BBB Accredited Business Profile

Kentucky American Water

Kentucky American Water

(859) 269-2386

Kentucky American Water

132 years in business
2300 Richmond Road
Lexington, KY 40502
Additional Phone Numbers
  • (800) 678-6301
  • (859) 268-6332
BBB File Opened: 03/08/2005
Business Started: 01/01/1885
Contact Information
  • Principal: Susan Lancho, External & Governmental Affairs Manager
  • Customer Service: Mr. Charlie Boland, Major Accounts & External Affairs Specialist
  • Mr. Doug Brock, Manager of Field Operations
  • Mr. Keith Carter, V.P. of Operations
  • Patricia A Lee, Administrative Assistant
  • Ms. Cheryl Norton, President

Business Category
  • Water Companies - Utility
Alternate Business Names
  • Kentucky American Water Company


BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

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BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

Kentucky American Water

Kentucky American Water


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