Toronto/Kitchener, ON – BBB is warning Canadians of a recent surge in complaint activity regarding a Hoverboard manufacturer.
Firefly Scooter, whose offices are reportedly at 2787 Keele St, Vaughan, ON, offers its products at fireflyscooter.com and through advertisements on Kijiji.
Since early June 2016, BBB has received at least 13 complaints and over 300 inquiries about this company. Complainants allege that scooters are paid for but not received. Those who received product are reporting the item is defective. Customers have attempted to contact the company via email, phone, webchat, and Facebook without success. In addition, it appears that any negative posts made online are being removed by the company. Currently, the company’s website is still accepting orders however, their phone number (416-509-4552) is out of service.
BBB has issued Firefly Scooter an F rating due to unanswered and unresolved complaints.
BBB offers the following general advice when shopping online: