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      Country
          Country

          Find a Location

          Aosom Canada Inc has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Aosom Canada Inc

              101 - 1251 Tapscott Rd Scarborough, ON M1X 1S9

              BBB Accredited Business
            • Aosom Canada Inc

              1 - 1121 Thornton Rd S Oshawa, ON L1J 8P4

              BBB Accredited Business
            • Aosom Canada Inc

              307-7270 Woobine Avenue Markham, ON L3R 4B9

              BBB Accredited Business

            Business ProfileforAosom Canada Inc

            Commercial Products Wholesale and Distributor
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.63/5stars

            Average of 46 Customer Reviews

            Customer Complaints

            90 complaints closed in last 3 years

            29 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 31/3/2016

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Aosom Canada has started an excellent e-commerce business with high customer satisfaction across all 10 provinces/territories in Canada.

            Products & Services

            Aosom Canada, we offer a wide range of affordable products for your most practical needs to all your wants. Fitness Equipment, Home Decor and Furniture, Backyard Furniture, Tools, Office Supplies, Toys and Games, and even Pet Products.

            Business Details

            This is a multi-location business.

            Find a Location

            Aosom Canada Inc has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Aosom Canada Inc

                101 - 1251 Tapscott Rd Scarborough, ON M1X 1S9

                BBB Accredited Business
              • Aosom Canada Inc

                1 - 1121 Thornton Rd S Oshawa, ON L1J 8P4

                BBB Accredited Business
              • Aosom Canada Inc

                307-7270 Woobine Avenue Markham, ON L3R 4B9

                BBB Accredited Business
              BBB File Opened:
              17/3/2016
              Years in Business:
              13
              Business Started:
              3/3/2011
              Business Incorporated:
              15/9/2015
              Accredited Since:
              31/3/2016
              Type of Entity:
              Corporation
              Hours of Operation

              Primary

              M:
              8:30 AM - 5:00 PM
              T:
              8:30 AM - 5:00 PM
              W:
              8:30 AM - 5:00 PM
              Th:
              8:30 AM - 5:00 PM
              F:
              8:30 AM - 5:00 PM
              Business Management
              • Mr. Guangyao Yan, Owner
              • Mr. Arthur Tse, General Manager
              Contact Information

              Principal

              • Mr. Guangyao Yan, Owner

              Customer Contact

              • Mr. Guangyao Yan, Owner
              • Mr. Arthur Tse, General Manager
              • Ms. Lucy Lu, Finance Manager
              Additional Contact Information

              Phone Numbers

              Customer Complaints

              90 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              13/11/2023

              Complaint Type:
              Delivery Issues
              Status:
              Resolved
              The product is from ********, via Aosom. First of all they got my order wrong and were preparing to send me a kitchen island and not the greenhouse I ordered. Sorted that out and they sent me the greenhouse which was shipped October 26th and arrived a few days later. I have to say it is way more flimsy than expected. However, I began to assemble the greenhouse, even though the instructions are unintelligible. I attach an image for you to see. I immediately discovered frame parts missing and when I complained the company did send replacements. Again tried to assemble the frame only to discover several frame pieces had no holes and so it was impossible to connect them together. Piece 9 ** *** ******** ************* ***** was one of them. Also discovered more missing pieces along with the ones missing holes. Complained again. They wanted me to do complete inventory of all the parts which I did and sent them a list of missing or defective pieces (******** *****) Company sent replacements which arrived today, and on opening it just now the first thing I discovered was that the pieces replacing those without holes also had no holes. So it is impossible to build this. I have written requiring them to collect this mess and issue a refund. However I have no doubt they will 'require things to be in the original packaging'. Given that this is an outdoor project and so I was working outdoors and that we have had copious amounts of rain, the cardboard packaging is no more. Therefore I am writing to you now for two reasons: 1) to warn others not to buy from these people and 2) I wanted to get this on record now in case this becomes even more difficult to get my refund because I no longer have the original packaging. ************* **** ***** **** ****** *** **** ****** **** ******** ********** **** *** ******** *** ********* ***** ** *** ****** **** ***** **** * ***** ****** ****** *** ******* ******** *****
              Read More

              Customer Reviews

              46 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Timur M

              1 star

              01/03/2024

              *** ******* ***** ***** ***** ******* **** **** **** ********** I bought 2 chairs: "****** Modern Accent Chairs with Cushioned Seat, Upholstered Linen-Feel Armchair for Bedroom, Living Room Multicolored". Both broke in less than 3 months. I am just looking for a way to get rid of this trash. The problem with this company is that they have a policy that prevents customers from leaving comments about products they purchased, unless a warranty still in place. How do you like that? *** ***** ******** *** **** ******** *** * ***** **** *** **** **** *** * ******** ******* ** ***** **** ******* ************ *** *** ** *** ***** *********

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              BBB Serving Central Ontario

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