Welcome to the Better Business Bureau Serving Metropolitan New York’s Resources page for National Consumer Protection Week (NCPW) 2025 - an annual event created by the Federal Trade Commission (FTC).
This year's web page spotlights trending consumer fraud issues and provides tips on how to stay safer. Metro New York BBB has joined forces with the FTC and other Federal, State, and City government agencies, as well as a nonprofit organization, to host a live, online media event on March 4, 2025, focused on issues pertinent to consumers in the Metro New York area. The resources below include videos describing a trending type of scam and BBB's ScamTracker (SM) resource; infographics depicting Metro New York area scams and business complaints consumers brought to BBB most often in 2024; and links to helpful information from other, collaborating organizations active in the consumer protection space.
To schedule an interview with Metro New York BBB President and CEO Claire Rosenzweig, or to get connected with consumers and collaborating organizations, please email lfenton[at]newyork.bbb.org, or call 212-358-2828.
Videos
National Consumer Protection Week 2025 Press Conference
- 0:00 - Claire Rosenzweig, President & CEO, BBB Serving Metropolitan New York
Topic: BBB’s Top Ten Consumer Complaint Categories & Scam Reports in 2024 - 5:08 - Jonathan Platt, Regional Director, Northeast Regional Office, Federal Trade Commission
Topic: Data on Imposter Scams & Tips to Keep Yourself Safe - 8:00 - Katie Sherwin, Acting Director, NYS Department of State’s Division of Consumer Protection
Topic: Impersonated Government Documents - 10:48 - Max Dubin, Special Counsel to the Superintendent, NYS Department of Financial Services
Topic: Department of Financial Service’s Role in Protecting Consumers - 16:00 - Melissa Iachán, Deputy General Counsel, NYC Department of Consumer and Worker Protection
Topic: Enforcement Against Unlicensed Parking Lots - 20:27 - Judy Weinstock, Assistant Regional Director, New York Regional Office of the U.S. Securities and Exchange Commission
Topic: Relationship Investment Scams/Pig Butchering - 24:23 - Nick Moore, U.S. Postal Inspector, New York Division, U.S. Postal Inspection Service
Topic: Impostor Scams and the Postal Service - 28:00 - Odily Bonilla, Public Affairs Specialist, Social Security Administration
Topic: Protecting Yourself from Government Impostor Scam - 30:45 - Christopher Westphal, Assistant Special Agent in Charge, New York Field Office IRS Criminal Investigation
Topic: Tax-preparer Fraud - 34:26 - Kat Fisher, Associate State Director of Engagement and NYS Fraud Lead, AARP
Topic: Gift Card Scams - 37:19 – Claire Rosenzweig, President & CEO, BBB Serving Metropolitan New York
Closing Remarks
Top ten lists
Links
Collaborating agencies
- Federal Trade Commission: http://ftc.gov/ncpw
- NYC Department of Consumer and Worker Protection: https://www.nyc.gov/site/dca/index.page
- New York Department of State, Division of Consumer Protection: https://dos.ny.gov/consumer-protection
- U.S. Postal Inspection Service: http://www.uspis.gov/
- U.S. Social Security Administration: https://www.ssa.gov/scam/
- Internal Revenue Service, Criminal Investigation: https://www.irs.gov/compliance/criminal-investigation
- AARP: https://www.aarp.org/
- U.S. Securities and Exchange Commission: https://www.investor.gov/
- New York State Department of Financial Services: https://www.dfs.ny.gov/
Media inquiries
For further information, please contact Lucas Fenton at 212-358-2828 or by email to lfenton[at]newyork.bbb.org, or contact Lisa Vazquez at 212-358-2803, or lvazquez[at]newyork.bbb.org.