Business ProfileforBackyard Retreat Home and Leisure Inc

The nature of my complaint is 100% related to very poor customer service, I called the business a total of 5 times (within a 2 week period) for the owner of the company to call me back and he failed to do that. So, I went to the store to resolve our issue and he was not there, so, I spoke with another employee regarding my complete dis-satisfaction and very poor customer service which resulted in me advising them if I don't received a phone call back I will take my concern to the media, plus I advised the employer at that time that I have written a ****** review regarding my dissatisfaction. I did receive a phone call back from the owner 2 days later telling me that I need to not threaten his business, and he told me to take down the ****** review immediately which I never agreed to do. I have now received 3 emails from the owner ********************************************* providing me with delivery of product information and stating that I must take down the ****** review immediately and or within 24 hours also he stated if I don't remove the review they cannot move forward and it will delay the delivery process. We have received a total of 3 emails and 1 voice mail from the business. **Update Aug 17** *********************** Received phone voice mail from ***** on August 10th advising to call him back ASAP, before I could call him I received ************ email him advising he was canceling our contract and this swim spa was to be delivered on August 13th after waiting 8 1/2 months for the product. We had an electrician booked for Aug 14 and contracted for Aug 16 to build my deck around the swim spa. This has created huge disappointment, put 2 contractors out of work and resulted us the customer to start all over again insourcing another swim spa with even longer lead times and not to mention huge price increase on the units. How does a company have the civil right to cancel an existing contract? ************************************************************************************************************************************************ This response to us was received the day he received your letter detailing my letter of complaint, out of anger and ************** behaviour I lost the delivery of my purchased swim spa which he can now sell to a new customer for a lot more money due to increase in costs. This business did not foster honest and responsive consumer and business relationship, ************************************************************ Thank you ****** ********