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            Customer ReviewsforLenoir City Ford

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            1 Customer Reviews

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            • Review from MICHAEL H

              1 star

              04/29/2023

              in january 2023 i took my FORD F-150 SVT RAPTOR 6.2 for a service on the engine, transmission and front+rear differentials, the hood was not locked down and the air filter housing not sealed, after 3000 miles my truck cut out on me and it was towed to this dealership, they could not find anything wrong, my wife drove it home and it bearly made it the last 500 yards. the transmission appeared to be not working as designed. i called the dealership and they could not see it for months, i called another dealership and they could not see it for months so i found another company and when they looked at they discovered that it had been chemically flushed, the wrong oil and 3 quarts too much. An offer to fix the transmission at our expense of $7400 less a $1500 deduction was made we declined, we have never been able to make contact with the dealership owner or manager. They - the service dept very rarely return calls, this has been serviced its entire life at the correct intervals and never had an issue until this dealer started working on it. If you look in the owners manual for this truck on page 461 it clearly states that you do not chemically flush this transmission as, many dealers and mechanics have told me the chemical flush will destroy the seals etc, the specified oil is to be used - MERCON the correct quantity put in - not 6 pints too much. I would not let this DEALER PUT AIR IN MY TIRES LET ALONE SERVICE EITHER OF MY FORD'S. DO NOT UNDER ANY CIRCUMSTANCES HAVE YOUR FORD SERVICED HERE AS THEY WILL CREATE WORK BY POOR SERVICING ONE REALLY UNHAPPY FORD OWNER MICHAEL HEWITT

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