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          Specialty Life Insurance has 1 locations, listed below.

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            Business ProfileforSpecialty Life Insurance

            Life Insurance
            BBB accredited business

            At-a-glance

            Customer Reviews

            2/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            23 complaints closed in last 3 years

            13 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 19/2/2016

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Our goal is to provide simple and straightforward life and critical illness insurance options to Canadian residents. All of our plans are offered with no medical exam and can be obtained online, over the phone or through our network of advisors.

            Products & Services

            Term Life Insurance Life Insurance Critical Illness Insurance Guaranteed Issue Life Insurance Accidental Death Insurance

            Business Details

            BBB File Opened:
            11/2/2016
            Years in Business:
            8
            Business Started:
            3/11/2015
            Business Incorporated:
            3/11/2015
            Accredited Since:
            19/2/2016
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 33237M for this business, issued by Financial Services Regulatory Authority of Ontario

            These agencies may include:

            Financial Services Regulatory Authority of Ontario

            25 Sheppard Avenue West Suite 100

            Toronto ON M2N 6S6

            800-6680128

            BBB records show a license number of 12123905 for this business, issued by Financial Services Regulatory Authority of Ontario

            These agencies may include:

            Financial Services Regulatory Authority of Ontario

            25 Sheppard Avenue West Suite 100

            Toronto ON M2N 6S6

            800-6680128

            Type of Entity:
            Corporation
            Alternate Business Name
            • Specialty Life Inc
            Hours of Operation

            Primary

            M:
            9:00 AM - 10:00 PM
            T:
            9:00 AM - 10:00 PM
            W:
            9:00 AM - 10:00 PM
            Th:
            9:00 AM - 10:00 PM
            F:
            10:00 AM - 7:00 PM
            Sa:
            10:00 AM - 6:00 PM
            Su:
            10:00 AM - 6:00 PM
            Additional Contact Information

            Email Addresses

            Industry Tip

            BBB Tip: How to buy life insurance

            Customer Complaints

            23 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            31/10/2023

            Complaint Type:
            Advertising/Sales Issues
            Status:
            Resolved
            Several months ago I attempted to get a quote from this company. Soon after, I decided to go with another company and request SLI stop contacting me. Since then they have called me over 30 times, via 10+ different numbers. I have repeatedly spoken to representatives and told them I do not want any more calls from SLI and I want to be placed on a do not call list. I have been assured this will happen, but the calls continue. If you try to contact this company by calling a number they called you from it won’t go through. ***** ******* **** ***** ********** *** ******** ******** * ******* **** ******* ** ******* **** **** ** ****. I am extremely dissatisfied with their customer service and general sales approach and believe a senior leadership change is needed.
            Read More

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Viena C

            25/08/2023

            I applied for insurance with Specialty Life Insurance. I provided them with my credit card number, and SLI has been taking insurance monthly payments since April 2023 (today is Aug 25, 2023). I did not receive any information on the policy I am supposedly paying for. Today, I called their number. The representative (Austin) declined to provide me with my policy number. He insisted that someone else would call me back. * **** **** **********. I hope BBB can help me find a solution to this predicament.

            Specialty Life Insurance Response

            17/10/2023

            Hello Ms. ****,

            We read with regret your review of Specialty Life and apologize for your experience.  I have reached out to the Manager of Operations and requested that a policy be both mailed and emailed to you.  If you do not receive this within the next few days, please feel welcome to reach out to me and I will provide further assistance. 

            Sincerely,

            Heather M.
            Director of Operations, Compliance
            ISI Group of Companies
            8000 Jane Street
            Concord, Ontario, L4K 5B8
            Direct Line : ###-###-####
            *******@******

            Local BBB

            BBB Serving Central Ontario

            BBB Reports On

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