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Find a Location

Innovative Care of the Environment has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforInnovative Care of the Environment

    Pest Control
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 24/11/2005

    Years in Business: 26

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    Location of This Business
    9977 Winston Churchill Blvd, Norval, ON L0P 1K0
    BBB File Opened:
    16/11/2005
    Years in Business:
    26
    Business Started:
    1/1/1998
    Business Started Locally:
    1/1/1998
    Accredited Since:
    24/11/2005
    Type of Entity:
    Corporation
    Alternate Business Name
    • ICE
    Hours of Operation

    Primary

    M:
    8:00 PM - 8:00 PM
    T:
    8:00 AM - 8:00 PM
    W:
    8:00 AM - 8:00 PM
    Th:
    8:00 AM - 8:30 PM
    F:
    8:00 AM - 8:00 PM
    Sa:
    8:00 AM - 8:00 PM
    Business Management
    • Mr. Kevin Smith, CEO
    Contact Information

    Principal

    • Mr. Kevin Smith, CEO

    Customer Contact

    • Mr. Kevin Smith, CEO
    • Ms. Denise Taylor, Owner
    Additional Contact Information

    Fax Numbers

    • (905) 507-9396
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Pest control

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/10/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    We hired ICE (Innovative Care of the Environment Inc.)to get rid of rodents in our attic in January of this year. It took some time for the rodents to die as expected. This fall, rodents have returned. There were two invoices one for $141.25 for mouse treatment and inspection and another visit to put a metal screen on chimneyes to prevent further infestation for $502. We have had subesequent rodents return this fall. I have contacted them numerous time to come back and fix the problem to no avail. In addition, they commited to respond via phone and did not call back with a solution. In addition, there original quotation was for $2821.85 for a number of items some of which had nothing to do rodent infestion. A number of these were inspected when we did the roof some 5/6 years ago. The house is cinderblock with a brick vineer. The company has been uncooperative and unwilling to do a on site visit to correct the problem. According to their voice mail, they are the top three in their industry with the BBB.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Joyce F

    5 stars

    09/12/2021

    We had a red squirrel living in our walls since April 2021, and I tried contacting so many companies to help us get rid of it, but they all came up with every excuse in the book as to why they couldn't get out to our area, so after a very frustrating summer, I finally found and contacted ICE who emailed me right back, (within a day), to say they'd be very happy to help me out, and a great technician named Andrew came out and was so friendly and polite. He did a very thorough inspection of our home, filling in all squirrel entry holes he could find except one over which he put a one way cage so the squirrel could leave but not get back in. I was charged a very minimal payment of $125, which I was very happy to pay for getting rid of that noisy squirrel, and then I was given the option of buying a 3 year warranty to cover any and all future calls I might make to them to ask for advice or to have them come back again if I had any other pest issues in my home, and I bought the warranty, as I thought it was very worth the money, and the original $125 was taken off of the total. Kendra and Bailey are the office employees with ICE who called me back in 2 weeks to see how things were going, and I told them I thought I might have still heard the squirrel, so in just a few days, another tech, Nathan, and his helper, came right out and did another very thorough inspection, which was covered under the warranty, and they filled in another 2 possible holes, and even went up into the attic to check for signs of squirrels/mice. They were both fantastic and friendly, and since then I haven't heard any more noises and I couldn't be happier with the service, friendliness, and professionalism of each of these employees from ICE Pest Control.....they are all totally AWESOME,*****************************************************

    Innovative Care of the Environment Response

    13/12/2021

    Thank you very much for your glowing review. We truly appreciate having such wonderful clients.

    Local BBB

    BBB Serving Central Ontario

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