Example of three mobile phones showing the steps of using the Review Solution App

The BBB Business App powered by 3ci

  • Getting customer reviews by sending a text
  • Collect reviews on major review sites
  • Update your business information
  • BBB Business Blog
  • BBB events
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Customers trust the integrity of BBB® Reviews

Sometimes the hardest part of building a strong online marketing strategy and positive online reputation is getting that first customer review. When your customers start with the trust of the Better Business Bureau® and you request a review, you will be surprised how easy it becomes.

Customers are more than willing to take a minute and offer a review when it is fast and easy to do. The Review Solution app takes all of the work out of it for you. You will be surprised at how quickly your customer reviews accumulate.

Mobile phone showing how to capture reviews through text

 

Capture reviews
through text.

  1. Download and activate the app
  2. Enter name
  3. Enter mobile number
  4. Click send**
  5. DONE!
Close up of text example on phone.

 

Personalized text messages

  • Your customer's name appears in message.
  • Your company's name appears in message.
Mobile phone example of writing a review on Review Solution app

 

 

Mobile-friendly survey

  • Your company's name appears in the survey.
  • Your customer writes their review for your BBB® Business Profile.
Example of reviews and rating on BBB Business Profile on computer

 

The power of BBB® reviews.

  • Customers trust the integrity of BBB® reviews.
  • Reviews are posted to your BBB® Business Profile page.
  • Powerful marketing tool to new customers.
Mobile phone with example of texting a business on review app

 

Why are BBB® Customer Reviews different?

  • Your BBB® attempts to verify the identity of every customer submitting a review.
  • You can challenge the identity of the reviewer before the review is posted.
  • Your BBB® doesn’t post any anonymous reviews.
  • Every submitted review is sent to the business before posting.
  • Personally identifiable information doesn’t get posted.
  • BBB® checks customer email addresses.
  • Your BBB® can work with both parties to help resolve issues.

85% of consumers trust online reviews as much as personal recommendations.

Collect reviews on major review sites like BBB, Google, Facebook and Yelp
 
All major review sites.

Collect reviews on
major review sites.

Select from 100+ review sites.

Examples of review sites on mobile device like BBB, Google, Facebook and Yelp
Customer Chooses!

Simple review site selection:

  • Rearrange the order in which review sites are presented.
  • Customer chooses where they want to leave their review.
Examples of monitoring review sites like BBB, Google, Facebook and Yelp
Review monitoring!

Take control of your online reputation!

  • Monitor reviews on sites that are important for your business.
  • Keep track of how your presence improves over time.
  • Respond to reviews on review sites with a simple click from your dashboard.
  • Watch your customer reviews and rating increase every week at a glance.
  • Scroll through and monitor individual reviews as they accumulate.
Example of two cell phones displaying the Review Solution app
Versatility.

Multichannel engagement.

  • Send review requests by text.
  • OR send review requests by email.
  • Let your client decide.
  • Define your review sites.
  • Thumbs up / down choice presented.
Example of two mobile phones showing reviews
Make it the way you want it.

Customize
review requests.

  • Customize text message.
  • Customize email message.
  • Upload your logo or photo.*

 

The Review Solution comprehensive dashboard shown on a laptop
Comprehensive dashboard.

See everything in
one place.

  • Monitor each employee's activity.
  • Track all review requests sent.
  • Control review sites being impacted.
  • Manage all customizations.