BBB serving Metro Washington DC, Metro Philadelphia, and Eastern PA: Annual Statistics

2025 BBB Inquiries and Complaints for the Metro Washington DC and Eastern PA Region:

Inquiries

1. Home Contractors/Service/Repair	1,286,794
2. Financial Services	367,757
3. Auto Repair, Service & Parts	289,379
4. Health & Medical	243,799
5. Roofing & Gutters	215,183
6. Real Estate	207,482
7. Heating & Airconditioning	203,298
8. Insurance Services	177,722
9. Auto Dealers (New & Used)	163,010
10. Plumbing/Septic & Sewer	124,989

Complaints

1. TV/Cable/Satellite/Internet Service	10,689
2. Collection Agencies/Debt Settlement-Consolidation	5,055
3. Financial Services	4,937
4. Insurance Services	2,722
5. Auto Repair, Service & Parts	2,732
6. Auto Dealers (New & Used)	1,889
7. Home Contractors/Service/Repair	1,711
8. Real Estate	1,486
9. Health & Medical	1,390
10. Home Furnishing/Decor	649

TOTAL Inquiries & Web Visits: 20,943,196

TOTAL Complaints: 76,246

TOTAL Customer Reviews: 47,155

For a full list of BBB stats, visit our BBB at a Glance.