Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Scott's Plumbing Company, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforScott's Plumbing Company, Inc.

    Plumber
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/21/1998

    Years in Business: 46

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    1924 Dutch Valley Dr STE 5, Knoxville, TN 37918-1601
    BBB File Opened:
    9/21/1998
    Years in Business:
    46
    Business Started:
    7/1/1977
    Business Started Locally:
    7/1/1977
    Accredited Since:
    9/21/1998
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 19656 for this business, issued by Contractors Licensing Board. The expiration date of this license is 9/30/2024.

    These agencies may include:

    Contractors Licensing Board

    500 James Robertson Parkway, #110

    Nashville TN 37243

    (800) 544-7693

    http://verify.tn.gov

    Type of Entity:
    Corporation
    Business Management
    • Mr. Steve Cooke, President/Co-Owner
    Contact Information

    Principal

    • Mr. Steve Cooke, President/Co-Owner

    Customer Contact

    • Mr. Steve Cooke, President/Co-Owner
    Additional Contact Information

    Fax Numbers

    • (865) 689-9639
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/11/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Resolved
    ****, Scott's Plumbing caused extensive damage when he intentionally twisted the copper pipe beyond use while removing a faucet on 7-27-22. There were multiple issues with Scott's. I contacted them by email and ph regard to excessive hrs billed 6.5, parts and damages. They ignored me. I rec'd the 1st invoice by mail 4-15-23 $740 + fin chgs, invoice dated 10-28-22 i3884. I am forwarding a ck for $305.00, 2.5 hrs labor/parts $55 svc call. Generous considering the damages they caused. **** was to repair leaking faucets in the tub/shower. I had correct Delta parts. He told me he could use the parts but I needed to replace faucets with a diverter stating that's why they leaked. It was not my intent to replace the faucets. I agreed but he and I discussed repeatedly he do no damage requiring add'l money. I told him to leave it if he ran into problems. He agreed. **** caused damage to the copper pipe and knew it. He reported the copper pipe “snapped” during removal of the faucet which is inaccurate see photos. **** twisted the copper pipe beyond use. In attempting to twist off the faucet he also put a divot on the side of the fiberglass tub. The copper pipe and faucet had to be replaced thru an access "cut in the adjoining wall" of my family room by another plumbing co for $976.46. The follow up plumber asked to take the parts with him he had not seen such needless damage. **** called an employee ****** to help saying I would not be charged. ****** replaced the kitchen faucet I had purchased. He flooded my entire kitchen soaked a 5x7 rug, a carpet runner to the front door. Both soured and had to be cleaned along with the flooring in the area. He soaked/ruined boxed groceries sitting in the floor. After leaving water was left standing beneath the stove, a cabinet and in the floor air vent. It took a fan 2 days to dry the cabinet beneath the sink. He ruined and tossed 2 rebates worth $35, the warranty and receipt to the new kitchen faucet.
    Read More

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB of Greater East Tennessee

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.