BBB Metro New York: 2021 Complaint Categories Explained

This category consists of brick and mortar retailers such as department stores, convenience stores, newsstands, book stores, variety stores, consignment shops, apparel retailers, toy stores, book stores, video sales, shoe stores, baby accessories, and other types of retail establishments. Complaints in this category concern credit and billing issues, advertising concerns and problems with selling practices.

This category includes new and used automobile sales, rental, leasing and repair, new and used motorcycle sales and repair, gas stations and towing services. Complaints about firms in this category generally involve credit and billing issues, receipt of defective or damaged merchandise, workmanship/repairs and problems with selling practices.

This category is comprised of firms selling consumer electronics, photographic equipment, cellular and household telephone equipment, major household appliances and security systems. Also included in this category are companies offering repair services for the above products. Complaints about firms in this category generally involve credit and billing issues, non-delivery of ordered goods, receipt of defective or damaged merchandise, receipt of incorrect or incomplete orders, and problems with selling practices.

This category covers banks, accountants, insurance providers, mortgage and investment brokers, debt consolidation companies, cryptocurrency and Forex trading platforms, credit card merchant services, collection agencies, as well as firms offering loans, credit card portfolio management, and tax preparation services. Complaints about firms in this category generally involve non-delivery of product or service, dissatisfaction with product or service received, credit and billing issues, advertising concerns, failure to provide promised adjustments, problems with selling practices and failure to provide service.

This category includes spas, salons, athletic clubs and gyms, in addition to firms offering nutritional supplements, diet plans, cosmetic surgery, workout equipment and other athletic and fitness supplies, and COVID-19 testing. Complaints about firms in this category involve non-delivery of services, credit and billing issues, dissatisfaction with services provided, delivery delays of ordered products, and advertising concerns.

This category includes sellers of items associated with hobbies such as collecting, arts and crafts, music, and outdoor activities, as well as businesses involved in ticketing, hosting, and production related to nightlife, events, and attractions. Complaints about firms in this category generally include advertising concerns, receipt of defective or unauthentic products, and difficulty getting refunds due to postponements or cancellations of advertised events.

This category consists of businesses involved in the selling and repair of home and office furniture, kitchenware, carpets and rugs, draping and blinds, and lighting, as well as companies dealing in furnishings such as plants, artwork, and office supplies. Complaints about firms in this category generally involve advertising concerns, delivery delays, non-delivery of products or service, workmanship/repairs and dissatisfaction with merchandise received.

This category is comprised of companies engaged in retail from an e-commerce platform only. Complaints about firms in this category generally involve non-delivery or late delivery of ordered merchandise, dissatisfaction with merchandise received, credit and billing issues, advertising concerns and failure to provide promised adjustments.

This category covers cable television service, and cellular and traditional telephone service providers. Complaints about firms in this category generally involve credit and billing issues, advertising issues, problems with selling practices and failure to provide promised adjustments.

This category includes travel agencies, tour operators and promoters, hotels and motels, bus and train services and airlines. Complaints about firms in this category generally involve non-delivery of ordered merchandise, credit and billing issues, failure to provide promised adjustments, delayed service and selling practices.