As the owner of The Mortgage Source, Inc., Karen Saunders wants to make sure her clients understand the loan process before they think about buying a home. “It’s our job to help educate them so they know what they’re getting into,” said Saunders, president and loan originator of The Mortgage Source in Laramie, Wyo. “It’s developing a relationship so they understand that I work with them and for them to help them achieve their homeownership goals.”