Wednesday, January 21, 2026 | 8:00 AM – 9:30 AM

Presented by Kelly Houston & Derek Jones of DK Brand Collective

Strong businesses start with strong people, whether you manage a team or run your business on your own. In this educational seminar, Kelly Houston and Derek Jones of DK Brand Collective explain how investing in communication, customer service, and professional development strengthens your reputation, increases repeat business, and reduces costly turnover.

For customer service-based businesses, every customer interaction counts. Training now costs far less than the price of losing clients, handling complaints, or constantly rehiring and retraining. This seminar gives you practical tools to improve service, build loyalty, and strengthen your business in an AI-driven world.

Attendees will leave with strategies they can use immediately.

DK Brand Collective is a women-led, minority-owned boutique consulting and training agency founded and owned by Kelly Houston. With a focus on leadership development, communication, and workplace performance, Kelly has built a people-first organization designed to help teams grow with clarity, confidence, and consistency.

DK Brand Collective is powered by a high-performing training team led by Derek Jones, Lead Trainer, who brings real-world leadership, coaching, and customer service expertise to every workshop.

In addition to the agency, Kelly and Derek also lead community-impact initiatives through the nonprofit DK Movement Cares, the trademarked clothing brand DK Movement, and their inspiring show Together We Solve: The Power Couple Podcast, all aligned with their mission of strengthening people and creating meaningful change.

DK Brand Collective delivers high-energy, results-driven workshops that provide practical tools, mindset shifts, and measurable improvements in teamwork, communication, and professional confidence. The mission: empower people, elevate workplaces, and drive lasting, real-world impact.