At-a-glance
Business Details
- Location of This Business
- 6200 Kenway Drive, Mississauga, ON L5T 2N3
- BBB File Opened:
- 2/5/2006
- Years in Business:
- 36
- Business Started:
- 1/2/1988
- Accredited Since:
- 25/12/2009
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Counterforce Canada
- Counterforce Corporation
- Business Management
- Humaira Jahanzeb, Business Unit Manager
- Contact Information
Principal
- Humaira Jahanzeb, Business Unit Manager
Customer Contact
- Humaira Jahanzeb, Business Unit Manager
- Additional Contact Information
Fax Numbers
- (800) 421-6192Primary Fax
- (905) 828-6201Other Fax
Phone Numbers
- (800) 387-4641Other Phone
- (905) 282-6222Other Phone
- (800) 421-6192
Customer Complaints
25 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
05/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Customer Reviews
6 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Neera P
15/06/2022
SMC Monitoring Corporation Response
23/06/2022
Counterforce has responded to emails in the past month to the Customer, including sending a copy of the 4 year term Monitoring Agreement that was agreed upon booking and installation of an upgrade to the alarm system, cancellation of the service would process the a final bill to the customer to the agreed term of the contract.
A separate email was submitted this morning to confirm the cancellation of the alarm system and a final bill will be emailed to the customer. Information was given to the customer to contact our service department (email and phone # was provided) should they wish to continue with the service, we would be pleased to assist.
Customer Response
23/06/2022
SMC Monitoring Corporation Response
23/06/2022
The customer has not contacted our service department and has noted the change in service providers done on their own accord.
Thank you,
Customer Relations Team
Customer Response
11/07/2022
SMC Monitoring Corporation Response
13/07/2022
We are sorry you are not happy with the service we have provided and felt that 2 days was was not satisfactory for our service department to get in touch with you.
The final billing still stands and your account is closed. You chose to go to another service provider without giving us the opportunity to correct any issues you may have been having.
Regards,
Customer Response
19/07/2022
SMC Monitoring Corporation Response
20/07/2022
We provided service to your account in January 2022.
Your system was working good and being monitored until April 2022, taking that is when you chose to switch to another provider. Your account has been charged the final balance on your credit card on file.
Thank you,
Customer Response
21/07/2022
SMC Monitoring Corporation Response
25/07/2022
The upgrade contract you signed in 2021 was a 4 year term. Counterforce has the right to charge the balance of the Contractual Agreement as you chose to cancel the service.
Thank you.
Customer Response
02/08/2022
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