Customer ReviewsforiA Auto Finance

Wanted to pay loan off, sent a cheque in and they keep giving me a run around.Cheque has been delivered and they won't go pick it up at the post office.. Here they are adding money on everyday when I could have my loan paid off. When you call them to check status they say that they can't do anything... It's coming on 2 weeks that I've been waiting, and I can't even get my new vehicle till this is resolved..

Good afternoon ***,

Thank you for bringing to us your concerns. We understand how stressful the transition can be between loans while waiting for the lump sum to arrive. We appreciate that you had sent the cheque and kept in touch with us. While the mailing process of third parties, including ***********, are outside of our control, we are always looking for ways to refine our process with them. We currently are unable to pick up deliveries from their office which is why the current steps exists: to ensure safe and timely delivery of sensitive packages such as the cheque you sent. We are evaluating what we can do on our side to improve the experience moving forward.

We are happy to confirm that the cheque arrived as of Wednesday, June 15th, 2022. To assist with the interest during the delivery, we have requested the cheque to be back-dated to June 8th, ensuring no interest is charged from after that point for that portion of the balance.

Please let us know any other concerns or questions you may have ********************@**.ca or X-XXX-XXX-XXXX. Our office is open from 9AM - 11PM EST on weekday and 9AM - 5PM on Saturdays.

Sincerely,
iA Auto Finance Customer Service

I wanted to pay off my finance loan earlier than the contract agreed upon. I did my running around and followed the directions from the call center. I went to my bank and got a draft for the account they told me to direct deposit into the account number at the bank they use. I was told to call back and tell one of their agents. So I did all that. BTW this was on the 9 of Nov 2021. Fast forward to the evening of the 22nd of Nov 2021, I go in to buy a a new vehicle and trade in my existing CRV. The finance person at the dealership tells me I have a lien on my CRV. So I am a bit confused what is going on. So I call customer service of IA on the 23rd to get this resolved. I was told to get the receipt of the transaction from the 9th and send it to their personal phone or work cell...and was told it would get resolved by the 25th of Nov. So come the 25th nothing happens. I call IA again, was told nothing has changed. Was still being told that I owe the company money. I was told 3 times by 3 different people that 3 different mangers would be in contact with me to get this resolve, was also told that this could take up to 7 business days.*********I am currently still waiting...I have paid my account in full and this company does not want to send a confirmation letter or end my contract with them. I feel like I'm being held hostage.
I will keep calling.
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BTW...Out of all the call center staff (9) I spoke with, only 2 people was honestly trying to help me.

Good afternoon Dennis,

Thank you for your feedback. We understand how frustrating it is when processes, especially around large sums of money, take longer than expected. In many cases, we offer temporary documentation to act as proof of the payout being received if everything is complete aside from the final release of the lien. The primary delay here was insufficient information provided by the bank on the draft we received. We appreciate your cooperation in providing proof of the transaction so that we could identify the funds and apply them to your account.

We will be using this account for coaching and training purposes due to the concerns you mentioned regarding your conversations with multiple agents. While we cannot change the outcome, we do really appreciate your feedback to help us serve clients better in the future.

Sincerely,
IA Auto Finance