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      Country
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          Find a Location

          Hometurf Lawn Care Inc has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforHometurf Lawn Care Inc

            Landscape Contractors
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.13/5stars

            Average of 31 Customer Reviews

            Customer Complaints

            89 complaints closed in last 3 years

            31 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/3/1994

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            At Hometurf Lawn Care we have been treating the lawns of our loyal customers for over 27 years. As a family owned and operated business, we have grown by delivering lush, healthy, green lawns while using only the highest quality products.

            Products & Services

            Started in 1988, Hometurf Lawn Care is a family-owned and operated business offering quality lawn care throughout Ontario.

            Lawn Care Services, Lawn Maintenance, Fertilizer, Weed Control, Aeration, Grass Seeding, Lawn Care Programs, De-Thatching, Top Dressing, Lawn Seeding

            Business Details

            This is a multi-location business.

            Find a Location

            Hometurf Lawn Care Inc has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              26/6/2001
              Years in Business:
              36
              Business Started:
              1/1/1988
              Accredited Since:
              5/3/1994
              Type of Entity:
              Corporation
              Hours of Operation

              Primary

              M:
              9:00 AM - 5:00 PM
              T:
              9:00 AM - 5:00 PM
              W:
              9:00 AM - 5:00 PM
              Th:
              9:00 AM - 5:00 PM
              F:
              9:00 AM - 5:00 PM
              Business Management
              • Ms. Desiree Burn, Manager of Customer Service
              • Matthew Hooper, President/CEO
              • Cara Brefo, Director of Sales and Marketing
              Contact Information

              Principal

              • Ms. Desiree Burn, Manager of Customer Service

              Customer Contact

              • Ms. Desiree Burn, Manager of Customer Service
              Additional Contact Information

              Fax Numbers

              • (905) 673-8872
                Primary Fax

              Email Addresses

              Industry Tip

              BBB Tip: Finding the right landscaping and lawn care pro can save you time, money

              Customer Complaints

              89 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/10/2023

              Complaint Type:
              Billing/Collection Issues
              Status:
              Answered
              I signed up for a lawn care plan summer 2022, online, paid in Full. The program was completed. Fall of 2022, I received what looked like an auto renew notification for the next year's program. I contacted hometurf and stated that I was not interested so I wanted to be sure i was not getting signed up for something I didn't agree too. The customer service assured me that it was just a "need to know" if you do renew. I said that I was not interested in any more programs. She assured me it was just the options. Spring 2023 hometurf showed up at our house. My husband approached the worker and explained to him, we did not sign up for any program. The young man said he would let his boss know we didn't sign up for this. NO service was provided at all. I called home turf again and reintegrated my conversation from the fall and they told me was I was signed up. I was furious. I requested proof of this as there was no paperwork filled or signed, and they did not have my payment information. The conversation got nowhere. All they wanted me to do was pay for service we didn't receive. They kept sending me Accounts Receivable notices. I called for a 3rd time and said I am not paying for a service I didn't agree to or receive. The lady I was speaking with said she would cancel the program, but I still needed to pay. I was to receive an email cancellation that day. I told her again was not paying for a program I didn't agree too nor received. I asked if the hometuf does this to other clients? Just send them a bill and hope they pay for it. Well, I am not. I also didn't receive the email. A 4th phone call (Aug 2) I said again, I didn't receive your service and I am not paying so stop ********* me. I said I was not getting off the phone until she cancelled it, and I received the email with proof. I received my first ever email from hometurf. I am a business owner myself and would not treat my customers this way nor expect them to pay for a service they didn't receive.
              Read More

              Customer Reviews

              31 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Cathy T

              05/10/2023

              Absolutely horrible service and horrible customer service. The kids that they have doing it are not doing this company justice. They do not do their job. I have property cameras and they say that they do it . Takes literally three minutes and that is with putting the bill in the front door. My lawn had never looked so terrible. I had to call every time they came and said they applied a service and the same story someone will be back and never came. * ***** ***** ********* **** *****

              Local BBB

              BBB Serving Central Ontario

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