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          Pioneer Heating, Cooling and Plumbing, LLC has 1 locations, listed below.

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            Business ProfileforPioneer Heating, Cooling and Plumbing, LLC

            Heating and Air Conditioning
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.6/5stars

            Average of 35 Customer Reviews

            Customer Complaints

            7 complaints closed in last 3 years

            6 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/1/1983

            Years in Business: 43

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            Pioneer Heating, Cooling and Plumbing is your one stop for all of your HVAC and plumbing needs. We offer free in home estimates. We are also certified installation and service providers. 

            Business Details

            BBB File Opened:
            12/1/1983
            Years in Business:
            43
            Business Started:
            2/1/1981
            Business Started Locally:
            2/1/1981
            Accredited Since:
            12/1/1983
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Nickie Gates, Project Manager
            Contact Information

            Customer Contact

            • Nickie Gates, Project Manager
            Additional Contact Information

            Fax Numbers

            • (865) 922-3089
              Primary Fax

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/20/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            The date of the transaction was 8-28-23. I had called Pioneer Heating & Air to have someone come out to see what was causing a wet spot on my floor. They said they had a $99 service fee which was find. They sent a plumbing technician out, he did a very brief scan of my issue then asked to go into the crawl space. He came out and said it looked like the wet spot on my floor was due to condensation from my air unit which by the way is about 30/40 feet away from the wet spot. I asked how could condensation move up to cause a wet spot on the floor. He said he wasn't sure but would send an HVAC expert out. I never heard back from him. I emailed Pioneer explained the problem and requested my money back. Long story short, they said they would return my service fee and at one point they said a request to have it refunded was in process. After several emails, I still have not received my refund. If fact they stopped corresponding with me completely. I did not get what I was promised and I feel this business is taking advantage of the people that employ them. Please see e-mail chain attached. Thank you.
            Read More

            Customer Reviews

            35 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Gale A

            12/04/2023

            When new ****** heat pump was installed in winter, technicians told us that a second trip would be required in summer to get the Freon charge correct. Called three times and appointments were made but no one ever showed up. Now, a year later, when the pump reverses to thaw the accumulation of ice on outside unit, there is a loud electrical pop in the inside unit followed by an electrical burn smell inside. Pioneer was informed, they gave me an appointment, they never showed. A complete scam.

            Local BBB

            BBB of Greater East Tennessee

            BBB Reports On

            BBB reports on known marketplace practices.

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