Business ProfileforHoneymoon Hills Cabin Rentals

This company does not communicate effectively w/ guest in an event of an emergency. They have cabins in non service areas and are suppose to have land line phones to be able to use in the event of an emergency, but failed to have any at the cabin we were to stay in. We did check in to the cabin around 6 left shortly after to go get groceries for our 1 night stay. Returned to no power, no running water and no way to prepare our meal or use amenities in which we were paying for. Some how I managed to have enough signal to make a phone call out and no one answered I waited a few mins no return call, I called back no answer I left another voice-mail in which I informed them we were checking out and I felt it only fair we get a refund. Upon leaving the guest in the neighboring cabin stopped to ask if we could find a landline phone they couldn't even get a phone signal and we said no we couldn't find a phone either. That's a safety issue in and of its self, but the real matter is I get a txt there's a power outage in the area okay fine but we paid for something we aren't getting to use and no one will contact us via phone they claim there phone lines were done yet they were able to txt and receive voice-mail. I called the reservation line and was told I'd have to reach out by email for my complaint and was simply told sorry there was a brief power outage during your stay staff txt you to let you know. No offer of a partial refund or anything. Its very poor business practice and very unfortunate that they treat guest in this manner and leave them no way to contact anyone in person when an issue arises. Id like a resolution and to no longer be ignored by this company. I took a last min opening I didn't hold a reservation for weeks preventing another guest from being able to stay amd it was clear we didn't stay was only in the cabin a total of 15-20 mins and to charge a guest the full 400.00 is absurd. Id like a refund or at least a resolution in writing from the company.