Business ProfileforMini of Knoxville

This dealership lied to me and told me that my warranty was cancelled back in July where there is proof of the paperwork and signature from the dealership. I ended up calling Master tech the warranty people who informed me that my warranty was not cancelled. I ended up having to cancel the warranty myself 2 months after the dealership was supposed to have done it. Mini of Knoxville, the dealership is continuing to tell me that they don't know where the money went because I cancelled it on my own and not through them. I explained that they were supposed to have done it in July and it's still not done. The warranty company also told me that the dealership should have definitely got the check by now. The dealership continues to give me the runaround no matter who I talk to. I really need this money to go on my new car loan so that my interest could be lowered some. I am really fed up with this dealership and would NEVER recommend anyone to use them. They have lied to me from the very 1st encounter when I purchased my 1st car from them! The warranty company has in face told me that I will be getting my whole $2,500 back from the cancelled warranty. I think Mini is just trying to keep the money and who knows how many other people they have ripped off and kept the money for themselves. I have given them time to make this right before reporting them. I have been in contact with them since July with no resolution. Any help with this matter would be greatly appreciated.