07/2017 06:21 AM

I had immediate resolution - the problem company promptly refunded my money.

Tom (Susanne) K.

02/07/2017 06:18 AM

Thank you very much! you guys rock!


02/07/2017 06:13 AM

BBB is the true hero in real life conflicts. The BBB needs a mascot with a cape.

Ingrid C.

02/07/2017 06:11 AM

I know for a fact that if I didn't reach out to the BBB my issue would not have been resolved. Because of your inquiry TicketMaster reached out to the venue that the event was being hosted at, and worked something out for me so that I could attend the concert. This definitely would not have happened if it wasn't for BBB.

Bruce R.

02/06/2017 06:48 AM

I thank God for your service I couldn't resolve this issue on my own you're the best I tell everyone I know of about your business

Carolyn W.

02/05/2017 02:09 AM

Definitely getting the company attention.

Ira K.

02/04/2017 11:39 AM

I got nowhere with the company; got a true run-around. Within hours of filing my complaint with BBB, I got a response from the company AND a phonecall! I truly beieve this mater would never gotten resoved without the assiistance of the BBB--thank you so much!

Susan K.

02/03/2017 09:38 AM

Was stonewalled for a couple months by CA company trying to get an account closed; when I threatened to post the experience online and told them I filed a formal complaint w/ BBB they closed the account the next day.

G B.

02/03/2017 07:40 AM

I had tried for several weeks to get a response from the company I was having a dispute with and they made very little effort to respond to me. The day they received the complaint from BBB they issued my full refund.

Melissa T.

02/03/2017 06:07 AM

Very helpful and easy to use. Made my upsetting experience with my complaints about the business alot easier to deal with.

Victoria A.

02/02/2017 08:29 PM

Celestron had offered to me a warranty repair of my used telescope mount. I shipped the mount to them at my cost. They then reneged on their offer and told me I would have to pay for the repair. After many emails and a phone call I was informed they would give me an estimate of repair. So nothing changed even after my requesting that they move my case to a senior manager. I believed that if I could get in touch with the right person at Celestron this matter would be corrected. That is when I requested the BBB's help. They forwarded my complaint to Celestron and within a few days everything was settled. Celestron to their credit honored their word and repaired my telescope mount under warranty. The BBB's assistance was indeed instrumental in resolving my complaint. Thank you BBB.

Charles B.

02/02/2017 05:44 PM

BBB is awesome. Thanks a million times over.

Juan G.

02/02/2017 04:35 PM

I had tried to resolve the issue with Prime Time Shuttle over a two week period with no satisfactory response from them as it relates to a refund instead of credit. You achieved an immediate response with the refund that was due to me for services not rendered. Thank you so much.

Karen T.

02/02/2017 03:56 PM

I didn't see witness of the BBB, doing much in my behalf. In this case, the company and I were finally able to work together because they responded to me.

Rebekah H.

02/02/2017 03:33 PM

Very easy process and quick - with a positive resolution. I was very impressed!

Brandon D.

02/02/2017 12:20 PM

I was not getting a response from the company at all until the BBB contacted them. I received an email that day and a resolution was put in place. Still having some issues with the company, but at least now they are willing to work with me.

Courtney D.

02/02/2017 11:44 AM

The company refunded my money and said they would no longer charge my credit card

Shirley I.

02/02/2017 11:29 AM

The BBB allowed me to immediately resolve my issue. Companies with A+ ratings really take the BBB seriously.

Ryan A.

02/02/2017 11:03 AM

I was surprised with the help with the claim that I filed. I do believe it helped in the resolution. I would definitely use it again if I had another problem.

Lin T.

02/02/2017 10:11 AM


Brandon S.

02/02/2017 08:46 AM

After numerous contact attempts with the merchandise, BBB was my last hope to resolve my issue without taking legal actions. My experience was positive and I thank BBB for this effort.

Wanli M.

02/02/2017 08:32 AM

This is one where the company would never reply to you. After 2 months, i finally received my product. I don't know if it was due to you contacting them or not.

Rae W.

02/02/2017 08:30 AM

Got the business to respond and take the necessary actions

Tom C.

02/02/2017 08:02 AM

As soon as BBB contacted the company I received a email from them.

Robert S.

02/02/2017 07:57 AM

Took me several months to get a response from the company on my own. When i finally went to BBB they responded the following business day with an amicable solution. Definitely very pleased with the service.

Santiago S.

02/02/2017 07:50 AM

Both times I reached out to the companies first, for what I thought was unreasonable or unethical business practice. They both denied my appeals. Then I posted the issue on your website, and both matters were resolved completely in my favor, I got exactly what I asked for both times, which were reasonable outcomes.

Jeff R.

02/02/2017 07:49 AM

Almost immediately after filing my complaint, I was contacted by the company in question and was offered a very satisfactory resolution. I do not think I would have been able to resolve this without the weight of the BBB behind me.

David S.

02/02/2017 07:16 AM

I almost feel guilty when I have to come here to much, but I come because of the need to get a resolution to issues I have with businesses that I spend my money with and with confidence that BBB is approachable. First trying to resolve it with them and then when I run into difficulty I come to BBB and have had excellent results. I was surprised by the result as I had filed 2016 with and answer from BBB even though you indicated you had no jurisdiction in that state but because you forwarded it I was contacted by them to resolve the issue with my defective replacements. Being a senior (working still) it is a good feeling to know we can still reach out to BBB even though I feel like here I go again but I Need Help. I appreciate and respect this avenue of service. Many thanks now and in advance to BBB.

Tamara B.

02/02/2017 06:27 AM

I am grateful for BBB services and would like to acknowledge that you were instrumental to my peace of mind and in resolving my complaint.

Arnette M.

02/02/2017 06:23 AM

I was very satisfied with your service. My main goal was to make the company stop ripping customers up by using gimmicks especially to vulnerable customers like citizens. Thanks for all you do.

Marisel V.

02/01/2017 10:01 PM

BBB got my refund in a matter of a couple of days. Thanks for the back up.

Patrick F.

02/01/2017 07:31 PM

After an unsuccessful half a year of back and forth communication by phone and email with my former home warranty company, BBB was able to get my service fee refunded with no hassle. If it were not for BBB, my former warranty company would have continued to ignore my request for a refund. Thank you very much!

Amira G.

02/01/2017 10:07 AM

They hear both sides

Rosselyn S.

02/01/2017 09:17 AM

I like how the poor service quickly ends when when I contact you.

Chekesha G.

02/01/2017 09:10 AM

Each time I have felt wronged after trying to resolve an issue with a retailer or supplier and thought to myself, "There has to be a law against this - or there should be!", BBB has come thru and facilitated getting my concern resolved in fair and efficient way. I can't say nicer things about the BBB!

Matthew C.

02/01/2017 08:56 AM

After repeated calls to the company regarding an over shipment of toners I did not order, my calls, emails, and faxes went unanswered. One submission to your office and my problem was solved. A company rep called me the day he received your letter. I couldn't be happier, and I was told to keep the extra toners at no charge!!!

Dave (for the Dept of F.

02/01/2017 08:37 AM

It was very unsettling not to be understood by the company. I knew if they could just stop and look into the matter it would make a difference. I feel that having the BBB on my side gave the company a chance to slow down and look into the matter making a tremendous difference. I am very grateful.

Maria M.

02/01/2017 08:07 AM

The BBB rating is what people look at. If you see a BBB review saying the business robs people of money for something the didn't do, I pay attention.the business knew I didn't do what they said I did.

Jennifer D.

02/01/2017 08:01 AM

After months of getting no results from the company eBay getting no refund getting no sneakers that I ordered I finally went to the BBC and within two days they had solved my problem and my money was refunded to me the BBB is absolutely outstanding

Tracy C.

02/01/2017 07:49 AM

Were it not for BBB's assistance, I would never have gotten a response from any manager or supervisor, let alone a refund. I am very grateful for the help of the BBB, as the beauty company that BBB helped me to get a refund from uses highly manipulative marketing and sales tactics.

Robin L.

02/01/2017 07:47 AM

Complaints are resolved without being resolved. The BBB gets a response from the company and that is it. More needs to be done to help consumers.

Nancy E.

02/01/2017 07:22 AM

I tried to resolve the matter by just communicating with the company but, nothing happened till I contacted the BBB.

Ronald W.

02/01/2017 06:47 AM

Being just a face in a very big crowd didn't get me far. The BBB is much bigger.

Terry S.

02/01/2017 06:35 AM

About an hour after writing the complaint, my refund was processed.

Aaron C.

02/01/2017 06:26 AM

My experience has been that only the BBB gets the business to pay attention and move the complaint process out of the lower-level customer service muck. At that point the complaint gets resolved quickly and completely. Thank you for what you do. It truly is a vital service that you provide.

David E.

02/01/2017 06:23 AM

I was surprised at how quickly the BBB responded to my complaint. They kept me updated on the status. I firmly believe that this case was settled because the BBB was involved. Thank you BBB!

Pam O.

02/01/2017 06:14 AM

It took your efforts to resolve issue, was finally resolved to my satisfaction.

George V.

01/31/2017 07:34 PM

Whenever i have a problem with a company that cannot be resolved BBB has always helped out and supported me till closure.

Jessica M.

01/31/2017 07:03 PM

This is the second time I have used the BBB to get a large company to work with me. I assume these companies don;t care about one person so they just give us nonsense answers and don;t listen to us. However once I get the BBB involved the companies now want to help in anyway they can. Your website is irreplaceable and so easy to use. I have the utmost respect for you and appreciate all the help you have provided me.

Joseph M.

01/31/2017 06:53 PM

I had tried to get in contact with the store and their customer service with no real response to my situation. Once I contacted the BBB and they contacted the company the response was immediate. I am very greatful.

Theresa S.

01/31/2017 02:22 PM

The BBB has been instrumental when a company's customer service department is no longer interested in assisting to resolve issues. In this age of online customer service where you only get a few sentences, if that, to plead your case, it's nice to have a route to bypass the automation and reach an empowered human being to make a decision.

Lee C.

01/31/2017 02:15 PM

Amazing and was the only way to get a response and resolution from Yahoo

Nancy B.

01/31/2017 02:04 PM

BBB managed to contact the company in a way that I was not able to and this was key to getting my issue resolved.

Craig A W.

01/31/2017 11:26 AM

BBB has helped me resolve issues in a timely matter. I love BBB and I don't even know who they are. BBB is phenomenal, outstanding and the bomb in resolving issues. BBB gets an "A+"!

Roxanne Lellette J.

01/31/2017 11:05 AM

I think by filing a complaint it gets a company to respond more quickly then just having to continually keep calling the company directly numerous times and getting shoved aside and getting the runaround I BBB handled this promptly which was appreciated. BUT-As far as I am concerned, until I actually receive in my hands the loyalty card from Honda I do not consider this case resolved yet.

MaryAnn P.

01/31/2017 11:01 AM

I have always had good luck after contacting BBB. Seems to get companies attention.

Lori B.

01/31/2017 09:46 AM

Thank you for helping to resolve my challenge in a timely manner - and to satisfaction.

Hope G.

01/31/2017 09:41 AM

I would have never gotten this resolved with out your help, thank you.

Rhodina S.

01/31/2017 09:07 AM

My problem couldn't be resoled with the company until I contacted the BBB. I am very happy and satisfied with the outcome of my experience. Thank you.

Misty R.

01/31/2017 08:47 AM

The company in question did not respond to me until I filed a complaint with the BBB.

Commarrah B.

01/31/2017 07:53 AM

I was getting nowhere with Hobbytron with the same responses repeated. I filed my complaint here and within days, they worked to resolve the issue.

Shannon S.

01/31/2017 07:33 AM

Two times I've used your service and both times they were resolved in a timely manner.

Mark B.

01/31/2017 07:32 AM



01/31/2017 07:17 AM

Actually, a pleasant experience, considering how awful the experience was with the company I purchased from. Thank you.

Pamela C.

01/31/2017 07:06 AM

Had BBB not been involved, I would not have been able to get the company to resolve the issue.

María T.

01/31/2017 06:42 AM

I felt as thought the weight of the BBB forced the company to respond to the claim. They were not responding to me as a consumer but were relatively quick about responding to the BBB. It was very helpful to feel like I had a big brother to watch my back and get results when I couldn't get them myself.

Emily T.

01/31/2017 06:21 AM

The BBB was absolutely essential in getting the company I had the complaint with to take satisfactory action. Until the BBB got involved the company was unresponsive and appeared not to care. But once the BBB was involved the company responded the way it should have from the beginning. I can't begin to fully express just how grateful I am for your service.

Denice L.

01/31/2017 06:19 AM

You guys are great!!! Thanks for all your help!!!

Staci W.

01/28/2017 03:18 PM

The BBB seemed to MOTIVATE the seller to make good on the sale. The seller should have been more realistic about the availability of the products purchased and the time frame involved.

Laura W.

01/28/2017 02:11 AM

Great to use when a company does not respond or do there job

Melissa R.

01/27/2017 02:50 PM

Businesses seem to take a complaint more seriously when it goes through the BBB. I felt ignored prior to that.

Karen P.

01/27/2017 08:15 AM

On October 27, 2016 I ordered a remote from Emetic. After numerous phone calls & emails & their response was always we need more information, I filed a complaint with BBB on December 12. On January 18, 2017 I finally received my remote!! Happy Days

June S.

01/26/2017 10:08 PM

Wasn't getting any response from the Company thru correspondence. After several attempts to resolve the problem, I turned to the BBB and after their first contact with the Company, the problem was resolved. Seems like this Company has 2 different offices, and the right hand does not know what the left hand is doing.

Wayne H.

01/26/2017 06:38 PM

They were very responsive and got the problem that I had been fighting for a year settled fast

Wayne W.

01/26/2017 12:26 PM

I had written the company an email and days later still no response. I called to no avail....they clearly read from a script. It wasn't until I filed with the BBB that I received a response. They refunded me the full amount. I was extremely pleased with the outcome. Thank you!

Kathryn P.

01/26/2017 11:04 AM

Thank you for all your help. You are the reason te consumer can take back their dignity. By not being taken advantage of from businesses.

Jordyn T.

01/26/2017 10:49 AM

Thank you for making my complaint with the company resolve so quickly.

Dane T.

01/26/2017 10:26 AM

BBB was very responsive and instrumental in resolving my issue. I would most definitely use them again should the need arise.

Christina C.

01/26/2017 07:27 AM

Better than I thought it would be. Online form was easy and response was great. The problem was resolved in just a few days.

Joanne S.

01/26/2017 07:25 AM

The BBB's resolution was prompt and essential, when the company had not cooperated with me.

Laura L.

01/26/2017 07:20 AM

The company in question was unresponsive to my request. They kept repeating the same mantra, in essence telling me to be quiet and go away. I refused, filed a complaint with BBB. Within a business week I had the monies returned to y account. I was VERY happy with the BBB handling of my complaint!!

Constance E.

01/26/2017 07:16 AM

I have yet to use the BBB and not get some type of positive results for my problem. I tell people all the time to use the BBB. Very helpful, very easily done, and very effective. Thank you again for your help.

Tim H.

01/26/2017 06:34 AM

Made business reply and Fox problem. I was getting ignored otherwise.

Randall M.

01/26/2017 06:34 AM

The company was completely non-responsive. I filed a complaint with yourselves and almost immediately the problem was solved.

Anthony R.

01/26/2017 06:32 AM

The company that was at the center of my complaint is a complete scam. I had tried to resolve the issue dealing directly with the company to no avail. They were rude, gave me false phone numbers, and in general no better than common thieves! When BBB stepped in, everything changed, and I was reimbursed the money that this company stole from me.

Eileen T.

01/26/2017 06:17 AM

You guys are the best. When a lowly consumer is being taken advantage of you have always had my back and helped me stand up to the unjust.

Walter E.

01/25/2017 06:13 PM

I am very grateful that BBB exists. They responded to my complaint very promptly and continued to follow up with me and send out notifications on my case. The merchant ended up refunding me the full amount and the issue was resolved within 2 weeks after the claim was submitted. Thank you so much!

Jessica R.

01/25/2017 06:03 PM

Easy and quick response.

Manuel S.

01/25/2017 04:10 PM

Its the one place we can go to to resolve any issues with businesses. I have always had positive results.

Sheela B.

01/25/2017 03:04 PM

Most outstanding support.

Charles R.

01/25/2017 02:08 PM

They were very timely and wise. They were completely useful and the explanations for how my complaint would be handled was efficient.

Kendra O.

01/25/2017 11:58 AM

Although I don't have any hard data, the BBB helps to make companies respond. Often times companies blow you off when you have a complaint - in fact I've kept the transcript of the chat log where the representative actually "hung" up on me. So, for creating a "kick in the butt" for the companies, I'm thankful for the BBB.

Mercy O.

01/25/2017 11:45 AM

From Iraq to Kansas I have used this service it has resulted in free gym equipment from a company you spoke with when our gym equipment was damaged 2006 and 2007. Success with various smaller firms that really did not care at the time and many other helpful hints snd support.

George S.

01/25/2017 11:43 AM

I found the BBB was instrumental in solving my problem.

Martha F.

01/25/2017 11:27 AM

It showed the company that I meant business and that there was a seriousness in responding to my complaint.

Amber A.

01/25/2017 11:20 AM

The company told me they would not be returning my money, but after BBB became involved they did refund my money.

Shyron S.

01/25/2017 11:13 AM

This issue would not be resolved without the BBB. the vendor was unresponsive but when the BBB was involved they fixed responded and resolved my issue within 24hrs.

Christopher L.

01/25/2017 10:46 AM

It was easy and professional. They had the issue resolved in no time. I'm so appreciative of the help I received.

Shannon A.

01/25/2017 10:44 AM

When I had my problems with the SF Chronicle I also agitated in other ways so it's hard for me to determine if this is what got them off their butts to resolve my complaints. I am grateful to BBB, because it does offer consumers an avenue to resolve issues .

Paul B.

01/25/2017 09:45 AM

Everytime I have used the service, my complaint has been resolved. I am very thankful for their help.

Amanda R.

01/25/2017 09:24 AM

Your efforts created a positive results. The company refunded our money. Thanks again!

Charles Y.

01/25/2017 08:42 AM

The BBB is just a great facilitator, and the BBB helps the consumer make contact with the correct individual at the business level who is able help fix or solve the problem.

Jennifer D.

01/25/2017 07:22 AM

Hi, I feel like without help of BBB, many companies will not show needed attention to the customers on the important matters regarding to customer complaints. I am thankful to you guys in resolving the issues.


01/25/2017 07:21 AM

They're wonderful!

Rebecca R.

01/25/2017 06:33 AM

They did a great job!!

Cyndy K.

01/25/2017 06:27 AM

I absolutely am so thankful for the service and I am convinced that had I not contacted you I would have never received a refund, in the end justice was done, thanks so much, I will definitely recommend you to others who have experienced difficulty concerning business conflict.

Gregory M.

01/25/2017 01:07 AM

Filing a BBB complaint definitely is empowering in terms of resolving disputes quickly and amicably that may otherwise not be addressed appropriately by the company in dispute, if at all, as was the case with this dispute with AppleBee's - that lingered for far too long leading up to this BBB dispute.

David S.

01/24/2017 09:12 PM

The company I complained about ignored me for two months and then three days after I told the BBB, I got a response AND a refund from the company. If the BBB wasn't here those people never would have given me my money back.

Shelby R.

01/24/2017 06:38 PM

Before contacting the BBB I had contacted the business three times and spent several hours trying to get a resolution with no luck. After contacting the BBB I had a favorable resolution in a couple weeks.

Bryan B.

01/24/2017 06:25 PM

I was very satisfied with the service. However the resolution of a refund still has not taken place from the company.

Cindy L.

01/24/2017 01:36 PM

Better Business Bureau gives excellent services


01/24/2017 01:19 PM

The continually improved response method is very useful and saves time. It makes it easier to see and respond concerning the matter in a timely way; excellent change.

Kenneth F.

01/24/2017 12:26 PM

I had contacted Disney directly 3 times and they were unwilling to work with me and provide fair customer service. Once the complaint was submitted, Disney paid attention and corrected their mistake. Thank you, BBB!

Glaucia L.

01/24/2017 10:48 AM

Had to use the threat of filing a BBB complaint to get carwash company to reimburse me.

Deena M E.

01/24/2017 10:05 AM

My problem was remedied after contacting BBB

Wayne P.

01/24/2017 09:43 AM

Once the BBB was involved in the complaint, the company issued me a refund immediately. After months of ignoring my requests for refund, in my opinion the only reason for the company's quick response was because of the BBB.

David D.

01/24/2017 09:21 AM

I honestly do not think that the issue would have been resolved as quickly as it was without out. I was getting the run around until after you contacted them, only then did they move forward.

Kelly A.

01/24/2017 09:01 AM

Very quick in sending the complaint out to paypal

Gary H.

01/24/2017 08:47 AM


Daniel S.

01/24/2017 08:41 AM

It got them to respond to us when they started to ignote us.

Taryn A.

01/24/2017 08:34 AM

Very instrumental!!! Thank you so much!!!


01/24/2017 07:50 AM

Within a few days, after receiving notification from the BBB, the company responded satisfactorily to my complaint. Thank you!

Margaret W.

01/24/2017 07:46 AM

BBB was my only hope of getting my issues resolved. Thank you BBB!

Regina R.

01/24/2017 07:44 AM

The company was completely non-responsive to my complaints until literally the day I filed a complaint with BBB. Even after BBB was involved, there seemed to be lack of communication between the higher ups and the case manager because she kept refusing to help me or reimburse me even after a spokesperson from the company had responded to the BBB complaint saying that I would be reimbursed. I would never have gotten any resolution had BBB not been involved. I am extremely grateful.

Oaj G.

01/24/2017 06:44 AM

I greatly appreciated the attention to my problem, the continuous communication of your efforts, and your willingness to keep at it until a resolution was found.

James V.

01/24/2017 06:43 AM

As soon as the BBB contacted the company they contacted me and resolved the matter immediately. I couldn't get any response from them until then.

Susan G.

01/24/2017 06:32 AM

I understand the BBB is an important rating for reputable companies. After several attempts on my own to resolve an issue, when I have had a breakdown in communication and I feel like I am a little man is these big bussone as I send a complaint to BBB. The outcome has been in my favor every time. You all are fair and impartial. You listen to both sides and work to resolve the issue. Good for everybody.

Frances L.

01/24/2017 06:21 AM

I had called Aviqua twice asking for a refund as I did not see anything regarding a monthly fee for products. They would not work with me. Told them I was going to file a complaint with BBB & so glad I did. They let me know when they were contacting the company & how long they had to respond. Was very happy that I got my fee back. Thank you BBB.

Diane M.

01/24/2017 06:18 AM

The same day you contacted company they responded to me that i would receive a refund, it was a hard time to finally get satisfaction thanks to BBB

Patricia V.

01/21/2017 05:55 PM

Without going to BBB, my issue would have been a loss cause working with the company on my own.

Shar B.

01/20/2017 01:13 PM

The BBB has the power to make companies think about what consumers think about their practices. I couldn't convince them on my own

Chris C.

01/20/2017 08:51 AM

Complaint was completely resolved within a few days. I was very pleased with the result.

Eric G.

01/19/2017 03:22 PM

The company initially blamed me for the issue. Refused to return my money in full. The customer service representative actually said they didn't care if I filed a complaint with the BBB, because they couldn't do anything. After I filed the complaint with the BBB, I got results fast. While the company has said to return 100%; I have only received a 100% return on one product. I'm hoping they will fulfill their promise. The most important thing was I spent an hour on the phone with the company and didn't get results, emailed them without a response, but once the BBB was involved, I saw results! Thank you BBB!

Rachel G.

01/19/2017 11:54 AM

I wouldn't know what to do if we didn't have BBB on my side to help me. They have been a life savior to me.

Erica Ivonne A.

01/19/2017 10:16 AM

I have received prompt responses with your service

Richard P.

01/19/2017 10:15 AM

FreedomPop was entirely unresponsive until the BBB complaint so that was pretty key.

Micah H.

01/19/2017 08:40 AM

If I had not sent this to you it would have never been resolved. I had tried websites, called. Nothing. So thank you

katharine T.

01/19/2017 08:20 AM

Nothing happened with my complaint until you got involved.

David S.

01/19/2017 06:59 AM

I was unable to get ahold of anyone at the company until BBB was involved. The help of the BBB was critical in having my complaint taken seriously.

Amy W.

01/18/2017 10:54 PM

My complaint was taken seriously and was addressed within the specific timeframe.

Sundar S.

01/18/2017 09:28 PM

This is an outstanding services that help and resolve most of the unresponsive company that take your money and forget you afterward.

Steven C.

01/18/2017 04:53 PM

Prior to having the BBB involved,although I think the resolution center that was involved with helping me tried to help, the issue I had was not taken so seriously that the issue was resolved. Getting the BBB involved escalated the issue enough to have PP issue a credit in my favor.

Judy L.

01/18/2017 02:51 PM

The staff at Princess called right away and the situation was resolved within an hour.

Sabrina N.

01/18/2017 11:41 AM

Good. Let's you tell your side of the story to a third party.

Paul A.

01/18/2017 11:31 AM

Online only, business got in touch almost instantly. Thanks.

Jeremy Y.

01/18/2017 10:37 AM

The online form is simple, direct and response is very quick. BBB is a great intermediary and is able to get to beyond the gatekeeper to the person who makes the decision. It is often just getting the issue presented to that particular person, whomever they may be, that can solve a problem. Thank you!

Vivian H.

01/18/2017 09:45 AM

Handle in a timely manner

Robert K.

01/18/2017 09:39 AM

I'am so thankful for the BBB because sometimes people like me feel helpless against survey panels and other businesses. please keep up the good work that you do.

Eva C.

01/18/2017 08:35 AM

The onlline form was easy to fill out. The response by BBB was swift, which forced a response from the business and I was made whole on the deal.

Brooks T.

01/18/2017 08:28 AM

My personal experiences have been that BBB brings pressure upon business entities. When BBB enters the picture these formerly non-caring, non-responsive entities stand up and pay attention. On at least three individual occasions, that is the only way I have been able to obtain the cooperation of a business entity. The complaints have ALWAYS been resolved in the manner that I was requesting; in the ethical; in the correct business manner. Thank You Again, BBB.

Laurene N.

01/18/2017 08:23 AM

BBB is an important asset for a business community and being able to leverage ratings from the BBB has a big impact when in conflict resolution.

Andrew J.

01/18/2017 08:22 AM

I am so happy to have someone help me with problems I could not resolve. I find that it seems to be easy to take advantage of senior citizens but this has really helped me and I will use this process again.

Mary H.

01/18/2017 07:58 AM

I can always count on BBB for reasonable resolutions.

Van T.

01/18/2017 07:19 AM

After several months, and many attempts to resolve this on my own I was unable. After less than a few days from contacting BBB, I was immediately given a refund/response.

Tyler H.

01/18/2017 06:43 AM

They got me a quick response from the business and my issue was solved within the week I placed the complaint.

Ashley J.

01/18/2017 06:42 AM

I was pleasantly surprised to find my issue resolved so quickly. I expected my complaint to be more a warning to others and didn't count on getting my money back

Curtis P.

01/18/2017 06:37 AM

I filed the complaint online as instructed by your office here in West Palm Beach. I think that the resolution was quite easy resolved as Netflix fully cooperated to get the issue taken care of.

Israel L.

01/18/2017 06:20 AM is like having an attorney on retainer without the fee! Numerous times the system has helped me with various merchant issues and I can't thank them enough. When the merchant sees a complaint they know you ,the consumer,mean business!


01/17/2017 03:03 PM

Thanks for the help

Marisa K.

01/17/2017 02:21 PM

BBB serves as a great support to consumers when they find themselves in a predicament with a business. I felt supported and guided as to how to manage my concern with a specific business transaction.

Daria C.

01/17/2017 01:35 PM

Helped notify the correct people in the company of a problem, so they could resolve the issue.

Ryan W.

01/17/2017 11:52 AM

I attempted to get my issue resolved several times with Sony. It took only one contact to get what I needed done from BBB. Thank you again for your quick response, although I feel like it shouldn't have come down to using your service.

Chris B.

01/17/2017 11:19 AM

After my insurance agent and I talked to the company over two months (almost everyday), we were extremely frustrated since we didn't have any other solutions except keep calling the company to resolve the issue. Somehow BBB came to my mind and I filed a complaint. After that, the company started responding to BBB's communication and BBB resolved my complaint within 3 weeks. Both my insurance agent and I were relieved after this terrible experience with the company thanks to BBB.

Chungseok S.

01/17/2017 10:40 AM

After going down every route I could find with the company I was no closer to solving my problem than when I started. The BBB helped me get the help I needed.

Benjamin C.

01/17/2017 10:18 AM

Within 2 days of filing a complaint with you Fox Connect contacted me by email & was willing to resolve the issue. Within 1 month of the complaint the issue has been totally resolved. I was concerned that Fox Connect has an F rating & forwarded that information to them as well.

Patti F.

01/17/2017 08:31 AM

Personally I feel that you guys carry a lot of weight out on the business field and after I contacted you the business that I had an issue with really changed their "don't care" attitude. If you guys didn't get involved in this matter I truly feel my case would have gone unresolved. I'm truly in great debt to you guys and just thank you for being there! You guys literary had my back and helped me straighten out the bully. I am a very fair person and felt I was taken advantage of - thank you for being there. .

Vanessa G.

01/17/2017 08:03 AM

You had a major rule in getting my money back.

Mazin Y.

01/17/2017 07:23 AM

The BBB puts you directly in contact with who you need to at a company to resolve a complaint instead of getting the run around or ignored. It forces the company to either deal with your situation or ignore it.

latoya J.

01/17/2017 06:19 AM


Lailonnie Pennie H.

01/16/2017 05:34 PM

I had been trying to receive a small refund from a company for a defective item which I returned for several months. I filed my complaint with the BBB and it was resolved in less than 1 week.

Joseph B.

01/13/2017 10:36 PM

Super smooth process getting my issue resolved. Very happy with the service!


01/12/2017 09:21 PM

Experience has been satisfying with the BBB.

Kayla H.

01/12/2017 08:30 PM

BBB does a great job in handling complaints. They get the businesses to respond to the complaints and get the problem resolved.

L M M.

01/12/2017 07:46 PM

The BBB has been extremely helpful and has always forwarded my messages to the correct business/address. It is often hard to tell which one is the right one.

Heather H.

01/12/2017 07:22 PM

My experience was an extremely positive one. For instance, my complaint with the BBB motivated KB Home to resolve my issue.

Vincent D.

01/12/2017 04:01 PM

Don't feel it would have been resolved otherwise

JoAnn G.

01/12/2017 11:45 AM

I felt good about doing the right thing to report bad business practices by the Flores J.Corp. I wanted to alert the BBB and other prospective customers about their misleading advertising and scam practices. I was surprised to be allowed to state what would make me happier about the Co. I am ecstatic to have had my Visa credit card refunded for the $ they charged me repeatedly. I could not, nor would I willingly have bought such an expensive set of products. The products themselves did not work as the Company advertised and I threw them all away. I am deeply grateful and appreciative of the BBB.

L.Diane M.

01/12/2017 06:44 AM

With high regard I respect the mission of BBB in an effort to protect consumers from business fraudulent activity.

Dwan E.

01/12/2017 06:15 AM

I believe it keeps companies accountable for their products. If you could resolve issues with Comcast for me, you can handle anything!

Carolyn M.

01/11/2017 12:10 PM

Google was ignoring the issue, taking days to respond, if at all. The line seemed to have gone dead until I filed this complaint, then they seemed to start caring.

Matthew B.

01/11/2017 09:36 AM

Excellent service when dealing with unfair business practices by other businesses. Thank you.

Cordell R.

01/11/2017 07:52 AM

As soon as the complaint was processed, I received my refund. Thank you.

Theresa D.

01/10/2017 07:36 PM

I attempted without success to get in touch with an online company but they had an automated system with no easy way to see to address my particular issue. Within 48 hours of submitting my filing with BBB I was contacted by the company and had the issue resolved. I couldn't have been more happy with the result! Thank You for being available and instrumental in helping me!

Benjamin B.

01/10/2017 07:12 PM

The BBB was extremely helpful. The business I was dealing with was very unprofessional and the BBB helped me resolve my issue.

Sierra K.

01/10/2017 08:32 AM

YescomUSA reacted right away, but I had to threaten to not withdraw my complaint and launch more complaints in order to get a proper refund , that in the end was a few dollars short. I was just glad to put the matter to rest.

Guy W.

01/10/2017 07:50 AM

I believe BBB got the attention of HP and helped me resolve this complaint the way I wanted it resolved. Not the way HP wanted it resolved. I wanted a refund. HP wanted to issue store credit. "This is just our policy" changed after I was in touch with BBB.

Bridget J.

01/10/2017 07:33 AM

I was very pleased with the quick response and resolution of this problem. I was a victim of an internet scam and your people handled it directly and efficiently. I just received word from my credit card company that they are satisfied that the company released their charges after you arranged for me to return the creams that were fraudulently charged to my account. Thank you so much for being there when we need you. I do hope you have told that company to be more truthful in their advertisement and more accessible by mail or phone to rectify misunderstandings.

Fr. Louise Z.

01/10/2017 06:51 AM

I am very thankful for the intervention and help of the BBB. I had gone in circles for hours spread over several days trying to resolve the issue on my own. As soon as I filled out the online BBB form, within a few days the company contacted me and my issue was completely resolved within a few minutes.

Amy E.

01/10/2017 06:18 AM

BBB you are very good in resolving complaints, however your staff behaviors is of a smart ass.

Milagros L.

01/10/2017 06:16 AM

The BBB on-line complaint filing system is excellent.

Charles P.

01/10/2017 06:14 AM

Just by your contact, the company was more willing to respond.

Dennis H.

01/08/2017 07:40 PM

After an exhaustive runaround with the company, it was refreshing to deal with the BBB. It is always great to have an impartial participant that functions as a go between. I'm truly grateful for the time and effort extended to me by the BBB as they assisted me in resolving this matter.

Cheryl O.

01/05/2017 04:18 AM

In this last case, BBB was instrumental in resolving the matter to a favorable outcome.

JeongHoon A.

01/04/2017 01:44 PM

Houzz is a company that has consistently demonstrated lack of regard for it's consumers. Many customers have been left with significant losses from Houzz poor business practices. I wish I had learned more about the company before purchasing from them. After realizing my order fell through their cracks and was almost never fulfilled I researched the company to find others have had the same fulfillment issues and timely refunds. Having the BBB assist me with my complaint protected me from an extensive loss with my purchase. The business history of Houzz can be considered when questioning that likely otherwise the company would not have fulfilled their obligation if it wasn't for BBB stepping in. Thank you.

Willow A.

01/04/2017 10:58 AM

BBB allows the "wrong-doer" to see I mean business.

Britney M.

01/03/2017 02:24 PM

I don't believe we could have resolved this with the help of the BBB! Thank you!

Gary S.

01/03/2017 01:22 PM

I guess your reputation gets results - I always try to resolve issue on my own - but responses are either slow - or non-existent - Involving BBB gets results

Barry L.

01/03/2017 12:33 PM

BBB was able to communicate with those able to make decisions at the company.

Chris B.

01/03/2017 07:44 AM

The business in question was contacted many times over 5 months. They finally rejected my request. I decided to give it one more attempt using BBB and the company responded. Without BBB I would be out $89. In this economy where every dollar counts this was a welcome addition to my account. Will use and recommend BBB to all my friends.

John N.

01/03/2017 07:36 AM

I liked the speedy service on using online service. There was an immediate response drom BBB and Company I complained of.

Vickie C.

01/03/2017 06:39 AM

The BBB helped me get the response I needed from the company. Also, with the help of the BBB the company followed through.

Sonya C.

01/03/2017 06:23 AM

Excellent response and a successful outcome=A+ rating.

Carolyn G.

01/03/2017 06:11 AM

If it wasn't for the BBB I would never be able to obtain what is rightfully mine with paypal or other companies. Companies just dont care anymore and if this wasn't here I would have lost out on so much time and money.

Christina C.

01/02/2017 06:56 PM

Keep up the good work

Leo Laz L.

12/31/2016 07:18 PM

Almost every time I've used bbb the company I complained about resolves the problem, and I'm sure without bbb these problems never would have been resolved, because until bbb involvement , the companies were ignoring me

Forrest R.

12/30/2016 10:04 AM

I think it was a big part of me getting answers and what I asked for. Before I wasn't getting no where with the company and after I filed the complaint had no problems getting the answer I ask for!

Donald George Z.

12/29/2016 11:22 PM

I think it sped up the process. Saw multiple complaints on line about their customer service.

rebecca L.

12/29/2016 04:49 PM

I got nowhere with the company ( Emporium llc ) I was dealing with on my own. Within days of enlisting the help of the BBB I was contacted by the company and the matter was soon resolved. I think the BBB was pivotal in getting my problem solved!

Jay S.

12/29/2016 04:39 PM

For whatever reason companies respond quickly to BBB complaint

John D.

12/29/2016 02:33 PM

BBB was extremely instrumental in resolving complaint. After I had already sent all the requested proof that they required of me and then rejecting my claim, the last response from "THE COMPANY" was "Do what you got to do!" Then it was suggested to me from a friend to try BBB before filing a small claim. You saved me alot of time and money. Thank you again.

Maria G.

12/29/2016 02:04 PM

Thank you for assisting me in contacting the proper people at the company to resolve the issue. When I call them all I got was a dead end. You help me get a resolution.

Michael D.

12/29/2016 12:59 PM

I feel that if I did not contact the BBB for help, my issue would've never been resolved. I'm so glad I didn't wait to let you know about it.

Christina P.

12/29/2016 11:31 AM

I believe that having a service of this magnitude that holds these businesses accountable for their unethical practices is critical to every consumer out there. I was happy to use this service and would use the BBB again if the situation arose that I needed to have an issue resolved that a company failed to do.

Matthew M.

12/29/2016 10:41 AM

You protect consumer right and we trust BBB to listen, help and represent consume when they have problem.

Jie W.

12/29/2016 09:41 AM

In my experience, my valid concerns would be ignored or denied, short of contacting an attorney. Contacting the BBB saves myself and the contested business much time, money, and aggravation.

Thomas M.

12/29/2016 09:23 AM

After many days and hours trying to solve it on my own, within hours BBB had me a contact and a response to my issue. Both parties involved were very gracious and prompt when dealing with my issue, I appreciate that my time mattered to them. Thank you

Nathan J.

12/29/2016 08:52 AM

BBBput the fear of God into the company, making them respond immediately upon receiving BBB's letter. You all resolved in three days what I tried to resolve for a year. Thank you.

Kafia H.

12/29/2016 08:38 AM

I had a very good experience,you guys had a very pleasant sense of urgency to my problem.

Xavier S.

12/29/2016 08:23 AM

I believe your intervention was the maim factor in their decision to fulfill the obligation with me.


12/29/2016 07:50 AM

Well, BBB helped to get me a refund on my disputed charges after I was lied to by a AABACO customer service rep that nothing could be done. So thank you very much for your assistance!

John S.

12/29/2016 07:07 AM

I think BBB has used all the available tools to influence the positive outcome.

Nikolay M.

12/29/2016 06:32 AM

It was very effective

Randall M.

12/29/2016 06:32 AM

I feel that BBB resolved my complaint very quickly and efficiently and I ended up getting more than expected.

William M.

12/29/2016 06:19 AM

This service allows you to share your experience, good or bad,and get a direct,prompt response from the source until there has been a resolution to your satisfaction or to some sort of compromise. Even if you don't receive the resolution you're seeking you are able to voice yourself, be heard, and get closure. I have had nothing but professional interactions with both the BBB and the other parties involved. I think having a 3rd party sort of mediate assists in both sides being heard and outcomes are usually fair.

Jeanine D.

12/28/2016 04:56 PM

Otherwise wouldn't be solved.

Almina K.

12/28/2016 12:45 PM

I believe that without the BBB,it would be unlikely my complaint would be resolved. Even as valid as the complaint was, HP wasn't responsive. The Complaint was resolved within 48 hours of BBB's involvement.

George Z.

12/28/2016 12:20 PM

I think it is especially helpful in that it affords a method to address a business that is greedy and uncaring. When you get stonewalled by a business coming to you gives one the sense that they have some power to resolve an issue. Without you, these greedy and uncaring business would simply go on being greedy and uncaring.

Carol Lee T.

12/28/2016 10:25 AM

The process proved to be more helpful than I expected.

David W.

12/28/2016 10:14 AM

The vendor that I had a complaint about, was obviously concerned about the information on BBB. They resolved the matter very quickly after they found out that there was a complaint.

Shari D.

12/28/2016 07:59 AM

I found your service effective, fair, response and easy.

Kay R.

12/28/2016 07:03 AM

The BBB was instrumental in resolving my complaint. Prior to its involvement My e-mails were ignored. Once the BBB stepped in, both sides worked towards a resolution.

Emily Byrne C.

12/28/2016 06:26 AM

all good

Tu N.

12/28/2016 06:09 AM

Very helpful resource, I wish you prosperity.

Anna G.

12/28/2016 05:21 AM

The business did not respond until I submitted complaint to BBB.

Matthew K.

12/27/2016 09:50 PM

It is a relief that a company is willing to help you resolve a critical matter. I feel business owners have a great respect for the BBB because business owners are willing to cooperate with BBB and solve the matter in a quick manner.

Olivia E.

12/27/2016 07:59 PM

As soon as I let you know I had a problem within a couple of days my product was shipped & I got it on time. Thank you very much!!

Charyl S.

12/27/2016 06:52 PM

I had an issue with a company clearly trying to take advantage of consumers. I contacted you and it was resolved within hours. You are great and thank you for your service!

Jay M.

12/27/2016 04:03 PM

Very helpful

Billie M.

12/27/2016 04:00 PM

BBB showed influence over the Business that had ignored the basic courtesy toward their Customer [Myself]. It took two interventions by BBB before the Business concerned responded. My own requests had been totally ignored. Thank you BBB! Good job! Ray Christe

Raymond G. C.

12/27/2016 01:40 PM

Your office was great in helping me resolve my complaint! Your office was crucial in the resolution of my complaint as I am on the east coast and the complaint was with a business on the west coast. Without the BBB, it was highly unlikely that the complaint would have ever been resolved. The communication with the company had broken down and I had no other resource with which to resolve the complaint on my own. Your office did a fantastic job and the complaint was resolved in a very timely manner. I sincerely appreciate your efforts on my behalf in getting a resolution to my problem. I truly believe that without the BBB, I never would have gotten a settlement to the complaint. I thank all who assisted in getting the resolution.

Donald Varner V.

12/27/2016 12:19 PM

I fought with ebay for countless hours via telephone and all were the same, feeding me lines from their script telling me i was wrong. After contacting you and filing a complaint, i was amazingly refunded for the item that was returned in the condition is was not sent out in. If i would have known it would actually work, i would have gone for lost time as well. Thank you BBB!!!

Sam C.

12/27/2016 10:11 AM

Very impressed with the level of service.

Joseph B.

12/27/2016 09:37 AM

BBB helped mediate my bussiness issue with Ebay in a smooth way. I did not expect it to be that easy. I am very satisfied that BBB exists to help solve issues with businesses.

Luis M.

12/27/2016 09:32 AM


Bill L.

12/27/2016 09:26 AM

BBB is a useful intermediary with businesses. A necessary support for web-based purchses.

Peter M.

12/27/2016 08:21 AM

I had no way of contacting this company until I filled out a form on line with BBB. With in a day this company that I had been trying to contact for 6 months reached out to me. I am very grateful for this service!

Annealisea P.

12/27/2016 07:18 AM

With your help, a month long dispute was settled in a matter of days.

Derek F.

12/27/2016 06:54 AM

Settled my problem when they would not listen.did not know what else to do

George W.

12/27/2016 06:11 AM

I'm disappointed it was needed, but thankful it was available. From my perspective with the BBB, I appreciate the arbitration assistance.

Matthew I.

12/27/2016 06:06 AM

The service was quick and I believe I got a response quickly because of the report.

Rashita C.

12/24/2016 10:42 PM

Only after my contact with you folks, I got contact with the disputed business. You then followed up with emails telling me what you'd done and asking about any progress. You also made it flow with the email encouraging reports to you about what was or wasn't happening and when it should. I think without your help I'd have gotten nowhere.

Robert F.

12/24/2016 08:41 AM

The company representative was impolite and did not put the customer first. By contacting the BBB, I was able to have a third party mediator with the company over an issue that should have been easily resolved.

Elizabeth M.

12/22/2016 08:31 PM

Extremely thorough. Courteous, careful, and kind. All I would expect from the BBB.

Patrick K.

12/22/2016 07:45 PM

very helpful

Brandon S.

12/22/2016 05:41 PM

The lady was very professional and very nice.

Margaret K.

12/22/2016 03:29 PM

Company immediately stopped contacting me for a balance on products I did not purchase.

Colleen S.

12/22/2016 12:04 PM

The BBB resolved the issue I had with a business promptly, and courteously. The matter was resolved in less than two days. I tried handling the matter myself for two weeks with no response from the company. One easy to fill out form with the BBB and the company responded instantly.

Gary D.

12/22/2016 09:32 AM

BBB is my best friend. Business are afraid of getting bad marks against their business. I have never seen a faster response from both the BBB and the companies calling me from higher levels in the company. Some bad businesses do not care and will continue to do bad things like charge peoples credit cards. I love contacting the BBB for a fast, friendly helpful hand.

Faye W.

12/22/2016 09:00 AM

It was after the company I had the dispute with was contacted by the BBB that the issue was resolved. I firmly believe that I would still be waiting for my refund check. The company really relies on a good rating from BBB and a threat to reduce their rating worked wonders.

Kathleen Ann F.

12/22/2016 08:39 AM

I don't believe I would have resolved this complaint without the BBB

Pamela D.

12/22/2016 07:45 AM

I had reached a point with the company where it felt like it was my burden to resolve their issue. After involving BBB, I immediately started getting action on the part of the company. I feel that the rebuttal process was a very important feature because it allowed me to clarify (or debunk) assumptions made by the company's customer service department about the status of the issue.

Jeffrey S.

12/22/2016 06:55 AM

was able to do what the company's billing dept as well as supervisors said could not be done. Thanks.


12/22/2016 06:05 AM

BBB was proactive in acting as a mediator to resolve the issue in a very timely, professional and satisfying manner.

Linda P.

12/21/2016 06:30 PM

For my stolen e-gift cards bought from Paypal, I have tried to contact ebay and paypal, but neither works. I was very disappointed and thought it would be the end that I would have to take the loss by myself.BBB was my last resort and I did not have much confidence in it at the beginning. But, it worked! And in a timely manner! Paypal used to be very rude and indifferent in dealing with my issue, but with BBB complaint, they did not ask any further question, and just issued me the refund with apologies, which they owed me. Thank you, BBB, for helping me and customers like me. I will tell every friend of mine who might need your help. Again, thank you!

Fengping Y.

12/21/2016 11:43 AM

My issue was resolved above my expectations.

Jerod S.

12/21/2016 08:15 AM

I was getting nowhere with the company I was having issues with until I filed a complaint with your company and then quickly they changed their attitude and it was resolved

Dale W.

12/21/2016 07:59 AM

BBB's online service was very easy to complete and expedited my complaint quickly and to my utmost satisfaction.

Teri M.

12/21/2016 07:22 AM

The BBB was very instrumental in resolving the complaints that I have had against certain businesses. Because of the BBB the businesses took my complaints seriously and took actions to resolve the issue. Unfortunately,some businesses seek to take advantage of or obtain money from customers fraudulently. The increase and popularity of online sales and transactions has increased the prevalence of scams against customers and made it easier for businesses to be dishonest and perpetrate fraud. The BBB provides consumers protection against unscrupulous businesses as these businesses know how important a BBB rating is. Thank you BBB!

Cynthia J.

12/21/2016 06:48 AM

I had excessive wait times and get getting disconnected with the company. And then, they have generic responses that did not address my issue. After contacting the BBB, the supervisor that contacted me was very polite and eager to resolve the issue.

Kimberly A R.

12/20/2016 03:10 PM

When you make a report with BBB then the business you are having trouble with, really gets the point that your not playing around. I love how the company has to respond to the BBB report within a timeframe. I've used the service twice in my life and will do so again if need be.

Erin R J.

12/20/2016 10:49 AM

So many times the products are from companies out of the state and it is most difficult to get the company to take a complaint from a senior citizen seriously. Your service provides a means to get that information to the corporation's right party to resolve this. You people are a blessing. A big help and I tell everyone to go to the BBB to get results. Thank you.

Mel S.

12/20/2016 09:56 AM

Filing a complaint with the BBB was the only way in which I was able to get a resolution from this company. Something happened with them once before and by getting the BBB involved it was resolved much faster than if I had tried going only through the company.

Jennifer V.

12/20/2016 09:33 AM

I contacted the merchandise many times and my problems were never solved until I filed a complain on BBB.


12/20/2016 09:28 AM

I was frustrated in being totally unable to terminate my Yahoo email account --- and unable to contact Yahoo for help. After a couple months of fruitless efforts, I contacted the BBB and received immediate help and relief. I greatly appreciate the BBB's professional expertise in resolving this problem with Yahoo --- and now just hope that the hacking Yahoo has been suffering has not affected my personal information.

L. Margaret W.

12/20/2016 09:08 AM

The business I had a problem with was apparently unwilling to pay for my services. Once I got BBB involved, the Business at issue did speed up the process and resolved the problem.

Miguel V.

12/20/2016 08:46 AM

Everything is excellent

Yibin Y.

12/20/2016 08:43 AM

HP was not honoring the warranty on my computer when it stopped working properly. I called HP on the final day of my one-year warranty, but the tech could not determine the problem. He informed me that I would have to pay to extend my warranty or no one could help me from that point forward. At that point I contacted BBB and HP soon repaired my computer at no cost to me.

Jerry H.

12/20/2016 07:37 AM

I knew from replies to previous complaints, in other forums, that the company merely stated it's policy that the customer has to pay for returns regardless whether the product was defective. My product was defective and I was supposed to pay for the return. I needed an advocate. I contacted the BBB who corresponded with the company. The response from HobbyTron was immediate and I received a pre-paid return label. I am now waiting to see if the company, as promised, will replace my item. I am thankful and appreciative that the BBB advocated on mt behalf.

Michael S.

12/20/2016 07:18 AM

I think just by have the option to get the BBB involved brought my unresolved issue with the vendor to light and made him respond and act when I was getting no response at all.

Chasen Charles C.

12/20/2016 07:08 AM

It made it clear that there was an issue and got a response both times I have used the online services. Thank you!

Douglas K.

12/18/2016 11:23 AM

My experience with BBB was great. The issue was resolved within a week. I really appreciate your fast response.

Marion E.

12/18/2016 03:07 AM

I am truly thankful that BBB helped resolved my issue. If it wasn't for their help I would have gotten scammed.I truly felt BBB was concerned about the issue I encountered with PayPal.

Dorothy J.

12/17/2016 11:06 PM

You folks were the only thing that MADE Total Merchant Services take my complaints seriously. Because of you they complied with my requests and are no longer hounding me. THANK YOU!!!

Holly C.

12/16/2016 10:36 PM

I made contact with the company several times over the course of 5 weeks and did not receive help, I contacted the BBB and within a matter of 6 days, the issue was resolved.

Sher M.

12/16/2016 08:58 AM

Thank you for your support & help. Your organization is such great helpful for everyone. Thank you again!

Haresh M P.

12/16/2016 07:28 AM

Prompt response from both BBB and vendor. Assume BBB intervention helped resolve the issue.

Linda B.

12/15/2016 06:34 PM

They went after the company and brought results

Barbra M.

12/15/2016 02:28 PM

Without BBB, EBAY would have ignored me completely, it was like the little consumer against the giant company. With BBB working with me made it much more open and fair level situation.


12/15/2016 08:28 AM

It was a quick and painless experience, which is just what I was seeking.

Lisa N.

12/15/2016 08:02 AM

Helped resolve my problem in a very short time

Don H.

12/15/2016 07:08 AM

Gave me a chance to file my complaint.

Xiao-Liang C.

12/15/2016 06:15 AM

I use the BBB as a lat resort when a business doesn't address my concerns. The BBB gets results for the consumer. Thank you!

Michael D.

12/14/2016 09:58 AM

The application process for a complaint is very simple and easy to use. The process is very effective! The reputation of the BBB usually forces businesses to do the right thing.

Brian D F.

12/14/2016 09:44 AM

The process was streamlined, very user friendly, and encouraged collaboration. It forces registered businesses to stand behind their promises to their customers.

Tosin B.

12/14/2016 09:06 AM

My items were shipped within hours of you notifying the company even though they couldn't tell me when they would ship just before I contacted you.

Janice W.

12/14/2016 07:27 AM

I was getting nowhere with the company and after filing with BBB they were willing to cooperate.

Yazmin K.

12/14/2016 05:16 AM

BBB assist in communicating concerns with services and products issues. The open up dialogue when direct contact has been unproductive. They are able to provide business ratings on responsiveness of a great number if companies.

William P.

12/13/2016 05:28 PM

When the BBB gets involved businesses tend to take notice and take me seriously. Corporations will take advantage of consumers or disrespect us and the BBB protects us. I'm very impressed.

Ben G.

12/13/2016 04:51 PM

The availability of a third party for complaint resolution in a business transaction is a great convenience. It reminds me of when people turned to elders or wise men in Africa and resolve problems with dignity, instead of anger. It binds people together.

Viki D.

12/13/2016 01:28 PM

If I had not filed a BBB complaint and followed through with it, I would have been ripped off by a company who only sent one quarter of the product they said they sent. I didn't really understand the process, but by continuing to press my point they eventually refunded the full amount. I could tell that they didn't believe me, but they still refunded my money.

Nomy L.

12/13/2016 12:58 PM

I really appreciate the time the BBB takes to hold retailers accountable. Any effort is great effort.


12/13/2016 10:31 AM

My issue was being ignored by SCEA, and the BBB was able to get a timely response.

Lakota L.

12/13/2016 09:38 AM

Excellent attention

Benjamin I.

12/13/2016 09:35 AM

I was pleasantly surprised to find such a quick response and resolution to my complaint.

Melanie P.

12/13/2016 09:33 AM

Every time the BBB gets involved, I get an immediate response from the business and they are suddenly more than willing to work with me. The fact that other businesses take the BBB so seriously is testament to how successful and effective the BBB is.

Natalia P.

12/13/2016 09:26 AM

I was getting no useful response from the vendor prior to initiating a complaint with BBB. I was only getting emails that they were looking into the problem. The BBB complaint immediately generated a resolution.

Joe C.

12/13/2016 09:06 AM

complaint was handled quickly with positive results, that I was unable to do alone - thanks for your support & help

Michael M.

12/13/2016 09:01 AM

I absolutely received no resolution to a problem I had with an eBay gift card purchase despite following all required protocol. After three months of eBay's neglect, I reported the situation to the BBB. The problem was resolved two weeks later. Thank you!

Brent G.

12/13/2016 08:24 AM

Complaints via BBB get escalated, which helps the chances of having them resolved.

Paul C.

12/13/2016 07:49 AM

the only reason it got resolved was because of the bbb

Tammy M.

12/13/2016 06:23 AM

good companies make mistakes too and if they do then bbb comes handy because they do not like to stay in the spotlight for the wrong reason

Manfred S.

12/13/2016 06:16 AM

After trying to contact a company several times without getting a resolution, I use BBB as my last resort. Once I file a complaint it appears to me that the company is more willing to resolve the issue at hand. I love your system and it is very efficient.

Tartaneisura R.

12/09/2016 08:37 PM

Tradesy mis-authenticated the bag I sold and shipped it back to me damaged. They also debited my credit card 4 days before I received credit for this sale. I contacted them every day from Mon to Thu and got general responses, no real help. after BBB complaint Tradesy finally offered compensation for damage. I also sent them an independent authentication report that my bag WAS authentic and they restored my listing on their site upon my request. without BBB intervention they wouldn't even bother to listen. Thank you.

Natalia K.

12/08/2016 08:09 PM

The company I had a dispute with had no contact information on their website. If it was not for the BBB my issue might have never been resolved.

Tina B.

12/08/2016 03:46 PM

This was a very quick turn around time for the information I needed and response from the company I had the issue with

Lisa B.

12/08/2016 01:43 PM

I think BBB was very instrumental in getting the business to respond to the complaint. In both instances the company was very responsive. Within 3 days of filing the complaint, the company contacted me and made resolution to my satisfaction.

Joe M.

12/08/2016 11:35 AM

Response was quickly for me and for the merchant that i had the complaint against.

Ruthie H.

12/08/2016 09:52 AM

I was frustrated with the business that was not acting to quickly resolve a simple problem. I never received my order and the shipping records showed that it was not delivered. BBB was the leverage I could call upon to get a response after contacting their support email system six times to no avail.

John E.

12/08/2016 09:40 AM

I am happy with the help that I received from BBB. I received a refund which I could not receive via customer service.

Paul C.

12/08/2016 08:30 AM

The first time I filed a complaint with BBB the response, follow up and intervention was extremely impressive. This time we did not need a mediator but the problem was resolved much quicker than the first time. Each experience I am more and more impressed. Thank you for all that you do for the consumers. Have a happy holiday

Marlene T.

12/08/2016 08:22 AM

BBB helps resolve problems quickly and in writing form from business.

Kay K.

12/08/2016 07:49 AM

The process was easy & effective.

James C.

12/08/2016 07:27 AM

I did not have to talk to a human, and my complaint was fairly simple; I just wanted them to stop calling my company, but for my need the BBB form and responses worked well.

Lisa Q.

12/08/2016 06:59 AM

This is necessary for the customer who are taken advantage of. BBB has helped in the past. In all cases I've gotten favorable results and refunded for the unjust charges.

Jacqueline F.

12/08/2016 06:13 AM

very prompt responce

Robert S.

12/07/2016 10:30 PM

Awesome. Fast. Informative.

Lisa W.

12/07/2016 07:04 PM

I always try to resolve a dispute with the merchant first. Whenever bbb gets involved they get it resolved, thank you

Rick K.

12/07/2016 05:15 PM

I was pleasantly surprised that it actually worked. It was my last resort.

Robert M.

12/07/2016 11:15 AM

They contacted the company and communicated the issue with they after I was unsuccessful. They also followed up in a timely manner and kept me updated in the process.

Ashley P.

12/07/2016 10:46 AM

BBB helps you to say its not a joke and that you need to be taken care of. this is a big help

Kirk H.

12/07/2016 10:09 AM

I am very greatful for the help from bbb, many businesses try to take advantage of consumers the bbb keeps these businesses accountable thank you so much for helping me

Lorraine S.

12/07/2016 09:08 AM

BBB has always handled my situations in a timely and professional manner.

Lillian F.

12/07/2016 06:43 AM

Your staff is always professional and effective.

Joseph D.

12/07/2016 06:11 AM

Overall, my experience with BBB in general has been positive and effective. Pleased to continue having the consumer protection provided by BBB.

Dwan E.

12/06/2016 04:27 PM

Extremely helpful. I called the company I complained about first, but they refused my request for a refund for the subscription service that I didn't knowingly subscribe to. They refused. I received a notification that they were refunding the charge to my credit card only after the BBB became involved.


12/06/2016 04:04 PM

The company I had issues with (Google, Inc.) doesn't really care at all about the public regardless of the popular misconception of them as a "good" corporation. They do care about maintaining the false perception that they're a force for good in the world, so a publicly visible communication with them helps level the playing field where it's not a "nobody" versus a big powerful sociopathic (money matters, people don't) corporation anymore. So having a publicly visible way -- where they get negative attention if they choose to not be reasonable -- to make complaints is a wonderful asset for the public, and very much a necessary one.

Chris R.

12/06/2016 01:06 PM

Couldn't get the company to even respond to emails received a call within 72 hours after filing the complaint!

Tannith M.

12/06/2016 12:59 PM

I told Remo that their description of the capabilities of the software was not accurate, They told me that the problem was with my flash drive and there would be no refund. I referenced their statement about how the software was supposed to recover data that was missing for any unknown reason. Their response was that they would upgrade me to next level of software which still would not solve my problem. Had it not been for your involvement I would have never received a refund.

Curtis B.

12/06/2016 12:04 PM

They were extremely helpful especially in a position where I had no way around getting anything taken care of from the company that was refusing helping me out.

Nadia M.

12/06/2016 10:39 AM

I appreciated the fact that I got a response fairly quickly.

Joel B.

12/06/2016 10:08 AM

BBB is right on time. They took care of my situation with time warner. I am very pleased. Thank you.

Phillip B.

12/06/2016 09:40 AM

With the help of your services a business is more involved in responding to a complaint made against them.

Doris F.

12/06/2016 09:20 AM

The day I told the company I had filed a complaint with BBB, they sent my refund check that I'd been waiting on for four months.

Christine C.

12/06/2016 08:55 AM

My problem with unwanted contact from a vendor was resolved very quickly after I completed the complaint form with BBB. My notifications were timely and the resolution was exactly what I was hoping for.

Charmin G.

12/06/2016 08:33 AM

The company told you that they had refunded all the money but only sent half of it. You took it further and I finally received it all.

Cheryl K.

12/06/2016 07:17 AM

I feel the company would not have responded if I had not told them I had a BBB complaint. Thank you.

Lesl H.

12/06/2016 06:18 AM


Lenny S.

12/05/2016 05:34 PM

I was very happy and satisfied that BBB was SO instrumental in resolving my complaint. I had no luck in resolving this issue on my own and didn't know where to turn until a family member suggested BBB. And I am forever thankful!!

Belinda P.

12/05/2016 09:30 AM

Everything looked to be getting resolved at first, but I have no longer heard from Newegg after I responded to them, since my response automatically closed the case.

John W.

12/05/2016 06:56 AM

BBB was very quick to respond to me and forward my complaint to the company!

Brad S.

12/04/2016 05:52 PM

Very timely response to my issue, and quick resolution with the company.

Anthony S.

12/03/2016 08:10 PM

your on-line form was very easy. I believe BBB worked behind the scene to put pressure on Greed Dot to solve this case and I am very thankful for that.

Russell K.

12/03/2016 11:38 AM

I've used your service several times. Some businesses just do not care and nothing will help. But in several cases they just needed the extra pressure that the BBB provided before they'd do the right thing. I've recommended your service to others sand will use you again if needed.

Maria C.

12/03/2016 08:37 AM

Very helpful. Solved my problem. thanks again!

Denise K.

12/03/2016 06:46 AM

I had made several attempts over several weeks to resolve the issue myself. Even going as far as to threaten to go to the BBB. The company made no attempt to communicate with me or try to resolve the issue. Not until I did involved the BBB did I get resolution to my problem.

Kimberly K.

12/02/2016 06:42 AM

The issue with the company was resolved quickly and I feel that BBB was very helpful to me in securing a positive resolution.

Sandra P.

12/01/2016 07:13 PM

Everything was easy and understandable. Thank you for help. All the best.

Nemira B.

12/01/2016 03:50 PM

Basically, I submitted my complaint on one day, then the very next day the Yahoo Concierge Dept. reached out to me in reference to the issue I had with them. I TRULY appreciate the expedient service The BBB offered in this matter!!!!!

C H.

12/01/2016 02:26 PM

I had to deal with very unpleasant people who were rude and unprofessional. Until I made the complaint with BB. Then I delt with a very positive and friendly person who helped to resolve my issue.

Eric M.

12/01/2016 10:16 AM

I would not have gotten my refund in such a timely manner without this website.

Holly L.

12/01/2016 08:36 AM

The BB assistance was crucial in assuring the outcome was fair & just. Thank you I got no where with the company till you stepped in.

Jacklyn B.

11/30/2016 08:48 PM

Business responded promptly to BBB inquiry. First response clarified business understanding that my concern had been satisfied. My rejection of that result was handled immediately. Business researched my response to find it was valid and called me to rectify. They took the BBB system query at face value rather than ignoring my phone calls. Concern was immediately satisfied entirely and pleasantly.

Pamela S.

11/30/2016 05:00 PM

With your assistance, PayPal & its collection agency, have ceased sending me payment notices for purchases I never did. Also, PayPal did send me a personal response that it will never charge items to me and it was sorry for the error.

Joann S.

11/30/2016 02:39 PM

I had been trying to get my issue with the storage facility resolved for months. As soon as I contacted the BBB I was given a date as to when I could expect a reply. Every date was kept and my issue was promptly resolved. I received my refund in a timely manner.

Martha H.

11/30/2016 11:35 AM

Well BBB couldn't contact company. But I guess if you can't contact company they what can one really do. The company actually did get ahold of me and resolved the issue. Not sure if I would try and use them again.

Karen J.

11/30/2016 08:12 AM

My complaint was resolved in a timely manner. I was very impressed with the BBBs ability to handle my matter as I had been working with Vayama for over 4 months to no avail.

Rikki A.

11/30/2016 07:20 AM

My husband and I are thankful that there's BBB because a lot of companies specially big ones don't care about their customer and BBB are always helpful to us in everyway. I shared this experience to a lot of friends and hopefully it won't happen to them but just in case they can count on you guys.

Connie P.

11/30/2016 07:04 AM

The online submission process was easy and the resolution process made me feel like I had a voice. Great job.

Jeremy W.

11/30/2016 06:40 AM

Believe my issue would not have been resolved without the BBB intervention.

Shirley M.

11/30/2016 05:28 AM

complaining to BBB definitely brings the situation to a head and gets the immediate attention of the company in question. companies have all the power, patrons have none until we call in the big guns. Thanks BBB!

Dorothy M.

11/29/2016 06:23 PM

Multiple contact attempts over 1 year, through email and by phone, were always met with vague responses or referred elsewhere. Less than 48 hours after filing my issue on the bbb site and my issue was resolved, though I never got a straight answer from the company about what the problem was.

Joel K.

11/29/2016 02:39 PM

You saved me from one of the worst customer experiences I've ever had. I know that the company I had the dispute with would have continued lying to me and stalling the return process forever if I had not filed a complaint with you. Months they did this to me with no end in sight, and a day after I filed my complaint with you they took action. Thank you so much.

Kacey W.

11/29/2016 01:41 PM

BBB made sure that my complaint reached the business who had closed its customer service for private persons.

Anna S.

11/29/2016 01:03 PM

i attempted to resolve this through the business directly. I couldn't achieve resolution. When submitting to the BBB, they responded immediately. I believe the company's reputation is extremely important to them so they responded immediately to the complaint. The BBB compliant process was extremely simple to use and not at all time consuming.

Thomas D.

11/29/2016 12:23 PM

After calling and e-mailing Metro Express for over 1 year for unwarranted fines I contacted BBB to help me resolve the problem. A short time after contacting BBB Metro Express sent a reply indicating they were aware of the issue and that they would take steps to correct their problem. After many calls and e-mails from me to Metro Express without any results BBB resolved the issue with one contact. Thank you very much for your assistance.

Michael C.

11/29/2016 10:24 AM

After months of runaround over not getting my refund, all it seemed to take was contacting you and the check was in my hands 5 days later. Thank you. Emporium needed a reality check. The sad thing is, I don't think I would have ever been refunded if I hadn't contacted you.

Gary S.

11/29/2016 08:39 AM

The company would not talk to me, but they gave BBB and answered and then started to talk to me

Roderick W.

11/29/2016 08:35 AM

My issue would never have been resolved without the help of BBB. I really appreciate your help.

John T.

11/29/2016 08:25 AM

After months of negotiating with the offending company myself, I reached out to the BBB. Within a couple of weeks they were able to arbitrate a resolution that was beneficial for both parties.

Matthew W.

11/29/2016 08:05 AM

Every time i use your service,i receive quality results,every scammer gave me back my money.

curtis J Y.

11/29/2016 07:57 AM

For the second time in 2 years, Yahoo locked me out of my email account. In 2014, I spent MONTHS trying unsuccessfully to reach someone at Yahoo by phone or online. I had to open a second, temporary Yahoo account just to use my email. But after I contacted you, Yahoo called me in 2 days and resolved the problem. I gave them a cell phone number to use as my "problem resolution" and ID verifier if it ever happened again. In October 2016, it happened again and the cell phone number wouldn't work to give me access to either account! Again I contacted you and Yahoo responded immediately. You are the ONLY REASON I WAS ABLE TO RESOLVE THIS PROBLEM!! I wish everyone who uses Yahoo for email knew about you and your efforts. Thank you!!

Susan H.

11/29/2016 07:46 AM

Company was totally unresponsive until BBB became involved. Even then, they waited until the last HOUR of their LAST DAY to contact me regarding the issues. Initial contact offered less than had been paid for and taken away. My insistence to be made whole yielded an agreeable resolution. Clearly without intervention from the BBB ....... nothing would have ended favorably in this matter. THANK YOU!

Stephen M.

11/29/2016 07:30 AM

Without your help, this would not have been resolved.

Ron H.

11/29/2016 07:28 AM

Company was receptive once a complaint was filed.

Dennis K.

11/29/2016 07:12 AM

Once I had told the company that I had filed a complaint with the BBB my money was refunded immediately no further questions asked.Your clout convinced them to do the right thing. Thank you very much. I greatly appreciate the work you do.

Renate B.

11/29/2016 06:51 AM

It was so easy and thorough. I'd been trying to get this company to resolve a $19.95 invoice that I didn't actually owe because I returned the product, which they denied so many times I paid for it so they would leave me alone. I mailed in payment twice(!) which they never processed and they sent me invoices for almost a year. BBB was quick and efficient and got the issue resolved.

Krystle P.

11/29/2016 06:27 AM

This was my first time using BBB to resolve my issue with PayPal. I would not have received a full refund from PayPal if it was not for the BBB. Thanks alot for making this experience pleasant.

LaTanya W.

11/29/2016 06:21 AM

Class act. Protecting the average citizen. Thanks

Chris R.

11/29/2016 06:18 AM

The BBB has the reputation, that any business that has a complaint, the business must follow the rules to resolve the complaint. Keep up that reputation!

Ronald H.

11/29/2016 06:15 AM

Any complaint I ever had with a company was resolved when I contacted BBB. The company does not want a bad reputation because it eats away at their own profits, so they usually respond back to correct the situation.

Mary J.

11/29/2016 06:13 AM

Paypal representatives only answered to my concerns after i sent a complaint through BBB.

Leonardo Daniel S.

11/28/2016 02:05 PM

I had contacted the company with my compliant and was not getting a response back as quickly as i would like. BBB got back with me within a day and their contact with the company produced the results i was looking for! So easy to use on line

Tia L.

11/28/2016 06:37 AM

The BBB was the only reason that the company I had an issue with finally called me, I had been requesting for someone to call me for almost a month before the BBB was involved.

Ceddrina W.

11/26/2016 09:13 PM

BBB was very effective in getting the owner of the business to actually cooperate in reaching a resolution. Before your intervention the owner of company refused to remedy the defective products at all.

John, Rosemarie, Renee G.

11/25/2016 05:38 AM



11/24/2016 11:56 AM

BBB holds companies & consumers publicly responsible for their actions. Without your service, others would not know the rating of certain companies, disputes would not be resolved in a timely manner nor would there be any incentive to make a resolution since the resolution process between company and client is effectively one on one. You bring that into the public scope so that other consumers can see how a singular customer has been treated. This most certainly will affect public opinion of a company so it is in their best interests to resolve issues. Without your service, there would be no such public scope. BBB is an essential asset for consumers and a good advertising tool for companies who have an excellent service record.

Anthony B.

11/24/2016 09:15 AM

BBB provided me with a sense of security in knowing I had someone on my side in this dispute.

Carrie B.

11/24/2016 06:47 AM

When Paypal denied my legitimate claim, I was feeling cheated and stuck not knowing what to do now. I did not want to accept the injustice to me. Then I came across BBB and decided to give it a try. It worked like a charm. I did not know agencies like BBB are there to help consumers like me who are stuck without help, especially if I do not want get in litigation since the amount was so small. More importantly, I had lost faith in Paypal, and unfortunately this is the only payment form accepted at some online portals like ebay, so it was critical that I get confident again to use Paypal. Since I now know I can go to BBB if they try to cheat me again, I have started using it again for my shopping needs. It is shame on Paypal for not having processes defined correctly to differentiate between loyal consumers vs the ones who misuse the system. Paypal should take this as immediate improvement project.

Shyam T.

11/23/2016 04:52 PM

they were instrumental in contacting the company and explaining my position when they refused to listen when I contacted them myself.

Rebecca O.

11/23/2016 11:08 AM

I was very impressed with how the BBB process worked. I had been stymied for over a month and caught in an endless cycle of inaction with Apple. After I filed my complaint, I was contacted by an Apple representative within two days and the issue was immediately resolved. I felt alone and powerless dealing with a large company, but the BBB gave me a voice and resolution to my problem.

John Matthew H.

11/23/2016 08:16 AM

I got relatively terrible customer service and ran around by HP until I went the route of bbb. I got a quicker responses and an adequate solution once bbb was used.

Aaron C H.

11/23/2016 08:07 AM

I had been complaining to the establishment and it wasn't until I filed a complaint with BBB that I was able to resolve my problem. THANK YOU!!!!

Michelle P.

11/23/2016 06:36 AM

You always get the resolution that I was looking for originally that I wasn't able to achieve on my own.

Joseph C.

11/23/2016 06:30 AM

BBB saved me from being taken advantage of by a big company. Sometimes as consumers we feel powerless when large corporations do not hold their end of the bargain. BBB helped me get a refund check from a home warranty company that was not cooperating and following the rules of their own contract. I appreciate your professionalism and help.

Ian G.

11/22/2016 10:14 PM

Yahoo made it impossible to speak to any of their tech staff. I was out of options until I contacted the BBB and finally got to speak to a live person.

David S.

11/22/2016 10:13 PM

I felt frustrated while trying to make my case with customer service agents because they rarely follow their own rules. Mediation has resolved my small claims to my satisfaction. I would recommend the BBB to help resolve business issues.

Arthur C.

11/22/2016 09:01 PM

Get things done fast, I did not have to worry about it.

Margaret C.

11/22/2016 08:43 PM

I am very pleased in the way this was resolved and I thank you for your help.

Jack M.

11/22/2016 06:02 PM

Easy, effecient, and effective.

Jason B.

11/22/2016 05:11 PM

Pleasant experience

Angel C.

11/22/2016 03:10 PM

I used it twice with two companies, who quite frankly, were not very cooperative. They would continuously say they could not help fix my issues I had. I felt hopeless and uncertain of what to do, until i found your services. Both issues have been resolved in a timely manner. If it were not for the BBB, I would have never have gotten my issues resolved!

Amanda N.

11/22/2016 02:51 PM

I was getting nowhere with the problem company going through their customer service. Once the BBB complaint was filed, they were calling me to offer to resolve the situation. Now that's what I call action!

Todd B.

11/22/2016 01:37 PM

The BBB is a great help not only in resolving a complaint but in finding out information about other businesses. I recently was invited to go to a property flipping company the Flipping Vegas people. I went to their seminar and upon looking on the BBB, everything that was being told was exactly the tactics the company was using at the seminar. My wife and I left and I'm sure saved ourselves tens of thousands of dollars.

Floyd E.

11/22/2016 11:33 AM

Simply stated, the Better Business Bureau has credibility. This is one of the very few places where impartiality is absolutely guarantee.

Bruce S.

11/22/2016 11:14 AM

I received an immediate response and my issue resolved quickly.

Tamika M.

11/21/2016 05:08 PM

I was very satisfied with the service received.

Debra V.

11/20/2016 10:29 AM

When using BBB, companies are more likely to respond and resolve issues than contacting them directly.

Valentin S.

11/18/2016 11:45 AM

Within minutes of me filing my complaint online I had a response and a follow up for any additional information documents etc. I attached the correspondence and got a response and was advised that IT could take at least 30 days. I had been told by the company that my case had been closed and I would not be receiving the product or a refund because I had used a bad address. After I contacted the BBB my credit card was credited within 4 BUSINESS days. THANK YOU BBB.

Delois S.

11/18/2016 12:03 AM

I believe that when you reach out to a useful organization such as the BBB, it makes the business that you have issues with take notice and in a lot of instances take your complaints and/ or disputes more serious. I know without a shadow of a doubt that the BBB have been very instrumental in getting my past issues resolved to my satisfaction.

Lisa B.

11/17/2016 05:57 PM


Zhongming M.

11/17/2016 02:26 PM

I remember my mom used BBB a couple of times. Like her, I am very pleased that the BBB was instrumental in resolving my complaint with Vayama. I do hope the Vayama will improved and train their customer service in the near future. They are in the service industry and dealing with customers is very essential to their success. Thank you so much BBB for helping me out.

Restituto M.

11/17/2016 02:01 PM

I've used the BBB before for dealing with creditors regarding complaints, and I must say, the services have been of most help. The creditors seem to stop and listen once they receive correspondence from a BBB location. I really appreciate the Better Business Bureau for assisting me with my concerns as it relates to various creditors.

Carenda P.

11/17/2016 01:16 PM

Excellent way to resolve issues with BBB merchants. Have used this method twice and both have been great to resolve my issues with the merchant when other methods failed.

Jeremy F.

11/17/2016 09:55 AM

After 2 months of trying to get the service provider to come to my home and fix my A/C, reporting them to BBB expedited the process.

Josie N.

11/17/2016 08:51 AM

Prior to filing my complaint I could not get any explanation as to why I was charged multiple times. Once I filed a complaint with the BBB I received a phone call from someone very willing to answer my questions and provide some degree of explanation.

Shari Q.

11/17/2016 08:31 AM

This company refused to give my money back until you contacted them.

Martha Y.

11/17/2016 06:17 AM

My issue was resolved immediately by the company as soon as they received notification from the BBB.

Kenneth W.

11/16/2016 03:57 PM

Forced the company to work with me. After numerous call ins, I never got a response or respectful answer. Until I opened my claim did I start getting taking care of.

Rosa A.

11/16/2016 12:58 PM

Very grateful for you and this great resource

Brian Z.

11/16/2016 12:19 PM

Just amazing - like a mediator. If you're a small business, it's like having backing from a persistent friend without the crazy law fees.

Keith D.

11/16/2016 10:33 AM

Great service!! It helped me and it did it all in lightning speed time!!

Robert H.

11/16/2016 09:19 AM

The company involved doesn't have a return policy and when I received the product, I couldn't wear it because of an extremely small size. BBB resolved this problem immediately, it seemed, and I received my refund, which I had requested.Thank you very much for such a rapid response.

Elaine Elizabeth J.

11/16/2016 08:53 AM

I very much appreciate every thing the BBB has done for me. I have 2 cases resolved where I won and received my money back from Ebay. Thank You BBB.

Tim G.

11/16/2016 08:30 AM

I tried every other avenue to resolve my concern, contacting ebay multiple times but to no avail. Resorting to the BBB was kind of a last-ditch effort on my part, but amazingly it got the issue resolved in just a few days! I've never used the BBB before, but I definitely would again.

Ben B.

11/16/2016 07:11 AM

BBB has always in my opinion been a great resource to bridge the communication gap between the consumer and businesses.

Pablo S.

11/16/2016 06:12 AM

I found the assistance from the Better Business Bureau very helpful. When dealing with the company I had made the complaint about I was very dissatisfied. I found the customer service dreadful and they were extremely uncooperative. They did not seem at all interested in my concerns. Once I contacted the BBB I was able to get everything dealt with in a satisfactory manner. I really would have preferred that it did not come to this, but am very grateful for your assistance.

Gwyneth G.

11/15/2016 06:04 PM

I would not have been able to reach a live person at Yahoo without the assistance of the BBB. Once personal contact was made I was able to resolve the issue to my satisfaction.

Linda E.

11/15/2016 04:57 PM

Without your help, I feel I would have been cheated. I had no product and they did not refund my money. They were across the country and simply refused to reply to my communications. The first complaint about them that I read on your site was very similar to my own. A bad company. Thanks again. Nice job.

David P.

11/15/2016 04:54 PM

When a consumer tries to reach out to a company they seem to brush you off. But if the BBB contacts them they jump to to make things right. This is a very useful tool if you have a problem and cannot get it resolved yourself. Thank you

Lisa M.

11/15/2016 03:33 PM

They sent a message to the retailer. Most retailers do not want a bad review and will usually settle the dispute due to the "power" of the BBB.

Darryl C.

11/15/2016 02:53 PM

When the complaint was submitted through BBB, that's when the company finally started working with me to resolve!

Tiffany C.

11/15/2016 12:38 PM

I had spent weeks attempting to reach somebody in the company (Yahoo). However, Yahoo does not have any customers service contact information - no email, no form, no phone. So there is literally no way to reach the company for help. Without BBB I doubt I ever would have received a response.

Mike E.

11/15/2016 12:07 PM

Problem fixed quickly.

Christopher H.

11/15/2016 11:54 AM

CRUCIALLY instrumental. After more than 10 days I received zero response to the letter I sent to the head of the company but within hours of filing my online BBB complaint we had a response from them.The only further request I would have from BBB is that I would hope to see my complaint somewhere in your list of complaints against this company so that other consumers could be made aware.

Patricia H.

11/15/2016 10:08 AM

I feel that I was treated with respect and that the service was very helpful. You handled my complaint immediately and effectively. I really appreciate your help.

Josef O.

11/15/2016 09:37 AM

The BBB got the attention of Hewlett Packard's tech support service in ways I couldn't. The technicians would not let me talk to the people I wanted to, but you found the right people to listen to my complaints when nobody else would. The technicians were argumentative with me and refused service, but when you got involved, the company was eager to refund my money and asked if there was anything else they could do to help me. You did it in a short time. I am impressed.

James L.

11/15/2016 09:11 AM

Extremely easy to navigate and complete complaint form.

Cyndi K.

11/15/2016 08:55 AM

The BBB was able to get me a refund of some of the money that was owed to me from Perfect Garcinia. Some was better than none. If I wouldn't of contacted the BBB, I would have gotten nothing back because the business I was dealing with had no intention of refunding me anything.


11/15/2016 08:52 AM

My money was being held from a sale for some reason and I was unable to find out why or what I could do about it. The BBB quickly contacted the business and I had a resolution within a week.

Kathryn R. W.

11/15/2016 08:03 AM

BBB provides an excellent medium between the consumers and the businesses to resolve any issues that might arise during the business transactions. I am glad that I found this great service online and able to resolve the issue quickly! Thank you, BBB!

Teerawong K.

11/15/2016 08:02 AM

BBB service was excellent. Netflix gave the same excuses and shift the blame to me and my ISP since my first call for help in July. Netflix refused to even contact my ISP's representative, calling them unprofessional. BBB was my last resort, since Netflix is a very private business with no system for customers to contact their technical services department to solve serious customer issues.

Paul H.

11/15/2016 07:12 AM

The BBB was my last chance in resolving this issue. I was amazed & delighted how fast my issue was resolved.

Robert S.

11/15/2016 06:32 AM

Thank you, I do not believe I could have just contacted Paypal to discuss this situation without going through the BBB.

Chris P.

11/15/2016 06:18 AM

Very effective.

Taylor C.

11/14/2016 02:37 PM

Good the company was able to refund my money

Melba P.

11/14/2016 08:06 AM

I can not thank you enough for your help :) amazing very quick and painless for me. filled in the form with as much information as possible. I was kept informed at all times. Thank you Thank you Thank you, you saved my Christmas and my Autistic sons. so once again THANK YOU SO MUCH from a lady over the pond UK who is ever grateful xxxxxxx

Cathie P.

11/14/2016 06:04 AM

The complaint was investigated and the firm I was doing business with responded immediately to complaints after being unresponsive to my direct inquiries. The BBB was able to get the outcome I feel I deserved and that was fair.

Matthew V.

11/11/2016 10:59 AM

I felt that the crooked vendor would have continued to harass me just like they are doing to the many other people who are complaining on line about them. Isn't there a way to shut down crooks like this? There is ample evidence of malfeasance and a huge pool of witnesses.

Ean M.

11/11/2016 08:34 AM

Ebay was not paying any attention to my complaints, I was given the runaround until I engaged with BBB, and they responded and they resolved my issue.

Jaimi F.

11/10/2016 11:38 PM

BBB was instrumental in facilitating a swift and amicable resolution to my complaint. BBB provides a strong voice to an otherwise voiceless consumer in the perception of the company in dispute - which is unfortunately far from a unique situation. Thank you for your assistance in this matter.

David S.

11/10/2016 09:02 PM

My problem was that my Google Payments account was closed. Because I did not understand what documents they asked for. And send other documents. Going to help chat google. I was informed that documents were correct as to what to send. But since my account was closed they could not help me. Because they could not contact the area dealing with closed Google Payments accounts. That's why I was very helpful, using the BBB Complaints service. It was the only way to contact Google, so I can request a reset of my Google Payments account.

Paul M.

11/10/2016 12:18 PM

Always positive experience, easy to use.

Jason R.

11/10/2016 09:47 AM

BBB acts as a neutral third party with a level of authority that is often times needed for dispute resolution. As an individual consumer, I am tired of being taken advantage of by big business and am glad that BBB services are available to me when I am being treated unfairly.

Milo S.

11/10/2016 09:16 AM

Simply by reaching out to the company as they would not even consider a resolution until they were contacted by the BBB.

Helen A.

11/10/2016 09:15 AM

I have most companies are more willing to resolve a problem to my satisfaction after i file a BBB complaint.

Owen S.

11/10/2016 08:25 AM

I am extremely happy with the results that I have received when the BBB has assisted me.

Sharon Y P.

11/10/2016 07:04 AM

I do not think I would have had any resolution with out the BBB.

Bethany S.

11/10/2016 01:16 AM

They were instrumental in getting HP to finally agree to refund the purchase price of a computer that could not be satisfactorily repaired. Thank you.

Deb H.

11/09/2016 04:38 PM

BBB was awesome for helping forward my complaint to the company. I was able to resolved the issue with the company. Thank to BBB.

Bak Hank T.

11/09/2016 03:26 PM

The complaint process was very easy and simple. The results was very good and complete. The business in question was gave me credit thanks to BBB.

Jerry W.

11/09/2016 02:17 PM

Your service is instrumental in resolving problems with companies, particularly in cases where the company chooses to ignore the complaint.

Sam P.

11/09/2016 01:00 PM

Within one day the BBB responded to my inquiry and within a few days after that, the business I complained about, reached out to be and offered me a fair resolution.

John S.

11/09/2016 12:55 PM

Phenomenal support, thank you.

Dr. Loren H.

11/09/2016 12:27 PM

I tried to take care of this problem myself. When that did not work it was suggested to me to see if you might be able to help and you did very quickly. I THANK YOU VERY MUCH.

Madonna P.

11/09/2016 12:05 PM

Just the fact that you contacted the business scared them into giving me my money that they took from me. I was dealing with them for four months with no progress. Then one letter from you and I got my money one week later. Thank you!

Jeffrey Chandler M.

11/09/2016 09:42 AM

The BBB was very instrumental in making this issue be resolved amicably.

Elliote N.

11/09/2016 09:34 AM

Issue was resolved to my satisfaction. After several attempts on my own the BBB was successful in helping to obtain a full refund.

Deborah S.

11/09/2016 09:04 AM

I chose several different avenues trying to resolve my issue prior to filing my complaint with the BBB. From social media to letters to the president of the company, nothing seemed to be working. It wasn't until I filed my complaint with the BBB on line, that I received a positive response, and my issue was resolved.


11/09/2016 08:09 AM

It gets the attention of the subject-business whereas other methods of getting the attention of business seem easier to ignore.


11/09/2016 07:00 AM

If it wasn't for BBB this company wouldn't have given me my money back. Make sure that they cancel your service even if they will not give you a refund then complain to the BBB. IDrive have established a history of providing a partial refund after a BBB complaint. They will try to convince you to use the service for another year because you have already spent the money for it. Their expectation is that you will forget again in 12 months. Just cancel and hope the the BBB can help get some of your money back. This is very much like the old gym membership rip offs.

Timothy S.

11/09/2016 06:43 AM

THANK YOU SO MUCH! It was a quick turn around in Udacity's responses as soon as you stepped in. I was not able to even have them listen to my issue without your help.

Oleksandr B.

11/09/2016 04:55 AM


Charles P.

11/08/2016 09:24 PM

BBB was extremely good at following up with the business to get a response to the complaint. That really helped in getting their attention and responding promptly.

Nilay S.

11/08/2016 07:41 PM

I contacted the company several times over a 4 week period - the billing department and the office. The billing department kept telling me they were sending an email to the accounting department to inquire as to why they were holding my check. The office manager refused to return any of my phone calls. Contacting the BBB was my only avenue of help. Within 3 days, the company cashed my check and I was able to close the account that was accruing service fees. Thank you for being there for the consumer!

Sharon M B.

11/08/2016 04:27 PM

In the summer unsolicited magazines began appearing in my mailbox. A business called Discount Subscriptions had somehow gotten access to my bank card information. I was charged $67.50. I called the business and told them I wanted to cancel the subscription. They agreed, but instead of returning the $67.50 they charged me another $67.50 for a total of $135.00. I contacted the BBB in Washington, DC, where I live and was referred to BBB of Silicon Valley. After they contacted the business, my money was returned. Beware of Discount Subscriptions, it is a very unscrupulous, high pressure sales business.

Paula S.

11/08/2016 03:20 PM

It was quick and easy to fill out the online form. I received a response right away and the company resolved the issue as soon as the heard from the BBB. thank you for you help

Amy W.

11/08/2016 02:42 PM

The company was very unwilling to solve the problem until they heard from you.

Dennis M.

11/08/2016 01:56 PM

BBB got back to me right away and kept in touch to make sure I got my stuff. They were great!

Madison P.

11/08/2016 12:28 PM

I feel that the B.b.b. worked in a timely matter

Joycelyn C.

11/08/2016 09:38 AM

Bbb reached out to the business I filed a complaint against and everything was taken care of.

Kareba H.

11/08/2016 09:37 AM

I found BBB website when I searching for others complaints with the business I had issue with. The process was easy and response was swift.

Deborah O.

11/08/2016 09:34 AM

No words. This is the second time BBB has helped me resolve valid issues. Could not have done this without you. Thank you.

Froilan G.

11/08/2016 08:25 AM

The BBB was quick and they expedited the process

Oscar M.

11/08/2016 07:16 AM

BBB was very helpful in assisting me to get my issue resolved.

Guillermo E.

11/08/2016 07:07 AM

After several attempts to work out the issue on my own with, I decided to contact the BBB. It took only two days to resolve the complaint and obtain my refund. I was extremely pleased with the result and the expedient response!

Denise B.

11/08/2016 06:34 AM

Upon contacting bbb resolution was taken care of , otherwise no action .

Joe H.

11/08/2016 06:33 AM

It gave me a zero-cost low-effort way to pursue a complaint. Litigation was not really an option for me given its cost. I must thank both BBB and Google for the final outcome. It did take several rounds. I am inclined to think of that as arising more from Google's not understanding my complaint, than malice. And as I showed quietly that I wasn't just going to go away but would gently but firmly persist, and hopefully clarified my own complaint better, they at least showed that they finally read or listened, even if the final outcome was not my most preferred outcome.

Murugappa K.

11/08/2016 06:27 AM

Was quick and efficient

Luthfiha S.

11/08/2016 06:14 AM

Very helpful in getting the business to come to a resolution that otherwise would have taken a long time to resolve without BBB assistance.

Kevin T U.

11/07/2016 07:03 PM

I tried dealing with the company's customer service. It was a nightmare. Many times they would not respond to my emails. Thanks to the BBB an acceptable resolution was reached. The on-line system was great.

Thomas C.

11/07/2016 12:49 PM

I am thankful that BBB exists so people who have a complaint have BBB to express complaints to. BBB provides ratings to the public about companies that do business unfairly. I personally am thankful for their help in resolving my complaint. Keep up the good work of helping resolving legitimate customer complaints. Thank you.

Frank K.

11/05/2016 08:36 AM

I didn't have high expectations for resolving my issue. I didn't imagine the BBB had much influence over the business in question. I was pleasantly surprised to find out I was wrong. Moreover, the process was made very easy by the BBB. I really appreciated the follow-up emails and the easy means for tracking the process. Thanks!

Wendy H.

11/04/2016 04:48 PM

Website was easy to navigate. The company I filed a complaint against did not respond to the BBB request within the given time but the BBB kept me informed. As a result of the BBB complaint the company refunded charges that was charged to my credit card.

Janice S.

11/03/2016 06:27 PM

If it wasn't for the BBB complaint my issue would have gone unresolved. Thank you very much

Sergio L.

11/03/2016 03:14 PM

The BBB was extremely helpful in helping me resolve my issues with a financial institution and also guiding through the appropriate location as to where to file my complaint.

Joseph A.

11/03/2016 01:43 PM

I was getting the runaround for over a month from a business while they continued to take funds from my checking account. After multiple attempts to resolve the issue with them directly I contacted the BBB, filed a complaint and was refunded within a week or so. I feel the BBB was very effective in resolving this matter.

John V.

11/03/2016 11:58 AM

The BBB was very responsive and got a timely and satisfactory resolution to my complaint

Joanne B B.

11/03/2016 11:44 AM

I was told how to contact BBB and after this, they got the ball rolling for me. I appreciate your assistance in this Matter. I definitely would recommend BBB to anyone.

Latrelle K.

11/03/2016 10:38 AM

The complaint system allowed me to get a response, that I was not getting from the company beforehand. I had contacted them several times and was getting the runaround.

Kenisha H.

11/03/2016 09:48 AM

As soon as I filed online complaint with BBB, the retailer I had issue with reached out to me within a day to offer resolution for my issues.

Shaaron E.

11/03/2016 07:50 AM

Could not have resolved problems without your help.

Mary A.

11/03/2016 07:26 AM

The BBB was very helpful in resolving an issue with a business. They reached out to me within 24 hours after I lodged my complaint with the BBB. I can't say more about how well they were able to get the vendor to acknowledge my request regarding the products I ordered. I'm a happy camper because what I was doing was falling on deaf ears until I requested assistance from the BBB.

Janice W.

11/03/2016 06:54 AM

Basically it got the attention of the company when my own efforts went nowhere. As far as interaction with BBB is concerned it was online and pretty much impersonal but it did get results.

Richard H.

11/03/2016 06:43 AM

Well when I received email saying that the company had failed to respond to my complaint. The very next day I was contacted by an Executive Escalations Specialist, the lady I spoke was very nice and she unlike customer service members which only denied fault and gave me the run around. This lady took care of the issue very quickly. Within 2 hours Id say. The issue was resolved, and I was even given her personal contact info if I ever had another problem again.. I was amazed after the hassle I went through, that she was easy to work with and said the smartest thing Ive heard from a business in years. Which was basically they wanted to keep me as a customer and not resolving problems is not good for business.. Thank you and what your company does, truly helped me out..

Nathanial S.

11/03/2016 06:11 AM

BBB is very useful and simple to use. I m very happy that BBB exist and make me more confident to deal with companies.

Yann M.

11/03/2016 05:30 AM

This was a straightforward and simple solution to a particularly aggravating problem dealing with Intuit. I had been given no respect or satisfaction any time I tried to resolve my complaint through speaking with Intuit's customer service. The result of having filed a complaint with BBB was an incredibly fast and satisfying solution - with no other input on my part - and I am extremely grateful.

Robin K.

11/02/2016 02:23 PM

it was a great experience my problem was resolve within the week i guess they take this kind of complaints very serious

Pedro C.

11/02/2016 01:56 PM

Having a BBB complaint in the system, and potential impact to their BBB rating, gives a company more incentive to try to resolve the customer's complaint.


11/02/2016 10:38 AM

I tried everything to resolve this problem with PayPal but was totally unsuccessful. It took my complaint with the BBB to bring this matter to their attention and finally resolve the problem!!

Neal F.

11/02/2016 08:06 AM

I think its wonderful how you can get HP to Honor their warranty for my computer when they turned a blind eye to me and just tried to make me buy more from them instead of honoring their warranty . I also think something should be done to STOP HP from targeting their customers who have a warranty on their product to NOT refuse to honor it by trying to sell them this brand New Warranty that covers Viruses and software issues where they Blatantly came out and lied and told me I had on my computer, which I knew I didn't have. That's Just wrong on so many levels .I can't thank you enough for helping me threw this difficult time with HP. I have learned my lesson and will NEVER buy another computer from HP. Thanks so much for your help. !

Wayne A.

11/02/2016 07:41 AM

I was misled by a service co, and when confronted I was lied to. Having canceled, a month later I was charged the cancelled recurring charge not once, but twice. BBB handled the situation promptly and I was refunded both payments with in a week.

Richard T.

11/02/2016 07:29 AM

I don't think my issues would've been solved without the help of BBB!

Kristen M.

11/02/2016 06:55 AM

I spoke to a csr at the company I had a dispute with. They refused to help me with my rebate issue, although they said that they had sent out the check, I had not received it. They said that the rebate company had refused to make the payment as it was the rebate period was closed. Even a supervisor had turned me down, saying that there was nothing they could do to the help me out. After contacting BBB, the company said they would put a credit for the full rebate, onto the same credit card that I used for the original payment. Looks like they did not want negative feedback for $22.


11/02/2016 06:32 AM

the company would not have resolved the complaint without BBB input,

Arthur F.

11/02/2016 06:24 AM

I find BBB is helpful in letting companies know that you want your voice heard and that you serious. It makes me feel like I've done everything I can to resolve an issue before retaining legal counsel.

Willard M.

11/02/2016 12:51 AM

im very satisfied with the quick thorough execution by BBB. The issue is resolved.

Michael L.

11/01/2016 09:21 PM

Shortly after we filed our complaint with the BBB, McAllister appliance called us back. Without the BBB, I probably would have continued to receive the run around.

Ron M.

11/01/2016 06:18 PM

The complaint process online is very clear and user friendly. BBB keeps you abreast of what is happening with the complaint. When I have used BBB, it seems that complaints get resolved when all attempts to solve the problem with the actual company have failed. Thank you. (Please feel free to share my comments and first name only.)

Karen F.

11/01/2016 06:16 PM

I have used BBB 2 times before this. The first time BBB could not resolve it, not because they didn't try. The second time they did satisfactorily and this time was great.I feel BBB is a voice for the voiceless. Even if they do not resolve the issue the way you want it, just someone to speak for you and be there for you is great and allow some businesses to realize big brother is looking out for the little people. Thank you so much BBB.

Loislyn H.

11/01/2016 05:33 PM

Very simple and worth the time.

Kat B.

11/01/2016 03:07 PM

Thank you so much for helping me resolve this issue. I tried several times over the phone to reach a resolution with this company to no avail. The BBB has been absolutely integral to reach fair resolutions. I appreciate your help and support. Thank you for everything that you do!

Jacquelyn A.

11/01/2016 01:58 PM

The BBB is a simple, effective facilitator of consumer grievance with a particular business or product. Their impartial approach to resolution is beneficial to both consumer and business.

Dwight C.

11/01/2016 01:41 PM

Received a quick resolution via automated online system. Very happy with the assistance given by the BBB.

Dave J.

11/01/2016 01:31 PM

I believe it is a great resource for consumers.

Sharon Z.

11/01/2016 12:00 PM

Was handled in a very timely matter and sent emails updating me on the progress of my complaint

Cristy H.

11/01/2016 11:35 AM

The BBB responded to my complaint in a timely manner and got the results I was hoping for. I would not hesitate to use this service again or refer a friend to it.

John P.

11/01/2016 11:25 AM

BBB gives a public format for making complaints with clout to help consumers make decisions as to whether or not to give their business to a company.

Ginger B.

11/01/2016 11:18 AM

I could get no where with the company TechArmor until the BBB stepped in

Reid M.

11/01/2016 10:54 AM

Bbb contacted the company I filed a complaint on, There company contacted me right away rather than them telling me there's nothing they can do about my account. Fast email updates from bbb.

Desiree A.

11/01/2016 09:35 AM

I had tried for three months to resolve my issue of a refund with Green Dot. Having the involvement of BBB stepped up the slow process and excuses they were giving me. It took the matter to another level that resulted in my refund!!

Diahana W.

11/01/2016 09:23 AM

The company would never have agreed to refund the money due me had not the BBB stepped in. THANK YOU

Candace R.

11/01/2016 09:14 AM

BBB resolved my issue which was huge because calling the company I had an issue with directly did not resolve the issue.

Cory H.

11/01/2016 07:26 AM

After exchanging many emails for more than a month and a half trying to resolve this issue with Newegg , the problem was resolved in a matter of hours when BBB got involved. I am very pleased with services of The Better Business Bureau. Thank you very much.

Bill O.

11/01/2016 07:19 AM

This complaint was regarding a refund for an online purchased item that was returned without even opening the box. The seller did not credit back until 6 weeks. BBB was helpful in sending the message to that they cannot take their customers likely.

Shivakumar V.

11/01/2016 07:04 AM

You offer a great service. I have had many issues resolved with your help.

J M.

11/01/2016 06:40 AM

I am absolutely amazed at the effectiveness of the BBB in resolving issues. There have 3 occasions on which I had exhausted every effort of working things out with a company and was ready to just say forget it, that the BBB has stepped in. Each time the resulting answer has been to my satisfaction. Thank you so much. I have had about $700 that would have been thrown away had it not been for the BBB stepping in these 3 times.

Amanda B.

11/01/2016 06:21 AM

Very helpful with getting my issues resolved

Lakeesha L.

11/01/2016 06:15 AM

I used the online service and didn't talk to anyone personally. My complaint was regarding a company that would not respond with anything in writing saying our service was cancelled and paid in full. We were not looking for any money back or returning a product. The company responded right away as a result of the BBB claim.

Peter S.

10/29/2016 09:18 PM

I am grateful to BBB. If it was not for BBB, my plea to the company was ignored. Tnanks God, consumers have a recourse thru BBB, to resolve the issue they have with companies. I thank you.

Daniel B.

10/29/2016 05:13 PM

BBB helped solve my problem in such a short period of time. I am extremely thankful that thought my complaint may have been insignificant to the company I was dealing with, it was not to BBC and I appreciate what BBC has done for me. They made me feel comforted and they actually fixed my problem; they were 100% reliable in my case

Kiera M.

10/29/2016 06:59 AM

The BBB resolved my problem. If not contacting the company it ensured my problem solved.


10/27/2016 03:33 PM

The company did not respond to the first contact with BBB and only responded the second time because I called THEM.

Joan D.

10/27/2016 03:08 PM

This is a fantastic resource for customers to voice their concerns when businesses do not take the time to listen or work through them.

Laurie D.

10/27/2016 12:36 PM

I am delighted to say that BBB's assistance has been instrumental in achieving a fast as well as a positive response from the company involved(LD). In other words, many thanks to BBB.

Jathar S.

10/27/2016 12:11 PM

I have always advocated for you to resolve conflicts with businesses especially on-line and you have been awesome. Kuddos to y'all :)!

Nargis D.

10/27/2016 11:50 AM

The BBB contacted the merchant and they remedied the problem. I was not expecting that to happen and was very satisfied on how it went.

Lainie C.

10/27/2016 10:19 AM

First of all, I would like to thank BBB for your immediate action of my complaint.After I filed my complaint with BBB, a supervisor contacted me right away and made sue the issue was resolved. I truly appreciate BBB's help. I feel that if I did not seek help from BBB, I will still be waiting until now, so Thank you!!!

Eva B.

10/27/2016 07:39 AM

I felt belittled, abused, and defrauded prior to contacting the BBB. After submitting my claim, the problem was resolved in a matter of days, and my confidence was restored. I got nowhere with the company prior to the BBB's involvement. If not for the BBB, they would not have reimbursed or listened to my claim.

Terry H.

10/27/2016 07:28 AM

When I filed the complaint with the BBB, I had called and told someone who works at the company that I had a probably with and alerted her that I am filing a complaint with the BBB. She finally agreed to resolve my issue once I had told her that.

Rakia P.

10/26/2016 06:39 PM

BBB was very professional and worked quickly to contact the recipient of the complaint to resolve the matter. Emails were timely and kept me apprised of the situation. Very satisfied

Rady V.

10/26/2016 03:00 PM

I am extremely grateful to BBB for helping me to get all of my refund. You are the only one could do such remarkable thing for us while other failed.

Helen C.

10/26/2016 02:29 PM

I have used the Better Business Bureau three times. I was totally satisfied all three times. My complaint as taken seriously and in most cases, the business responded by addressing my complaint and either gave me a refund or an apology.

Kimberly F.

10/26/2016 11:49 AM

I am very grateful that my issue was resolved. However, I did receive a email that my file had been closed but was reopen because the company decided to resolve my situation, and for that I am grateful. Thank you for a successful outcome.

Patricia H.

10/26/2016 11:16 AM

It seems, within a reasonable amount, the companies will respond much quicker and, at times, favorable, when mediating through BBB

Norman C.

10/26/2016 09:55 AM

After literally 8+ hours on the phone, no call backs, and nobody able to help me, I resigned myself to being powerless and accepted a poor warranty claim from my home warranty provider. I complained about my experience at BBB, and shortly after I received new contact from the company who suddenly was very helpful and resolved the matter quickly to a fair result.

Justin B.

10/26/2016 09:19 AM

The single biggest positive factor was that BBB read my complaint and responded intelligently. BBB listened - that's huge in my book! Contrast the BBB response to the response I received from the Santa Clara county clerk's office in which I notified them that The French Reweavers did not appear to have a fictitious business name statement. They sent me a form letter advising me to get an attorney! Good grief, it's not my responsibility to insure compliance to the fictitious business name statement law. I don't know why the French Reweavers decided to refund my money - it might have resulted from my letter directly to them, or the BBB investigation, or both. In any event, I was extremely pleased with BBB involvement in this case.

Forest S.

10/26/2016 06:50 AM

very helpful and they get the job done, and fast too. im very happy, and pleased.

Rebecca C.

10/26/2016 06:45 AM

BBB was very helpful by addressing the situation immediately. I was finally granted my refund on items I had pre-ordered over a year ago! BBB was very professional and will definitely use them again if needed in the future.

Johnny S.

10/26/2016 06:38 AM

The business totally ignored me until placed the complaint ND they were contacted the BBB

Kristin C.

10/26/2016 06:33 AM

My complaint was resolved to my satisfaction Thank yu

Pat J.

10/25/2016 02:32 PM

If it were not for the BBB in California helping me this company would still be insisting that I am under a contractual contract (When I never signed a contract) and they would not cease their horrid services and would still be charging my credit card every month. They refused to cancel for me they kept telling me they couldn't cancel it. I tried for months to cancel. Once I wised up and contact your BBB office through the internet site and filled out the complaint form, within like a week or so I was cancelled and they refunded me the month's payment they took against my wishes. "Thank you so much you guys, anyone that had a hand in dealing with this company. They are very fraudulant. Wish they could be shut down. Have a great day.

Catherine W.

10/25/2016 12:41 PM

This is very useful tool for us consumers to turn to during these instances. This was my first time using this resource and was very pleasantly surprised of how user friendly the BBB website is and the speediest of the process.

Thu N.

10/25/2016 10:13 AM

It was very helpful. I genuinely think that ONYX would not have responded to me otherwise. THANKS!

Jenelle A.

10/25/2016 10:04 AM

I felt so stupid for missing "fine print" on an offer I should have known was too good to be true. Thanks to the BBB publishing many the same types of complaints and resolutions I felt that I could indeed act on something that showed a huge lack of integrity on the part of Aurora and that was purposely misleading to customers. I can't thank you enough for getting me a refund for the overpriced products which i returned to the company.

Gail C.

10/25/2016 09:35 AM

The B B B finally got GHS to finally admit they were wrong and do something to fix my issue.

Lisa C.

10/25/2016 08:59 AM

Responses were quick. It was effective using BBB. Also, less confrontational than dealing with the supplier.

Sandra M.

10/25/2016 08:56 AM

BBB's first and only contact with the tech company I complained about resulted in immediate refund of my money. Very effective! I am very grateful.

Lucy M.

10/25/2016 08:06 AM

They solved my complaint asap!

Barbara B.

10/25/2016 07:12 AM

The process was good, it was all done online.

Mark K.

10/25/2016 07:09 AM

When I contacted the company I was treated like I had done something wrong. I was ignored and they simply weren't going to do anything . Since my complaint they refunded money they illegally took, stopped with the harassing bills I didn't owe and cleared my balance and closed account. Without the BBB that wouldn't have happened BBB makes them accountable like they should be. Thanks for your service.

Bryan G.

10/25/2016 06:55 AM

Very helpful and resolved my problems without any delay in service from the company being reported. Just when I thought I had no win,the BBB got the job done.

Shannen C.

10/25/2016 06:32 AM

Very useful.

James M.

10/25/2016 06:30 AM

It ended up resolved on its on without having to get further involvement.

Erica S.

10/25/2016 06:25 AM

Since this was a first time experience for me, all I had to go on was the reviews of other people on how their concerns were resolved. Some seemed pleased and of course there are a few who you will not ever make them happy. As a retired CSR for over 21 years, I happen to know what good customer service is and when it isn't. The business Emporium did not meet customary standards of how a business should act or respond to my situation. I was very pleased as to their cooperation and how they immediately took action to resolve my complaint. And I told them so. I feel good that a consumer and business can accomplish a fair and cooperative transaction between each other. And that is what took place with the help of the BBB. Thank you.

Deanna L.

10/25/2016 06:16 AM

I feel BBB was the only reason I received a response as fast as I did and had the issue resolved within days. The only reason I rated the staff neutral was everything was handled via the website and some automated emails.

James S.

10/25/2016 06:14 AM

They were able to get the company to report back to me in a timely manner which was good

Christina P.

10/24/2016 11:30 AM

BBB responded very quckly to me and my issue. I feel BBB was instrumental in expediting a resolution and response from Living spaces.

Ronette M.

10/22/2016 06:12 PM

The company refused to provide a refund even though I had returned their product and they stopped engaging with me. Shortly after I filed my claim with the BBB, the company contacted me and immediately initiated actions to forward a check.

Marian J.

10/22/2016 12:28 PM

The BBB and ease of use of the online form was great...made the resolution of my issue happen whereas simply dealing with the company was fruitless.

Mark D.

10/22/2016 09:37 AM

Was instrumental because they exposed a business that had hundreds of complaints from its customers throughout the United States, and what I was told by them totally changed after contacting the BBB

Brian J.

10/22/2016 05:55 AM

Thanks to the BBB my problem was resolved in one day!! The BBB is a powerful resource to get help AND it's free!!! Staff is awesome

Jim F.

10/21/2016 08:03 PM

Very easy to use and the company I made a complaint against resolved the issue immediately, before contacting BBB the company ignored me and gave me the runaround. Thank you

Ian Y.

10/21/2016 02:51 PM

As soon as I filed the complaint I downloaded it gave it to my insurance company. Within hours they were calling me to resolve the problem, BBB was instrumental in reaching and negotiating my settlement.

Alejandro C.

10/21/2016 01:45 PM

The BBB was recommended by my bank, when I kept getting the runaround and flat out lies from HP. The BBB was professional, easy to understand and completely helpful with my complaint. I had some issues on the website, so I had the form mailed to me. It arrived promptly. The agent I spoke to was extremely helpful. The form requirements was explained in an easy to understand way. Without using the BBB, I feared I would continue to be stressed, and no resolution would have ever been achieved. As soon as the company received my complaint, I received a very nice email with a full refund. I will not hesitate to use the BBB again. I wished I would of done it 6 weeks earlier as I tried to work it out with the company alone! Thank you BBB for your outstanding service.

Janice J.

10/21/2016 05:19 AM

I filed the complaint with BBB, they contacted the company. It took awhile, but that company called after getting contacted by BBB. They refunded my money, and apologist.

Jeff K.

10/20/2016 01:39 PM

Filing report spurred company to respond to complaint, and issue refund

Mason S.

10/20/2016 12:12 PM

Thank you BBB. I got a immediate response from the company and a resolution was completed.

Glenn B.

10/20/2016 11:07 AM

Very easy online process and everything is handled through email which is great when you're working all day and can't take frequent breaks for lengthy phone calls. I also feel as if my complaint is taken more seriously when going through the BBB.

Brittni H.

10/20/2016 11:03 AM

Having this avenue available to me was such a tremendous aid in getting a conflict resolved with a company that had staff that were not willing to go the extra mile in order to retain customers or to admit they used unfair business practices. I was stuck in an untenable situation and having the authority of the BBB got my issue the attention it needed so that I could puta stressful matter to rest. I am so grateful for your service.

Mary W.

10/20/2016 10:26 AM

The BBB was the only reason I was even answered by crooked IQAir.

Walter J.

10/20/2016 10:07 AM

It is amazing how responsive TM became once the BBB got involved compared to before. I was prepared to take TM to small claims court but thought I'd try the BBB first, and it was the right decision. Thank you very much.

Luis David L.

10/20/2016 09:38 AM

It was very easy to file the complaint and my complaint was resolved in a few weeks.

Jacquie K.

10/20/2016 08:19 AM

I ran into a dead end with ebay and PayPal, neither one could disagree with my dispute, but neither one was willing to help me resolve the issue. Thanks SO much, it was a GREAT to have somewhere to go to help the little man.

Robert S.

10/20/2016 08:17 AM

Very quick and easy using the online form, all time lines where met.

Ken C.

10/20/2016 08:06 AM

After contacting Sony Entertainment of America a few times I finally realized how difficult it was going to be to get anything done. I was never able to speak with a supervisor even after requesting on two separate occasions. I'm sure it was a simple issue that caused services to be "accidentally" used but ridiculous that the company wouldn't deal with me to get it resolved no matter the cause and wouldn't look into it any further. I really appreciate how easy it was to use the BBB online form. There wasn't a ton of back and forth, just a submission of the issue and the information Sony asked for initially. I provided that to the BBB and the complaint was addressed quite fast. If it wasn't for the BBB I would have had to wait for 6 months to have my issue even addressed because that is Sony Network Entertainment of America's policy. Thanks to previous issues listed on BBB's website I knew this problem wasn't just occurring for me and that BBB had helped address it for others.

Kevin R.

10/20/2016 06:51 AM

If it wasn't for the BBB the company would have gone on ignoring my complaint.

Dianne S.

10/20/2016 06:41 AM

They were so helpful they made sure I got a revolution I was happy with I trust you guys so much again thank you for your help

MariaElena F.

10/19/2016 08:11 PM

Very helpful and competent services. BBB is a great asset to consumers.

Camara K.

10/19/2016 02:56 PM

you responded very quickly and my issue was resolved promptly. Thank you!

Shelly S.

10/19/2016 10:40 AM

Very quick to resolve issue

Joe S.

10/19/2016 09:48 AM

A third party acting as a watchful eye puts pressure on the company.

Terry L.

10/19/2016 08:58 AM

Yes, you were very helpful to me in getting my money and to appeal to you I felt helpless and defenseless . I'm with my name and the name of my family is very grateful for their assistance and support . I will advise friends and family about your wonderful company thank you very much for your help .

Mnatsakan H.

10/19/2016 07:51 AM

It was good to know BBB had my back.

Melody F.

10/19/2016 06:21 AM

Suppose BBB is an authority and have gaines respect from business community for resolving issues equitably. Hence, issues are quickly resolved by inputs from BBB. It is good for the business community.


10/19/2016 06:11 AM

I am very grateful to have the BBB to resolve issues with company's when they will not respond to your complaints. I try to resolve it on my own but sometimes you get nowhere. It seems that when I tell them I'm contacting the BBB they liven up! Glad to know they take you seriously! Thanks again for helping, I do appreciate it.

Donna C.

10/18/2016 09:04 PM

It took a single business day to have my issue solved and the procedure is quick and simple, what can I hope more?

Michelle D.

10/18/2016 04:33 PM

The respond that I received from BBB was very responsive to my complaint in a timely fashion.

June A. G.

10/18/2016 01:13 PM

BBB was able to reach out to the company which in turn the company reached out to me for a resolution.

Apryl S.

10/18/2016 12:19 PM

After trying many times on my own to resolve this issue, I turned to the BBB in desperation. The BBB process was very user-friendly, and brought about an almost immediate resolution. I am very happy with this service.

Michael R.

10/18/2016 11:50 AM

I attempted to resolve situation muself with Beachbody, but was unsuccessful.only after requesting your help with resolving the issue was I I finally able to be reimbursed by Beachbody. Without the BBB's involvement I would definitely not have been able to resolve. Thank you.

catherine W.

10/18/2016 11:31 AM

I feel that if I had not contacted the BBB, this business owner would not have finished job. He contacted my mother only after I filed a complaint and he then demanded that she remove the complaint. Although the situation is resolved, I refuse to remove the complaint. It took seven weeks to finish a job which he promised would be done in four days. And worst of all, he demanded full payment from my elderly mother before the job was done.

Debra J.

10/18/2016 10:53 AM

I am happy that BBB was able to resolve the issue. The company I had an issue with was unresponsive to me.

Allen B. P.

10/18/2016 10:26 AM

I am so grateful for the Better Business Bureau. Having an impartial third party organization involved in a dispute is vital to ensuring consumers can trust the organizations they are doing business with.

Amy S.

10/18/2016 10:24 AM

Nobody at the company was care about my situation with the tickets. As soon as I brought BBB into the conversation, they escalated the issue to a manager who in less than 24hs refunded me the full amount. I've never wouldn't got it if it wasn't for your help. Thank you

Diego D.

10/18/2016 10:09 AM

They put out into the open for all possible buyers to see what transpires with other customers. This helps many!

Robert H.

10/18/2016 09:15 AM

I think the BBB contacting the contractor helped establish our position for negotiating an equitable settlement.

Paul H.

10/18/2016 08:47 AM

I think I would have been completely ignored if not for the BBB having input.

Carolyn J.

10/18/2016 08:25 AM

This service allowed justice to be served. As consumers we have little resources against big business. Thank you for being fair and allowing the consumer to be heard.

Claudia And Donald D.

10/18/2016 08:18 AM

I am simply amazed at how effective the BBB is in resolving disputes. Constructive and honest. Thank you!

Robert B.

10/18/2016 07:37 AM

My complaint would not have been resolved without BBB.

Nancy M.

10/18/2016 07:20 AM

You did a really good job with prompt follow up.

Freddie W.

10/18/2016 06:36 AM

I think bbb is structured as it should be, the process from beginning to end seems like it works well as my issue was addressed and resolved.

Roadney M.

10/18/2016 06:24 AM

I tried several times on my own to resolve my issue with the other person / business and was unsuccessful. BBB got it done the first time!

L F.

10/16/2016 01:31 PM

I think you are providing an important service to consumers.

Golan Y.

10/14/2016 12:47 AM

The process of filing the complaint and resolution was very easy. I did everything online and BBB kept me informed throughout.

Lisa T.

10/13/2016 09:18 AM

As a consumer I felt helpless against these corporations that give you the run around and only work for their own best interests. i felt like my voice wasn't enough to get my issue resolved expeditiously. i submitted multiple problems that i had tried to solve on my own for months, BBB got it resolved, refunds and apologies issued within 7 days. I am more than satisfied with the service and I am ecstatic that consumers have a bureau that works for their best interest, with no hideen agenda, finally. Thank you for all you do.


10/13/2016 07:01 AM

glade we have the BBB to help resolve issues

linda S K.

10/13/2016 06:16 AM

The refund I was seeking would not have been given if the BBB had not "stepped in" and I am thankful.

Karen W.

10/12/2016 11:11 PM

I had arrived at a dead-end with a nameless customer service rep. BBB service got my complaint to a manager who was happy to help me resolve the situation.

Jamie D.

10/12/2016 09:45 PM

My complaint prompted the company to give me a call to apologize for the experience. They said they would follow up with their staff, though there is no way of knowing if they did. Yet, this is not BBB's responsibility either. I am grateful to at least get acknowledgement from the company about their shortcomings in providing service.

Regina D.

10/12/2016 09:37 PM

Registering my complaint and forwarding it to Sterling Builders resulted in representatives from the Company contacting me and ultimately following through on their commitment.

Leverne R.

10/12/2016 01:32 PM

Great service. At first, fast response time. Resolve the issue the first time.

Joshawa A E.

10/12/2016 12:37 PM

Most companies do not like to get a bad rating on their reliability report, the BBB steps in and takes ownership of the case and handles it.

Samantha S.

10/12/2016 11:35 AM

I had spoken to eBay serval times about the fraudulent account activity, was told they'd take care of, but then nothing ever happened. Through BBB I reached someone who knew how to solve my problem. Thanks.

Mary R.

10/12/2016 11:09 AM

The company's executives responded immediately and responsibly with a fast and fair resolution.

Monique L.

10/12/2016 10:40 AM

BBB has been quite helpful in resolving my past issues with businesses.

Tamarah P.

10/12/2016 10:06 AM

I was so impressed with how quickly my matter was resolved and addressed. The service was so professional. I would recommend BBB most definitely.

Rachel G.

10/12/2016 09:38 AM

Time Warner was very responsive when the complaint was filed and called me directly instead of dragging things out.

Thomas S.

10/12/2016 07:24 AM

Fast and easy online

Amber C.

10/12/2016 06:40 AM

Once I contacted the BBB I was sure the issue would be resolved and I would receive a refund.

Rebecca G.

10/12/2016 06:35 AM

fast reliable help

Henry C.

10/12/2016 06:22 AM

Could not have resolved any better without the help of BBB. Thank you.

Millard Van F.

10/11/2016 05:44 PM

I filed a complaint, I was notified right away with a case number and it was resolved incredibly fast!

Teresa O.

10/11/2016 04:23 PM

Issue was resolved in timely matter . Without BBB it would not have been,as I tried for several weeks and many hours repeating myself over and over .. Waisted probably 4-5 hours to get no where! BBB had It resolved in one. Easy step. Thank goodness for services like this

Lisa S.

10/11/2016 11:13 AM

After I finally was in contact with the right group the lady went above and beyond to make sure my claim was taken care of.

Sharon W.

10/11/2016 10:48 AM

I know that this program has been around for a long time.And thank God for that.You guys are our only defence with this company's that just don't care on dealing with an issue.I deal with customer service all the time, and I just wonder how some of this companys are still around. Thank you for your help.

Carlos C.

10/11/2016 09:51 AM

The BBB was instrumental in resolving my complaint with Canopy Energy by addressing my problem in a fast turn-around by having the company first do its own investigation of the telemarketer I was complaining about. Once the problem was pinpointed they took care of it. I don't like my elderly mother being the target of these kind of people just so they can make a buck. I'm quite happy with the result and that is no contact.

Michelle C.

10/11/2016 07:33 AM

I'm glad your company is still in business, it is very useful in experiences that you feel that you did not get treated fairly. And at least people seem to pay attention when your name is brought up. Thanks BBB

Linda P.

10/11/2016 06:18 AM

Without the help of BBB i couldn't solve some issues. I would definitely reccomend the service and i will always search BBB to solve future problems/issues.

Mattia O.

10/08/2016 12:19 AM

I don't think my issue would have been resolved so quickly without the help from BBB. The BBB helped reduce my stress because i felt as if there was someone else I could turn too when the business I was unhappy with was not willing to help or resolve my dispute.

Nancy R.

10/07/2016 02:47 PM

BBB was instrumental in that it forced a reply from higher up in the corporate hierarchy. Without BBB I was stuck contacting the lowest tier of customer service that had no authority or know-how to fix my problem.

Brandon G.

10/07/2016 12:09 PM

Thanks to the BBB I was able to resolve an issue with eBay. I contacted them directly several times and they would always ignore my requests; once the BBB contacted them, they finally responded and made good on their promise.

Isaac S.

10/06/2016 08:26 PM

I had waited a month for the company to come through with their promises to me with no success. BBB contacted them and within a week a satisfactory result was reached.

Katie T.

10/06/2016 05:32 PM

BBB is very quick and easy process with quick results. I am pleased with the results, after dealing with this issue for three months, it was resolved quickly after submitting to the BBB. Thank you.

Marina B.

10/06/2016 01:13 PM

Easy to use..transparent

Margaret S.

10/06/2016 12:45 PM

Very good service. I was very satisfied with the BBB service and the results/solution was very fast. My money was refunded and I'm very happy. Thank You.

Erika G.

10/06/2016 11:51 AM

I submitted my complaint and the company contacted me the next day.

Kyle H.

10/06/2016 04:39 AM

BBB is amazing and very helpful, they are able to resolve every issues every.

Gregory W.

10/05/2016 06:29 PM

If BBB didn't exist PayPal would have kept my money, no one would listen to me nor resolve my issue. I wonder how many other victims are out there were PayPal has kept there money.

Vanessa M.

10/05/2016 05:32 PM

I feel very pleased for the service that I have received. BBB is very helpful. Keep it up.

Saul E C.

10/05/2016 10:09 AM

The company was more willing to resolve the issue once the BBB became involved.

Andrea H.

10/05/2016 09:37 AM

I haven't always agreed with the results but the service is needed for the public to resolve problems with the companies that do business not only through the internet but in person as well. Sometimes the vendors are not as truthful or forth coming as they should be. Thank you for helping me.

Sylvia M.

10/05/2016 08:57 AM

I'm not exactly sure how the BBB went about getting the company to respond to my complaint. I do feel that if the BBB did not intercede; I believe that I would have continued to be strung along by Living Spaces. Thank You BBB!

Morris B.

10/05/2016 08:06 AM

BBB helped me to resolve a retail issue when I was unable to on my own. Im very appreciative of BBB for thier friendly and professional intervention and Im extremely satisfied with thier service. I would definitely reach out to BBB again if I needed thier services in the future.

Sal P.

10/05/2016 08:06 AM

BBB helped me to resolve a retail issue when I was unable to on my own. Im very appreciative of BBB for thier friendly and professional intervention and Im extremely satisfied with thier service. I would definitely reach out to BBB again if I needed thier services in the future.

Sal P.

10/05/2016 07:20 AM

I filed a complaint with the online form. I got a scripted response from BBB, but the complaint was apparently forwarded quickly. The process worked and the company against whom I filed the complaint responded satisfactorily.

Kathy R.

10/05/2016 06:48 AM

The BBB did exactly as I expect and expedited the company's positive response to me.

Bonny P.

10/05/2016 06:34 AM

Life is busy, complicated, and can be chaotic & confusing and what I find ironic is even the staff at the BBB underestimates the importance of the BBB. I tell all of my friends, neighbors and associates that you have a "Best Friend" you don't even know and they all look at me like I'm crazy...and then I tell them it's the BBB! I've not been prompted by any other outside source but myself and I adore the Better Business Bureau. Any real business respects, appreciates and works with the BBB in building relationships and that's the hidden secret.

Jim F.

10/05/2016 06:19 AM

Your service was very helpful!!!!

Jill S.

10/05/2016 01:16 AM

BBB was extremely instrumental in resolving my complaint with Aurora Deep. Without the help of BBB I am positive that my issue would not have been resolved as quickly as it did. I am extremely appreciative of BBB in there help in receiving a full refund from Aurora Deep. It is such a relief to know that the consumer has someone watching out for them. I can not believe just how quickly BBB works to resolve complaints. BBB stays on top of the compliant and keeps corresponding with the consumer updating them whether they hear from the other party or not. You know where you stand through the whole process. I will definitely use there service again as well as recommend them to others who are having issues with products or companies. My deepest thanks to the person who worked on my case.

Miriam F.

10/04/2016 08:20 PM

I believe the BBB was instrumental in resolving this matter. What took me over 2.5 months, took the BBB 2-3 weeks. (YES!!) I saw the response by the business- which was far more information than I could get. (I was continually looped back to "call customer service".) Without the BBB, I would still be helplessly dealing with the never ending cycle of lip-service.

Kelly E.

10/04/2016 06:48 PM

It was amazing! I didn't know what to expect, but was just trying to seek a way to reach the contractor to resolve the dispute before having to go to court, and since I know he's a member of BBB, I hoped he would cooperate. I'm glad he did.

Cherisse R.

10/04/2016 04:36 PM

I legitimately attempt to work with companies before I post an incident with a consumer organization like the BBB. It seems as though companies bend over backwards to resolve issues through the BBB but ignore resolution via a customer service or escalation department. Additionally I truly do appreciate the fact that you post renditions of claims. Those summaries allow consumers to be aware of the issues other consumers have encountered.

Olivia A.

10/04/2016 02:16 PM

Professional and Excellent Services

Karen N.

10/04/2016 12:13 PM

Once I put in my complaint, it was just a matter of a couple of days, I got an email from the eBay corporate office stating that my case was being reviewed again. Then, within a couple of days, my money was back into my back account. It took a notification from the BBB to get eBay to reconsider my situation. eBay and the vendor were not happy getting a negative response on their fact, my negative survey was deleted from the vendor's website!!!

Nancy M.

10/04/2016 11:24 AM

I had contacted this company many times before I used your services. They forced my hand and then once you were involved they wanted to make concessions if I would drop the complaint. They fulfilled their contract and decided that the extra money they were trying to get was no longer needed. I don't want anything for free like they said I just wanted to make it right. You were the only reason they closed this deal and fulfilled the contract!

Theresa Z.

10/04/2016 09:38 AM

The BBB took care of my complaint in a very short time and the company answered and issued credit two days after it was contacted by the BBB. Please note that I tried to have the problem solved for two weeks with no results. Happy with the BBB service.

Allen C.

10/04/2016 09:02 AM

Without your help the company would have totally blown me off. You were our last stop, thanks

Al R.

10/04/2016 07:23 AM

Companies tend to ignore consumers who they feel have no rights or a weak case. BBB adds a fair impartial voice in the dispute that doesn't go un-noticed by the 'commercial' company in this case.

Richard J.

10/04/2016 07:10 AM

I couldn't have recieved my full refund without the BBB. They resolved my issue in its entirety.

Paula Y.

10/04/2016 07:00 AM

My problem with sony entertainment had no other choice but waiting 6 months to get the account control back, BBB made it in 3 weeks so im really glad I did contact you.

Franklin M.

10/04/2016 06:18 AM

I tried working it out with the company.before hand and got no where.

Jeremy H.

10/03/2016 09:31 AM

THE BBB helped me get results. Thank you for your help.


10/01/2016 04:23 PM

Prior to using the BBB the company completely ignored my emails. After submitting the complaint through BBB they responded in 72 hours and resolved my issue in 24 hours. It's great knowing that so long as I have a legitimate complaint that BBB is at my side.

Jerry W.

10/01/2016 07:46 AM

I do feel the BBB did their best to help. We finally did receive a cheque for $83.20 on Sept 20 2016. I just feel TWC did not have the right to take that long in refunding money owed . I'm sure I would not have gotten away with it if I had owed them. I do thank you for your help

Karen W G.

10/01/2016 06:39 AM


Lester B.

09/30/2016 11:57 AM

I do not know what I would do without the BBB. I had a credit card company increase my rate unexpectedly and it was not warranted and I reached out to BBB and you help get that reversed. The credit card company called after you guys reached out to them and apologized. Also my home warranty company sent someone to do shoddy work and you all wrote to the company and they honored their contract and apologized. It is a shame that american businesses need BBB around to make them treat their customers with respect. I am a great paying customer and i would like to be treated as such; however, with BBB around and doing a doing a fantastic job, I know that these businesses will have to honor their contracts. Thanks for all the great work you do. You are making a positive difference.

Iris B.

09/30/2016 10:13 AM

If there wasn't a forum for this my problem woul never have gotten attention.

Diane B.

09/30/2016 10:04 AM

The company was unwilling to work with me, but within minutes of BBB informing me they had reached out to the company, I received a response from the company trying to resolve the dispute.

Jeremy G.

09/30/2016 07:23 AM

Had great service from BBB

Edward K.

09/30/2016 06:54 AM

If it were not for BBB, my complaint would not have been answered. I tried dealing directly with Biolab but they disregarded my complaint. After I contacted BBB in San Jose, Calif, and they contacted Biolab, the results were immediate. Thank goodness for BBB, because they were my voice. They got the job done and in turn, I received my refund. I will always be grateful to BBB and if I ever need help in dealing with a business, I know who to go to for my voice--BBB

Jeanne P. G.

09/29/2016 06:43 PM

Requested assistance with a return that was not completed by Oliver Grace. BBB timely reached out to Oliver Grace. When unsuccessful, reached out to my credit card company who issued a credit for the full amount. Thank you!

Tara K.

09/29/2016 05:40 PM

Excellent!! Received resolutions immediately.

Joel R.

09/29/2016 05:30 PM

BBB gave us a chance to get some kind of business resolution from TransMerit Merchant Services. It's unfortunate that TransMerit couldn't resolve our complaint sooner because it got dragged out for almost 3 months.

Sally B.

09/29/2016 02:38 PM

Extremely instrumental, was able to achieve the results I was looking for.

Kristian B.

09/29/2016 01:39 PM

I would of never known what caused the incident, or made the error to create the problem. It would of looked like I issued a refund and gave product away, and no one wants to do that.I do appreciate all the help, I know the complaint seems small, but it really did feel like it was in development for some thing larger.

Peter N.

09/29/2016 12:46 PM

The BBB was able to get the attention of the company at a level I was unable to attain. I made numerous attempts to resolve the matter over an extended period of time with this company. As soon as the BBB got involved, my issue was resolved in a matter of days. I believe your services proved to be invaluable!

Tom G.

09/29/2016 10:53 AM

Filing a complaint helped resolved my problems swiftly.

al M.

09/29/2016 09:55 AM

Very quick in resolving complaints for the consumer

Sonya E.

09/29/2016 09:02 AM

The BBB was instrumental in getting Gentle Dental to address my complaint.

Linda Sue B.

09/29/2016 09:01 AM

The BBB is a lifesaver. So many times I have had to come to you guys and ask for mediation with an uncooperative or unresponsive company, and each time you've facilitated a resolution quickly and efficiently. Please don't ever go away - there are too many scummy companies out there looking to take advantage of people. But thank God you guys exist. This is what I love about America - checks and balances.

Sarah Y.

09/29/2016 08:31 AM

After a month of being given the runaround by the company with no progress the initial communication to the company from the BBB got immediate action.

Roger O.

09/29/2016 08:09 AM

I wouldn't have any resolution without BBB's assistance. So glad to have this service available. Thank you!

Easton D.

09/29/2016 08:00 AM

I feel the BBB offers a reliable outlet for consumers to air their grievances and to get results.

Peggy M.

09/29/2016 07:32 AM

The company dismissed my claim and said there was nothing that they could do for me. I utilized BBB for my concern and the issue was escalated to the correct person to make the best decision for me and the company.

Jerry H.

09/29/2016 07:15 AM

I have had 2 complaints against businesses for poor practices and both have been successfully completed. I love your service.

Kathy G.

09/29/2016 07:01 AM

The company had been totally unapologetic and unresponsive - as soon as I filed the complaint however they shipped my repaired item and apologized - I got exactly what I wanted and without any further delay

Dov W.

09/29/2016 01:28 AM

HP refunded my $22, so whatever BBB did, it was Great !!

Jean A.

09/28/2016 11:40 PM

Once I completed the online application I received prompt response. I was very pleased with the results which was getting my money returned. Via BBB I learned the existence of "spoofing" and don't want To ever get duped again. Thank you very much

Sylvia W.

09/28/2016 09:50 PM

i feel it was your authority & rank that made the company completely co-operative.

James N.

09/28/2016 09:41 PM

My complaint wouldn't have been resolved without it

Elroy W.

09/28/2016 04:59 PM

BBB was very helpfull with my complaint

Dale K.

09/28/2016 04:35 PM

Simply put, even though not accredited, DirecTV was concerned enough that you were involved to potentially begin change.

Jerry M.

09/28/2016 03:51 PM

You're very good about reading everything about the complaint and following up on each part of the complaint thoroughly any efficiently

Audrey A.

09/28/2016 01:51 PM

The best way to resolve unresolvable issues.

Jan S.

09/28/2016 12:42 PM

They actually got the company to help with my issue.

Jacob M.

09/28/2016 10:57 AM

bbb was very effective in both cases in getting my issues responded to my satisfaction

Barbara B.

09/28/2016 10:32 AM

The company in which I filed a complaint contacted me and resolved the issue. I had attempted to contact the company to resolve the issue on my own to no avail. Without the BBB, I would not have been able to receive the money that was due to me.

Jayne F.

09/28/2016 10:20 AM

This is the second time that I have used BBB regarding a customer service issue. The form is extremely easy to fill out and I received a prompt response when my complaint was submitted as well as when my complaint was emailed to the company that I was having a issue with. Within a few days my issue was addressed and the company in question reached out to me. I am not one to complain about anything and everything, however, a known issue with a product that I use had a well known problem that was dangerous and BBB was with me all the way.

Gwendolyn W.

09/28/2016 10:11 AM

It is a public, trusted forum for consumers that incites action from businesses.

J.C. M.

09/28/2016 10:00 AM

Process was easy and follow-thru was excellent.

Patricia B.

09/28/2016 08:42 AM

Can not do without BBB.

Liang K.

09/28/2016 08:31 AM

BBB help was critical in resolving my issue and staff was quick to respond and provide help

Evgeny M.

09/28/2016 08:04 AM

Only way a small business or consumer can get the right level of attention and be taken seriously

Peter B.

09/28/2016 07:52 AM

I was not having any luck with the company when I contacted them myself. I filed a complaint and received a response immediately from the company and my issue was resolved successfully.

Deborah L.

09/28/2016 06:56 AM

When my credit card company said they were unsure if they could recoup all of my unwanted expenses, I contacted BBB. I am sure that BBB was instrumental in not only getting my money back but illiciting an apology from the company as well. Thank you very much. I have not received my credit card bill yet to confirm that what the company said they did, they did.

Kelly M.

09/27/2016 10:21 PM

Very helpful since it motivated the business to live up to their published warranty.

Carl M.

09/27/2016 10:17 PM

After filing the complaint, my e mails were promptly answered by the company and my request to cancel and refund my order was granted.

Kelly T.

09/27/2016 10:57 AM

I am glad it was resolved

Cynthia W.

09/27/2016 09:35 AM

I am very happy with the ease in doing an online complaint and the quick response I received from BBB and the claim respondent.

Susan F.

09/27/2016 09:24 AM

The companies involved do not help at all. As soon as you get in touch with them they fix the problem. They do not want to be on your list. Problem is 100 percent fixed when you get involved.

William C.

09/27/2016 07:35 AM

The BBB has been very, very helpful with helping me get this problem resolved. I did my best to resolve the situation. All I got was people sending me on a ride going nowhere, as my payments were being taken out of my account. I didn't know who could help me. Then I remembered how you helped me once before when I was wronged by a business. Thank you for being there to help when the people have been wronged. Your my Heroes.

Michele M.

09/27/2016 06:38 AM

The company would not respond to me in a positive manner,until The BBB was involved.

Roddy G.

09/27/2016 06:28 AM

Bbb is very crucial for ne to get a 14-month waiting for a peomiswd refund from Delta Dental. I could not get the refund without BBB assistance

Ngan P.

09/27/2016 06:25 AM

I was told of the service and decided to use it as my last ditch effort in resolving the issue. I honestly didn't think it would work but seeing I had everything to gain, I took a chance and I am very pleased that the service was very helpful. Thank you for your good work.

max R.

09/27/2016 06:14 AM

the BBB sets the standard for everyone that wishes to do business with the public. A good rating and standing with the BBB shows the public you care about where your company stands in the public eye. Without the help from the BBB I am just another whining customer. but with the BBB on my side they can get results, and Thank you for that!

Carl C.

09/23/2016 08:07 PM

It was necessary to bring to light the way things work in the Insurance industry.

Adam D.

09/23/2016 11:39 AM

I had no idea that the BBB was able to help protect consumers and lobby on their behalf against businesses that had taken advantage of them. I had always thought that the BBB was just a place that rated the customer service of a business or the quality of products. Without the BBB acting on my behalf, I would still be struggling to achieve a resolution with the business I filed a complaint against. After months of attempting to reach them and not hearing anything, I was near the point of giving up. Thanks to the BBB, this issue has now been resolved and I can move on with my life.

Claire M.

09/23/2016 08:24 AM

BBB was the key factor in negotiating and getting the company to listen to my bill dispute.

Shenika B.

09/23/2016 07:56 AM

I never expected to get such a satisfactory settlement of my complaint.

Alvaro M.

09/22/2016 11:18 PM

Fast resolution. More powerful than I thought

Joe G.

09/22/2016 07:39 PM

I was getting blown off - even at the corporate level until I filed a complaint with BBB. Immediately I got a response that they were going to take care of the issue at hand

Dakota M.

09/22/2016 05:26 PM

I was afraid my problem would go on unresolved. Im glad there is an option to get help.

Christy A B.

09/22/2016 03:34 PM

After using the online response form, I was contacted by Directv and came to an agreement within minutes. I recommend using the BBB to anyone with a legitimate problem.

Arthur S.

09/22/2016 02:49 PM

Got the company's attention. I love BBB.

Ira K.

09/22/2016 02:41 PM

It allowed me to sort of air my grievances and attempt to wave a red flag at the company regarding their business practices.

Caroline H.

09/22/2016 10:57 AM

You guys stood up for me against a massive company and won. You rock.

John P.

09/22/2016 09:43 AM

I tried multiple times to contact a business and was not taken seriously. My grandma was using their caregiver service and the caregivers would just not show up or show up late, leaving my bed bound, and incontinent, 98-year old grandmother sitting in her own stool and urine and the risk of falling out of bed. No one from the company would return my calls. I finally contacted BBB, and everything changed. When I told the company that I filed a complaint with the BBB, I immediately was contacted by the company and my family was refunded the money we paid for hours not worked when the caregivers did not show up and my grandma is now safer.

Jessica M.

09/22/2016 09:37 AM

I had been trying to get my money back from the comoany for iver four months until BBB stepped in like a knight in shining armor and made it possible for that to happen. I love how BBB speaks uo fot consumers that have been mistreated by conpanies that take advantage.

Brejona H.

09/22/2016 08:15 AM

Amazing... No response and then as soon as the BBB involved the vendor jumped on remedying the situation. Very glad there is, and has been, the BBB.

pat G.

09/22/2016 07:41 AM

I had an issue with a company going on for almost 3 months, with in 2 days of contacting bbb I had a response from the company and a solution thank you very much

Paul W.

09/22/2016 07:36 AM

I felt the BBB had a very timely response and they helped to get the issue resolved

Alysha Angela A.

09/22/2016 07:16 AM

Prior to contacting the BBB, my attempt to resolve my conflict with the company was unsuccessful. Within the week after filing a complaint with the BBB, the company fully resolved my issue. The BBB was instrumental in getting my money back and I am so glad their system works.

Gina A.

09/22/2016 07:02 AM

very helpful

Grant T.

09/21/2016 08:38 PM

BBB had helped to resolve 2 of my complaints with companies this year that otherwise would have gone unresolved even after multiple attempts at a resolution. BBB has been critical in helping me feel I am getting fair treatment/customer service from companies.

Jackie P.

09/21/2016 02:06 PM

In my service with people I allways try to be honest , but Directv was very demanding until you got involved. Then their attitude changed. Without your service I feel that this company would still be adding chanels that I never asked for. I do appreciate you and the BBB standing up for the people and their rights. (Thanks again) PS after my contract expires I will never use this company again.I dont care for you using this comment. (Thanks)

Roger F.

09/21/2016 12:51 PM

I feel that without the BBB the company would not have contacted me to resolve the issue.

Zachary Q.

09/21/2016 11:47 AM

BBB was instrumental in a prompt response.

Debra S.

09/21/2016 11:13 AM

Online system was very clear and easy to use. BBB holds a lot of respect in the business world and many time companies will respond to a BBB complaint than dealing with customers.

Russell M.

09/21/2016 10:16 AM

BBB was super efficient helping to solve the problem

Alejandro C.

09/21/2016 09:32 AM

I was credited for the amount I Paid for services not received within A couple of weeks

Victoria S.

09/21/2016 08:50 AM

Involving the BBB 'lit a fire' under the company and promptly resulted in their addressing our concern. Prior communication between us and them produced no results. They simply transferred us back and forth between agents with no offer of resolution.

Carol M.

09/21/2016 08:47 AM

In terms of getting a refund from Walmart, the complaint was absolutely pivotal. There had been promises before that but no action. The moment I filed the complaint with BBB both Walmart and Entrotek leapt to make the refund happen. What did NOT happen was their taking the non-functioning item off the Walmart website, as I had asked BBB to demand they do, "Part II" of resolving my complaint. I maintain that these companies are exploiting the natural indolence of online shoppers to make money off of an otherwise completely functionless object. Again, the fact that it took a complaint from BBB to get even a refund is very fishy, don't you think?

Kathryn L.

09/21/2016 08:43 AM

I was getting nowhere with the service provider, although I had asked several times to escalate to a 'supervisor' or manager. The last trouble call with the company I indicated that I was going to file a BBB complaint, but they didn't seem too concerned, which is what really pushed me over the edge. As much as I spend per month for their service, I expected a little better treatment. It seems that lately a lot of our service providers are treating consumers too matter-of-factly-and that has to change. Hence the complaint. I thank you for your prompt attention to this matter.

Philip V.

09/21/2016 08:42 AM

When I made the complaint, the company involved immediately sent me an e-mail, on September 13th that I had been issued a refund but to this date, my credit card does not reflect this refund. I will never do business with The Daily Dot website and I would highly recommend that others do not do business with them either. You help was appreciated but, as of this date, it was not affective. Thank you for your efforts.

Marc P.

09/21/2016 07:42 AM

I was extremely grateful to BBB for it's efficiency in getting my money back. I am not sure without the BBB's help I would have been able to do so.


09/21/2016 07:22 AM

Having the BBB as a tool to go to for assistance, enhance my out come of a positive result. Especially when the complaint had merit. I was so happy at how easy it was to use the online form.

Matthew N.

09/21/2016 07:17 AM

Merchants do not respond unless I file a complaint. When I use the BBB service, they then respond within 24 hours. I cannot tell you how valuable this service is to me. I recommend BBB to anyone who deals with a difficult and unresponsive merchant.

Darlene Hanchett N.

09/21/2016 06:43 AM

very essential in helping


09/21/2016 06:36 AM

The business responded positively as soon as I filed the complaint. Prior to filing they never responded to my phone calls or emails.

Carol M.

09/21/2016 06:34 AM

Very helpful

James M.

09/21/2016 02:31 AM

The company I had the issue with was giving me the runaround, after almost a month of not getting a fair resolution I saw a similar complaint on BBB. Once I filed a complaint on BBB, the company immediately resolved my issue and even gave me compensation. So BBB was critical in my resolution.

Steph W.

09/20/2016 07:34 PM

I'm extremely greatful for your service ! I attempted numerous times to resolve the issue with the business and was unable to do so until you stepped in!

Melissa G.

09/20/2016 05:07 PM

I got the run around from eBay and PayPal for a week before I contacted the BBB and my problem was resolved almost immediately. I can't say enough about how grateful I am that my issue was taken care of. Big business tried to push me around and the BBB put them in their place.

Christopher C.

09/20/2016 02:35 PM

I had a response within days whereas it took me months working on it myself without resolution. THANK YOU.

Terri S.

09/20/2016 12:17 PM

The complaint was resolved exactly as I had requested much more quickly than I had expected.

Matthew M.

09/20/2016 10:17 AM

The company had zero interest in resolving my claim in a timely fashion and the BBB helped get it done without me having to resort to my state attorney general and other legal courses. I was able to spell out my claim and thanks to seeing other similar complaints, I know the company is very unethical and I will avoid using any service of theirs again. Without the BBB I would still be given the run around by First American.

Marvin D.

09/20/2016 10:13 AM

The BBB has been a life saver. I could not resolve either of the 2 conflicts I've had without them. They help the little people like me when companies try to take advantage and I cannot stress their usefulness enough. I have recommended the BBB to family and friends. Thank you.

Jennifer G.

09/20/2016 08:52 AM

Very helpful in resolving the complaint.

Aaron R.

09/20/2016 08:21 AM

I had a serious problem with a company withholding funds. I tried everything and accomplished nothing. Finally I resulted to filling a BBB claim. Instant turn around. I am very appreciative of BBB, and there capability to solve problems very quickly.

Jesse G.

09/20/2016 07:51 AM

I feel that the seller was more interested in providing the refund for merchandise that had been inaccurately represented to me once he became aware of BBB.

Robin H.

09/20/2016 06:52 AM

HP actually took me seriously in discussions once I used the BBB, though they mostly stayed neutral.

Darrell H.

09/20/2016 06:42 AM

BBB tried their very best to resolve my issues with the company I was having problems with. The moment they found out I was contacting the BBB, they resolved the issues, no questions asked!

Julia V.

09/20/2016 06:19 AM

This was the main reason that enforced the business to answer my complaint in a positive way. As I have tried all the other channels and they never addressed my issue.

Raul F.

09/20/2016 06:09 AM

Issue was resolved very quickly after filling complaint.

Robert C.

09/19/2016 10:00 PM

Due to time restrictions, and the ability for me to reply to the company's response, it was extremely instrumental. Without it, I would have been swept under the table.

Lianne K.

09/19/2016 03:02 PM

I am so impressed and would definitely recommend and use the BBB again. I had so much anxiety and stress involved with my ordeal and the Better Business Bureau ironed it out in a flash! I am so very thankful

Lorraine K.

09/17/2016 03:08 PM

We contacted the BBB of Central Ohio, who in turn, sent our complaint to the Los Angeles, Calif. area BBB, the location of AT&T headquarters. Through telephone contact with Emily of the office of the President of AT&T, our complaint was discussed. We were unable to void our contract with DIRECTV; but we are satisfied with changes that were made. This was handled efficiently and quickly. We're happy with the outcome.

Frank R. L.

09/17/2016 01:09 PM

I was able to resolve my issues in a timely manner.

Jerome S.

09/16/2016 04:14 PM

It worked out well the company realized that I wasn't going to let them walk all over me

Nathan L.

09/16/2016 02:32 PM

I have used this service three times and I appreciate it.

Brennon L H.

09/16/2016 09:42 AM

BBB has the ability to push companies to fulfill their obligations when communicationis no longer an option. Thank You! BBB

Megan L.

09/15/2016 04:19 PM

they respond quickly

Edith E.

09/15/2016 01:27 PM

Disney was set on not making a refund until the BBB got involved. Then they were more than happy to refund my money. Thank you for the help.

Stephanie S.

09/15/2016 08:43 AM

Very fast and effective

Melody W.

09/15/2016 07:32 AM

I appreciate the formality of the process and overall professionalism and follow through.

Teri P.

09/15/2016 06:49 AM

Without BBB, the issue would not have been resolved.

Edward A.

09/15/2016 06:46 AM

Solved the issue

William Earl C.

09/15/2016 06:36 AM

This process is vital in assisting others to resolve issues that would typically go overlooked, because many people just do not take action. However, with this process, it facilitates outcomes much quicker. I thank you once again!!


09/15/2016 01:42 AM

its great and help me a lot


09/14/2016 08:42 PM

In my opinion, BBB has helped a lot of consumers to get the services that they need and deserve.

Joy C.

09/14/2016 07:34 PM

After numerous calls to Directv over several weeks and visits to the AT&T store, I never got a straight answer on my complaint from Directv. I couldn't get through to their corporate offices. However, as soon as Directv got the complaint through the BBB,Directv corporate called me with an acceptable solution. I am positive the problem would not have been solved without the assistance of the BBB.

Judy F.

09/14/2016 12:55 PM

While unfortunate, trying to work directly with the Organization and their Customer Care went absolutely nowhere. From keeping notes, name and etc. of this effort made it somewhat easy to log my complaint. Biggest problem was that my initial draft of the situation exceeded your input limits so I had to revamp my input to be concise. Since this documented effort did not move the needle with the organization, apparently the weight and gravity of the BBB now being knowledgeable of the situation helped me to gain traction with this organization. Sad to say but it would appear that I am not the first to have this type of problem with this organization nor gaining some success. Again I suspect everyone's success is attributed to the BBB's expertise and visibility to Consumers.

Gary K.

09/14/2016 12:30 PM

You were able to get the company to agree to return the TV and them check it out without cost to me.

Neil L.

09/14/2016 12:20 PM

I believe if I hadn't contacted BBB to resolve the issues I had with Chegg, it would have never been handled. I had made other attempts with Chegg only to keep hitting a break wall.

Shelley S.

09/14/2016 11:29 AM

Without BBB help my case couldn't be resolved. The company I'm having complaints wouldn't looked deeper to resolve the issue. Pretty much they shut the door on my face. But after filling the case with BBB I got a resolution within next 2 business days from the company.


09/14/2016 11:10 AM

Coordination between my wife, myself and company. No respons from company prior to BBB assistance.

Stephen R.

09/14/2016 11:09 AM

They do excellent service. I always had great service with BBB every time I had a problem. they get right to it. It is a blessing to have this company for us.

Stephanie B.

09/14/2016 08:51 AM

I had a company harassing me, and I had tried everything to get them to stop calling and showing up on my doorstep. Once I submitted this complaint, the harassment did stop.

Cricket M.

09/14/2016 08:43 AM

My complaint was faling on deaf ears until BB got involved.

Marshia M.

09/14/2016 08:29 AM

I had spent over 25 hours on the phone with customer service, sent dozens of emails, & been bounced to every supervisor and department of Ebay over a 3 month period with no answer as to where my money is. After contacting the BBB I made no more calls & Ebay finally starting contacting me instead. Ebay refunded me within about a week without having to do anymore on my end. I have gone crazy dealing with this situation & once you guys stepped in it was handled. Thank you!

Patrick M.

09/14/2016 07:58 AM

If it wasn't for the BBB Tradesy would NOT have resolved the issue. Thank you for your service.

Christy B.

09/14/2016 07:19 AM

Process was completed quickly

peggy L.

09/14/2016 07:16 AM

The company had no intention of resolving my complaint when I talked to them. As soon as I filed a BBB complaint, it is amazing how fast they respond and resolve my complaint. Companies need accountability and the BBB helps provide that.

Jason H.

09/14/2016 06:40 AM

very pleased with this process and outcome.


09/14/2016 06:39 AM

The company would simply not have replied or resolved the problem otherwise: they would have kept on talking in circles

Abiemwense E.

09/14/2016 06:36 AM

I had not had any feedback from sending in complaint. After several weeks I called BBB to find out. They apologized it was an error on BBB side and expedited the complaint. After that the response from company only took a few days to resolve. I need BBB's help in resolving issues, otherwise the business does nothing.

Pamela J.

09/13/2016 09:18 PM

I was able to get somewhat of a reimbursement for the damages done to my suede jacket because of BBB intervening for me.

Jane J.

09/13/2016 01:25 PM

The BBB is able to get through to the company that as a customer making calls I could not. The BBB is respected by companies and taken seriously, unlike individual complaints. I also appreciated the quick turn around which settled the matter before my bill was sent to collections and my good credit was ruined. The public definitely needs an advocate like BBB.

Diana T.

09/13/2016 12:33 PM

I had a complaint with SONY. SONY told me there was nothing they could do to resolve the issue, and refused to address it further. I filed a complaint with The BBB. SONY contacted me within 2 weeks and resolved my issue without requiring further action on my part(I never had to speak to SONY again). SONY knew what the problem was(which involved account security) but would only take action when contacted by the BBB. After the initial denial of assistance from SONY, I went to online forums. I found a forum that specifically said you had to contact The BBB or else SONY would do nothing to address the issue. I followed the instructions from the forum, and revived the desired results. I lost respect for SONY, and gained respect for the BBB.

Andrew J D.

09/13/2016 11:44 AM

Very helpful, problem quickly resolved. Thank you.

Norma J.

09/13/2016 10:44 AM

I am so thankful for this website's complaint feature! We had been harassed by the company for months demanding repayment on something they initially insisted was a "gift". We are so glad that they will finally leave us alone! Each time we tried to blacklist their number, they would just call as "Unavailable", making it impossible to tell if they were one of our customers or not.

Shady Hollow C.

09/13/2016 09:40 AM

If not for BBB I'm convinced my home insurance company would not have honored our contract. Thank you BBB for getting them to finally do their job.

Danielle P.

09/13/2016 09:32 AM

I would like to take this opportunity to thank for your help and dedication.

Elias W.

09/13/2016 07:16 AM

I feel that this situation would have never been resolved, at least in a timely manner. it's only because of your help that they started answering their phone. thanks.

Richard C.

09/13/2016 07:16 AM

Great service fast response time!

Marie S.

09/13/2016 07:06 AM

Once I wrote the complaint, I waited for the results. The BBB was good about keeping me updated. I know the company had not responded yet, but all of a sudden and without prior knowledge of shipping, the first item arrived. Then a week later, the second item arrived. I also received a phone call from the company after leaving several messages, but I had already received the items I had ordered. I don't know if that was because of the complaint made against them, but I imagine it was. So thank you for helping me out with this issue. It's appreciated.

Myrnaliz D.

09/13/2016 06:41 AM

After several attempts to speak with the vendor, I finally received a call back after I registered my complaint with BBB. Thank you so much.

Frances Y.

09/13/2016 06:30 AM

Very helpful I. Getting complaint solved that probably would have went u solved except for your help. Thank you.

Linda G.

09/11/2016 07:12 PM

Activision Blizzard just outright ignored my complaint/issue. Once you got involved, they suddenly had a desire to address the problem. The BBB is very useful and a tool for our citizens.

Lance R.

09/11/2016 09:30 AM

The complaint was resolved, and I thank you. Sorry my response was past the date you requested. Thanks again.

Dennis S.

09/09/2016 06:44 PM

The BBB is the only reason my complaint was resolved. It's not difficult to tell from the way a call is going if the person you're speaking with is reasonable, considering your position or even interested in helping you. I am so grateful for your services. My concern was resolved quickly and I appreciate the fact that you work with the "little people" so things can be resolved in decency and in order. It's wonderful to have a voice through you.

Sandra H.

09/09/2016 06:24 AM

I can't put it into words adequately. It was the only reason my money was returned. It happened so swiftly, and quite literally, feeding my family was at stake.

Lance G.

09/08/2016 09:04 PM

I could not get the company to respond to my inquiries. Once I filed a complaint and the company was contacted by the BBB, they contacted me and resolved the issue.

Susan N.

09/08/2016 01:03 PM

I worked diligently to resolve the excessive fees AT&T charged for "service suspension" and even referenced my recorded phone calls in regards to them extending my contract without notifying me. I do not believe that either problem would have been resolved without the BBB intervention. I appreciate that there is a third-party that will assist customers when businesses do unethical things.

Kristin S.

09/08/2016 11:51 AM

I got no where with my complaints until I contacted the BBB I really appreciate the help and the service

Juliana D.

09/08/2016 11:46 AM

without the bbb, i dont believe my complaint would have been resolved

Brent K.

09/08/2016 11:16 AM

I have used BBB several times for issues I had with businesses. From the time I sent in my complaint, BBB has acknowledge my complaint and kept me informed every step of the way. BBB always followed up with me. BBB was very good at working on my behalf against the big companies and getting results. I will definitely continue to use them. I highly recommend using them if you have tried all you can to reason with a business and they are not giving you what you want. BBB will get to the bottom of the problem!

Makesha D.

09/08/2016 10:41 AM

BBB very helpful with getting my case resolved

Kathryn F.

09/08/2016 10:39 AM

I was impressed with how quickly the dispute was resolved thanks to BBB's involvement.

Kurt K.

09/08/2016 10:35 AM

I had tried for over 2 month to resolve this issue with S.O.S 23 call later not even a call back ,I do believe the reason i received a call from the owner of S.O.S.was the later he received from your company Thank You Again

Nina M.

09/08/2016 10:16 AM

Complaining to the BBB is the only way I can get someone from a company to work with me or contact me. I use BBB after I've exhausted all proper channels. It's wonderful as a last resort but also to tell other people about what they might be getting into if they do business with this company.

Caiti D.

09/08/2016 09:41 AM

very helpful and fast response, thanks

Rochelle T.

09/08/2016 09:36 AM

BBB is quick and reliable with compliant resolution.

Myia R.

09/08/2016 09:08 AM

I sent a complaint to BBB after not being able to resolve the problem with ebay. Within a very short time, ebay responded and offered me a "almost" full refund (minus shipping to and from). This could not have gone better (unless the company and I resolved the issue on our own, which we didn't). Thanks!

Julie B.

09/08/2016 08:12 AM

If it was not for the BBB, I do not think we would have had a resolution for our issue. I had more progress with my issue in the short time the BBB was involved than the prior 2 months where I was working on the issue on my own. Thank you so much for helping with the problem. We were finally able to come to a reasonable solution with your help.

Nissa E.

09/08/2016 07:36 AM

After filing my complaint with the BBB, I had an immediate response from the company. I had exhausted all other avenues, and had almost given up. My complaint was handled quickly and efficiently. Thank you.

Linda G.

09/08/2016 07:27 AM

I truly appreciate the service. I was able to achieve quick resolution with the BBB's help.

Brandi W.

09/08/2016 07:26 AM

The company that I had a complaint with was completely uncooperative with me directly so I totally appreciate the assistance from BBB.

Erika W.

09/08/2016 06:53 AM

My complaint was resolved in record time. I never expected such a quick and positive result. The complaint resolved to my satisfaction and the company was most understanding in the situation.

William W.

09/08/2016 06:15 AM

BBB got the attention of the merchant.

Robert D.

09/08/2016 12:04 AM

Yes, the BBB was very useful in helping me reaching a reasonable resolution to the situation. The company became very reasonable after the intervention from the BBB.

Derrick V.

09/07/2016 08:26 PM

I received a response from the seller the day after I received the email from BBB that the letter was sent. I think the seller only responded BECAUSE OF your letter. Thank you for looking out for the customer.

Michele P.

09/07/2016 07:23 PM

Received compensations after 2 years from the Coaster.By resolving their issues and then exceeding their expectations.

Yan R.

09/07/2016 05:56 PM

The timeline is fair to get a resolution. I also like the rebuttal process.

Joyce C.

09/07/2016 03:05 PM

Experience was fantastic. The company immediately responded to me (favorably) after receiving notice that I had file my complaint with BBB.

Dalton B.

09/07/2016 02:45 PM

Immediate action was taken to attempt to quickly resolve the situation.

Kelly A L.

09/07/2016 10:26 AM

I was getting no-where with the company I have the dispute over charges that I did not owe - I was working on the situation for months. After I contacted BBB - my issue was resolved in less than two weeks. I was kept informed of every step of the process and very pleased with the information and help I received. Thank you for being there to provide help.

Cheryl B.

09/07/2016 09:19 AM

the BBB's on-line database of the history of complaints for / cases about the merchant with which I was experiencing difficulties was VERY, VERY useful. The merchant with which I had had my transaction was going through Google Trusted Stores; and so when my issue with the company began, and the typical customer service lines of communication did not yield a timely (much less satisfactory) response, I looked up the company's record on-line and came upon the BBB's history and saw that my issue was actually a recurring, long-time pattern. I brought this up with the BBB and Google Trusted Stores. I think the BBB was more effective (as Google TS was not able to cover unauthorized charges for annual membership fees.)

Elaina L.

09/07/2016 08:30 AM

It is always amazing to me how a company will not even negotiate their unfair treatment of their clients until the BBB steps in - it is only then that they take notice and begin to act fairly. Thank you for being here for consumers! We need you to keep them accountable.

Tina V.

09/07/2016 07:57 AM

The BBB was EXTREMELY helpful. I had always heard of the BBB but had no idea it was this easy to use or would get results so successfully and quickly. I'm very thankful for the BBB!

Chad K.

09/07/2016 07:42 AM

When I initially submitted a complaint against the company efreescore the BBB was unable to get a response from the business. However a few months later I submitted another one and the complaint was responded to and removed within a week.

Meredith M.

09/07/2016 07:16 AM

I did everything online and was pleased with the ease of it all. Overall it was a positive experience

Krista S.

09/07/2016 07:15 AM

Thanks to the better BBB my problem that I experience with this company was solved quickly . I could not solve this problem alone . My sister-in-law recommended the BBB she recently contacted BBB and they resolved her problem . BBB was very instrumental in resolving my complaint.


09/07/2016 07:13 AM

As of today my issue is not resolved. I do believe the company has a bit of time before completing what it has promised.

Mikki C.

09/07/2016 06:23 AM

Overall a good solid consumer support tool.

Shelton G.

09/06/2016 03:52 PM

I called and wrote letters which did not resolve the issue. Once BBB was involved the issue was solved quickly. Thank You !!!

Lynn M.

09/06/2016 03:03 PM


Charlotte R.

09/06/2016 02:45 PM

The BBB's online complaint system allowed me to have my complaint against DirecTV recorded, passed on, and resolved in a very efficient and timely manner. Can't say enough about how simple and helpful it was. It only took one week from start to finish.

Raymond V.

09/06/2016 01:08 PM

When there's a issue with a company and I can't get my issue resolved I always email BBB. After going through with BBB and they send it off to the company things change real quick.

LaTonia C.

09/06/2016 10:58 AM

The company I was dealing with would not respond to my inquiries. It wasn't until filing a complaint through BBB that they acknowledged the issue and worked to resolve it.

Shannon M.

09/06/2016 10:44 AM

The process was painless and quick. BBB quickly contacted the business and within days I had a resolution. I had no human contact (all via form and email) which some would see as a plus.

John N.

09/06/2016 09:51 AM

If it wasn't for BBB this will never be able to solve, companies ,business, doctors ,don't listen to costumers, Thank you BBB

maria Fatima S.

09/06/2016 08:01 AM

i would not change anything, when something works stick with it.

Timothy P.

09/06/2016 07:55 AM

BBB reacted to my complaint immediately. I was very impressed at how quickly the issue was resolved. It is difficult to find such prompt attention to anything these days. Thank you very much!

Dawn L.

09/06/2016 07:49 AM

The BBB was very helpful in resolving a previous issue with a business, so when I had an issue recently I went to them again. Their help in getting the company to respond was very helpful. Hopefully I won't but if I have an issue again in the future I will use their services. Thank you

Brian M.

09/06/2016 07:31 AM

I had a issue with a online retailer and once they found out I had contacted the BBB the resolved the matter right away.

Jonathan S.

09/06/2016 07:21 AM

Recieved immediate response from the other party

Robert Joseph S.

09/06/2016 07:13 AM

BBB was on point and resolved the issue quickly, provided necessary information promptly.

Kenrick M.

09/06/2016 07:06 AM

I had contacted the company numerous times with no resolution or even an attempt at resolution. After contacting BBB, they quickly remedied the issues. To me it seemed rather sad that they would do nothing until they were contacted by the BBB. Lost all faith in sony

Derik D P.

09/06/2016 07:02 AM

I have noticed when a person try to contact a business especially a corporation. They are given the runaround. However, when you contact to the BBB to resolve a complaint, the businesses especially a corporation are quick to respond.

Leeric W.

09/06/2016 07:00 AM

I received no cooperation from the company in my numerous attempts to resolve the issue. After filing a complaint with BBB, I obtained the resolution that I was looking for.

Darin H.

09/06/2016 07:00 AM

The BBB always comes through! Their name carries a weight that rises above all - their reputation is so respected that companies really take complaints seriously and do everything to resolve disputes. They are also excellent with follow-up. Thank you BBB!!

Jill R.

09/06/2016 06:40 AM

I tried talking to the company to resolve the issue. They would not listen or try to resolve the problem. As soon as they got my complaint to the BBB they called me to discuss it and started offering different solutions. Thanks to the better business Bureau we are trying area reallocation .

Vanessa S.

09/06/2016 06:14 AM

A BBB complaint gets a company's attention when customer service fails. Companies do not want to expose poor business practices because it impacts future business. BBB is an established and respected organization. A poor rating can impact the company's financial bottom line; even when customer satisfaction is not a priority, making money is.

LaTauya F.

09/05/2016 11:06 AM

Was impressed the way my complaint was handled. The company I filed the complaint against contacted me with in 2 days and settled the situation. Thank youBBB.

Anita Mae H.

09/05/2016 09:29 AM

My issue was satisfactorily resolved.

Nicholas A R.

09/04/2016 01:50 AM

My experience was good you helped me with my problem.

Kasato S.

09/03/2016 01:13 PM

The BBB was useful in adding intensity to my issues being resolved.

Louis A D.

09/03/2016 09:45 AM

I was at a lost with this company taking money out of my account, I ask them for a refund because I didn't received the services they said. BBB listen to my complaint and resolved this matter for me. I'm going to file another complaint. Thank you.

Emma J. D.

09/02/2016 02:04 PM

The process was easy and quick. I appreciate your help in resolving this matter. Thank you

Barbara G.

09/02/2016 09:30 AM

My issue was resolved fully in a very timely manner. Will use or recommend their services.

Christopher B.

09/02/2016 08:06 AM

I'm very thankful for BBB assisting me with resolving my claims with Directv and Tire Kingdom. I will be sure to tell others about my positive experience! Thanks again for all your help!

Monica G.

09/01/2016 06:29 PM

The company called within a day or two to resolve my issues. They were very concerned to have that complaint on their site. They worked with me until I was happy.

Martha M.

09/01/2016 06:03 PM

I thank God for BBB because if its not for them,Freedom pop will not release the PIn that ive been asking for a month.

Ed K.

09/01/2016 12:56 PM

I was unable to get any response from the company, Sheer Cover any other way, after trying numerous calls and letters this was the final step. Once Sheer Cover realized that I was a very a unhappy customer, and getting mail from the BBB they more than realized I was serious. The BBB is known by everyone in business, and once you have a bad mark with them, getting new business can be difficult. I am very happy I contacted you for your help.

Donna C.

09/01/2016 10:46 AM

The company had strung me along for months before finally denying my request last year. When I reported my experience on the BBB website more than half a year later, the company reached out to me offering the refund I had sought within days.

Jordan L.

09/01/2016 10:40 AM

I feel safe using this service

Jennifer N.

09/01/2016 10:33 AM

I realize how important it is try to resolve a problem such as the one I had. If it is something of this nature, it is always important to contact the appropriate agency that helps the consumer. I am very please that the problem was resolved. Thanks to the office of BBB.

Arturo B.

09/01/2016 10:22 AM

I could not get a straight answer out of Paypal. They were being vagje on purpose. BBB helped me get my answer and get this issue resolved.

Kinya S.

09/01/2016 10:20 AM

Without the BBB this would not have been resolved.

Gregory G.

09/01/2016 09:09 AM

If not for intervention by the BBB Pay Pal would not have responded to my complaint. Because of action by the BBB the vendor was discovered to be non compliant with normal business practices.

Gary L.

09/01/2016 08:32 AM

Responsive, easy.

Nicholas C.

09/01/2016 07:25 AM

I was skeptical about using this, but a friend encouraged me to use it and I'm very thankful that I did. Your being a mediator helped to resolve I what I thought was an unsolvable issue.

Annette B.

09/01/2016 07:22 AM

When it comes to complaint/issues normally institutions handle these situations as neglected or seconded. However, going through BBB has been a very good experience. My experienced with BBB was excellent. I have been informing the institution, FreedomPop, to take me off their system as it has their automated billing system deducts monthly bill to my credit card and even if I had received an email with customer service that I will no longer get charged. The third time they have done the auto billing I decided to bring it up with BBB.

Roger L.

09/01/2016 06:39 AM

After filing a complaint with bbb, I had a refund on my credit card.

Donna Marie J.

09/01/2016 06:27 AM

they got on it right away after i contacted you.

Debra O.

09/01/2016 06:23 AM

Calling direct tv was really useless. I couldn't get an answer as to how I was in a contract, and couldn't understand how that could be, had never changed anything. It was great to use BBB to help, I wouldn't have been able to resolve it myself.

Diane S.

08/31/2016 09:08 PM

It got immediate action from the offending party.

Paul-Roy T.

08/31/2016 07:48 PM

complaint resolved within a week very satisfied!!!

Lorraine T.

08/31/2016 05:54 PM

First of all, people tend to act different when they are watched. So when BBB was involved in my problem with paypal, chances are paypal would behave better. Secondly, and probably most importantly, is that when I was talking to paypal, I can only talk to the compliance team. They are not only the accuser, but also the judge and jury, and I can not reach another department or even the senior management to make a complaint. I think BBB, on the other hand, brought this issue to their senior management and eventually they found that it's their system that changed the data I provided. So I'll say the involvement of BBB is critical for this result.

Wei L.

08/31/2016 05:49 PM

I've only had two experiences using BBB online services & both ended with proper resolve. The online system is easy to use & it appears they contact the businesses in question since I received the refund I was looking for in both circumstances.

Mary Louise M.

08/31/2016 03:51 PM

BBB Team are very aggressive team fighting for consumer to protect them from abuse, negligence and mishap. BBB are the greatest people ever, professional, and very respectful.

Sami G.

08/31/2016 02:20 PM

Because of filing my complaint with BBB, the company released me from the 24 year contract saving me $440.00 which was my desired outcome.

Carolyn S.

08/31/2016 12:08 PM

My complaint was resolved right away.

Carol L.

08/31/2016 10:01 AM

Had it not been for BBB I would never gotten my refund. I am so glad you are on line to help

Joseph P.

08/31/2016 08:12 AM

Excellent and professional service!

Lazaro M.

08/31/2016 07:24 AM

I had been unable to get the company to respond to my messages. I immediately got a quick and effective response as soon as I filed my complaint.

Steve L.

08/31/2016 07:02 AM

Very well

Victoria S.

08/31/2016 06:36 AM

BBB was able to make immediate contact with the business causing the problem. (I had been unsuccessfully trying to do this for two weeks.) Within twenty-four hours, BBB contacted me with the company's proposed solution to ask if it was acceptable. Astonishing!

Susan L. S.

08/31/2016 06:27 AM

BBB solved all my problems with 2 companies. I would definitely recomend the extremelly accurated, professional and fast service. Would had never solved these issues without the help of BBB.

Mattia O.

08/31/2016 06:27 AM

I feel that the BBB helped by making Toyota Financial Services look at me in a serious manner rather then continuously giving me the run around with mixed information in regards to getting my excise tax refund check from them.

Michael D.

08/31/2016 06:23 AM

BBB was the only reason the issue was resolved. Your involvement expedited the resolution. Glad there was a place I can turn to for help. Please continue to assist us consumers in the road to fair trade.

Maggie C.

08/31/2016 12:10 AM

Company did not respond well to my request. They did respond well to the Better Business Bureau's request.

Randall Y.

08/30/2016 06:12 PM

Without the BBB's assistance, I am 100% sure that I would still be being bullied by the company. Without your support, I would have continued to struggle with their unreasonable attitude and would never have received my refund. The BBB was instrumental in helping me receive my refund. Thank you from the bottom of my heart for your support in getting a reasonable response from the company. The only regret I have is that the company refused to pay the sale's tax for the broken product, so I ended up losing a good chunk of my money, but I am confident that I would have received no money at all if the BBB had not intervened. Thank you!

Sara S.

08/30/2016 01:56 PM

Not until I contacted the BBB did living spaces take the time to pass on my complaint. I was told on several occasions so what. Living spaces needs to reevaluate how they treat their customers. Everyone one is nice and professional until the sell is made. However once you need them to stand behind their product their whole attitude changes If it were not for BBB My complaint would never have made it to upper management So thank you again BBB you are an invaluable service to those of us who need that extra push to have our voices heard

Doris T.

08/30/2016 01:07 PM

It was an experience that I don't want to have to go through again. But it wasn't due to BBB, it was resolved not in my favor

Bruce B.

08/30/2016 12:22 PM

I first try and resolve the situation with the company--the majority of the time this works. Every so often --about once a year or so --I run into a company whereby I have paid and I cannot get reimbursed NOR can I get the product. EVERY TIME I have contacted the BBB----------it got resolved---and mind you in a timely period. THANK YOU!!!

LTanya S.

08/30/2016 12:21 PM

Without the BBB I don't believe I would have been able to get my money back from a company. As soon as their time ran out on their end without a response, they emailed me and offered a full refund. Reaching out to them before using the BBB did not provide the same results.

Molly H.

08/30/2016 10:01 AM

My issue was resolved without any problems after the company was contacted by the BBB. Thank you for your help. Sure beats trying to resolve problems alone. Companies react when contacted by the BBB.

Marcella V.

08/30/2016 09:00 AM

The BBB helped me with my complaint in a timely, efficient manner. Thanks for your help!!

Howard S.

08/30/2016 08:47 AM

Due to my complaint everything went very well using BBB. Thank you so much for helping resolve my case.

Robert B.

08/30/2016 08:28 AM

The BBB made it so the company that I repeatedly asked to not bother me, left me alone for good. I appreciate not being harassed on a daily routine.

Christina M.

08/30/2016 08:16 AM

I filled out one form, and the company in question immediately resolved my issue. It was hardly any hassle, and I did not have to interact with BBB besides filling out the initial complaint form.

Mark A.

08/30/2016 07:17 AM

This was the first time that we used the BBB complaint line and I will definetly use again if I need to. It is sad to say that it had to come to this, but for a company that said that I had committed to something that I know I had not and then try to force my hand for payment without giving any kind of proof, I will defintely use the complaint line again to get these undermining companies out of the business community. Due to companies like this, that is why this line exists. Thank you for all that you have done to resolve this issue.

Judy C.

08/30/2016 06:53 AM

I still don't feel that my concerns with First American Home Warranty have been heard. I'm glad that the online complaint service is provided by the BBB. I think it is a great tool and easy to use. However, it seems that I sent my request to an online black hole.

Katye B.

08/30/2016 06:52 AM

After not hearing anything from BBB for 2 months on my initial complaint I called them. Once I explained the issue with the representative she re-opened the case and within 2 weeks the issue was resolved.

Donna H.

08/30/2016 06:47 AM

the company I complained about had no resource to complain to beyond the 'customer service' firewall (stonewall). Filing with BBB provided the company awareness of my escalated concern an a representative from the "office of the President" was in contact shortly after filing the complain-a resolution was offered and accepted. Unfortunately, an outside party like the BBB is needed to prompt companies to action.

Paul W.

08/30/2016 06:10 AM

The day after I posted my complaint Compliance Assistance contacted me personally about it and over-nighted my posters to me. I had not been able to make contact with the company for over a week previous to posting my complaint so I would say BBB played a very key role in resolving my issue with Compliance Assistance.

Mykah N.

08/29/2016 08:13 PM

The incident I had was due to a glitch in the companys automated telephone system which affected my account and in the process my service. I was out some money due to their faulty telephone system and the customer service dept and their immediate managers claimed they did not have the power to credit my account for the fees incurred due to their companies negligence. I called in circles and was unable to have resolution even though I was logically due the credit for fees incurred. The BBB was able to bring my dispute directly to their corporate office who immediately saw that logically I was due account credit and gave it without further incident. The BBB was instrumental in a fair resolution which I know I would not have gotten otherwise. They would have kept using the excuse that they did not have the authority to fairly resolve the incident without the BBB.

Karina C.

08/29/2016 07:22 PM

I was unable to get a response despite having sent email after email to the company to cancel. They had not phone number or customer service number so I was at my wits end trying to figure out how to contact them. After contacting the BBB, my refund was in my bank account within 30 days. Thank you!

Amy G.

08/29/2016 02:11 PM

I was trying to get my money back on a gift card sold by Green dot company. I spent 8 months trying to get a solution with no result. BBB complaint helped it resolve in 10 days.

Sivaprasad M.

08/28/2016 11:21 PM

You allowed my voice to be heard, the company was unwilling to listen and because, of the BBB, they addressed the issue. Thank you!

Latoya C.

08/28/2016 09:57 PM

BBB got WB to do exactly what I wanted a code for VUDU for the code in their product that did not.

Bernard & Machel O.

08/28/2016 02:45 PM

The BBB was very prompt in responding to my request. I was getting nowhere trying to resolve this issue over the phone. Once the BBB became involved the TV company quickly and fairly presented a resolution.

Bill G A.

08/27/2016 12:42 PM

Useful tool to have. This can Stop any other possible Ruckus

D B.

08/27/2016 03:07 AM

Through my BBB complaint I was able to reach a competent customer service rep at eBay who could resolve my issue.

David H.

08/27/2016 01:05 AM

I had a nightmare of an issue with the company honoring their warranty. BBB stepped in and within days the problem was completely resolved. BBB you're the best. you can take a bad business and make them better. you're awesome

William Grey

08/26/2016 02:45 PM

After I filed a complaint with the BBB, the company issued my refund.

Rachel H.

08/26/2016 12:37 PM

Hello, I have received the refund from DIRECTV. Thank you so much for your help! I am very satisfied with the way this has turned out.

Daria S.

08/26/2016 11:29 AM

The company, Yurz refused to give me a refund saying that I had to cancel my service by phone. I had done so by email with a read receipt response. I followed up the following day with a phone and was told that they had already charged me for the following month. I should have asked for a refund for the 1st month as their customer service was terrible. I didn't though and was satisfied with the refund for the following month.

Anne P.

08/26/2016 08:32 AM

You gave me a voice with someone that could help resolve the issue when I had tried talking to over five people to be treated like a dummy.BBB gave me a voice to be heard.thank you.

Dura R.

08/26/2016 07:27 AM

Businesses will respond to a BBB complaint very quickly which they should be doing first so you don't have to file a complaint.

Barbara H.

08/25/2016 11:01 PM

Always resolved issues when going through BBB.


08/25/2016 07:15 PM

BBB is always helpful and very important in the complaint process. It definitely gets people's attention.

Helen D.

08/25/2016 06:20 PM

I appreciate that there is someone out there that cares when some business dont

Timothy G.

08/25/2016 04:13 PM


Sterling T.

08/25/2016 12:53 PM

the company involved took care of the problem asap after hearing from you.

Lauretta May M.

08/25/2016 12:10 PM

I wasn't getting my refund from PayPal, contacted you and they gave me my refund. Thank you!

Laura S.

08/25/2016 11:06 AM

The BBB was instrumental in finally getting me in contact with the correct person to help resolve my complaint. I was spinning in circles and getting no where.

Margaret M.

08/25/2016 10:58 AM

This was the only way I could get in touch with a human from Yahoo! regarding an account problem.

Michael S.

08/25/2016 10:17 AM

I told you my problem and the next day I received my refund which the vendor said they couldn't do and I never received the package since I'm not out any money for the return which they "couldnt" cancel

Kay C.

08/25/2016 10:11 AM

The service was easy to use and clear. The agency contacted the company to resolve the issue. The agency was professional and communicated effectively through e-mail. The agency was helpful in getting my issue resolved. I would use the agency again.

Kimberly W.

08/25/2016 09:51 AM

When all else fails and you have exhausted your efforts and you are right, call the BBB! So helpful!

Kimberly H.

08/25/2016 09:34 AM

I recommend your service all the time. I've had many complaints that I couldn't get resolved taken care of immediately when you stepped in. Companies don't like to get a bad rating from you! There was only one time where the company refused to correct their mistake and they lost my business! Probably a lot of others, too. Your help is invaluable to me since we live in a time where companies don't value your business . . . unless it means losing a lot more customers. Thank you!

Penny B.

08/25/2016 09:14 AM

It was after my complaint to the BBB that the issue was resolved.

Mike A.

08/25/2016 08:24 AM

When I tried resolving this issue directly with the representative at the company I was dealing with, that person had no power to resolve the issue, and apparently was on able to escalate my issue to someone who could. I believe that by filing a complaint with Better Business Bureau my issue came to the attention of the appropriate person in the company, and without that it was unlikely to get resolved without much more effort on my part.

Alex C.

08/25/2016 08:06 AM

The company involved was indifferent to resolving my complaint until contacted by BBB (and even then, gave BBB an untruthful excuse regarding my complaint).

William T.

08/25/2016 07:38 AM

Thanks BBB to pass on my complaints to the business. I am happy that the issue has been resolved. I am glad to have BBB's support.

Ming F.

08/25/2016 07:38 AM

I think bbb does everything they can and provide the right amount of pressure in to resolving most issues.

Amber G.

08/25/2016 07:05 AM

Online complaint process very thorough and critical in prompting the other party to resolve amicably the complaint.

Nicholas M.

08/25/2016 06:59 AM

Because of the BBB complaint, my case was shifted to a different department because the company was nervous about what I would do. They more quickly resolved the problem.

Greta W.

08/25/2016 06:58 AM

I had two complaints over the past few years that I could not resolve or get a response. Once I contacted the BBB both were resolved within 2 weeks, it is what was needed to get the attention of both businesses. Both instances would have been a loss of money for me.

Wayne K.

08/25/2016 06:23 AM

The BBB Staff understands how big business suck the financial life out of little people like me. I have--from the first time of using the BBB referred the BBB to anyone experiencing a product malfunction of any type, a financial and encourage them to file and give all the information they have. I love the BBB

Obelia Marie C.

08/25/2016 06:09 AM

Of the BBB did not exist, I would be disregarded as a consumer by organizations who are not concerned about customer satisfaction.

Phyllis B.

08/25/2016 12:39 AM

After researching online about the issue. Found other people that has had the same issue with the company and the only ones able to resolve it went through BBB.

Ronald W T.

08/24/2016 07:35 PM

I believe BBB and its footprint was instrumental in bringing my issue the appropriate attention.

George M.

08/24/2016 07:33 PM

You have a tough job...I have no right to judge.


08/24/2016 05:07 PM

I feel the BBB is absolutely critical to consumers as they navigate the complexities of dealing with bad business practices. Prior to my use of the BBB, I've attempted to resolve the issue with the company. Once I see that the company is not responding, I then turn to the BBB. I try to review a company's BBB rating and reviews prior to making a decision to do business with that company. I trust the BBB to steer me toward making the right decision.

Kenneth B.

08/24/2016 04:24 PM

Your response was very quick and in the end was a very positive experience.

James J.

08/24/2016 02:21 PM

Because of the reputation of the BBB it was very instrumental is helping me resolve my complaint in a timely manner, more so than when I originally tried to resolve my complaint on my own.

La Quenta G.

08/24/2016 01:04 PM

BBB got an actual response from the company that was ignoring my communication.

Kevin G.

08/24/2016 12:25 PM

Very efficient

Jennifer H.

08/24/2016 10:39 AM

Our business is located in another state and the BBB staff in California made the complaint process very easy and accessible. Thank you for your assistance.

Gregory K.

08/24/2016 10:29 AM

First, in most cases businesses do not want a negative reference in any public way. The BBB carries its own reputation and is well known so most businesses feel the obligation to respond at least to a complaint. However most would respond to a customers complaint anyway, having the BBB involved just adds some urgency and accountability to the process. In the case of my complaint with Chegg, it was the perfect way to get their attention since none of the lower level employees; phone people, were empowered to resolve the issue and I was getting nowhere trying to. To Chegg's credit they responded immediately to the BBB complaint with a higher up supervisor and we resolved the issue quite satisfactory and with our first conversation I pointed out the problems I had had with their company, the hierarchy and inability to get through the lower levels of the company. Also the complete lack of company policy or procedures in place to deal with my issue. All this was brought to their attention and resolved for me quickly using the BBB. Whether this will help the next student in this situation through changed company policy and procedure, I am not sure, but it worked for me.

Doug F.

08/24/2016 10:07 AM

Quick and easy took no time at all

Douglas R.

08/24/2016 09:57 AM

This took care of our complaint in a timely and satisfactory manner.


08/24/2016 09:09 AM

Very helpful and accommodating.

Ernesto G.

08/24/2016 08:21 AM

My issue was resolved, thank you!

Yehudis P.

08/24/2016 08:08 AM

IT'S nice to know someone will listen to the consumer when big business closes their ears!

Chris B.

08/24/2016 07:49 AM

I have always received good results after getting the BBB involved in my caes

Andrew H.

08/24/2016 07:19 AM

I was very impressed at how the BBB handed of my complaint to the proper state which handles my problem.

Joseph J S.

08/24/2016 06:53 AM

Very un-coperative company that flip-flopped on my refund by first agreeing to my refund then refusing until your input on my behalf acquired my $100 refund. After my ordering some 15- 16 items, their lack of courtesy and professional customer service has stopped me from ever doing business with Tophatter again. BBB did a SUPER JOB for me! Many, many thanks!!!!!!


08/24/2016 06:35 AM

The process was so smooth and easy and I got a quick response from the company with your help.

Jennifer B.

08/24/2016 06:29 AM

BBB is great I really like them.

Bri R.

08/24/2016 06:09 AM

BBB made the forced the company to be compliant. Up until I used BBB the company I tried communicating with myself wouldn't help in anyway. BBB is a good resource to make company's be accountable.

Carly H.

08/23/2016 05:41 PM

I had addressed my concerns directly with ATT/DirecTV, to no avail. Only when I filed the complaint with BBB that I got action, and it was prompt action. DirecTV contacted me post-haste and were anxious to offer a solution I found acceptable.

Ina H.

08/23/2016 03:09 PM

My builder had ignored my request for a safety fix for 18 months. I used your on line form and had a response from my builder in 2 days. Their promise is to make repairs this week, after waiting almost exactly two years for a response and a fix.

Patrick O.

08/23/2016 03:01 PM

The BBB process has always helped me with problems with companies that I was not able to resolve on my own. It is a very important tool that consumers need when businesses will not resolve complaints or issues due to their unfair business practices.


08/23/2016 12:33 PM

the reason that the company fixed the problem was because BBB was involved.

Martha C.

08/23/2016 11:56 AM

Very fast response - Thank you !!

Michael P.

08/23/2016 11:50 AM

i was very surprised at how fast the company I had to file a complaint against responded to you and not me. But I am thankful for the speediness and ease of the process you have in place.

Julie P.

08/23/2016 11:14 AM

I strongly feel that had I not reported my complaint to BBB that I would still be fighting this issue and also been turned over to a collections agency as per the threat of the last correspondence. So grateful for all the help and assistance I received from BBB

Pam M.

08/23/2016 11:03 AM

Very helpful! I would have never received my money without them!

Jessica R.

08/23/2016 09:51 AM

Very, I have used them as a liaison to help with my issues.

Keyona B.

08/23/2016 09:21 AM

I believe BBB was crucial in helping end this matter with the company we filed against, because up until BBB got involved, they were rude, persistent, demanding and pushy. They showed no interest in anything other than receiving a payment for services they did not give, and were very forceful with their language and amount of calls to collect said funds.

James O.

08/23/2016 09:06 AM

I had talked with the company and they said there was nothing they could do. When I filled out the online form and BBB contacted the company they still didn't admit to any wrong doing but funded my money in full. Thank you

Jennifer S.

08/23/2016 09:04 AM

I do not think that my complaint would have been resolved had it not been for the services provided by BBB. Thank you.

Tara O.

08/23/2016 08:06 AM

Fortunately, the company I was dealing with was a member of BBB which was extremely useful and my issue was resolved immediately. Unfortunately, that was not the case in my first experience with BBB and that issue was never resolved.

James W.

08/23/2016 07:49 AM

you have a great organization I honestly believe you are the best when it comes to helping consumers who have no where else to turn when it comes to helping consumers fight for their rights against businesses who have poor business practices.Thank You.

Greg L.

08/23/2016 07:39 AM

BBB is very helpful in resolving my complaint. I will definitely use it again.

Xiao C.

08/23/2016 07:07 AM

I had tried for weeks to get DirectTV to solve my problem (unsuccessfully I might add) or to even give me a response other than hanging up or transferring me to a dead line. After contacting BBB, it wasn't 2 days and I actually had a person contact me by email and phone. Hopefully, they will do as they promised, but for now, it was a positive interaction. I do not believe I would have had any sort of resolution had it not been for the BBB. I am very grateful for their involvement.

Merry T.

08/23/2016 06:42 AM

BBB listened to my complaint. I felt that they were genuinely interested in my side of the story.

Daveda N.

08/23/2016 06:19 AM

Although I had called over a dozen times to try and resolve the issue with ticketmaster, I was unable to get any kind of response from them. Within 2 weeks of BBB getting involved, I had a full refund.

Rachel R.

08/22/2016 11:34 AM

Very smooth and quick. Thank you for providing this service.

Kamile M.

08/21/2016 04:08 PM

after almost a year of calls and e-mails I got my money in a week.

Sandra S.

08/20/2016 05:25 PM

I filled out the online form. Within 48 hours the company I filled the complaint with contacted me to resolve the issue. I think most companies do not want to have negative comments from the BBB. I have told companies before that I would use them. However, I did not call BBB. I did use BBB once before. That was for the companies trying to still money and are really from India and stuff. Stating your computer is infected.

Derrick W.

08/20/2016 11:57 AM

Helped me have a voice, against a telepromter India outsourced poor customer service.

Willie D.

08/20/2016 09:11 AM

I am glad I found BBB and grateful for all the times I've been rescued by your intervention and assistance. Thus far I've filed 6 complaints and only one wasn't resolved to my satisfaction, which I wasn't surprised because the company doesn't have a good reputation on BBB website. Never again! From that point on I always check your website to research any company I'm doing business with. BBB is a blessing to consumers! I tell people about it every time I get a chance and I've assisted a couple of families with online complaints to model for them how to make use of the website. Much gratitude and admiration to BBB and its efficiency in resolving disputes. Thanks again! Love this service and the convenience!

Claudia H.

08/20/2016 07:27 AM

They refunded my money

Rolf G.

08/19/2016 03:20 PM

It helps as a mediator.

Brandon S.

08/19/2016 06:33 AM

I feel that there would not have been a resolution had this process not been available and used. Thank you so much.

Paige G.

08/18/2016 08:23 PM

resolved problem


08/18/2016 07:24 PM

The company responded to my complaint and I do not think they would have if I brought it to their attention other wise. In the past they had not.


08/18/2016 03:06 PM

I have found my Knight in shining armor. I used to just cry over companies taking advantage of me. But when I couldn't get my bank to straighten out a problem they created I decided what the hell and filed against them with BBB. All I can say is I have been telling everybody that will listen to file for peace of mind and vindication. I thank you.

Patrice H.

08/18/2016 02:49 PM

Your service gave me, the customer, some bargaining power against an entity that was no beholden to anyone.

Pedro G.

08/18/2016 02:05 PM

Very helpful and successful.


08/18/2016 12:35 PM

I filed my complaint and the next week it was resolved. Thanks.

Peggy W.

08/18/2016 10:41 AM

I was able to get my issues resolved with the company I was dealing with. BBB helped me resolve this issue when I was unable to come to terms with the business. BBB helps tremendously and I think when a business is under scrutiny and wants to maintain public image, they don't want complaints, especially posted from the BBB.

Kyle T.

08/18/2016 09:47 AM

tried multiple times to remedy situation, with no response. once I contacted you, it was resolved immediately.

Robert W.

08/18/2016 09:24 AM

Very quick and helpful in resolving my issues with the company I can always count on the BBB!

Andrew R.

08/18/2016 08:57 AM

BBB was instrumental in getting this matter resolved. i tried myself with the company, but to no avail. without BBB, it woudn't have gotten resolved otherwise.

Diann K.

08/18/2016 08:48 AM

I had no success in resolving my issue until I filed a claim with the BBB. Once the company had received BBB's notice, they immediately contacted me and within a few days had initiated the refund I was due. I don't think they would have responded if the BBB had not gotten involved.

Richard R B.

08/18/2016 08:43 AM

Within 3 days of contacting BBB as to my complaint, I was contacted by one of the sites staff "Tophatter", that she had contacted the Seller of the item I paid for and never received due to the item being forwarded back to the Seller, and that my money should show up in my account in 2 days. I received a response from them and my money whereby I was unable to contact them nor the seller on my own. Thanks you!

Patricia D.

08/18/2016 08:29 AM

Easy complaint process. Quick turn around on the resolution. Nothing else needs to be said.

Nathanial A.

08/18/2016 08:12 AM

They had a plan and excited. The business contacted me promptly with a resolution.

Jarrod B.

08/18/2016 08:09 AM

BBB Went above and beyond!

Sal P.

08/18/2016 08:02 AM

I was unable to get a response from the corporate office to come up with a resolution for our complaint. I was constantly being ignored and the moment your teams reached out to the company we magically get the response I needed. Thank you for your help.

Joshua C.

08/18/2016 07:27 AM

Through the BBB,Fandango offered tickets to another movie. They are still wrong in their assessment of the problem but I am done with them.

Christine S.

08/18/2016 07:13 AM

BBB always addressed my complaints immediately and respectfully. They were able to always get the resolution I wanted. They are an amazing organization.

Stephanie C.

08/18/2016 07:10 AM

BBB was very prompt in taking care of my complaint. This was the first time I've made a complaint and I was happily surprised

Tomme D. F.

08/18/2016 06:54 AM

Thank you.

Dipak M.

08/18/2016 06:54 AM

I FINALLY got a response from the company on my complaint and they resolved to my satisfaction. I would have never heard from them again if I didn't use your service. Thank you!

Pamela D L.

08/17/2016 11:28 PM

I feel that having an entity such as the bbb help to keep most businesses honest and fair. Without it it would be easier for businesses to take advantage of consumers. Thanks for being there.

Anthony L.

08/17/2016 11:11 PM

It's not easy for an individual to resolve issues with companies who're not very responsible for errors they made. With the help of BBB, We can get quicker responses and attentions from companies.

Shuyi C.

08/17/2016 07:43 PM

Could not get any traction with Directv after multiple phone calls and several hours on the phone. After contacting BBB I received resolution from directv almost immediately. I am VERY pleased!

Christopher B.

08/17/2016 06:53 PM

I was being ignored with no apparent chance at resolution. Once the complaint through the BBB got to corporate folks, I was being heard and responded to allowing for a resolution to be found.

Richard H.

08/17/2016 11:36 AM

The only thing that was frustrating was that even though my complaint had a resolution, the business I complained about was still a shady operation and someone who didn't keep pushing and pushing and pushing for some kind of settlement would have NO satisfaction, and the complaint will be marked 'resolved' when this business should not be accredited at all----they are a rip-off outfit! Otherwise, BBB was great.

Nancy D.

08/17/2016 09:41 AM

Useful cuz as son as they got in to the situation between me and the company this last decided to give me what they owed me.

Rene C.

08/17/2016 09:23 AM

Complaint was resolved within the timeline presented.

Paul David L.

08/17/2016 09:13 AM

Absolutely nothing was getting done with my complaint until I felt I had no other option but to warn other customers. So I wrote to BBB and received a call and resolution within days when it was taking months or longer or wouldn't get done.

Shay-la W.

08/17/2016 09:11 AM

It has been my experience that entities will resolve issues just with a threat that they will be reported to BBB, hence I utilize you guys every time I have a problem. Great job guys. Above I indicated Neutral because I hard speak to anyone.

Evancia I.

08/17/2016 08:10 AM

I felt I received the support I needed to resolve the situations.


08/17/2016 07:29 AM

I had already exhausted my avenues of communication with DirectTV. I was amazed at how quickly this issue was resolved once I submitted my complaint to BBB!

Raquel P.

08/17/2016 07:21 AM

Very helpful to resolve my issue with big Business Thank you

Jesse M.

08/17/2016 07:09 AM

E-Bay like many big companies that have users that pay for their services selling item on their sites become non-complacent towards the user. I had to open case with USPS Postal inspector, Bureau of Internet Fraud and Travis County Sheriff Department and still E-Bay would not do anything. BBB was the key factor of getting issue solved and I should have gone to this site first. Will definitely go back to site if I have major issues of fraud and dealing with companies that think they can just ignore their responsibility towards their clients.

Clement W.

08/17/2016 07:04 AM


Brian K.

08/17/2016 06:53 AM

I believe the company would not have been as quick to resolve if BBB were not involved.

Tracy H.

08/17/2016 06:39 AM

Timely results.

Cedrick G.

08/17/2016 06:11 AM

In both cases I had little or no wait time for my issues to be resolved. Thank You Better Business Bureau for making these bad guys take care of the things they should have taken care of in the first place!

Tricia G.

08/16/2016 08:33 PM

It was a good experience. When I had the problem, I was frustrated and felt bad. I read online and saw other people used BBB to solved the same problem I had. I gave myself a try but I was not sure whether I could get my problem solved. It's worked! very quickly, I got my refund. I believe BBB works in a good way to help unfair treated customers and exposed the unethical, unfair practice of some companies. BBB does make better business and fair business.

Lily D.

08/16/2016 04:10 PM

The BBB never fails to help protect me against large companies who would otherwise ignore my complaints for products that simply do not work or even bill me erroneously. I would always recommend this service to those consumers who have had an issue with a company.

Paul S.

08/16/2016 03:46 PM

The BBB never fails. Whenever I try to get my issues resolved through the business's customer service, it's frustrating because they are incompetent, and don't know what to do other than put people on hold. The BBB has an excellent and efficient process. No holds, wasted time repeating myself, or getting the wrong info/resolution.

Diane K.

08/16/2016 02:08 PM

I am very satisfied with BBB service they always respond quickly and they help me completely resolve my issues with other companies. The BBB saves me from alot of stress of me trying to resolve issues on my on. I am very grateful for this service. 5 Stars

Kimberly R.

08/16/2016 09:56 AM

Our complaint was handled very efficiently and would probably not have been resolved without the BBB. We appreciate the service and would certainly recommend it to others. Our contact was courteous and very helpful. Thank you for your service. You were so appreciated.

Sid B.

08/16/2016 09:41 AM

I honestly do not know what I would do without the BBB. It is awful that businesses are able to get way with gross mistreatment of consumers without a 3rd party to keep them accountable.

Rebecca M.

08/16/2016 08:20 AM

My problem was with a national on-line ordering service eBay. The product was sold by an individual person through them and was not satisfactory to me so I complained to the firm. They have a complaint resolution service but it was not doing so well and some weeks passed by with no money back, even though the firm advertised a money-back guarantee. Their offer was a coupon good to use to buy some merchandise with them. While the value they offered was slightly greater than my original purchase price, it was not "my money back guarantee" which they advertised and I so informed them. Since I had tried their method and it was not providing satisfactory results I opened a complaint with you (BBB) since I had used you on 2 previous occasions and got gotten excellent results. My opening the complaint went very well and a few days later a BBB rep e-mailed a reply and after BBB entered into the discussion, the results were quick and very satisfactory. I received my original money refunded through my credit card and I promptly emailed eBay that my conditions had been satisfactorily met and the case was closed. While my career was not in business (I'm a scientist) I've always felt that the BBB is an excellent national organization founded to promote a high level of ethics in business. While I hope that my future business transactions are all satisfactory, it is very good to know that there is a national network of BBB offices to whom the consumer can turn to for help when needed. Thanks for your being there.

Merritt S.

08/16/2016 07:41 AM

I had an open dispute with the BBB and PayPal. In the end, the company did the right thing and issued the refund.

Mike B.

08/16/2016 07:35 AM

The BBB is absolutely a great organization and if I ever have a problem that I can't handle with a business I will turn to the BBB again.

Steve Jeffrey G.

08/16/2016 07:34 AM

I would have preferred to work it out without having to use the service but in the past I would have just not pursued it but this time I had to pursue it because they were wrong.

Lars M.

08/16/2016 07:24 AM

Made the cruise line highly responsive.

Andrea R.

08/16/2016 07:03 AM

Thank you for helping in this situation.

Bobby R.

08/16/2016 07:00 AM

The BBB was able to help me reach resolution on my issues, after I could find no one responsive at the company to resolve my complaint/s. Thank you!

Chad W.

08/16/2016 06:51 AM

Thank you for your help resolving this issue. I will use your service next time before I buy and make sure there are no complaints against the retailer I'm purchasing from.

Richard K.

08/16/2016 06:34 AM

I had dealt with them directly and thought they were moving too slowly and doing nothing to resolve the issue. When the BBB got involved, it moved the process along faster.

William B.

08/16/2016 06:28 AM

My complaint was handled in a matter of weeks, I had been dealing with this issue for the past 3 months. Thanks for the help!

Bart M B.

08/16/2016 06:18 AM

They always resolve any complaints . I love it

Rosita S.

08/16/2016 06:17 AM

Based on the quick response from the business that I lodged the complaint against, I can say that the BBB has a great reputation and I would use your services in the future if I have an issue with another business.

Joyce Broughan L.

08/15/2016 08:37 AM

BBB has been able to help me with most of my complaints.

Monique S.

08/15/2016 04:50 AM



08/13/2016 02:45 PM

I am glad I had your help.

Russell P.

08/13/2016 11:50 AM

They were helpful in resolving conflicts when the business ignored what was saying or was providing conflicting information and threatening to report me to the credit bureaux when there was no basis

Josephine M.

08/13/2016 06:00 AM

Extremely satisfied with the help and support!

Victor H.

08/12/2016 08:34 PM

In age of the Internet, BBB still has lot of clout among businesses and general public. I don't think my complain would have gotten the merchant's attention and quick resolution if it had not gone hrough BBB. Thank You for your assistance.

Iftikhar H.

08/12/2016 05:07 PM

I had called Perfect Garcinia and after much debate made only slight progress. It was very frustrating and stressful. The BBB online process was clear, concise, and swift. I felt I was very well informed regarding each step. The issue was successfully resolved almost immediately. I doubt that I would have made any further progress on my own and I am very appreciative to the BBB. Thank you!

Diane J.

08/12/2016 04:41 PM

I filled out the form and sent it. I was notified each time they had to sent to a different office to handle. It was handled in a very timely basis and always letting me know what the status was. I was notified also when they were sending it to the company to see what their response was and gave me a timeline as to when I should hear back from them. It was a very smooth transaction.

Linda C B.

08/12/2016 03:38 PM

It is a shame that this service is needed and that businesses constantly try to get way with ripping off customers. I am very glad that this service is available.

Rebecca M.

08/12/2016 11:34 AM

There was some confusion about what information I needed to give eBay in order to move the complaint forward. I was worried because BBB only allowed two back-and-forths before closing the case and I was afraid the two attempts would be used up simply trying to get eBay to confirm my account. But once that got taken care of (lucky within the limit of two emails) then the results were very helpful. BBB offers an important service in an age when very large internet companies like eBay are careless with the way they treat customers.

George L.

08/12/2016 07:23 AM

I am a trial attorney with ready access to the courts, but the BBB complaint process provides a less expensive, less confrontational, and quicker option. Sometimes the BBB has the only remedy because litigation is not feasible. It's great!

Casey F.

08/11/2016 04:37 PM

After I filled the complaint, I recieved my necklace within 10 days. I don't think that I would have ever received it.

Billie P.

08/11/2016 04:26 PM

Before I filled out a complaint with BBB, I was unable to get a useful response from Anerican Honda. I feel that because of BBB, American Honda responded quickly and became willing to come to a resolution.

Jasmine Q.

08/11/2016 11:02 AM

I felt like Direct TV did not care about my complaint one bit until BBB got involved.

Donald C H.

08/11/2016 09:40 AM

Contacting BBB and having them reach out to PayPal definitely forced them to want to resolve my issue. Before getting BBB involved, PayPal could care less about my issue.

Thomas A.

08/11/2016 09:30 AM

Thanks all who works at BBB! With your help, the company that was ignoring my concern finally started paying interest in assisting me. They finally took my issue seriously and tried to resolve my issue. You worked like a magic to me!

Zolzaya M.

08/11/2016 08:34 AM

The BBB complaint allowed my issue to be reviewed by someone in the company higher up than a CSR.

Ricki G.

08/11/2016 08:14 AM

The BBB was so helpful. There are times when a customer seems to have no voice in resolving a matter. You just get passed around with no resolution to your problem. The BBB advocates for the consumer and even if the consumer is not always right the BBB intervenes to resolve the situation. Thank you once again for your help and quick response to my problem.

Jeanne N.

08/11/2016 07:32 AM

Ty for helping me get what I paid for.

Joseph J.

08/11/2016 06:51 AM

Crucial for resolution

Melissa Antoinette T.

08/10/2016 08:18 PM

The merchant kept giving me the run around about a refund I was due. BBB was helpful in getting the refund issue resolved.

Mazzie W.

08/10/2016 05:02 PM

your reliability and reputation helped a small individual have a larger say in how they were responded to by a large retail company. it is too bad that we have to resort to using these services but do appreciate your help

Wesley P.

08/10/2016 02:43 PM

All of my communication with Roku, prior to the involvement of the BBB, was time consuming and unsuccessful. When the BBB intervened on my behalf, the company became more responsive and compliant in in its efforts to resolve my concerns, and rectify the situation.

Tia F.

08/10/2016 01:31 PM

Very helpful, even though my situation was strictly done online, I didnt really need to speak with anyone at BBB. The way my concerns were imediately sent to the componay I was disputing was very helpful. The company felt like they could just walk all over me and get away with bullying me around but as soon as the BBB got involved they jumped on it and immediatley resolved the situation. I can tell you for sure that I would have never heard back from the office of the president of the company if I was trying to resolve this alone. Speaking to other people I know they have never got Direc Tv to respond to there concerns and in the end were just out the money they were told they owed them but with my situation with you guys involved I was able to get back what was owed to me and hopefully along the way we were able to shed some light on the comapny so they cant do other customers the way they tried to do me. Thankyou

Ben H.

08/10/2016 11:32 AM

Great. I got the business attention finally.

Tomasa N.

08/10/2016 10:10 AM

Very eventful and surprisingly responsive at following through and resolving my efforts to seek business compliance. Thank you so much for this remarkable USA Service.

Gregory P.

08/10/2016 09:28 AM

I got immediate results. Thank you.

Kevin O.

08/10/2016 09:08 AM

The BBB resolved my conflict when I was getting nowhere with the company that I had a grievance with.

Matthew H.

08/10/2016 09:08 AM

BBB was able to facilitate the resolution from the merchant.

Slinda K.

08/10/2016 07:59 AM

Very quick response. Great communication.

Adeline K.

08/10/2016 07:16 AM

BBB is hands down the most effective way to resolve consumer related issues. If you have a legitimate issue and take the time to file a complaint, usually 80% of the time your issue will be resolved. Most businesses do not want this type of complaint. My suggestion from experience is try to resolve this yourself with the company. If you cannot, advise the company that you will be filing a complaint. Take the names and positions of who you spoke with then provide paperwork confirming your issue when you make the complaint.

Sean L.

08/10/2016 06:31 AM

The BBB process was fairly simple but the results was astounding. I recommend useing the BBB as a mediated when you're not getting results with the company.

Bob E.

08/10/2016 06:28 AM

Without your service I would have never seen resolution with the company I was having issues with. They were rude and uncooperative over multiple attempts on my part to come to a resolution. As soon as you were involved they immediately apologized and issued a full refund, which is more than I had asked for. Thank you!!

Chelsea L.

08/10/2016 06:17 AM

I cannot thank you enough! I tried multiple times in my own to communicate with this business. The BBB was wonderful. Thank you!

Bonnie M.

08/10/2016 06:05 AM

Great resolution!

John C.

08/09/2016 09:41 PM

The BBB was absolutely great and resolved my issue quickly.

Nelida M.

08/09/2016 05:02 PM


Aisha G.

08/09/2016 02:48 PM

Verna was very helpful, very considerate and went out of her way to help get my issue resolved. She is an asset to your company.

Susan T.

08/09/2016 01:35 PM

ebay would have just let this dishonest seller get away with it if BBB did not step in, thank you so much.

Rebecca L.

08/09/2016 01:24 PM

It definitely helped me get my issue resolved. I tried to resolve the issue on my own before using the bbb but was unsuccessful for weeks. After using the bbb, the issue was resolved within a few days.

Kasi S.

08/09/2016 01:20 PM

BBB's mediation between the company and us was instrumental in getting the company to release us of a $420.00 early disconnect fee demanded even after the company's failure to provide acceptable customer services. Thank you BBB for your help Norma A. Saldana

Norma A S.

08/09/2016 12:19 PM

The original seller was offering me a less than satisfactory solution to the problem (approximately $100 back on an order that was over $1000). I brought it up to PayPal who told me I could get a full refund if I shipped it back. China Customs does not allow it back into the country so PayPal basically told me I was out of luck. You guys got PayPal to refund the entirety of the order which was a faulty product.

Brian G.

08/09/2016 11:49 AM

The couple times I have contact the BBB to help resolve issues they have always been very responsive and helpful.

Mary B.

08/09/2016 11:02 AM

Always had a good experience with the BBB.

John M.

08/09/2016 10:01 AM

I had already tried to appeal a case with PayPal dispute resolution to no avail, but I knew that there was merit to my argument. The BBB gave me another option to get this issue resolved, which I was extremely grateful for!

Carli H.

08/09/2016 09:45 AM

BBB helped escalate the issue to a valid resolution.

Zack G.

08/09/2016 09:40 AM

Very helpful and professional.

Jackie T.

08/09/2016 08:22 AM

I used the BBB as a last resort after trying to resolve the issue myself. The problem company responded to the BBB complaint within a timely manner. The problem company did not respond to me at all. I thank you very much for your assistance in this matter and previous matters.

Brenda B.

08/09/2016 08:12 AM

I had been working with DESE Enterprises for over 2 months to get a refund. I had called a minimum of 20 times during that 2 month period. They usually didn't answer the phone and when they did you would get the run around. Less than 0 days after filing the BBB claim my refund was in my account. I'm sure without the BBB I would still be going in circles with DESE trying to get my refund.


08/09/2016 07:32 AM

thanks for your help. I would have gotten nowhere with this company if it wasnt for the BBB compaint services

Ryan D.

08/09/2016 06:38 AM

very pleased

Robert A S.

08/09/2016 06:37 AM

Without the intervention of the BBB, my problem simply would not have been resolved. The LD representative told they would not return a defective product I had recently ordered for no good reason. The representative's boss told me "no" and the boss's boss didn't even bother to call me back. LD cared only about their rating with the BBB and had no regard for a new customer who had been shipped a defective toner cartridge. When I went to the BBB, LD's attitude in dealing with me changed immediately, and suddenly they apologized and agreed to the return. I will never do business with LD again, but I can't thank the BBB enough. Thank you, BBB.

Laura M.

08/09/2016 06:25 AM

BBB is always helpful. They are always on the consumer's side as long as the consumer has a legitimate complaint.

Janet F.

08/09/2016 06:19 AM

I contacted BBB about a purchase that went wrong (scam) with paypal and I was ignored, after filing my complaint everything changed. I got why refund plus the shipping cost to China

Audrey S.

08/08/2016 12:34 PM

I appreciate the opportunity to resolve complaints through the BBB. As a consumer, I feel that there are not enough avenues available for resolving consumer disputes amicably, short of a lawsuit. The BBB acting as an intermediary between consumers and companies is often essential to resolving consumer disputes.

Edward A.

08/08/2016 12:21 PM

Fist Time I used your online service you were helpful in getting my problem solved with U-verse. Thank you for your help.

Dora B.

08/05/2016 04:45 PM

The BBB is essential. I feel that the BBB is one authority that corporations ultimately respect.

Jaime D.

08/05/2016 11:06 AM

I am very Pleased with the speed and the results, I had been asking to be reimbursed for over 6 months and got know where with in a week of filing the claim my issue was resolved Thank You !

Susan L.

08/05/2016 08:45 AM

Very prompt and to the best of customer's satisfaction

Michael F.

08/05/2016 08:07 AM

very quick and eficient

Doug W.

08/05/2016 02:26 AM

I feel it put a fire under them to finish the job.

Janis M.

08/04/2016 01:36 PM

My case just needed someone at a higher level to see the issues. It was a very simple problem with a simple solution and I praise the BBB for the user friendly website, it didn't take long for a corporate representative to contact me from the company I had problems with. I really didn't see much interaction with the company and the BBB. I was happy that the BBB was able to get me in contact with the home office.

Andrew / Julie B.

08/04/2016 12:09 PM

I don't think this would have been resolved without the BBB

Sylvia S.

08/04/2016 11:21 AM

It allowed me a public format to show the issues I had with the company; resolution from this company (in my case) was VERY swift and without-question or argument. I feel this was at least in-part because of the BBB complaint I'd filed.

Erica W.

08/04/2016 10:54 AM

The retailer sold a defective product, but ignored my multiple written requests to remedy the situation when it failed. It was not until they were contacted by BBB that they stepped up and made things right. Thank you, BBB.

Steve C.

08/04/2016 10:37 AM

BBB is strong and a company will address and issue that they did not want to address before and this is why its good. the down side is that some companies are changing and don't care so a bad rating with the BBB means nothing to them and they don't care. I see this more and more. But again having someone that allows the right thing to be said to the right person is a great thing. good or bad its a great avenue to be able to take. I just wish you had a way to push those other companies to do the right thing.

Kirk W H.

08/04/2016 08:53 AM

I like processes and think that they're a good way to resolve issues such as mine. BBB's process is simple and thorough enough to allow both siudes of a complaint to see the merit in resolving an issue. BBB's prestiege and success with resolving issues ensured that my issue would get reviewed by the complainee and, I think, since my complaint and suggested remedy was reasonable, it got resolved in a timely manner. Thanks for your help.

Donald F.

08/04/2016 07:19 AM

BBB put my complaint on record for all to see how the merchant resolved my issue. It was resolved in a timely manner.

Steve A.

08/04/2016 06:36 AM

Extremely helpful. Makes issues less complicated

Ebony F.

08/04/2016 06:28 AM

The BBB was a way for me to voice my concerns and actually get the company to listen to me. Thank you!

Nikki S.

08/04/2016 06:17 AM

resolved my complaint great happy

Mirha M.

08/04/2016 06:14 AM

I do not think problem would be resolved without the help of BBB. THANK YOU

Helen L.

08/04/2016 06:08 AM

This process helped the company to realize that I was serious & unhappy with service I was provided. Trying to call them & sending them an email went unanswered but going thru the BBB made the company realize I was serious & for real.

Veronica W.

08/03/2016 09:06 PM

Very valuable and effective service when dealing with unfair business practices

Andrey S.

08/03/2016 07:18 PM

I'm in awe, it was so helpful and I thank my stars you guys are here!

Debbie W.

08/03/2016 05:58 PM

I think most businesses respect the BBB rating, so they are more likely to work on resolving issues.

Tamarah P.

08/03/2016 05:11 PM

The BBB got me the refund i was looking for! I am very satisfied!

Marie G.

08/03/2016 01:30 PM

Never heard from the BBB, dealt with it on my own.

Anna T.

08/03/2016 12:35 PM

The BBB provides a neutral, unbiased arbitration for dual wins to the customer and the vendor.

Mark B.

08/03/2016 12:01 PM

I wasn't getting anything resolved. Was working on this couple of months until I contacted the BBB. Within a week I was contacted by the Time Warner Cable on this matter. Within a couple of days it was taken care of. Thanks for the help.

Donald O.

08/03/2016 10:36 AM

the best problem solver for a consumer that has been taking advantage of

William B.

08/03/2016 09:55 AM

BBB was very helpful, I couldn't get anywhere with living spaces, I resolved my issues with them, but still waiting for them to completely finish what Iwe resolved.

Gloria Jean S.

08/03/2016 09:51 AM

They would not have listen me or worked on my issues had BBB was not there. I got my issues resolved just because BBB's involvement for sure.

Ritesh K.

08/03/2016 09:20 AM

Your efforts and help me get the company to respond when they failed to do so previously. Thank you!

Ralph Russell M.

08/03/2016 09:09 AM

I'm so glad to have your office! Thanks to everyone who worked on my cases. Thanks a lot

Albrecht R.

08/03/2016 09:02 AM

I've had to go through the BBB twice for resolutions with two different companies and have been satisfied with the end result both times. It's a necessary evil that my wife and I have used, but again it has been helpful to utilize the BBB.

Christopher H.

08/03/2016 08:52 AM

Once the company was contacted by you the complaint was resolved.

Charlene S.

08/03/2016 08:23 AM

My complaint was resolved so fast. I'am so thankful to BBB.

Alejandra S.

08/03/2016 07:41 AM

I did not interact with any of your staff directly. Your online filing system works very well. You have always protected my interests as a consumer. Thank you!!!

Pamela P.

08/03/2016 06:44 AM

The BBB was very instrumental in resolving my issue. If it wasn't for the BBB my issue would not have been resolved. If I feel that a business has not been able to satisfy my issue, the BBB will help me.

David G.

08/03/2016 06:32 AM

I am completely satisfied with the way the BBB accepted my complaint, got the information they needed from me, contacted the company, & kept me up to date on the status of the complaint. I also was contacted to be sure the problem was resolved to my satisfaction - I could not ask for anything more.

Sandra N.

08/03/2016 06:18 AM

I honestly feel as if I had not reached out to the BBB, the company would not have made any effort to resolve this issue. In fact, once they knew of the BBB complaint, they started calling us to try to see how they could resolve the issue.

Patty J.

08/03/2016 06:14 AM

t\The BBB was very quick in resolving my issue. I am so happy that they could help me and i am very grateful.


08/02/2016 09:23 PM

My complaint was resolved only because I used the BBB. Thanks.

Dana S.

08/02/2016 08:01 PM

The complaint form was easy to use and navigate without any problems.

Christie M.

08/02/2016 07:29 PM

I feel like the Better Business Bureau holds businesses accountable when they don't want to be cooperative. I also feel like the Better Business Bureau outlines resolutions, as well as follow up to make sure that what the business states they did to resolve the matter is actually accomplished

Elether F.

08/02/2016 05:49 PM

I don't think my issue would have been resolved as quickly and to my liking if left to my own effort. We had tried for weeks to communicate positively trying to get a resolution. One day after I posted this complaint on BBB we had a resolution. It might have been in the works already but this definitely helped. It also helped because the company was BBB accredited.

Lisa And Jim F.

08/02/2016 03:50 PM

Thank you for quick response and quick resolution of the complaint. Because of your involvement Epson America resolved the issue otherwise they were playing games from the last 5 months. There Customer Service Reps talks very nicely and politely and promise to resolve the issue and sometime says that they need to contact to their superiors and hold and back and forth and am waiting on the phone for more than 45 minutes and still after this long wait no resolution only false promises. Thank you again, we need BBB very badly for help and assistance.

Haroon A K.

08/02/2016 12:14 PM

As soon as Directv heard from you I received a call from them and they agreed to send me the card. If I hadn't called you I don't think they would have done anything.

Bruce P.

08/02/2016 11:48 AM

I had tried in good faith to resolve it directly with the company, but their resolution was inadequate. I'm really glad the BBB exists to help consumers like me resolve complaints and to show other consumers how well businesses treat their customers.

Alexis W.

08/02/2016 09:18 AM

it was easy to use and it a great service

Christopher C.

08/02/2016 09:13 AM

The process of complaint to resolution was amazingly fast and effortless.

Frieda C.

08/02/2016 08:15 AM

Easy and straightforward to use and I got a successful resolution. I was extremely frustrated trying to deal with customer service, and this cut right through all the red tape. Thank you!

Ann W.

08/02/2016 07:44 AM

Paypal is a company notorious for ignoring customer complaints. Using BBB is probably the only reason I managed to get my money back.

Eric S.

08/02/2016 07:11 AM

It was very quick and easy to enter the information, I received a quick response. The company was quick to reply although slower to complete the transaction.

Jacqui A.

08/02/2016 06:54 AM

All I know is DIRECTV was very responsive, and assume the complaint helped that.

Matthew M.

08/02/2016 06:45 AM

They kept the lines of communication open. Vendor was informed of my complaint very quickly. The vendor reacted within 48 hours of getting the complaint, called me and solved my problem. I am sure the BBB reputation had a lot to do with it.

David Romeis S.

08/02/2016 06:39 AM

It is extremely helpful as using exhausting all avenues by myself failed (i.e. online chat, social media, etc.)

Alan L.

08/02/2016 06:18 AM

I had already tried to reach out to the business several times through their contact forms, social media and phone and had gotten nowhere. Within days of filing with the BBB I received a response from the company and a prompt refund.

Paula D.

08/02/2016 06:12 AM

Was of great help in resolving my problems

Daniel M.

08/01/2016 01:07 PM

BBB was able to put me in touch with an actual decision-maker at the company instead of tier 1, 2, then 3 support in lord knows what country who can't do anything but beg you to stay.

Steven B.

07/31/2016 03:21 PM

The "On Line" process was easy and fast ; everything about their (BBB) managing of my problem was good.

David C.

07/30/2016 10:28 PM

Thank you for your assistance in resolving the issue I had with this company.

Kyle D.

07/30/2016 02:50 AM

My complaint was with Boingo Wireless. I emailed them with my issue only to receive a reply saying nothing would be done. I did a bit of research on Boingo and found many people had the same problem as me, and that BBB had helped them to resolve it. As soon as I mentioned BBB to Boingo my problem was immediately resolved.

James G.

07/29/2016 10:21 PM

Definitely made the brand react, when they had been silent for 3 years.

Jessica L.

07/29/2016 04:36 PM

The Time Warner resolved the problem I had with the company only after I got BBB involved. I am positive that BBB was instrumental in resolving my complaint.

Lev A.

07/29/2016 03:26 PM

Thanks Bbb for supporting and looking into my complaint I'm happy y'all made the company notice my problem and they solved them 👍🏽👍🏽💞

Tarrin H.

07/28/2016 06:17 PM

You helped to get a reply from the company about my issue. It is unfortunate that I had to seek your help to get my issue resolved, but I thank you for your assistance.

Carl T.

07/28/2016 03:30 PM

The online form was very easy to use. The response/follow up was prompt. If not for BBB, my complaint would've never been addressed properly and resolved fairly.

Svetlana N.

07/28/2016 10:42 AM

I was getting NOWHERE with RedPlum Newspaper ad agency & Crystal was very instrumental in follow thru & concluding this matter in a timely manner.

Leslie M.

07/28/2016 10:31 AM

After submitting my complaint I was assured by an associate that my complaint would be submitted to DTV. Afterward I received a call(David) from DTV & made an agreement for a refund in the amount of $38.56 around August 11,2016 The associate from BBB was very pleasant and understanding, and assured me that my complaint was submitted to the correct place. Although I have not received my refund and was concerned that my case has been closed. However, the associate did explain that if I don't receive my refund (in a reasonable time) the case will be re-open. Thanks BBB!

John R.

07/28/2016 10:25 AM

HP contacted me within days to resolve my complaint.

Glenn C.

07/28/2016 08:49 AM

BBB did a great job keeping me updated by communicating through emails about the status of my complaint. I am very satisfied with how they handled everything regarding my complaint.

Eleanor P.

07/28/2016 07:02 AM

I only used BBB to file a complaint regarding the slow response time from Freedompop in cancelling my account. Their objective it seemed, was to continue to collect fees as kong as possible. It shouldn't take numerous calls to accomplish something that could take one call. Thank you for questioning the company's customer service practices.

Rick B.

07/28/2016 06:06 AM

Well done!

Angel S.

07/28/2016 01:32 AM

done profishionally

Ahmed A.

07/27/2016 10:39 PM

My overall experience was smooth and easy. I felt that my voice was herd and got the resolution I needed from the business.

David B.

07/27/2016 10:23 PM

I had already contacted the company to resolve the issue. I had put the charge on hold with my credit card company but then the hold was reversed and the company was able to put the charges back on and charge me more. Only when the BBB was asked to review the situation and got involved was this problem resolved. After looking online, I saw where many other people had the same problem with this company. I am very thankful that the BBB was able to get a refund issued to me and that the company stopped charging me for product that I had returned to them.

Sharon J.

07/27/2016 05:30 PM

I think the power that they have convinced the company to do the proper thing and resolve the issue.

Gregg R R.

07/27/2016 02:07 PM

I feel the problem would have been resolved without BBB but not nearly as quickly. Also, gave me an opportunity to vent. Very helpful at the time.

Kenneth E.

07/27/2016 02:00 PM

With the issue I had with the wi-fi phone service your involvement helped me tremendously! You have no idea how instrumental you are in aiding in consumer protection. I am grateful you exist!

Mary A S.

07/27/2016 01:25 PM

With in 24 hours the BBB got me the results that I had been working on for almost a month. I contacted the 18th and my refund was in my bank on the 19th. I am very happy with my results. Thank you very much.

Opal M.

07/27/2016 12:42 PM

The BBB got the ball rolling and the resolution I desired.

Bryan S.

07/27/2016 10:41 AM

The company in question was not going to pay at all. Thanks to your complaint pressure they paid what they owed us. Thanks again

Eloise W.

07/27/2016 10:26 AM

Complaint handled in rapid and professional manor

Louis T.

07/27/2016 09:25 AM

Efficient, thorough, and helpful.

Yuri S.

07/27/2016 08:33 AM

response service are quick and resolved with no problems. excellent

Eugenia G.

07/27/2016 08:26 AM

Without the BBB Consumers would not be represented in disputes with today's business climate. Many businesses have almost no communication.

Nick V.

07/27/2016 07:09 AM

My experience with BBB was to my surprise a pleasant one. I thought the company would favor the business that I was complaining about. To my surprise, the result was in my favor. I was very pleased with the outcome and especially that the issue was a valid one. Thank you for all your help.

Maria O.

07/27/2016 06:59 AM

The BBB is the only reason I got a refund. The company was unwilling to refund my money until the BBB stepped in. I really appreciate your help.

Shelagh G.

07/27/2016 06:43 AM


Sara Estelle Farnum S.

07/27/2016 06:42 AM

saved thousands of dollars from going to lawyers

Paul S.

07/27/2016 06:40 AM

I initially felt intimidated by the "system," but received such prompt care that I did not have time to worry. Thank you.

James D.

07/27/2016 06:19 AM

BBB mediated my problem fast and efficiently and I appreciate all their help and would, without a doubt, use their assistance, if needed, in the future. Thank you.

Brenda H.

07/27/2016 06:18 AM

Was told by Intex, that my one year old spa, was outdated and that no replacement parts were available. After contacting you, a replacement part was found. Still waiting on delivery of part. Even though I had to mail old part back, at approximately 84 dollars, I felt this was fair. Had you not been involved, I would never have been considered for fair customer service. Thank you.

Stan C.

07/27/2016 06:14 AM

By using the BBB I was able to have my concerns addressed almost immediately. Thanks for helping customers like myself. If it wasn't for you, I would have never received a response from the business in question.

Michelle M.

07/26/2016 05:26 PM

resolved issue to satisfaction.

Michele/David N.

07/26/2016 02:12 PM

One thing that really stands out, is the pre-expeduent response to my complaint, next how BBB works to get a quick response from whom I have had to complaint against, lastly the quick resolve obtained after BBB advocates my issue to the said party! I couldn't be more pleased with BBB, I used this tool to encourage others to not walk away when in dispute , contact BBB to get some form of results, it works for me!

Phyllis M T.

07/26/2016 01:42 PM

tried calling myself to the company with no luck, as soon as bbb become involved that stopped the problem

Dianna L G.

07/26/2016 12:35 PM

I got my problem resolved.

David M.

07/26/2016 11:03 AM

I am so glad I was able to get help! I can access to my account now. I am very satisfied!

Lai L.

07/26/2016 09:58 AM

I had never used the BBB before, and was pleasantly surprised at the speedy response time. My complaint was resolved within days, and it was able to solicit a response from the business right away. I had been trying for almost a month to resolve my complaint, with no success.

Rachel N.

07/26/2016 09:19 AM

BBB MADE them respond to me. Without BBB, I was getting no response at all.

Kneemoi F.

07/26/2016 08:16 AM

Once I copied the BBB and the Attorney General for the State of CA, Verengo Solar jumped all over my complaint and resolved the issue the following morning. The breaker was faulty, as I stated from the very beginning. Verengo sent a technician out to replace it, and we have not had any problems since. We are happy campers again!!


07/26/2016 08:14 AM

I got my payment that I was due

Steven T.

07/26/2016 08:01 AM

A BIG thank-you!


07/26/2016 07:38 AM

Quick and easy.

Gary M.

07/26/2016 07:04 AM

I am so glad there is a service such as this to help the public. Before I filed a complaint with the BBB, I was getting nowhere with the company in question. This is twice, over several years, that I have helped. Thanks so much!

Jackie T.

07/26/2016 06:49 AM

quite fast

Massimo C.

07/26/2016 06:37 AM

So instrumental. Big horrible corporations like Direct TV or Enterprise Car Rental etc won't respond to individuals even when they have done tremendous wrong (some downright connning with their unethical customer service or hidden contract) unless I bring up BBB resource.

Suki K.

07/26/2016 06:16 AM help by letting us say the truth and hope it gets back to the one we are complaining about..

Ed N.

07/26/2016 06:14 AM

Very helpful in resolving ptoblem

Stephen T.

07/26/2016 06:12 AM

Thank goodness you folks are there! Consumers need help, service isn't what it use to be. Everything is automated and it's very difficult to get help!

Cindy G.

07/26/2016 06:11 AM


David W.

07/26/2016 06:11 AM

The BBB was able to get a response from the company which I tried to do on NUMEROUS occasions and was unsuccessful so thank you. I was happy with the resolution and I thought it was fair. Thank you.

Tiffany M.

07/25/2016 06:11 PM

I think that was best email I ever sent the response was quick and problem was solved with in a week.Thanks BBB

Amarah K.

07/25/2016 01:37 PM

BBB helped me get through to the company in a way I couldn't on the phone. It helped escalate my issue to a higher level supervisor.

Howard H.

07/24/2016 04:17 PM

I do not think my issue would have ever been resolved without BBB.

Dorothy R.

07/24/2016 03:55 PM

BBB was definitely helpful in getting the complaint resolved in a timely manner. It certainly helped getting people at the right level in the company involved.

Don F.

07/23/2016 02:16 PM

I really don't believe that I would have received a full refund, if any, from the disputed company had it not been for BBB. The intervened, on my behalf, for help in reconciling this issue. I can not stress enough how helpful BBB was/is and would certainly not hesitate to ask for help again, if needed.

Ruth C.

07/23/2016 07:38 AM

StyleMined would not return phone calls or respond to emails until I contacted the BBB. Within 2 weeks after my initial complaint was filed, they agreed to accept the return and I was finally able to obtain a refund.

Peggy B.

07/22/2016 07:11 AM

Your service was great! My complaint would have never gotten resolved and my CC company wanted tons of forms to fill out and would have taken 3 to 6 months to get resolved. You did it in less than 30 days!

Francine S.

07/22/2016 06:52 AM

Thank You BBB for your Help. Truly Inspirational

Frank L.

07/21/2016 05:46 PM

They were very helpful even though the company Netflix has not did what they said they would do.

Linnie H.

07/21/2016 10:11 AM

BBB was helpful because the company was not willing to talk to me directly at the appropriate level about an issue that they know existed. Going through BBB made my complaint heard, and therefore immediately resolved.

Ali M.

07/21/2016 09:40 AM

In one complaint, I only wanted to record the issue and didn't want any response so there was no action required on the behalf of BBB. However in my other complaint, I really feel my issue would not have been resolved to my satisfaction without BBB. The company offered an unsatisfactory solution and was not going to do anything else until I created the BBB complaint. After creating the complaint, the company resolved the issue to my satisfaction.

Denise F.

07/21/2016 09:05 AM

Quick turnaround, great help at getting a resolution.

Melissa W.

07/21/2016 07:26 AM

Without the BBB, this company would have never budged. They were giving people store credits instead of their original payment source returned on refunds and using their discretion to do it. BBB definitely showed this company that someone is on the side of the consumer and that they cannot get away with doing whatever they want.

Michelle H.

07/21/2016 06:52 AM

I filed my complaint online. It was simple and responsive. As soon as I submitted my complaint online, I received an email stating the next steps in the process. The total process would've taken about 4-5 weeks to complete, mine was resolved in a matter of 3 weeks, with no hassle!

Ashley F.

07/21/2016 12:54 AM

The online web form is easy to use and the response time between BBB, myself and the subject was efficient.

Stephen R K.

07/20/2016 08:10 PM

It has been crucial in getting me a response from a company when I have exhausted alternative routes

Bridget E.

07/20/2016 05:44 PM

I had been disputing with this company for 3 or 4 months and I was lied to and given the runaround until I contacted your business and your staff assisted me in getting my refund. The staff kept me aware of what was going on with the company which was great considering that I'm from St. Louis, MO and the company was from California. I was even asked what action did I want to take against the company? Overall, I was completely satisfied with the services and will sing my praises about the BBB to anyone who will listen. I can't thank the BBB enough for resolving my issue. Thanks again, BBB..

Terence G.

07/20/2016 10:50 AM

The company did not respond to me directly, only through your services did they make amends.

Ken S.

07/20/2016 10:35 AM

Very quick and responsive

Jimmy T.

07/20/2016 10:02 AM

In the rare cases when I have exhausted all other options with a company's customer service, I find that is the only thing I have left to protect me as a consumer. I couldn't live without it.

Sean B.

07/20/2016 09:11 AM



07/20/2016 09:11 AM



07/20/2016 08:52 AM

BBB is a well respected organization, that commnands attn

Frank P.

07/20/2016 08:38 AM

We had a problem getting a refund from an on-line CA jewelry company. After many unsuccessful attempts on my own I contacted the San Jose BBB, they got involved and the issue was favorably resolved in less than 2 weeks. Kudos!

Dennis H.

07/20/2016 07:26 AM

BBB was very helpful. I had tried to resolve my issue on my own with the company for four months and was getting no where. Finally with the help from BBB my issue was resolved. I appreciate your service and all of your help!!

Penny D.

07/20/2016 07:04 AM

I use BBB for those companies that it is impossible to get through to their customer service. It saves me a lot of time and aggrVation!

Susan S.

07/20/2016 06:28 AM

I belive that with out you stepping in i would not have have an outcome that which was in my favor

Chartroose F.

07/20/2016 06:28 AM

Nothing was getting done until BBB got involved.

Min Jung P.

07/20/2016 05:19 AM

I have found that when BBB becomes involved - things get done. Many companies are slow to respond but not when BBB contacts them.

Tom S.

07/19/2016 07:09 PM

Quick to open the case, Good communication.

Thomas P.

07/19/2016 03:17 PM

This BBB was extremely efficient, and dealt with the company quickly, and kept me informed. This was a life saver, as I was so tired of trying to communicate to foreign answering services when they could not understand English that well !! I almost had a breakdown after about 10 calls made, hung up on, and staff not understanding the problem, nor giving any solutions at all ! Communicating with BBB was like having lawyers on my side taking this situation, and dealing with it professionally , and getting me positive results ! Love BBB !!!!


07/19/2016 02:40 PM

I give credit to BBB to acting in behalf of people who has issues with companies that are not willing to fix their abusing way of doing business. I'm happy that you helped me to solve this problem soon. Thanks for your help and God bless you to continue doing justice for clients with issues.

Dora C.

07/19/2016 01:05 PM

Once BBB got involved and contacted the merchant the issue was immediately resolve.

Leonard G.

07/19/2016 11:54 AM

the BBB got back to me so fast that i really loved the service

Shawn G.

07/19/2016 09:30 AM

Quick and easy resolution

Alice C.

07/19/2016 09:01 AM

BBB is extremely helpful and great to use thank you for having this available

Sherri R.

07/19/2016 08:58 AM

I admire the way the staff always kept the communication flowing on both sides. This way I was secure in finding a solution without assuming.


07/19/2016 08:54 AM

The BBB resolved my issues

Susan Kay C.

07/19/2016 08:35 AM

When I tried to get the issued resolved myself, the company I was dealing with (DirecTV) wouldn't even return my calls, even though they said they would. They were "brushing me aside," telling me that they were working on solving my issue when they really weren't. After 2 weeks of trying my self a supervisor finally told me they would not even try to resolve my issue, and the only option he offered was for me to drop DirecTV's service. If it were not for the BBB DirecTV would have not tried to resolve the issue I had. My issue was resolved because after the BBB contacted DirecTV, DirecTV finally contacted me and tried to help.

Harry N.

07/19/2016 08:09 AM

Thank you for everything you do for me and others. I could have not resolved this and other issues without your outstanding service.

Donald F.

07/19/2016 07:50 AM

Just knowing that I had assistance from a well-respected organization as the BBB helped to resolve the outstanding issue immediately.

Myra S.

07/19/2016 07:44 AM

Great help. Without the help of BBB. A Company would've screwed me out my refund for no reason. Just because there is no bulldog watchdog on these online businesses... Thanks BBB Staff

Corey M.

07/19/2016 07:42 AM

BBB ended up being the "muscle" behind my complaint. I had tried to resolve my issues directly with the company but was not getting any response. Although it was unfortunate it came to a BBB complaint, that was what initiated a response. By having BBB say: "Hey there is a problem here, what are you doing about it?" the company was then motivated to respond right away to my issue. This probably would not have happened without help from BBB.

Brian G.

07/18/2016 01:09 PM

You handled my complaint quickly and efficiently. I had a check for my refund in just a few days!

Pamela Hatchfield S.

07/18/2016 11:00 AM

after filing the complaint the problem was resolved with the outcome I was asking for. I was extremely surprised at the speed and respect that was given to the issue.

Bernadine B.

07/16/2016 09:00 AM

Could not have resolved this without BBB

Sean B.

07/16/2016 04:31 AM

It was a very easy process and the resolution was prompt. I'm very impressed with BBB.

Ruby S.

07/15/2016 10:42 AM

Sony didn't want to do anything until you guys got involved.

Jean-philippe R.

07/15/2016 06:31 AM

This was my 2nd time requesting assistance from BBB with resolving a vendor issue. Both times, BBB was very helpful in resolving these issues for me. I recommend using them when you can't resolve a vendor issue on your own.

Tracy S.

07/14/2016 08:59 PM

BBB was extremely instrumental in helping me resolving my complaint. BBB closely monitored the entire resolution process from start to finish. For example, I was not contacted by the company within the suggested timeframe. Surprisingly, the company somehow tried to close my complaint. I emailed BBB that morning. By the close of business, I had a response from the company. The company wanted to badly resolve the issue. The same issue I tried to resolve with them on a lower level several times. It's difficult to complain to a company about the unfair treatment of the customers especially when it's a large business. However, BBB brings a balance. BBB helps both the company realize when a customer is not treated fairly and customer voice his/her concerns or issue at a point where the company will listen. This way everyone's side is heard. I think it's great how BBB allows the company to work out the issues with the customer to resolve the problem. I felt so much better after BBB helped me. I am sad more people are not aware of how helpful BBB can be to customers.

Jodi M.

07/14/2016 07:12 PM

The problem with the business was resolved after BBB got involved.

Svetlana W.

07/14/2016 04:21 PM

I am very grateful for BBB services. If it weren't for BBB making it public knowledge of bad business practices I would have been out of alot of money. Thank you

Aaron L.

07/14/2016 04:11 PM

I am very grateful to BBB for their help. They were extremely effective in handling my complaint. I am glad we have BBB that protects consumers against abuse by almighty unscrupulous merchants.

Vladimir N.

07/14/2016 12:07 PM

I am totally satisfied with the quick response of BBB and the 100% positive outcome concerning the issues I have had with several big companies in the past. I am very thankful that such an organization exists to help customers like me.

Sascha N.

07/14/2016 11:46 AM

The companies phone representatives refused to work with me when trying to resolve my issue prior to filing a complaint with the BBB. After my filing, I was rapidly contacted by the company and the issue was immediately resolved.

Christopher O.

07/14/2016 11:25 AM

Using BBB encouraged the firm with which I had a complaint to address the matter and come up with a compromise on returning funds billed in a deceitful way.

Ruth B.

07/14/2016 11:11 AM

The BBB was helpful, quick as possible, gave both sides time in to respond.

Melinda A E.

07/14/2016 10:56 AM

BBB's service was critical. After endless attempts to resolve the matter directly with AT&T/DirecTV, I was ready to give up and lose nearly $400... After filing the complaint and speaking to the appropriate contact at DirecTV, I received a full refund without issue. Thank you.

Boaz L.

07/14/2016 09:19 AM

Great assistance, seem to be better at getting things done than the customer alone. Always courteous. Thank you for everything! Honestly unsure if issue resolved as the company dealt with seems to lose information. Not at all BBB's fault just frustrating problem.

Kim M.

07/14/2016 08:25 AM

In this case the service provider was willing to reach a solution.

Roberto M.

07/14/2016 08:04 AM


Brandon S.

07/13/2016 08:03 PM

I was completely stonewalled by the company I filed the complaint against - a giant firm. So I was pretty much resigned to "losing," when someone suggested I file a complaint with you. I did so, and my problem was promptly resolved. So, it pretty much worked perfectly!

Steven J B.

07/13/2016 06:25 PM

They were quick and responsive, and helped me resolve my issue in a timely manner.

Bernard D.

07/13/2016 06:17 PM

Your company has a great value for businesses and consumers like me. Keep up good work!


07/13/2016 01:38 PM

BBB helped resolve a issue with a company that is well known for unethical business practices

Charlie T.

07/13/2016 07:33 AM

Using BBB has been a very positive experience. When I have trouble dealing with unresponsive companies; using BBB has had remarkable success in getting these affairs sorted in a quickly manner.

Jacey S.

07/13/2016 07:05 AM

nothing like a bbb complaint to get a company moving.

Anthony M.

07/13/2016 06:14 AM


Michael L.

07/12/2016 03:36 PM

I had a problem with a scammer on ebay as a buyer and i got the run around from ebay even ebay gave them the money but after i complained to BBB my problem was investigated and solved truthfully. thank you

Danny K.

07/12/2016 01:55 PM

I believe BBB does a great job! Thanks a lot!

Svetlana P.

07/12/2016 10:00 AM

Using BBB has help a lot in resolving consumer issues.

Paul L.

07/12/2016 08:46 AM

I feel the registered bbb complaint gave me some needed leverage.

John P.

07/12/2016 08:29 AM

fast, courteous very helpful without the BBB our problem would not have been resolved thank you so much for your service

Joan P.

07/12/2016 07:36 AM

Clearly, PayPal did not want a low BBB rating or complaint available for millions to view. I attempted to retrieve the erroneous $120 charges in NSF fees that PayPal charged my bank account (verses charging the 3 purchases on my credit card as requested), but PayPal and my bank refused. It is ONLY because of the BBB complaint system that I was refunded $120! THANK YOU BBB!

Tamesha L.

07/12/2016 07:32 AM

The way paypal caved in is a testament to the effectiveness of BBB.

Greg S.

07/12/2016 07:24 AM

I really don't expect BBB to fix the problem although it's great when it happens. I believe the biggest reason to use the BBB is to let other consumers know what businesses are reputable or not. I believe the BBB is very honorable in the effort to keep businesses fair to consumers, thank you.

David W.

07/12/2016 06:58 AM

I got the company's attention using it.

Ivy F.

07/12/2016 06:24 AM

I was stuck without resolution in my situation. After contacting the BBB, that company bent over backwards to resolve my situation.

David M B.

07/12/2016 06:15 AM

BBB was very instrumental in ensuring my voice (concern)was handled both responsibly and expeditiously. I appreciate the help.


07/10/2016 12:35 PM


Betty B.

07/09/2016 06:07 AM

BBB was very helpful in the resolution of this problem. I do not think it would have been resolved without your help.

Michael W.

07/08/2016 04:27 PM

The company was aware of the complaint and responded only after bbb contacted them.

Ajay L.

07/08/2016 02:40 PM

I am happy that consumers have a forum to submit complaints about unfair business practices.


07/08/2016 12:22 PM

I am very pleased with my experience with BBB. It is a fast and reliable process. Both cases for which I used the BBB services were solved to my satisfaction! Perfect!

Guilherme C.

07/08/2016 08:54 AM

All I know is that the day after filing, the company resolved my issue

Kent T.

07/07/2016 07:43 PM

As of now I made complaints for two times for two different things in a year. And amazingly within a week or so I got solutions from the other side. This was just because of BBB. Thanks a lot for being there for customers like us. Many thanks ..

Priya S.

07/07/2016 06:28 PM

I appreciated the clear communication. I do not believe the issue would have been resolved without your assistance. It did not appear that this business had any intention of resolving the concern until it was reported to your organization.

Lisa C H.

07/07/2016 06:08 PM

I think it makes the complaint more official.

Diana E.

07/07/2016 12:08 PM

Issue resolved in 1 week. You guys are awesome.

Tony S.

07/07/2016 11:04 AM

I think just the fact that I let the Company know I did file with you gave them incentive to resolve this complaint.

Tom & Renae B.

07/07/2016 10:40 AM

I got zero traction with First American Homebuyers Protection until they were made aware of a complaint with the BBB. The complaint got them moving faster than the fact that propane was filling my house when my water heater is turned on.

Joseph P.

07/07/2016 10:36 AM

I was always skeptical of the BBB, but this experience completely changed my mind. I will most certainly be using this agency again!

Kira G.

07/07/2016 09:09 AM

The BBB did an outstanding job in helping me get contact from I did not know their business address, so used my service address in Colorado for the complaint, and the BBB rep in Colorado Springs quickly transferred the case to San Jose, near where yahoo operates. The rep there was courteous, quick and helpful, and yahoo contacted me the following day. A big thanks goes out to BBB and the representatives who helped. I answered question two on the survey "very helpful" instead of "critical" because I'm not sure what critical means.... my health and well being was not at risk, but getting back into an account that the company makes difficult to do was very important to me. Again, thank you very much.

Stephen G W.

07/07/2016 07:41 AM

BBB solves issues that go beyond the ability of customer service agents. It's a vital tool for any consumer who is struggling to find an acceptable resolution.

Justin F.

07/06/2016 06:01 PM

Helps a lot. The business was ignorant before I used BBB. But they really started discussion and showed willingness to solve the issue after I filed BBB complaint.


07/06/2016 05:31 PM

The company I was dealing with was being extremely intractable about refunding me, despite the experiences I related to them that showed they screwed up again and again. They were hell bent on making it all my fault and all my loss, even after they agreed to the refund. The BBB was the ONLY way I was ever going to get my refund.

Anita Lois S.

07/06/2016 05:31 PM

I believe that I was able to resolve my case because of BBB's intervention. Without it, I might still be waiting for my refund.

Nery C.

07/06/2016 02:11 PM

Within 24 hours of filing my complaint I received feedback as to how to proceed. From start to finish I believe it was approximately 10 days to receive a satisfactory resolution from DirecTV.

Lindy C.

07/06/2016 12:05 PM

Thank you for resolving this matter. I had previously been ignored by McAfee in requesting a refund for services charged but not completed. Almost immediately after hearing from BBB they contacted me and gave me a full refund.

Jack C.

07/06/2016 11:39 AM

The process was fairly quick and heard back sooner than i expected.

Raul O.

07/06/2016 11:18 AM

I feel like BBB did their job well in helping me deal with the company in question. I fell like the company didn't give me the answers I wanted to hear but sometimes that's life. That being said I feel like the BBB did everything in there power to help me try and resolve my issue.

Josh W.

07/06/2016 10:03 AM

filing a complaint against a company thru the BBB ensures that my voice is heard and companies always respond to a BBB complaint. In the complaints that I have filed in the past after numerous calls to a company there was no resolution. With BBB I had a response in a couple of days and the problem resolved. Thank you!

Jeanette K.

07/06/2016 09:48 AM

This was an easy process and I was really impressed with how quickly my issue was addressed and resolved. I had never filed a complaint before this but am really glad I did in this case and I am glad it was simple.

Tiffany R.

07/06/2016 08:01 AM

I didn't really speak with a live person it was all done online. But it was a very simple and easy process to do, and I was happy with my result. They helped me fix a problem I could not resolve by myself.

Kristy M.

07/06/2016 07:31 AM



07/05/2016 11:10 PM

BBB help me to receive from Southern California Edison Co information, that I five month ask for from Company

Mykhailo R.

07/05/2016 08:35 PM

I feel that the business took my complaint more seriously when BBB followed up. The top person called me immediately and it was quickly resolved.

Jonathan B.

07/05/2016 12:12 PM

I would like to thank BBB for their services. They really helped me get my situation resolved.

Earlene J.

07/05/2016 11:12 AM

I believe contacting the BBB regarding my issue was a necessary step in conveying the seriousness of the matter. I without a thought believe the BBB help attain the attention of those who are in authority with the company I had a complaint with. The service of the BBB was easy and well worth the effort. Thanks BBB.

William Stanly N.

07/05/2016 11:05 AM

I was able to resolve this situation with the business. My only regret is that I didn't file a complaint against them sooner. It would have saved a lot of headaches. Thank you!

Merry C.

07/05/2016 10:17 AM

The manager of the company I filed a complaint, called personally, apologized for problem, & vowed it would not happen again.


07/05/2016 09:37 AM

It was beneficial to have an impartial third-party to act as a mediator between the company and me. The process relieved a lot of stress for me because once I turned in my request I was able to forget about it. I knew you would handle it and contact me as needed. I am very satisfied with the results.

Teri L. D.

07/05/2016 08:41 AM

Resulted in action to resolve my problem.

John D.

07/05/2016 08:19 AM

Without this service companies wouldn't take my complaints serious.

Cateia D J.

07/05/2016 07:54 AM

BBB answered my complaint in a timely, professional manner & was able to resolve the issue quickly. I was thankful to have them involved as I had gotten no where with Intuit prior to completing the complaint form on line. Thank you so very much.

Sue D.

07/05/2016 07:50 AM

I feel like I have a powerful ally on my side in dealing with consumer issues. I always turn to BBB to help bring about the right outcome.

Phil G.

07/05/2016 07:45 AM

The main thing I've found in my experiences with complaints is at least the BBB gets the attention of the businesses that otherwise seemed to ignore me. In some cases BBB sides with the business, it seems, but that is because the role doesn't allow for through investigation of the case; in those situations I'm required to obtain a lawyer for complete resolution. But, I use BBB as a first step to hopefully avoid a costly and time consuming situation. Many times business (with the exception of my last complaint, in which the company did work with me), provide disinformation to BBB which complicates your ability to decide.


07/05/2016 07:19 AM

It was great experience of how fast my case was handed expeditiously. I will not hesitate to call on you whenever the need arises. Keep doing what you do best. I will not think twice in referring you to anyone who needs your services. Thank you. You are awesome.


07/05/2016 07:02 AM

I was dealing with a large company that had not person to speak with. The BBB seemed like the only recourse.

Anthony S.

07/05/2016 06:51 AM

I used BBB as an adjunct or complement to talking to the company directly.

Murugappa K.

07/05/2016 06:46 AM

They got HP's attention. They kept us up-to-date. Was impressed.

Richard R.

07/05/2016 06:06 AM

I tried to resolve my problem on my own for 5 months. Your team did it in less than 2weeks! So grateful for your time,energy, and efforts!!!

Kathryn M.

07/03/2016 10:11 PM

I was finding it impossible to actually contact PayPal for a resolution. BBB took care of that for me and easily resolved the issue.

Jamey B.

07/03/2016 09:48 AM

The company contacted me on the phone and after a short conversation they agreed to my request and my money was refunded.

Robert L.

07/02/2016 09:47 AM

I was a new customer. I called Direct TV for a quote for their TV service. I agreed to the price and ordered their package. My first billing was higher than I was quoted, Their customer service wouldn't/couldn't change it because they said that's the only price for the package. Within a couple of days of filing my complaint with you, I received a call from Direct TV's Office of the President who corrected their up charge without reviewing their recorded phone calls.

Lawrence A P.

07/01/2016 09:33 PM

BBB forwarded my letter to the company and immediately the representative called me . They immediately offered a resolution to my problem and was resolved!! Using BBB has a great impact in resolving my complaint.

Evelyn C.

06/30/2016 10:05 PM

nothing was happening until I contacted the bbb


06/30/2016 06:16 PM

Timely respond and helpful instruction.

Vannrada L.

06/30/2016 02:04 PM

I frequent BBB for business related issues. The BBB has been critical in rectifying re-occuring business issues and new ones. For many companies, the people who can help a customer resolve the issues wont even talk with you unless you have a formal complaint. BBB allows me to file my complaints and the business follows up with me. BBB complaints ensure I am a satisfied customer who is not being taken advantage of.

Christopher R.

06/30/2016 10:17 AM

If it weren't for BBB, my complaint would not have been resolved at all. It's unfortunate that it comes down to this, but the only way many companies respond to valid customer complaints is when it gets elevated to BBB. I'm very grateful for BBB.

Leonardo S.

06/30/2016 09:47 AM

I feel that the BBB was fantastic in helping me resolve my issues with the particular company in question. I would not hesitate to use the BBB again in the future, thanks again for being there!

Maurice J. M.

06/30/2016 09:13 AM

Received a call from the company and they decided to refund the charge I had protested.

Frank T.

06/30/2016 07:01 AM

I don't know what I'd do without the BBB it's often the only thing companies will respond to.

Janet R.

06/30/2016 06:28 AM

It was a very easy process resulting in a quick response.

Rebecca C.

06/29/2016 10:43 PM

Without the efforts of the BBB, I do not think That my complaint would be resolved, I remain forever grateful to the BBB, and thanks to DIRECTV for making my request right!

Kerry M R.

06/29/2016 09:03 PM

BBB was very instrumental in resolving my complaint.

Jacqueline L.

06/29/2016 05:19 PM

Prompt and powerful.

Alicia V.

06/29/2016 02:54 PM

After filing a complaint with BBB, the company were quick to reply and resolve the issue as opposed to never able to get a hold of any live body, lies, and run arounds.

Phongsavath C.

06/29/2016 12:33 PM

BBB very helpful and I am very thankful.

Salam S.

06/29/2016 12:12 PM

Your service resolved my problem in a satisfactory manner,very quickly! Thank you

Lieelotte S.

06/29/2016 11:12 AM

Yes, eBay would not resolve my issue until I posted on the BBB. Now they have fixed my account and are refunding me my money that they stole. This was a great process.

Adriana R.

06/29/2016 09:21 AM

BBB was fast, responsive, and courteous and couldn't have been more helpful. Very appreciative of their hard work.

Reed D.

06/29/2016 09:21 AM

AT&T / Direct TV had ignored my wife's request for assistance for two long months. Meanwhile they billed and billed and claimed they could do nothing about it. BBB ended the poor excuses and forced AT&T/Direct TV to put someone on the phone with me who COULD solve the wrongs. Without BBB that would not have happened.

Ted L.

06/29/2016 09:05 AM

BBB is a wonderful solution to your average consumer. I will always use your services and I tell everyone how positive my results have been.

eleanor JANE M.

06/29/2016 08:42 AM

I appreciate the BBB facilitating this entire process. I am extremely convinced that had it not been for you guys, DTV would NOT have met my expectations. Thank you again...

Scott Lee B.

06/29/2016 08:15 AM

An awesome experience. Thank you BBB!

Aaron M.

06/29/2016 06:45 AM

BBB is my last resort. I am a hard working, honest woman. I expect everyone I do business with to be the same way. Unfortunately, this is not the case. In the case of PayPal and SammyDress, I contacted them both a minimum of five times in an attempt to resolve our issues. Both companies disregarded my complaints and no money was returned even though I had complied with all requests. It wasn't until the BBB contacted PayPal that they "suddenly" decided that maybe I did qualify for a credit. I believe that without the assistance of the BBB, I would not have received anything.

Angela H.

06/29/2016 06:28 AM

It was good experience. I din't expect my money back but BBB have done it. Thanks

Mithil M.

06/29/2016 06:24 AM

I felt that BBB help me very much!! They contacted the vendor that had my account in which I couldn't reach and resolved my issues with them and I'm waiting on my credit report to post again to make sure it was taken care of properly but I would like to say thanks you were very helpful!!

Brian Z.

06/29/2016 06:10 AM

I think with the assistance of the BBB, I was able to put enough pressure on the business for a satisfactory outcome. I had tried to resolve the problem without the BBB to no avail, but your help was essential to a successful outcome.

Trevor D.

06/29/2016 06:08 AM

I believe it the BBB made it possible for me to speak with a representative of Direct TV who was willing and able to make a reasonable settlement with my issue.

Jacqueline C.

06/28/2016 08:03 PM

Very helpful. It definitely had an impact on Prime Time Shuttle Service to admit their error in forgetting to pick me up and reimbursing me $250, 1/4 of the loss incurred by missing my flight.

Nancy P.

06/28/2016 07:02 PM

I just took a chance to use BBB. I used to work in customer service for 16 years and if we got a complaint it was vital to take care of the matter. I feel it very necessary now days for BBB to exist as it seems customer service is a thing of the past. If it were not for BBB I would still probably not have any answers or satisfaction. Thank you all so much.

Loretta R.

06/28/2016 06:04 PM

I made several phone calls, was on the phone for hours trying to resolve issue with DIRECTV to no avail. After I filed complaint with BBB, it was taken care of quickly and to my satisfaction. I feel this would have never been resolved without help of BBB. Thank you so much.

Virginia M.

06/28/2016 03:43 PM

I feel the company started resolving the process by the time they received the BBB notice. I still feel it was useful as it ensured I had prompt response and resolution from LinkedIn Corp. Thanks for your help and the ease of using your service.

Dean K.

06/28/2016 03:11 PM

There was a satisfactory conclusion.


06/28/2016 12:04 PM

Great service!!!! Very helpful online form and lightning quick response times.

Justin H.

06/28/2016 10:41 AM

Paypal stiffed every effort I made to resolve my problem with them. They constantly connected me with dead-ends. Never any possibility of getting a message to anyone in Paypal by e-mail. Phone?? I'm very hard of hearing. Obviously, they have worked out a system which is so frustrating to subscribers with problems that they just give up. I am part bull-dog. But I still couldn't get anywhere without your help. You are providing an invaluable service in acquainting Paypal with their many defects. Keep up the good work.

Robert P.

06/28/2016 09:42 AM

Without this service, the company I held a complaint against would have never addressed or acknowledged my concern.

Marissa G.

06/28/2016 09:10 AM

The BBB is the best with resolving every issue I ever had. WE are very lucky to have a Bull dog, watch dog on the Consumer"s side. I go to them whenever I can't resolve problems on my own and Companies really abide by the BBB immediately responding to them. AGAIN, I Would not know where to turn to for help without them.

valerie C.

06/28/2016 08:33 AM

A satisfactory result has been reached in my requests with the BBB! The BBB influence seems to be effective!

James Thomas P.

06/28/2016 07:54 AM

I believe your input made the resolution possible Before you contact the company we only got negative answers.


06/28/2016 07:29 AM

Some companies have an "I don't care attitude" when resolving minor issues that could have been resolved without the customer feeling like they have no other recourse other than threaten them with reporting them to BBB. At times when you asked to speak with a supervisor, they inform you that one is not available, it's almost like they are playing games with the customer. My experience with have been helpful in expiditing the process of my refund. It still took three weeks. But the company felt they had better fix this issue to avoid having a bad report on record. It's a shame I had to resort to that, but I did what I had to do.

Nadine E. M.

06/28/2016 07:09 AM

Very pleased with the results and timeliness. Filed the complaint online, BBB responded back the same day, the business responded back the next day, and my monies was returned within two days. Have bragged out BBB to several people. Thank you very much.

Laura B.

06/28/2016 07:07 AM

This was the only way i was grtting my money abck for being scammed and bbb came thru for me! Thank you

Kristine B.

06/28/2016 07:04 AM

It was a great and extremely helpful experience. The process was extremely efficient and seamless. Without your help I wouldn't have received and gotten the resolution for my situation. Thank you.

Nesley C.

06/28/2016 06:58 AM

BBB was able to direct my concern directly to the correct office while without their help I would call multiple phone numbers. A "medium" to put in writing and receive a response (in writing) within days.

Craig K.

06/28/2016 06:17 AM

People in online shops seem to have an attitude of being unreachable,BBB dissuades that Business of that insolent notion fairly quickly,very often much to their vexation.

Eugene H.

06/27/2016 05:53 PM

Best thing out there to help people to serve your rights.

Marcio Luis Vieira L.

06/24/2016 02:54 PM

I do not believe my complaint would have been resolved without the help of the BBB. The potential for this company to have a bad report with you was the only thing that motivated them to compensate me for the damage that they were responsible for.

Kimberlie H.

06/24/2016 01:09 PM

Initially I was told there would be no refund because they had not received the authorized return product. They said they couldn't refund without verification of return. I contacted the BBB and told them of the issue of the authorized return and filed a complaint. The next day I received an email stating that BBB had issued the complaint and I should be contacted by the company by 6/26/16. The same day, 6/6/16, I received another email stating that I would be refunded for the product and should be credited in 3-5 days.

Rebecca A.

06/24/2016 11:55 AM

The company was not giving me accurate information concerning refund. As soon as BBB contacted them, my refund was immediate. I thank them fo taking care of this for me.

Robert D.

06/23/2016 08:09 PM

Filed on line and company responded with replacement part in 48 hours. I could not resolve on my own after 8 weeks of phone calls and empty promises. Thanks

Philip C.

06/23/2016 04:05 PM

With the very quick response provided By the BBB I was able to not only obtain complete satisfaction on my purchase but also a clear understanding as to what to do the next time . Thank you again.

Ana M. C.

06/23/2016 12:57 PM

The BBB in my mind has a reputation of fairness with enough clout that businesses will respect it.

Kevin D.

06/23/2016 12:47 PM

I have found the majority of businesses do not care about customer service UNTIL the BBB becomes involved, then they respond/follow up only because they do not want a negative on THEIR report!!! The BBB is the public's "free legal service!" I have found it extremely helpful in most cases to resolve issues. I just got a re-imbursement check in the mail for nearly $300 from a company who had been ignoring my calls/emails & passing the buck for a month! They finally paid up thanks to the BBB!

Cheri W.

06/23/2016 12:23 PM

Easy to use

Sarah R.

06/23/2016 11:36 AM

Before I was in contact with the BBB, Activision went out of their way to send me several emails telling me they would not help me and that is just the way it is. After contact with the BBB they could not do the right thing and accommodate me fast enough. The service provided here is invaluable to the consumer and forces companies to stay honest.

Shaun G.

06/23/2016 11:06 AM

I had tried for weeks to work with the company. They would send me automated e-mail replies saying they are reviewing my case, and would get back to me. Weeks turned into a few months, so I contacted BBB. As soon as they got involved, the company replied, and fixed the problem immediately.

David P.

06/23/2016 10:04 AM

BBB was extremely useful in resolving my issue

Stephanie W.

06/23/2016 07:45 AM

I got verification of account closure that I had been denied.

Leslie S.

06/23/2016 06:17 AM

Businesses seem to take you more seriously if you file a formal complaint.

Peter C.

06/23/2016 12:16 AM

I am and have been very satisfied with the outcome with this company so very much


06/22/2016 01:07 PM

BBB sent my complaint issue to a company that I had been unable to reach resolve with. Because of the BBB involvement the company responded quickly and resolved the issue to my satisfaction.

Joe H.

06/22/2016 01:01 PM

I think it is good to have BBB as the third party to help communicate with the businesses.

Yun G.

06/22/2016 09:58 AM

I just hope it does not happen again with this company. My

Teresa L.

06/22/2016 09:27 AM

I believe DirectTV would not have dealt with this complaint without BBB's intervention.

Elvia M.

06/22/2016 09:04 AM

The service was swift and effected the positive outcome we received.

Ruthie C.

06/22/2016 08:03 AM

I used the bbb like 4 times in the past everytime I used them they were excellent and a huge help thank you again

Kendall Kerry K.

06/22/2016 07:40 AM

I tried every avenue to seek resolution from the company - my complaint could not get beyond the front line representative and there was no other recourse offered to me. As a last resort I complained via the BBB. Without your assistance and reputation my complaint would not have been addressed to the proper individual for resolution. Thank you very much. Your site and the process is very efficient and user friendly.

Cynthia D.

06/22/2016 07:26 AM

Working through the BBB has always resulted in the desired outcome. It is the vehicle to use when a company needs motivation to do the right thing. It is also very user friendly and has prompt responses and results.

Laura P.

06/22/2016 07:17 AM

At first, I didn't think the issue would be resolved, was very surprised when I heard back from the vendor. Thank you.

Ting-yi Y.

06/22/2016 07:02 AM

******* was awesome timely communication & very willing to assist in resolving the issue.

Darlene L.

06/22/2016 06:11 AM

I wasn't getting any response from Cyberpower PC and was frustrated. After contacting BBB, I received a response in a couple days. It made a difference to me that I could actually make contact with the company even though the outcome wasn't what I had hoped for.

Alice H.

06/22/2016 03:07 AM

BBB helps me resolve issues with companies because companies do not want any thing listed on their account.

Cindi R.

06/21/2016 07:30 PM

always helpful and very influential with with reputable companies. Upon receiving my complaint the company moved at a rapid pace to resolve my grievance, to my satisfaction i might add.

Khapi Fella N.

06/21/2016 06:00 PM

the website and online form were easy to use

David B.

06/21/2016 03:48 PM

BBB has been extremely helpful in dealing with the large corporate companies whose customer service has deteriorated and their business practices have become unfair to consumers. It is a stronger voice in getting our concerns heard and our needs met. Thank you sincerely for this service.

Mellena G.

06/21/2016 03:18 PM

BBB helps me recover my money from businesses who fail to provide satisfactory service and in some cases try to scam the consumers. I am grateful for their help

Arash H.

06/21/2016 02:39 PM

I am very satisfied about BBB solving a problem I was experiencing. Thank you very much for your help. I would definitely use BBB again to handle any other issues in the future if I feel that I am being mistreated. I would also definitely recommend BBB to whoever I know.

Christopher P.

06/21/2016 01:50 PM

The BBB has been so useful to me in the last ten years. Nine times out ten, I get the results I want. The BBB helps the average consumer when business tell us no or they cannot help us. I have always tried to work with the business before I file a complaint.

Rosena R.

06/21/2016 12:12 PM

timeliness immediate helpful resolved

Ed R.

06/21/2016 11:20 AM

They were able to make contact with the party in question and get further than I was able to on my own in explaining my situation.

Michael O.

06/21/2016 10:24 AM

The approval of the BBB is important to businesses. Sometimes, when businesses do not share the same importance of resolving a customer complaint, the BBB intervention is helpful is providing incentive for them to resolve issues with customers.

Wendolyn Sue B.

06/21/2016 10:20 AM

I had no recourse with this company and wasn't interested in arguing with their representative. So I filed a complaint with BBB and received acknowledgement of a refund from the company within hours.

Daphne C.

06/21/2016 10:16 AM

The online form was easy to use. The company was motivated to respond to the complaint (since they use your rating in their advertising) The company received the information quickly from your office. The whole process was completed quickly.

Jeff B.

06/21/2016 10:06 AM


LouAnn T.

06/21/2016 09:26 AM

Critical in getting a satisfactory result from businesses on multiple occasions!

Elaine R.

06/21/2016 08:27 AM

I wasn't able to reach anyone at the company but when BBB contacted them, my complaint was resloved in less than a week.

Patricia S.

06/21/2016 08:26 AM

i was receiving harassing phone messages from Arcadia Recovery Bureau and did not want to engage with them directly. Turning to BBB was an excellent way to resolve the issue - thank you!

Brenda S.

06/21/2016 07:46 AM

Without the BBB I had no way to contact the business and resolve my problem. I am so grateful.

Kim O.

06/21/2016 07:04 AM

The BBB ratings and prior resolution was the reason I engaged the BBB on this complaint

Samuel C.

06/21/2016 06:33 AM

I am an older gentleman using online buying and selling recently having difficulties with dishonest individuals and not use to all this dishonesty. I have dealt with people all my life but online is different many dishonest people trying to get away without paying for services or websites not being totally transparent and confusing information notice many online websites for pure profit forgetting there is a human at the other end of the computer. Online websites seem to be nameless and faceless but BBB brings a name and a face sometimes I win sometimes and sometimes not but always BBB has been honest to get to the truth of the matter and I appreciate the facts being brought out.

Bryan R.

06/21/2016 06:06 AM

They always help me resolve my problem with much ease on my part!

Shaina G.

06/20/2016 03:02 PM

Better business bureau was the best decision I made.


06/20/2016 02:45 PM

More and more companies consider customers a bulk product, letting complications and failures sink to the bottom. You hold them accountable.

Ethan S.

06/20/2016 10:36 AM

BBB was able to get complaint prosses to the right management official. Thanks

Sam T.

06/19/2016 05:18 PM

I don't believe ****** would have resolved the issue without your intervention.

Susan C.

06/19/2016 12:45 PM

The Better Business Bureau make sure businesses that are not following by their own guidelines regulations and policies and under federal and state law should be fair and not discriminate or be prejudiced. I believe that the Better Business Bureau is the foundation of Justice and that without it our nation would surely be affected greatly.

Damon R.

06/18/2016 10:52 PM

The BBB is another very handy tool in getting a big business to hear the common man.

Bibich Z.

06/18/2016 02:47 PM


Kyle N.

06/18/2016 11:43 AM

BBB is a great complaint resolution service. With the help of BBB, I was able to get the attention of ***** even though I have called them so many times, written them two times and they told me there is nothing they can do about it.

Folake O.

06/18/2016 06:09 AM

The service has been effective each and every time that I've used it. I get fast responses from the business and usually without hassle.

Crystal W.

06/18/2016 05:41 AM

I was so pleased at how quickly I got results from my complaint not only did the business correct their wrong but went above and beyond. Thanks to the BBB it was resolved completely. Appreciate you being there for consumers.

Wendy R.

06/17/2016 12:13 PM

I got a satisfactory result

John M.

06/17/2016 11:02 AM

Tried many times to deal with the issue on my own with no action from LegalZoom whatsoever. Filed the complaint and received a swift response. I do feel that with the system if I felt it was necessary I could have pushed more and gotten completely what I wanted, but was happy enough with the first response with BBB involved.

Hayley Y.

06/16/2016 02:23 PM

The fact there is an independent body to help consumers is very gratifying

Seema P.

06/16/2016 11:59 AM

I liked the user friendly website and the quick response to my complaint. Thank you.

Sheila M.

06/16/2016 07:43 AM

Sometimes it takes a neutral party to resolve a difference of opinion between two parties. I am glad BBB is available to resolve issues before other third parties like small claims court, online reviews, public forums, blogs, etc are involved. A quick and successful resolution is always best.

Jerrell (Jerry) S.

06/16/2016 07:06 AM

After trying for several days to be reimbursed by (company) with no prevail, I was very pleased that BBB was able to get the outcome I needed. Very helpful in these situations.

Monica R.

06/16/2016 06:24 AM

It took one report to the BBB from me, and the BBB contacting Direct TV to solve my problem. In record time! I didn't even have time to fill out a complaint to the Attorney Generals Office and the BBB had already resolved my complaint.

maryalice S.

06/16/2016 01:04 AM

It was easy to look up of other complaints about the same merchant were made and resolved. Ready to fill out requested info. Instructions were clear and easy to follow.

Betsy D.

06/15/2016 08:13 PM

BBB helped make the company make me a priority. No company wants a bad BBB rating and it speaks volumes. The letter from BBB provoked the company to working with me to get problem resolved in an expedited manner.

Kathryn M.

06/15/2016 06:58 PM

Without the BBB, the communication would have not been successful between the merchant and myself. The BBB re-opened the lines.

Ben K.

06/15/2016 06:35 PM

Thank goodness for ya'll.Always try to initially resolve issues personally - Was getting nowhere on my own.Quick, complete resolution. A great resource, thank you! Have already recommended BBB to another friend with issues.

Robin L.

06/15/2016 02:52 PM

Thank you! Relying on the BBB solved my problem with Direct TV. Thank you!!

Corinn B.

06/15/2016 10:38 AM

Thank you so much. This incident was ongoing for 3 months dealing directly with the company and had no resolution until I contacted you

Shirley B. R.

06/15/2016 10:26 AM

Without the BBB intervention, I do not believe I would have had adequate resolution. I could not get change on position till i used this service. I am happy I did.

Cheryl F.

06/15/2016 09:47 AM

The BBB was very fast to get my complaint to the company,this made the company take my complaint seriously.


06/15/2016 08:26 AM

I am glad I decided to use the service. My case was taken care so fast and got the prompt responses as well.

Muliadi J.

06/15/2016 07:49 AM

The process was quick and easy and my problem was resolved in a timley manner

Arlene H.

06/15/2016 07:39 AM

The bbb has helped me resolve issues that I could not on my own. They really do get you help when no one else is looking out for the consumer.

Paul H.

06/15/2016 07:10 AM

Fast resolution of issues.

Samuel P.

06/15/2016 07:02 AM

This company has harassed me for months and so this was a desperate attempt to put a stop to it. I hope it works. So far I haven't received any more calls. If I do, I will let you know. Thanks

Cynthia N.

06/15/2016 06:49 AM

No push back agaianst company after they recieved your letter. Thank you so so much.

Danny R A.

06/15/2016 06:35 AM

Quick and positive communication and result.

Barry S.

06/15/2016 06:08 AM

It was a quick process. The company that I was dissatisfied with responded quickly. Thank you very much.

Lynn C.

06/14/2016 10:46 PM

I used the onlime process for the first time in March of 2016 - BBB convinced the firm to refund my fees - The firm promised to return my finds and I closed the complaint (my mistake) After the complaint was lifted they did NOT return my funds - I refiled in May of this year and my funds were returned - only then did I close the complaint

Barry L.

06/14/2016 06:24 PM

Made my complaint with the BBB and feel that I only got a response from the company I was complaining about because the BBB had contacted them.

Debbie S.

06/14/2016 05:10 PM

I tried for months to get the issue resolved. It was not resolved until Iinvolved the Better Business Bureau. Thank you so much for your help!

Wilma S.

06/14/2016 03:49 PM

A friend, who had once got her issue resolved via the BBB complaint service, encouraged me to try it. My skepticism was put to rest when the business I was having issues with resolved it in my favor. I know that BBB got my complaint to the right people up the chain of the business and, I'm sure, it helped shed light on the unfairness that I was being subjected to.

Fred Kwabena D.

06/14/2016 01:37 PM

Thank you so much for your help. I have not received the refund yet. But I have received an email that the refund is going to be sent.

Patricia E.

06/14/2016 12:55 PM

BBB helped me get an eBay refund after I was scammed by a buyer.

Robert P.

06/14/2016 11:44 AM

I was given the run a round by the company I was trying to get a refund.But as soon as I contacted BBB things started to move. I got a refund, thanks to the BBB.

jaime S.

06/14/2016 10:37 AM

I don't think that the company would listen to me without the complaint being filed with the BBB. It was only after I had filed my complaint with the BBB that the company responded and stayed in contact with me until it was resolved.

Joseph T.

06/14/2016 09:27 AM

I felt like I had fallen through the cracks and wasn't able to reach anyone who could address my complaint, past customer service and supervisors on the phone after long wait times. BBB was that tool that gave voice to my complaint and got me a resolution

Charles B.

06/14/2016 09:16 AM

No issues

Benjamin S.

06/14/2016 09:01 AM

The BBB is the only way I got my issue resolved. If it weren't for your help I'd still be struggling to get the business to asisst me.

Gustafson D.

06/14/2016 08:23 AM

Remarkable! I am so pleased with the outcome and the ease of filing my complaint. I was so frustrated at the situation and the help of the BBB resolved everything. THANK YOU

Kristi L M.

06/14/2016 08:22 AM

I have used the BBB about three times total in my life. I can't express how grateful I was for using them. They were prompt, helpful and got the job done in an extremely fast amount of time. I think they are aware of companies that scram people and resolve the problem quick even if a refund of money is concerned. I will recommend BBB to anyone that have a problem that needs to be resolved quickly. The company Luminous had a lot of rude representatives and was scamming people out of money. Hopefully when the BBB contacted them this would help to improve at least their customer service. To me this is a small part of the BBB they ensure that customer service will continue to survive. Thank you a thousand times.

Mona W.

06/14/2016 07:39 AM

You contacted the business I was having issues with and within the day, they contacted me. Thank you

Alisha A.

06/14/2016 07:39 AM

Perfect, would not have been able to do it without your service. Thank you!!

John C.

06/14/2016 06:56 AM

I'M a former consumer member I use to send you 35 dollars a month from my credit card I am pleased with your prompt service and will call on you again in the future !

Clifford S.

06/14/2016 06:44 AM

My complaint worked itself out luckily. But BBB definitely gets the businesses attention to know that they need to take me, their customer seriously. Thank you for having my back. Some company's get too big for their own britches. Need reminding they still have to follow the rules.

Justin T.

06/14/2016 06:27 AM

I was getting nowhere with DirecTV. This process was going on for months. No matter who I talked to or in which way I tried to explain my situation I was being seen as an account, not a person. When I explained my situation to the BBB they handled everything until my issue was fully resolved. The BBB helped lift a weight off my shoulders I was unable to take care of on my own. Thank you BBB.

Zack S.

06/13/2016 10:10 PM

I think it scared the seller and made him pay the money needed to fix the bike he sold me.

Federico D.

06/13/2016 03:19 PM

The BBB was a good, neutral mediator through which to convey my complaint to an otherwise unresponsive vendor. The vendor thereby became accountable not only to me, but to the BBB, and the broader public. The BBB also was a valuable source to find that my complaint was not an isolated case, but that a hugely substantial percentage of this vendor's customers had similar complaints.

Mark H.

06/13/2016 07:00 AM

I've used BBB 3 times,and had satisfactory resolutions with 2 of 3. The 2 successes were large telecommunications company's who's sometimes obsficatatory CSRs are unable or unwilling to help, and it's the only way to get a grownup to pay attention. I don't use this service frivolously, but there are (increasing) instances where regular customer service channels are too limited. Or arrogant. I believe that any responsible, quality corporation will want an outstanding BBB rating, and I avoid those that don't. The one instance where BBB couldn't help, was with a startup selling cheap goods as fast as they can get them off the boat from China, and they don't care about return customers. My complaint with them will have to go to the California AG.

Douglas S.

06/11/2016 06:11 PM

The response in assisting me concerning my dispute with DirecTV was spontaneous and accurate. I was very pleased with the results to my situation. Thank you so very much!

Verlin P.

06/10/2016 11:17 AM

If it wasn't for BBB I would of never received my money back from a product that doesn't work. I am truly grateful for the help I received from BBB.

Colleen L.

06/10/2016 09:29 AM

My complaint was handled immediately and the company response was just as timely.

Margery A.

06/09/2016 06:23 PM

it seemed like the very moment that my BBB complaint form was sent by the BBB to Google, they contacted me immediately and there I was with a final solution to my problem : problem solved without the wait and hassle that I had suffered through before I co

Melissa F.

06/09/2016 06:21 PM

I believe Dr. Rezvan feared the truth of his bad business practices getting out to the public via the BBB. This was the reason for his change of direction and dropping his harassing collections pursuits.

Ted V.

06/09/2016 04:30 PM

Because of the nature of the trouble company I believe I would never have obtained a 100% refund without the help of BBB...and it was so quick I was amazed.

Jennifer F.

06/09/2016 01:55 PM

They worked with me to get my complaint solved quickly.

LaTonya S.

06/09/2016 08:48 AM

I had zero luck hearing back from company until I submitted the BBB complaint Once that was transmitted to the company the Operations Manager was extremely responsive I have no doubt without BBB I never would have heard from the company

Katie H.

06/08/2016 05:53 PM

I am not sure. It is not clear how issue got resolve.

Vince T.

06/08/2016 02:38 PM

Thank you very much!

Sally O.

06/08/2016 08:41 AM

Ifeel the problem was resolved with the help of the BBB

Jean L.

06/08/2016 08:03 AM

It allowed me to resolve my dispute with upper level management and allow me to bypass the customer service issues I was having.

Christine W.

06/08/2016 07:32 AM

Excellent service using the website. Fast service getting a response.

Rennee Z.

06/08/2016 07:23 AM

EBay takes seriously BBB. Before filling the complain, communication with them was poor. When BBB took my case they were willing to solve it. Thanks

Antonio B.

06/08/2016 06:09 AM

Facilitate providing supporting documentation!

Adolfo M.

06/07/2016 05:18 PM

BBB was very efficient in providing the platform to resolve my issue with Intuit.

Labarron T.

06/07/2016 05:07 PM

I received a responce stating that the store was going to partially refund me but I have not heard anything from the store.

Jose B.

06/07/2016 03:28 PM

The business did not contact me directly, even though I had attempted to resolve it with them before contacting BBB. Soon after I filed the BBB complaint, a full refund credit was issued to my account.

Bennett S.

06/07/2016 03:23 PM

I appreciate the help you provide to help solve the problem.

Tationne P.

06/07/2016 03:03 PM

I had to resort to this to get a response from the company. This way worked the first time.

Kelly L.

06/07/2016 02:06 PM

Easy to files online. Emails kept me up to date on status and resolution.

Nicole M.

06/07/2016 01:17 PM

BBB not only helped to let the company how unhappy I was with their services, but they helped me get some kind of compensation for their poor service. It also allowed me to let others know that there is a problem with how this company does business.

Janice M.

06/07/2016 01:02 PM

BBB responds quickly and each time I received responses that where satisfactory from the company that I was disputing, that I didn't receive when I tried to resolve issues on my own.

Kidadah H.

06/07/2016 12:46 PM

It was easy - and given the excellent reputation of the BBB, that was instrumental in resolving my issue.

Heather W.

06/07/2016 07:56 AM

Before reaching out to the BBB, i tried to handle my issue directly with the company and to no avail. I submitted my issue with the BBB website and 2 weeks later the company agreed that i was in the right and issued me a credit which is all i wanted i did

Elisandra O.

06/07/2016 07:37 AM

I've always worked with the companies first and when no positive results are achieved, I would contact the BBB. Positive results are ALWAYS achieved right away.

Genevra G.

06/07/2016 07:22 AM

My complaint was resolved quickly and courteously by the BBB. Their intervention was crucial, since I was getting no resolution through the company's in-house customer service dept.

Rona A H.

06/07/2016 06:47 AM

Some companies are difficult to contact and using BBB to resolve the issue expedites the process. I am actually quite thankful that BBB exists.

Zachary D.

06/07/2016 06:45 AM

Thank you very much for your prompt response, It was amazing how fast the issue has been handled by the problem company after BBB was involved. I really appreciate your help!

Muge Y.

06/07/2016 06:23 AM

I couldn't be any more pleased with how quickly using BBB services made it to resolve my complaint. Hopefully I don't have any future issues but if I do I will definitely use your services again!

Zahaira M.

06/07/2016 06:18 AM

Very helpful

Tamara N.

06/05/2016 10:49 PM

San Jose BBB took care of a problem quickly, efficiently and professionally. And in such a manner that both the business in question and I were able able to find common ground. A+! Thank you.

Rebecca Jane K.

06/05/2016 06:03 PM

We tried several times to resolve this issue with Direct TV and got no where. Im certain they would not have helped us without you! Big Thank you!!!

Brian F.

06/05/2016 05:15 PM

I tried everything prior to filing with the BBB and I got nowhere but the matter got resolved relatively quickly once I filed a complaint with the BBB. Thank You!

Sara S.

06/03/2016 08:03 PM

All done via email and the web. Issue resolved as I requested. My credit card company was also involved.

Kerry S.

06/03/2016 04:59 PM

I really appreciated the support and help from BBB in resolving the refund issues that I had with Oliver Grace.

Marianne M.

06/02/2016 07:20 PM


Malissa M.

06/02/2016 05:43 PM

got the company to come to a fair resolution

Jerald and Sophia H.

06/02/2016 05:16 PM

You helped to resolve my complaint. I am very satisfied. Thank you.

Esther S.

06/02/2016 05:16 PM

You helped to resolve my complaint. I am very satisfied. Thank you.

Esther S.

06/02/2016 03:28 PM

The complaint was filed and resolved in less than 2 weeks. Thank you so much for all of your help! I tried to handle the situation with DirecTV on several occasions, and they were unwilling to truly listen and help resolve the matter. Once BBB stepped i

Renea W.

06/02/2016 03:13 PM

For the several times i have used BBB i was very thrilled with the outcome. BBB will help you out, no matter what and let you know what's what! so you can handle your business. The BBB is a very good source of help where others have failed..

Gloria H.

06/02/2016 02:02 PM

Filing a complaint through the BBB helped make the controlling company (Guthy-Renker) aware of what was going on in one of their subsidiary companies (IT Cosmetics). Although Guthy-Renker was apologetic and assured me I would no longer receive invoices fr

Shannan S.

06/02/2016 09:35 AM

BBB is where I turn to, when companies don't follow their policies, guarantees, and contracts, and tries to take advantage of the customer. Without BBB, the next step would have been legal action. And legal action doesn't make sense for products and servi

Lesie H.

06/02/2016 07:53 AM

The process was easy, quick and effective!

Sandra S.

06/02/2016 07:39 AM

Our business would not have received a refund without utilizing BBB's complaint process.

Angela S.

06/02/2016 06:28 AM

The BBB allowed me to get my voice heard in a situation that was not being handled by Direct TV.

Carlos F.

06/02/2016 12:53 AM

BBBr involvement expedited resolution of my complaint.

Leah M.

06/01/2016 09:42 PM

I had tried to resolve my complaint with the company several times to no avail until I went through the BBB then they started to listen and they ended up refunding me $140.

Tess H.

06/01/2016 07:38 PM

It would have been ignored otherwise.

Sara D.

06/01/2016 03:58 PM

Every time I use you guys I get instant results.

Theresa B.

06/01/2016 02:57 PM

Even though you said the company did not respond to you directly , i believe that you notifying them was instrumental in resolving my complaint

Leonard G.

06/01/2016 02:33 PM

Timely and courtesy handling of my complaint

Dale S.

06/01/2016 02:26 PM

I really appreciate the BBB intervening. You made a company who didnt care about 1 business accountable because their practices were online for all to see. Thanks for being the neutral party. I dont beleive I would have got justice with our billing you

Nini G.

06/01/2016 02:16 PM

BBB contacts the company in a timely manner and knows how to get in contact with headquarters.

K Blair S.

06/01/2016 01:44 PM

I found this service helpful, I received emails twice from this service. They keep me informed as to what was happening from their end. I was impress with the process, especially since it was done on line.

Elzeria B.

06/01/2016 11:31 AM

very easy to use fast response

patricia N G.

06/01/2016 09:57 AM

Without the BBB I'm sure that I would not have been able to receive the refund that I did.

Eric L.

06/01/2016 09:36 AM

When dealing with the customer, they were rude and unhelpful. After notifying you and you took the issue to them, they were polite and refunded all the money they stole from me. Thank you.

James B.

06/01/2016 07:57 AM

All attempts to resolve the issue directly with Google failed. It wasn't until I contacted BBB that I got a resolution. Going through the BBB seems to be the only way to get in touch with someone who is more than just an entry level customer service rep a

Michael U.

06/01/2016 07:19 AM

Their response was fast and my issue with the company was resolved fast.

Jennifer T.

06/01/2016 06:41 AM

Still waiting on the final result with a refund check but overall I felt this was a beneficial service to use.

Ricardo B.

06/01/2016 06:18 AM

I think it's a very powerful tool for the consumer. It's gotten me a response (and resolution) after I've spent hours emailing and trying on the phone fruitlessly

Charles B.

05/31/2016 09:43 PM

Within a week the problem was resolved.I had been going around and around for about 6+ months

Debra R.

05/31/2016 05:57 PM

The company responded to my previous complaints after filing complaint.

Dorene D.

05/31/2016 09:25 AM

Good feedback, clear directions and issue was resolved.

Kabir M.

05/31/2016 08:59 AM

Once I let Calobeauty know that I had filed a complaint with the BBB, they finally responded to me!

Vicki Sue M.

05/31/2016 08:37 AM

Most companies would refuse a refund but thankfully because of the BBB they realize that too many negative reports to the BBB does reflect back to their company. Sometimes I personally forget to check companies reviews and complaints. Since we all browse

Lisa B.

05/31/2016 07:44 AM

Glad to have had an organization with the teeth to help.

John G.

05/31/2016 07:11 AM

Have already told family and friends about this very caring and wonderful service, it is good to know that we consumers have an advocate in our corner. Thank you

Kathy G.

05/31/2016 07:08 AM

The online complaint form was key so I could type my response and submit quickly. Also, they redirected me to the appropriate office and also gave me a forwarding email to submit more evidence on my case.

Rena D.

05/31/2016 06:28 AM

They work fast with the business you have a complaint against

Katherine N.

05/31/2016 06:04 AM

The company, Matteo, didn't seem to care at all about resolving my issues, until I filed the complaint with the BBB.

Rosalyn G.

05/30/2016 01:24 PM

Using the BBB made the company in question sit up and take action.

Julia S.

05/29/2016 01:13 PM

Problem with billing was resolved in a very timely manner.

Robert H.

05/29/2016 10:41 AM

I received more attention from the company after the complaint was filed. Before I was just being ignored.

Brian G.

05/29/2016 05:34 AM

I received my refund in a timely manner and if you hadn't I probadly wouldn't have got it. Thanks for assistance in this manner.

Elaine G.

05/27/2016 05:44 PM

You guys rock! Thank you for all your help.

Kenan N.

05/27/2016 01:54 PM

I was very pleased with the quick turn around from BBB and, of course, the turn out.

Patricia R.

05/27/2016 10:44 AM

You guys hold the business accountable.

Refugio A.

05/27/2016 10:32 AM

Without the help of the BBB the consumer would have absolutely no voice in resolving a dispute, short of obtaining the services of a lawyer. Adobe was quite happy to string out my efforts to obtain a refund on a product I could not access. All of their

Jack R.

05/26/2016 11:04 PM

Thank you for initiating a response from Walmart green dot card. I don't think that Walmart would have attempted to resolve my issue quickly.

Sheila W.

05/26/2016 11:04 PM

Thank you for initiating a response from Walmart green dot card. I don't think that Walmart would have attempted to resolve my issue quickly.

Sheila W.

05/26/2016 08:36 PM

It was nice having a mediator between myself and the company I had issues with. Thank you.

Jonathan C.

05/26/2016 12:15 PM

Once the company got the email from BBB they respond to me quite to resolved the issue

Mack Charles M.

05/26/2016 11:47 AM

They were so helpful an avenue that I would like to volunteer

Jerusha P.

05/26/2016 07:37 AM

The local Company branch would not help me resolve the issue, but immediatly after filing with the BBB the issue was resolved. Thank You

Paul S.

05/26/2016 06:30 AM

I'm fairly certain the company of my complaint would not have otherwise paid [any] attention to my concern.

Julie M.

05/26/2016 04:34 AM

If it were not for BBB, I would not have gotten any resolution. THANK YOU!!!!!!!!!!

Teresa N.

05/25/2016 09:10 PM

Thanks for your help!

Peng L.

05/25/2016 06:05 PM

They contacted the company about my complaint. And a big company is far more likely to listen to the BBB over someone like me. They helped me to get my issue resolved easily and rather quickly.

Stephen M.

05/25/2016 03:42 PM

Thanks very effective


05/25/2016 03:34 PM

Even if my submitted BBB claim was not the core driver in getting my issue resolved, I felt good knowing I had a reputable place to share my experience so that others could see it.

Kristin S.

05/25/2016 02:44 PM

Neutral rating on the staff attitude because I never spoke to anyone. I like the fast responsive time of the BBB.

Joshua P G.

05/25/2016 02:26 PM

It was any easy and quick process. I had a good result.

Lee K.

05/25/2016 01:50 PM

After contacting the BBB, Paypal resolved my request for a refund within about one to two business weeks. While I wish I would not have had to get BBB involved, it certainly seems to have helped expedite the processing of my refund.

Andrew H.

05/25/2016 01:26 PM

I was scammed out of $200 by a company. After checking with BBB I saw I wasn't the only one. I got my money back in under a month. Thank you!

Kelly D.

05/25/2016 01:07 PM

Until I used this resource, the company ignored my request and was completely unresponsive.

Kathleen T.

05/25/2016 11:05 AM

called the company nearly every month, sometimes several times. I was unable to get any answers that I could understand. after contacting BBB I got a response that finally answered my question.

Lester O.

05/25/2016 10:15 AM

This situation would have easily gotten out of hand had you not given me the tools to resolve the conflict!

Lucille T.

05/25/2016 08:47 AM

The times I used BBB, they were always helpful in getting a result and quickly.

stacey Jo P.

05/25/2016 08:38 AM

Many times I was ignored by the business continuously until I filed a BBB complaint. Only then, I heard from them and the issue was resolved.

Dolores G.

05/25/2016 07:15 AM

It was a great experience and was extremely helpful with resolving the issue.

Eric K.

05/25/2016 06:45 AM

the company would not have taken care of my issue. i saw reviews others have left about them. That is when I realized how difficult they were going to be without any outside help

Gerald N.

05/25/2016 06:13 AM

Just the term "BBB" alone, gets people's attention. THANK you for doing what you do. Utilizing your service, helped to resolve my issue so quickly & effectively!!

Kristina L.

05/24/2016 05:27 PM

The online tool was very helpful in resolving my issue. I could find the necessary information about the company I was issuing my complaint against.

Dayton J.

05/24/2016 04:18 PM

BBB helps create a check and balance. With BBB issues between the customer and business has proven effective. Thank you!

Veronica M.

05/24/2016 02:43 PM

Very satisfied with this service.My complain was resolve in less than 18 days after filing my complain

Jose F.

05/24/2016 01:20 PM

BBB respond fast w conviction, and was able to resolve my problem quickly.

Norman B.

05/24/2016 12:19 PM

I live outside the US and BBB has helped me so many times reach a solution with the business that would be otherwise impossible from where I live

Maria C.

05/24/2016 10:09 AM

Encouraged both parties to agree and compromise or walk away with issues remaining but stable. Made my point even when not getting my first choice resolution.

Larry Earl S.

05/24/2016 08:44 AM

I'm very thankful to have the assistance from the BBB to aide in the resolution process for consumer complaints. I have used the services before and am always pleased with the results. Thank you BBB and keep up the good work!

Cathy A.

05/24/2016 08:37 AM

My complaint was resolved within 24 hours! Very appreciative!

Kerri B.

05/24/2016 08:10 AM

The BBB got an answer from the company in 1 day. I had tried for 4 months on my own & never received a response from them.

Linda V.

05/24/2016 08:00 AM

I believe I was taken advantage of. BBB helped me get a refund.

Laura B.

05/24/2016 07:24 AM

EBay refused to address my issue after multiple attempts. Once I created a BBB case Ebay finally corrected my issue.

John D.

05/24/2016 06:46 AM

I so appreciate your immediate response and the high level of customer service and professionalism. I was impressed by the way you handled my case and was happy to get a response from the vendor who totally ignored me before you got involved. Thank you!

Smadar A.

05/24/2016 06:15 AM

It was good to have your support

Jeffrey H.

05/24/2016 06:10 AM

I had been trying to resolve my issue for months and never got anywhere until I contacted BBB. Thanks so much for helping me resolve my issue and getting my money refunded!


05/23/2016 04:48 PM

Thanks to the BBB, the provider agreed to resolve the issue, which I could not get them to resolve before engaging the BBB.

David W.

05/23/2016 04:46 PM

The BBB helped me get in contact with a company who refused to resolve any customer issues through their main channels (phone, email, etc.).

Cai Z.

05/21/2016 07:43 PM

Thank you BBB! Don't think I would have ever received the product I purchased from this company without your support and influence.

Ken B.

05/21/2016 05:20 AM

Prompt Professional Effective

Kimberly (.

05/20/2016 03:24 PM

The company only responded after I contacted BBB. I got a full refund within 2 weeks.

Michele W.

05/20/2016 01:36 PM

People have so much respect for the BBB that they usually do the right thing.

William Y.

05/20/2016 06:02 AM

The company I complained to did nothing until BBB stepped in.

Shannon T.

05/19/2016 05:07 PM

Without your help I would have not resolved my issue. Thank you

Michael A.

05/19/2016 01:51 PM

I believe using your services were critical to get the issue resolved. I had try to get it resolved by calling the service provider directly and I hit a wall. Thanks for your assistance.

Judy F.

05/19/2016 12:02 PM

I tried to resolve the issue first myself with the company and got no where. The BBB actually helped me receive a response and get resolution.

Carol V.

05/19/2016 08:54 AM

Great service provided. No help in certain cases but overall experience was 10/10

Sultan H.

05/19/2016 06:43 AM

I truly believe that if this complaint was not filed then I would still be going through this ordeal.

Lachia J.

05/18/2016 07:48 PM

my issue was solved thanks to the BBB. I had no help from the company I had a complaint with, but after filing the complaint with the BBB, my problem was solved. I do not think my problem would have been resolved if not for the BBB.

Brandon W.

05/18/2016 10:00 AM

I was impressed with the follow-up through to the end of resolution. I did not feel like I was working with a computer - but a personalized experience with your staff.

Rose G.

05/18/2016 09:32 AM

BBB continued to ping the troublesome company and between the two of us the company finally came out and repaired the damage that they had caused.

Bill K.

05/18/2016 07:27 AM

You were very helpful. Great Job!!!

Kenton M.

05/18/2016 06:53 AM

I am ecstatic how BBB handled my complaint, from the online form I filled out, to the communication during the process, and the end result. Very impressed.

Margaret R.

05/18/2016 06:49 AM

The company actually saw a negative review I posted and responded for the first time. They gave me a refund. I'm assuming it was because of the review but it may have been BBB

Mark M.

05/18/2016 06:09 AM

Companies are scared of the BBB so if a customer is not satisfied with a service of product the BBB gets it taken care of.

Ashley S.

05/17/2016 11:23 PM

It was surprised that the business only replied to me after contacting BBB. They were originally ignoring me


05/17/2016 06:10 PM

I was glad that BBB was there to assist me with this issue. Fortunately it resolved itself so I didn't have to get too deep into the process.

Mary C.

05/17/2016 12:52 PM

BBB never fails to help when contacted.

Victoria R.

05/17/2016 11:28 AM

I could not seem to get the attention of the company until I notified you. Then they responded immediately.

Randall R.

05/17/2016 11:26 AM

I received the results I wanted.

Anthony H.

05/17/2016 09:54 AM

Your survey should not require an answer to question 3, because I did not talk to anyone.

Daniel D.

05/17/2016 08:41 AM

My complaint was resolved within a day of filing this report

Rodney B.

05/17/2016 08:35 AM

I think the BBB offeres an incredible service holding companies accountable for their actions. Even if an issue is unresolved it is important that the BBB is still here as a credible source for consumers to look to when checking up on the reputation of a

Jillian G.

05/17/2016 08:34 AM

After not hearing from the company, I heard frim them right away after making the complaint.

Nina T.

05/17/2016 08:08 AM

It was a very simple, straightforward process that I believe was critical to my complaint resolution.

Leslie W.

05/17/2016 08:08 AM

It was a very simple, straightforward process that I believe was critical to my complaint resolution.

Leslie W.

05/17/2016 07:43 AM

The company refused to help me until I got BBB involved. I had little/no communication with BBB agents but the problem was handled quickly anyway. Very easy and non intrusive.

Maddie R.

05/17/2016 07:41 AM

My last resort when it comes to unresolved issues with companies. I receive a response from companies after using BBB, something that is critical (and expected without) and needs that 3rd party push when someone drops the ball. Thank you!

Julie M.

05/17/2016 06:59 AM

Great help to resolving problem

Randy M.

05/17/2016 06:56 AM

Company was not responsive to my concern until BBB became involved. Company immediately contacted me afterward. Issue was then settled within several days to my satisfaction.

Martin M A.

05/17/2016 06:51 AM

Thanks to your time and effort our issue was quickly resolved

Joan B.

05/17/2016 06:34 AM

To have you problem "heard" by someone who can fix it, is and absolute blessing.

Jason B.

05/17/2016 06:24 AM

It was the only way that was effective in resolving this dispute. I was getting nowhere and the business didn't care until BBB stepped in. Thank you.

Janine P.

05/17/2016 06:13 AM

I an thankful and appreciate your help

Ira K.

05/17/2016 06:11 AM

Very helpful

Rafael D.

05/16/2016 12:06 PM

Despite several attempts to resolve this issue myself, it was only when I filed a formal complaint with the BBB that the company was responsive. This was very similar to the last time I had to file a complaint - companies do not want unresolved complaints

Jane K.

05/16/2016 10:54 AM

I tried for months to resolve this. My husband suggested the local TV station, but I decided BBB instead. Thank You.

Susie N.

05/14/2016 01:53 PM

I had been struggling with HP for months and have gotten nowhere. With the aid of the BBB, my complaint was resolved to my satisfaction, more quickly than I expected. Thank you.


05/14/2016 05:02 AM

Very helpful BBB involvement resolved the issue whereas I was struggling to get the vendor to resolve, thank you!

Sean R.

05/13/2016 11:50 AM

I registered a complaint and within the week there was a resolution. I cannot believe how many times I attempted to resolve this myself with the company and failed. One email from you and they answered the complaint and refunded my money. Thank you!

Pamela B.

05/13/2016 10:10 AM

BBB helped me to solve every case with satisfactory mediation between all parties and immediate resolution. I will be forever grateful for this agency.

Chad Lee H.

05/13/2016 08:22 AM

Got me my refund

Bob B.

05/12/2016 08:52 PM

Thank you for being in the people's side. For answering our crying for the unpower.

Alejandro F.

05/12/2016 07:07 PM

BBB was quick to review my case and forward it to the company I was having issue with.

Gerry C.

05/12/2016 05:57 PM

You have helped me out so many times over the years, where the companies would have done nothing whatsoever.

Wayne S.

05/12/2016 02:17 PM

Letting company know I had a complaint. In touch with me regularly about complaint. Willing to resolve complaint.

Jenny A.

05/12/2016 02:00 PM

After trying everything else, I turn to BBB in helping resolve a problem. I have to say that BBB has always been able to help bring about a resolution for me.

Raeann C.

05/12/2016 01:23 PM

Great middle man helpful and powerful getting claim resolved

Edward W.

05/12/2016 01:13 PM

I believe it started the ball rolling in resolving my complaint as until the BBB sent a letter, I heard nothing from the other party.

Pam T.

05/12/2016 12:58 PM

I think that using BBB went a long Way in resolving this👍

Linda M C.

05/12/2016 12:24 PM

After I registered my complaint the process was smooth and efficient.

Lynell J.

05/12/2016 11:48 AM

Just a Great Big Thank You So Much, I'm Thinking it was the turning point, to get them to drop the fight. And realize I meant what I said about not want there member ship....

Geralee G.

05/12/2016 11:03 AM

The company immediately rectified our problem. I think they didn't want a negative issue on the BBB site. BBB definitely has clout.

Jenny J.

05/12/2016 10:15 AM

Without the BBB presenting my complaint to the business, I'm sure the dispute would not have been resolved in my favor. It would appear that the business is very concerned with maintaining its rating with BBB.

John L.

05/12/2016 09:02 AM

Apple was not responding to my request for customer service. The BBB really helped them to take it seriously and the issue was resolved quickly.

Lawrence "L D.

05/12/2016 09:01 AM

BBB exceeded my expectations

Michael Jude J.

05/12/2016 08:38 AM

Would say BBB was Very Helpful in resolving matter I,d contacted company several times as to Why I was being billed for more than original purchase,to no avail i,d been billed again.Then took up BBB to help remedy and got Full refund less amount i,d agree

Dave L.

05/12/2016 07:28 AM

BBB was very helpful in resolving my issue with FreedomPop. With over 1000 complaints against FreedomPop, I am sure I will not be the only one using your services to try resolve issues in the future against FreedomPop. Thank you so much for all the great

Ernest Y.

05/12/2016 06:39 AM

Very good

David H.

05/12/2016 06:38 AM

Courteous and very prompt in resolving our issue. Totally satisfied. Actually very impressed with the short amount of time it took to resolve. Thanks for being so helpful.


05/12/2016 06:21 AM

Please note I had an issue where a business literally refused to answer my call in order to return damaged merchandise that was sold to me call Better Business Bureau they immediately called me and refunded my money.

David D O.

05/12/2016 06:21 AM

Very quick to respond to my issue and very quick to help resolve it!

Ronald B.

05/11/2016 04:23 PM

I was told by the company that I had to wait two months and then call them again to check the status of my refund. Within two weeks of contacting the BBB online I received a refund check in the mail. Thanks so much!

Mary Jane Y.

05/11/2016 12:36 PM

My complaint would not have been resolved if I had not contacted the BBB. I tried several times to resolve it myself with no success after spending too much time trying to do it.

Wendy M.

05/11/2016 11:28 AM

I would have never had a response out of Direct TV if you would have not been involved. Even though they should have refunded all my money I would not have received half without your help.

Susie D.

05/11/2016 10:36 AM

I was very satisfied with the better business buraue. I received a response from my complaint in 24 hours. I would highly recommend your company and I thank you for helping me resolve my complaint.

Linda F.

05/11/2016 10:15 AM

I am glad that there is a company like the BBB out there to protect and assist the consumer. to many times you see companies steam roll over customers, but I love the BBB for helping the consumer have a voice.

Jason W.

05/11/2016 08:50 AM

Very helpful. Because I tried for over two months to resolve the problem with six flags staff and they didn't even bother returning my calls everything was done through email,even after I requested a phone call they refused.. But after I contacted BBB e

Roxana G.

05/11/2016 08:29 AM

Working with the BBB helped to reach the company I was experiencing an issue/complaint with. This helped to expedite the resolution of that issue/complaint with the company to my satisfaction.

Thomas K.

05/11/2016 07:19 AM

Both times I've used the service, it changed the attitude of the business involved.

Wayne S.

05/11/2016 06:41 AM

My complaint fell on deft ears with the company involved, even though their actions were unjustified.Had I not taken the time to file a complaint with an outside agency it would not have been resolved. The apnienvoved.

Larry M.

05/11/2016 06:27 AM

BBB was the tool it took for me to get the refund I deserved and hopefully it will cause Eharmony to change their customer service. I'm so grateful!

Sally G.

05/11/2016 06:23 AM

Once I let the businesses know I submitted a complaint to the BBB, each business jumped into action to resolve the dispute.

Jennifer B.

05/11/2016 06:14 AM

the only way to get my refund for services not rendered over a year ago.

Tanya T.

05/10/2016 09:23 PM

BBB has helped me deal with very frustrating situations on several occasions, thank you very much.

Chris B.

05/10/2016 03:20 PM

Good results

Cynthia H.

05/10/2016 01:24 PM

The company refused to contact me and resolve my issue. As soon as the BBB contacted them, however, they agreed to my proposed resolution forwarded to them by the BBB. Thank you!

William G.

05/10/2016 12:45 PM

The business I had purchased from completely ignored my complaints and demands for resolution. It wasn't until the BBB stepped in that I finally got resolution. Thank you so much.

Rachel J S.

05/10/2016 10:53 AM

BBB was quick to respond.

Jean P.

05/10/2016 10:23 AM

BBB done a great job even to the auto industry.

Andrew K W.

05/10/2016 08:41 AM

BBB got the attention of Symentac/Norton immediately. They had been ignoring my attempts to cancel their service.

Susan C.

05/10/2016 08:12 AM

Answered promptly, kept things open until resolved. Thank you.

Dale S.

05/10/2016 07:42 AM

Nothing was resolved using the process but at least Digital Buyer customers can see how they run their business. It's good to know all the facts before you make a purchase.

Erin M.

05/10/2016 07:35 AM

You were very quick to respond and take charge in this matter I had results in just a few weeks and the matter was taken care of

Paul M.

05/10/2016 06:25 AM

I do not think the issue I faced would have been resolved if not for the assistance of the BBB.

Benjamin F.

05/10/2016 06:15 AM

BBB was very helpful. I was able to recover my full payment to the company which I thought was unfair. I believe that would not have happened without the BBB. The service was timely and relieved a lot of stress.

Donna H.

05/09/2016 05:06 PM

I had tried to resolve the issue numerous times with regards to my complaint, and accomplished nothing. I filed online with BBB and the issue was resolved within 48 hours.

Judy E.

05/08/2016 06:26 PM

Real help people.

Yuying S.

05/07/2016 06:59 PM

The response from the company of complaint was very prompt.

Suri P.

05/06/2016 05:55 AM

They helped alot as I was not getting anywhere with the merchant in question. I appreciate their help.

Christine J.

05/05/2016 10:19 PM

BBB acted as a mediator in this instance. The company involved continued to blame, accuse, and lie about their communications and 'efforts' to close our account. After 5 months and with the BBBs' assistance we have finally succeeded in closing a simple on

Scott M.

05/05/2016 08:04 PM

BBB is very helpful and does good work. Thank you.

Jerry F.

05/05/2016 01:31 PM

Liked online services

Rosemary G.

05/05/2016 12:10 PM

Within a few weeks my complaint was resolved.

Denise M.

05/05/2016 11:51 AM

Process was quick and easy. Issue was successfully resolved within a few days.

Christine P.

05/05/2016 11:40 AM

It helped give me a credible third party resource to handle my issue.

Kunal K.

05/05/2016 10:35 AM

I think having the BBB contact the agency I was disputing with was the only reason they responded. Thank you for your assistance!

Jason W.

05/05/2016 08:51 AM

The online form was very useful and easy to fill out with prompt solutions and answers

kevin D D.

05/05/2016 08:12 AM

BBB gets things done.

Vincent B.

05/05/2016 07:12 AM

The BBB brought my issue to the company's attention, and the company responded to my specific complaint, so I know that they are aware of my issue and might consider doing something about it in the future.

John R.

05/05/2016 07:10 AM

BBB is a great process in America most companies respect you very very much

Albert L.

05/05/2016 06:17 AM

I appreciate the quick response and resolution to the issue that I had in obtaining a refund that was due to services that were not delivered.

Mike A.

05/04/2016 07:45 PM

The company representative stopped responding to my emails. The BBB helped in that his supervisor reached out to me after my complaint. Thank you!

Stefan P.

05/04/2016 05:59 PM

It's great

Buford Erwin S.

05/04/2016 04:13 PM

Once I filed my complaint, they resolved the issue quicker. I feel that filing a complaint on a company will get their attention if they are a legitimate business.

Shirley R.

05/04/2016 03:29 PM

I've had good luck when utilizing the BBB. I hope I don't need their services in the future, since I prefer to resolve issues directly -- but it's good to know the BBB is available when necessary. Thank you for what you do.

James R R.

05/04/2016 02:27 PM

BBB reacted very quickly to my complaint and they got a resolution very quickly. I was very impressed.

Lynn M B.

05/04/2016 12:41 PM

I have had to use BBB just twice and both times it seemed as if the vendor and or contractor I filed the complaint against responded, corrected and or made right immediately after notification by the BBB and with a positive attitude.

David T.

05/04/2016 11:32 AM

I was basically ignored, and given the run-around by Intuit's phone-only "support". So I filed a detailed claim on BBB's website the next morning, which was accepted by BBB, sent to Intuit, and resolved, all that same day.

Josh G.

05/04/2016 09:55 AM

I feel as if BBB gives voice to the little individual consumer like me. The company I was dealing with disregarded my issue and didn't look into it in detail. They acknowledged the issue AFTER I sent them a picture of my complaint. Again, thank you

Sung A.

05/04/2016 09:10 AM

I was ignored by business in trying to speak with management. As soon as I filed BBB complaint management contacted me and it was resolved. Thank you for this service you provide.

Ian S.

05/04/2016 08:33 AM

By filing a complaint, the problem was resolved quickly.

Pat F.

05/04/2016 08:31 AM

Without BBB my issuse with a company would never been taken care of. I, personally, did all that I could with the company I had an issue with and with no other options BBB took over and resolved the issue.

Jennifer G.

05/04/2016 08:08 AM

Great service. I'm glad the BBB is available to help me when I have a complaint against a business.

Gillian W.

05/04/2016 08:04 AM

I had tried in vain over many phone calls and hours to get the business to cooperate in refunding these charges. There was no response until I filed the complaint. I at least got part of the funds owed me refunded.

Margaret O.

05/04/2016 07:47 AM

Thank you.

Karen M.

05/04/2016 07:31 AM

I was contacted by the company and they were very apologetic.

Patricia C.

05/04/2016 06:50 AM

Very professional . Outstanding service. Thank you

Thomas D.

05/04/2016 06:40 AM

I was told that there was nothing I could do to resolve my issue with the company I was dealing with, however, as soon as the BBB got involved, they changed their tune and my complaint was satisfactually resolved very promptly.

Rebecca S.

05/04/2016 06:16 AM

I believe the fact that BBB was involved resulted in quick action being taken by the company to resolve the problem.

Kevin S.

05/03/2016 08:23 PM


Philip C.

05/03/2016 02:12 PM

Coordinating the help process and getting to the truth which resulted in achieving positive outcome. Thank you!

Gregory H.

05/03/2016 12:09 PM

Thank you for your assistance when I felt by request was not being handled properly by the company in question.

Glen J. K.

05/03/2016 11:59 AM

After contacting the BBB, my issue Yahoo went from unresolvable and being told "too bad" to completely corrected in less than 24 hours. It was an amazing, completely unexpected result.

Stephanie S.

05/03/2016 11:30 AM

My complaint never would have been resolved without my using the services of the BBB. The company completely refused to respond to my emails or acknowledge my complaint against them before I made use of the BBB.

Irving P.

05/03/2016 09:58 AM

The complaint was not answered by Dream Products. They did, however, repond to another complaint and the complaint was settled in that manner.

Barbara S.

05/03/2016 09:33 AM

Without BBB, my complaint would be resolved.

Hong C.

05/03/2016 09:05 AM

I appreciate your help and the process. It worked out for me and hope to never have to use it again. Thanks

charles K.

05/03/2016 08:27 AM

It's a very simple process. I think several times businesses may take advantage of a customer because the claim is too small to incur legal costs. This method is very simple because it puts them in front of the facts in a very straight forward way, with t

Lodovico P.

05/03/2016 08:21 AM

I am very thankful to the BBB. I got a quick response and the situation was resolved.

Chris & Karen M.

05/03/2016 08:17 AM

If the other party responds I have had good results, the cases where they don't respond are never settled anyway. The BBB is usually my last resort, before exploring legal means.

Christopher C.

05/03/2016 07:59 AM

The BBB was critical in resolving my problem. When the company would no longer listen to the little guy I contacted the BBB and as soon as they contacted the company then the company honored their own policy which is all I wanted from the beginning. I did

Alan A.

05/03/2016 07:39 AM

Perfect; resolved quickly with a difficult company

Joanne H.

05/03/2016 07:30 AM

The BBB process was very straightforward and timely.

Patrick C.

05/03/2016 06:25 AM

They did everything they could to help me resolve my complaint, however the company did not comply with my requests and did not refund my money.

Diane E.

05/03/2016 06:19 AM

Simple process

Bailee C.

05/03/2016 12:37 AM

was being ripped off and had little leverage to resolve . was taken advantage of using my debit card . seller deceived me and slipped a big bill to my card. the BBB took of it. one for the little guy.

Mark H.

05/02/2016 07:15 PM

There are some issues that other venues of resolution are not open to, so using BBB has been critical in getting a positive outcome.

Russell T.

05/02/2016 01:39 PM

This entity largely ignored me til I used the BBB

Matthew P.

05/02/2016 12:03 PM

I did not speak with anyone from the BBB directly, but the service was very informative and resolution was established very quickly.

John R.

05/02/2016 11:47 AM

I'm very thankful that the BBB was an option for help in resolving my complaint, as I highly doubt that I would have received the response and resolution from 23andme that I did. Thank you.

C S.

05/02/2016 11:27 AM

I don't think I would have been able to resolve my problem with the company without the BBB help.

Isabelle P.

05/02/2016 09:32 AM

I could not get in contact with Yahoo without the BBB as a channel to voice my issue.

Megan S.

05/02/2016 07:51 AM

The BBB was great. I tried to solve this problem but this company wouldn't listen to me. I had to go to the BBB to have something done. Thank you so much!!!

Nancy K.

05/02/2016 07:35 AM

I think the BBB is great and their quick response helped me get my issue resolved faster!

Tyler J B.

05/02/2016 06:58 AM

Unresponsive business finally responded

Mark S.

05/02/2016 06:57 AM

this year has been a very inconvenient year for customer service in my household. I have logged 2 complaints with the BBB within the past 2 months. I believe companies respect and listen to the BBB when a complaint is lodged against them.

Pasquale I.

05/02/2016 06:31 AM

I was unsuccessful in dealing with the problem company by my self. The BBB helped get the problem resolved.

mike L.

05/01/2016 12:26 PM

BBB was very instrumental because they just gave me the run around they sent me the wrong ink twice and ask me if I wanted them to send ink a third time also to return the ink to Canada when they have a store near me also told me that I needed a new prin

Lestean L.

04/30/2016 11:08 PM

The company refused to work with me on a resolution until BBB was involved.

Paul M.

04/30/2016 08:01 PM

I loved being able to do everything over email

Sharon M.

04/30/2016 03:02 PM

I think BBB brings a level of transparency to situations that otherwise lack sufficient communications to resolve.

Steve H.

04/30/2016 09:07 AM

The BBB got the company to respond to me which is what I wanted up until then they were not returniong calls or communicating in any way.

Nancy C.

04/30/2016 07:48 AM

I'm amazed how quickly the BBB responded to my complaint. Customer service was amazing and extremely helpful in get my issue resolved. I will definitely use the BBB if an issue with a company ever happens again!!

Stacy N.

04/30/2016 04:56 AM

Negotiation and mediation works as I expected

Roman G.

04/29/2016 08:04 PM

Only thru the BBB did my issue get resolved, when they refused to honor their service and warranty on their product I felt compelled to report the issue. Thank you again.

Angela S.

04/29/2016 02:20 PM

Using BBB helped get the attention of the vendor who was previously ignoring my complaints. I really appreciate the support.

David H.

04/29/2016 01:57 PM

BBB was a key to the "next step" in trying to get a double billing for the same service issue resolved. I gave up. I would say "buyer beware" to anyone trying to set up services for tv or internet for someone even with slight disabilities. I thank BBB for

gale D M.

04/29/2016 09:58 AM

The process was very professional and it got the company to acknowledge my problem instead of a robotic response during my dispute.

Lawrence C.

04/29/2016 09:46 AM

Always helpful and always resolves any issues presented

Brianna C.

04/29/2016 09:26 AM

The response time at addressing my complaint exceeded my expectations. I'm very impressed by the ease of submitting my complaint and the professional process step by step. When I think of the years that I have tried to 'go at it on my own' when a merchant

Lourdes V.

04/29/2016 08:59 AM

Although I never spoke to a live person, the BBB's response was still thorough, responsive and very effective. I had been falling on deaf ears in my efforts to reach out to Serviz who guarantees their work . . . but after connecting with the BBB, the matt

Karen S.

04/29/2016 07:27 AM

BBB mediated the complaint it was closed successfully

Walter B.

04/29/2016 06:30 AM

BBB informed me very quickly that it would work on the problem I explained in my letter. A manager called me in a couple of weeks to tell me about the billing scam.

Mary M.

04/29/2016 06:13 AM

The BBB was very quick to reply and resolve the problem I had with this company.

Jeremy E.

04/28/2016 09:21 PM

With the follow-up off BBB, the business took the complaint seriously, and wanted immediate resolution.

Tlaxcalli Nonan V.

04/28/2016 08:53 PM

My complaint was resolved very quickly once I contacted BBB. Thanks so much for the assistance. I was impressed with how easy it was to use your site.

Kelly M.

04/28/2016 06:49 PM

Just the fact that the BBB had knowledge of this complaint I feel prompted the business to contact me and resolve the issue in a timely manner.

Ronald L. F.

04/28/2016 05:49 PM

The company dismissed my request for a partial refund. It never answered me when I said I would go to BBB. When you contacted them with my complaint, it came to me quickly with a message that I would get the partial refund. You did a great job.

Phillip W.

04/28/2016 03:33 PM

The process was very simple. I heard back from the company within a few days of issuing the complaint and they fixed the problem I had within another week. Prior to filing the BBB complaint, I had tried for over 3 months to make progress with the company.

Melissa G.

04/28/2016 01:30 PM

BBB is a great service that produces results!

Jeff S.

04/28/2016 01:21 PM

Resolution reached, and a Refund was immediately issued from the company.

Katherine S.

04/28/2016 01:18 PM

BBB was instrumental in resolving *this* complaint with InMotion hosting mostly by acting as an intermediary, and apparently the company is concerned about its public image. The company would not respond to my personal communications, so in this way BBB p

Jean Marie C.

04/28/2016 11:51 AM

Quick and easy to use and resolve my issue

Edward S.

04/28/2016 11:07 AM

BBB have always make sure both parties involved was informed and had enough time to review and respond to complaint. with BBB involve it made the complaint more official...thanks for your help.

Dolores A.

04/28/2016 08:38 AM

I had tried resolving this issue with the company via email and phone call but it didn't get resolved satisfactorily until I placed a complaint on the BBB. The company called me and our issue was resolved that day.

Barbara F.

04/28/2016 08:24 AM

Very grateful for BBB. In both instances of my need of BBB's services, did either company offer to resolve the issue @ hand. I am so happy for the mere existancee of BBB. Thanks again.

Jose G.

04/28/2016 08:23 AM

The intervention of BBB resulted in an immediate response.

Dennis L.

04/28/2016 08:09 AM

I believe that when individuals see that the BBB is involved in a dispute, they give it their utmost attention. I don't think that my dispute with the seller would have been resolved as quickly and satisfactorily if the BBB had not contacted them on my b

Susan D.

04/28/2016 07:31 AM

Thank you for all of your help. I was unable to resolve my issue by myself and I felt like the company was not taking me seriously. I really appreciate your work and without you my issue would probably never been resolved.

Kimberly S.

04/28/2016 06:30 AM

My wife and I were in communication with both companies involved in the issue, and we were getting nowhere. It seems going through BBB was the only way to resolve the issue.

William S.

04/28/2016 06:26 AM

Without the BBB, I would have had zero recourse to recoup my money that the company refused to refund to me. Thank you BBB!

Bryan M.

04/28/2016 06:09 AM

Companies listen to the BBB and if they would listen to consumers the same way things would be a lot easier

Scott C.


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