This Business Is Not BBB Accredited

Steph's Bags

Steph's Bags

(859) 595-0600

Steph's Bags

11 years in business

Winchester, KY 40391
Additional Email Addresses
  • orders@stephsbags.com
BBB File Opened: 06/13/2008
Business Started: 09/01/2006
Type of Entity
Sole Proprietorship
Contact Information
  • Principal: Ms. Stephanie C. Marsillett, Owner
Business Category
  • Wholesale Sporting Goods
  • Games
  • Online Shopping

Products & Services
This company offers Cornhole Games and Accessories

Alerts & Actions

Additional Complaint Information

BBB has received a pattern of customer complaints concerning delays in delivery. Although the website states bags are shipped within 24 hours and shipping takes 1-3 days, consumers state they have placed orders for corn hole bags and have experienced much longer delays than advertised; even consumers who have paid extra money for the 2-day shipping option state there are lengthy delays. Some of the consumers allege delays in shipping ranging from several weeks to over a month without being able to get in contact with someone at the company.

On May 15, 2012 the company was notified of BBB concern with the pattern of complaints BBB has received in regards to these shipping issues. The business responded to BBB stating that they were working to fix shipping issues by being more upfront with customers and had implemented an improved customer service plan to keep customers informed of out of stock colors, delays, etc.

However, to date, BBB has seen no improvement to the pattern of complaints received, which still relate to lengthy shipping delays even after having made payment and after receiving email notifications that the product had shipped.

Ad Review

On October 29, 2012, BBB requested substantiation to the claim on the company's website that, "Steph's Bags are THE MOST RELIABLE regulation Cornhole Bags and that is why they are used in the largest Cornhole tournaments to date."

Per the BBB's Code of Advertising, objective claims relate to tangible qualities and performance values of a product or service which can be measured against accepted standards or tests. As statements of fact, such claims can be proved or disproved and the advertiser should possess substantiation.

While the company responded to BBB regarding this claim and agreed to modify the statement, as of November 21, 2012, this has not been done.

Steph's Bags

This Business Is Not BBB Accredited

Steph's Bags

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