Business ProfileforDistributel, a division of Bell Canada

** ****** *** * were changing a number over to group our phones on one account, we were about to cancel our bell, as they did not give us what they promised, would not honor the deal we were told we were going to get along with keeping my number, then proceeded to give us a retention deal, which we were clearly told, we would only be paying the new rate plan, that all transfer, cancellation, device balance remaining on my line and any other associated fees, then told us our bill would be higher at the start, then would be corrected with credits within 2 to 3 months and told us our monthly total with internet and phones grouped would be about 290. So we paid what we were told. Now after 4 months, 6 or 7 times contacting, no willingness for them to help correct their own mistake, we find out that the balance that was supposed to correct, DOUBLED! now they say we owe them $300, then the last call yesterday, ** ****** *** ***** ** * *** ******** they ******* her with unrelated deals, would not let her speak about our current issue and made her feel forced to accept a deal, which they promised would cost less, to find out, we would now owe MORE. And then proceeded to put the phone that she was told would be hers, on my line, so the wrong number, this has been an issue now for months, we have been patient and tried to work with them to resolve the issue and are now at the end of our wits, * ***** ***** **** **** ****** ** *** **** ******* **** ****** this is not the first time I personally have experienced this either. Also all this trouble after transferring a number from my dad's account, who has been a bell customer for over 30 years, very loyal bell family now rethinking ever trusting them again. We are planning to call again tomorrow to cancel the phone deal they promised would save us money, but failed to disclose they expect us to pay $400 for the phone and a $60 device setup fee, ** ****** **** ** *** **** ** *** ****** ** *** ***