Business ProfileforBird's Moving & Storage

October 5, 2022 Balance: $892.73 I hired Bird’s to move my belongings within my local region. The crew arrived in the morning and began packing items away into the truck. While disassembling my couch, one of the movers stood it up on its side (which was not a smart idea given being an unevenly weighted object). The couch fell over and smashed into our bar cabinet, shattering $600 worth of stemware from my wife and I’s wedding. The glass that shattered all poured out of the cabinet onto my child’s $50 play mat (which is now garbage as well). My poor wife is now devastated and crying. The driver of the crew of 3 (***) did apologize and offer to waive the $89 packing fee (which I will acknowledge was kind of him, but most certainly not a reasonable outcome given the situation). I emailed John (the sales consultant who originally quoted my job), and while apologetic at first, I was offered a $150 “courtesy credit” and given the run-around because I did not elect to take their additional insurance (the cost of which is $100 and has a $1,000 deductible so it is completely irrelevant in this scenario). Not only this, but the $89 fee for packing the China (which was now 50% shattered and destroyed) was still on my invoice—I effectively was offered $60 for nearly $700 in damages. When I pointed this out to John, he seemed outright dismissive and only was concerned with settling this and parting ways/moving on and now offered $300 (now this is effectively $210 after accounting for the $89 packing fee—again, to pack the remnants of our stemware collection). I am seeking the only fair and reasonable outcome—to be fully compensated the $650 in damages (which is more than fair given this still overlooks the damage to the damage to the doorframe in my former home that I now must repair before handing keys over—no wall/corner protection pads were used). Photos added: - damage to doorframe - broken glass and play mat to replace