Customer ReviewsforPolaron Energy Corp

By far the worst experience with a company so far. With the exception of the initial contact and consultation aspect of the project the rest of the project was not great at all. Agreed design was not adhered to. When trying to resolve with the onsite techs and the install section they seem to have forgot how to speak good english. Mess was left onsite with screws scattered on driveway causing 2 flat tires. Cabling was not routed as was agreed on plan. System has been up for over 2 weeks with issues still not resolved and some panels not functioning. Put in a call for repair a week ago and so far all I got was a generic autoresponse and then an out of office response. I would think a new system should work. I would not recommend Polaron for your solar needs.

Hi ****,??thank you for taking the time to write us your feedback and we’re sorry to hear our service did not meet your expectations. From our records, it looks like we received your first report on October 26th and the display error was quickly resolved that same day. On November 8th, we were made aware that one of the inverters unfortunately went down. Our team is aware and are working on replacing the inverter for you. Our standard service timeline is typically around 8-10 weeks as we do need to process the claim to get the replacement. However, we our team is trying our best to expedite this and have this issue resolved as soon as possible. We thank you for your patience as we work through this and will be in touch with updates soon.

There should not have to be a claim for a brand new install. Losing almost 10 percent of possible power output since installation with the degraded system. Was given a 3 day time window for repair 2 weeks ago but no one showed up with no explanation. And another thing, a rag is not a good choice of material item for filling a hole in my wall.

Polaron have been difficult to deal with. Communication hasn't been great. The installers left a huge mess of garbage and debris. Getting the paperwork sorted out with them has been annoying. They are extremely pushy to use their financing. We did not, but most of their processes seem to assume that we have used their financing options. Now that I have my panels installed, there is one panel that is hardly producing any power. I think that the panel is defective. They are saying that it is due to a shadow. The shadow argument doesn't make any sense given the surroundings. Either way, if it is a panel that it in constant shade, then they made a design error. If it is a panel that is defective, then they need to fix it.

Hi *****, We appreciate your feedback and are sorry to hear you were unsatisfied with your experience with us. The reason we brought up our financing program is because the Canada Greener Homes Grant is a requirement and a big part of our Sunline financing process. We know the grant application process can be daunting for customers going with our full purchase plan so we wanted to provide all the information upfront. We understand paperwork can be frustrating but it’s important that we check in with you at multiple points of the process to ensure everything is in order. We want to make sure our customers are fully comfortable every step of the way. Regarding your production, the reason 1 panel appears to be producing less power is due to shade from your neighbour’s tree. Since your system was turned on, your production looks be a slightly higher than the projected numbers in your proposal. Our projections consider shade and obstructions so we can provide you with accurate numbers during the initial evaluation phase. If you ever notice a dip in production, please contact our after service team and we’re always more than happy to help! Thank you.