BBB CSAL Accreditation Hub

On this page, you will find videos ranging from placing the BBB Dynamic Seal on your website to our Accredited Business Discount Program.

We thank you for joining the thousands of businesses across Central and South Alabama that stand for a fair and equitable marketplace.  

BBB Ratings Explained

You have seen a letter grade attached to a business, but you may not know the formula used to arrive at that letter grade.

How to Add the BBB Dynamic Seal to Your Website

Your website is one of your business's biggest marketing tools. Want your customers to know they are dealing with a trustworthy business, then add the BBB Dynamic Seal.

How to Respond to Complaints and Reviews

A vital part of a trustworthy marketplace is open dialogue between consumers and businesses. Customer reviews and complaints allow that open dialogue.  

How to Respond to BBB Get a Quote Requests

BBB Accreditation comes with many exclusive benefits, with one of them being BBB Get a Quote. This program is designed to give your business more leads by matching consumer requests to the services you provide and your location. We'll show you how it works.

How to Update Your Business's Information and Add Photos and Videos to Your BBB Business Profile

When customers are looking for a business, they want to have the most accurate and up-to-date information as possible. Making sure your BBB Business Profile is accurate is vital. Need to add an additional phone number or add to the services your business does? We've got you covered.

How to Maintain Your BBB Accreditation

Becoming a BBB Accredited Business is a big step, but you need to maintain that accreditation year after year. This video tells you how you can maintain your accreditation. These principles not only serve as BBB Accreditation Standards, but they are the framework for any successful business.

How to Use the BBB Insights Section

There is the old saying, "numbers don't lie." As a BBB Accredited Business, you can use numbers to your advantage in the Insights Section of your Accredited Business Portal. It can tell you numerous things you can incorporate into your business strategy. Here's how to use it.

Digital Marketing Products Available to Accredited Businesses through your BBB

BBB.org Advertising Products

Advertise exclusively on BBB.org with your BBB Accreditation.  

Additional Digital Marketing Products

Target your premier audience through our social media and search engine advertising solutions.

BBB e-Newsletter Advertising

Advertise your business digitally in BBB CSAL's Spotlight e-Newsletter and present your brand alongside BBB communications to the central & south Alabama markets.