Business ProfileforElavon

Was just starting up with Elavon and my first two CC payments were put on hold (2 weeks now) with no resolution. Zach who was in charge of it requested tons of paperwork that i immediately sent over to him. After saying he never sent it I cc'd several other people when I resent it and everyone got it but him (or he says). It's 14 days now since these payments were sent to me and I am no where near getting a conclusion. The other thing is a lack of communication and skill within the set up/technical department. I had the trainer set up my account to receive USD and convert it to CA. I tested it and didn't work. Now another department is saying I need to integrate the site with a hosted payment page which would have costed me 700$ for a programmer since they don't have the codes nor technical help to get it done. Now all this time later I am still waiting on my money and I refuse to send any more clients to their pages since they can't work together with each nor me. Very disappointing and I know they'll just say give us 15 days ( YOU HAD YOUR 15 DAYS!!!) Get your department that puts everything on hold and tell them everything has cleared - explain WHY you're holding my money!!!