By Randy Hutchinson
President of the BBB
Reprinted from The Commercial Appeal
Published Jan. 7th, 2024
The National Retail Federation estimated that $30 billion in gift cards would be purchased during this past holiday season. I received three gift cards as presents that are sitting on my kitchen counter, so I’m not likely to forget about them. Many people, however, stick gift cards in drawers and never use them. Or wait too long and the company goes bankrupt and shuts down.
According to a recent Bankrate survey, 47 percent of U.S. adults have at least one unused gift card, gift voucher or store credit. The average value is $187 and the total unused value is $23 billion. There were interesting demographic differences when it comes to unused gift cards:
Federal rules provide some protection against expiration of gift cards and inactivity fees. They apply to retail gift cards, which can only be redeemed at the retailers and restaurants that sell them; and bank gift cards, which carry the logo of a payment card network like American Express or Visa and can be used wherever the brand is accepted:
Individual states may mandate stronger protections.
In at least 19 states, retailers have to turn over the money from unused gift cards to state unclaimed property programs. But in others, the retailers can keep the funds. Starbucks reported $212 million in revenue in 2022 from “breakage,” which is the amount of gift card liability they estimate won’t be redeemed based on historical averages.
If you don’t plan to use a gift card, consider regifting it to someone else or using it to buy someone a present. Or sell it to an online gift card reseller at typically 70 to 80 percent of the value. But check them out with the BBB; some have bad ratings.
If you received a gift card you don’t plan to use immediately, at least inspect it to be sure it wasn’t tampered with before being purchased. A fellow was arrested at a Target store in December after detectives saw him placing gift cards in his jacket and replacing them with seemingly identical cards. He was scanning bar codes and looting the funds once the cards were activated. Police found more than 5,000 Target and Apple cards in his possession.
The crook was part of a nationwide ring. The sheriff’s office said, “These operations are very sophisticated and modifications to the gift cards are often virtually undetectable, even to the trained eye.”