Dispute Resolution Internship Program

The Dispute Resolution Analyst Intern position generally entails the following:

1. Continuous supervised maintenance of an active caseload of disputes between consumers and businesses, from case intake to case closure. Some of the BBB's conciliation is condicted via telephone.
2. Application of dispute resolution skills such as reflective listening and reasoning, communication enhancement/facilitation, diffusion of hostility, venting and identification of common ground;
3. Referrals to approrpiate government agencies and organizations, where necessary

All training is provided in-house by our dispute resolution staff. Formal procedural and basic alternative dispute resolution skills training (usually at least 2-3 sessions at the outset following orientation, more where necessary and appropriate) is coupled with supervised on-the-job conciliation and feedback sessions. For the winter/spring/fall semesters, students may work 20 hours per week for 12-15 weeks on a flexible schedule. For summer placement, students should provide between 25 and 30 hours per week for a period of no less than 10 weeks. Caseloads will be adjusted according to the intern’s time commitment to the BBB, with a flexible schedule to accommodate time conflicts. Prior dispute resolution experience is not mandatory for this unpaid internship opportunity.

For 100 years, BBB has been helping people find and recommend businesses and charities they can trust. BBB programs and services include:

• Standards for ethical business and charity practices
• BBB Business Profiles and Charity Reports
• Resolution of complaints between customers and businesses
• Customer reviews of businesses
• Scam Tracker™ reports, alerts and scam prevention tips
• Investigations of questionable advertising claims and business practices
• Educational programs

Interested interns should submit a Cover Letter and Resume.

Click Here to apply for the program