The Big Fish Contracting Company

The Big Fish Contracting Company: Quality, Trust and Commitment

Founded in 2015, The Big Fish Contracting Company has emerged as a leader in exterior remodeling. Their mission is simple: to provide high quality customer service and expert level trade services, ensuring every home they work on stands out for its quality.

Their expertise covers a wide range of services, making homes both beautiful and functional. They specialize in roofing, solar, siding, gutters, insulation and maintenance.

Company Culture

At The Big Fish, their culture is built on a foundation of teamwork, respect and positivity. Their mission and core values are the driving force behind every decision and action at The Big Fish Contracting Company. They keep them focused on delivering their best and ensuring client satisfaction.

Be Enthusiastic

Whether it's a challenging roofing job or a complex siding project, their enthusiasm drives them to find the best solutions and deliver exceptional results. This positivity also fosters a supportive work environment, where team members are encouraged to grow and excel.

Do the Right Thing

“Doing the right thing" means they approach every task with honesty and integrity. This value reminds them that their reputation is built on the trust they earn from their clients and the community. Whether it's providing accurate estimates, using high-quality materials or adhering to safety standards, they ensure that their actions reflect their commitment to ethical practices.

Exceed Expectations

By exceeding expectations, they not only deliver top-quality services but also create memorable experiences for their clients. It's about paying attention to the small details, being proactive in their communication and going the extra mile to ensure client satisfaction.

Promote Health & Wellness

They believe that a healthy team is a happy team. Promoting health and wellness means more than just physical well-being; it encompasses mental and emotional health too. They encourage a work-life balance, provide support for personal and professional development, and create a safe and healthy work environment.

Serve Others

Service is at the heart of their community outreach and customer relations. This value embodies their commitment to being a positive force in the communities they serve. Serving others strengthens their team's unity and reinforces their role as a responsible and caring member of the community.

Ethics in Contracting

For The Big Fish Contracting Company, ethics are crucial. In the contracting world, trust is everything. They believe in being fair and honest with homeowners. This means doing quality work, being clear about costs and keeping their promises. They want their customers to feel confident in choosing them and happy with the work they do.

The Big Fish Contracting Company is more than just a business. They are a team committed to excellence, innovation and service. By focusing on ethical practices, exceptional work and customer satisfaction, they've become a trusted partner in making homes better. Their goal is to keep providing the best service possible and making a positive impact in every home they work on.

“We are extremely honored to be the winner of the 2023 Torch Awards for Ethics,” says Rob Tokay, President of The Big Fish Contracting Company.  “In an industry where trust can be lacking, we choose to live by our core values and one being Do The Right Thing.  Having that cultural foundation will always serve us well long-term.”   

 “At Big Fish Contracting, it’s not just about roofs and siding. It’s about trust, confidence and our core values,” says Benjamin Fisher, Founder of The Big Fish Contracting Company. “We pick our team carefully, ensuring they share our dedication to making a positive impact. They don’t just work on homes; they bring our values to life in the community.” According to Fisher, “our efforts go beyond construction - we’re here to make Pittsburgh not only look better but feel stronger and more connected. It’s about more than just building – it’s about building a better community.”

The Big Fish Contracting Company's 'Company Culture Surveys' provide a way for the business to reinforce its ethical culture and ensure that all of its stakeholders know of its importance," says Torch Award judge, Jim Weber. "The five core values are key to focus this business and its employees toward ethical behavior.  The Big Fish acknowledges that their culture is one of action and operations, not just words. “Serve Others” is an excellent value to frame the business’s outreach to their community."

According to Torch Award judge, Akwasi Opoku-Dakwa, "I was impressed at The Big Fish Contracting Company's measurable focus on customer satisfaction and the example they provided of how they have used customer feedback to improve their communication methods and the timing of their services to better align with customer expectations."