Business ProfileforSafe Tech Alarm Systems

- Started with them June 23 2022 - invoice kept changing & new unapproved or invalid charges were added - engagement also included setup of ***** to all existing speakers in our home, inaddition with cameras, doorbell & alarm setup - engagement on Jun 23 was agreed that once all work was done payment will be done then - All installed items had issues where equipment would not work as intended & difficult to get them back on site to fix their issues - took months to get this done & for issues to be resolved and to this day we still have issues & work to be completed - have tried to get them to finish / comply with endless texts & emails always having to on my end push them to get to end of job - I think they believe I will just get tired and give up and just pay their invoice - I have asked numerous times to have a meeting with the owner Shawn but that has never happened & I have demanded unapproved new charges to be remove from their invoice - My last contact that I started again was yesterday asking again to speak to Shawn & was told I would hear back today by noon but once again no contact - Yesterday their support rep came on site to fix issue with their NVR for cameras they setup as it would not permit us to access the menu. They told me it must be something I did with our monitor to not gain access, again passing the blame off, but as per their inability to setup the equipment properly I knew it was not us. And as per their tech rep he confirmed during their setup of the equipment the mouse link was shut off so we were not able to access the NVR admin screens - We still have issues with the alarm that they caused but refuse to fix & the ***** have not been setup as required - There is full email & texts as a trail of all the communication with them, detailing above, as I always make sure full disclosure and communication just in case things dont go as planned which is what has happened here. Attached as much as possible but there is alot more